Service Desk Analyst
- Service Desk Analyst
- Location: Auckland CBD – Hybrid opportunity – 2 days in office
- 6 Month contract
Are you a tech-savvy problem solver who thrives in a fast-paced, supportive environment? Our client is seeking a Service Desk Analyst to join their friendly and collaborative IT support team.
As part of a 13-person team, you’ll provide exceptional Level 1 & 2 support via phone and email, with occasional in-person support on a rotating basis. You’ll work with a range of enterprise systems in a Microsoft environment, so confidence with Active Directory and Office 365 is essential.
We’re after someone who is:
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Proactive and able to hit the ground running
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A natural problem solver who tries to resolve issues before escalating
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Comfortable in a remote-first setup (with 1-2 days in office as needed)
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Eager to learn and has a genuine passion for helping people
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A great communicator who can bring a positive, outgoing energy to the team
To be successful in this position, you will need:
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2+ years of Service Desk or Desktop Support experience
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Hands-on experience with Active Directory and Office 365
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Confidence handling Level 1 & 2 support tickets
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Strong communication and customer service skills
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A friendly, team-oriented attitude (bonus points for a sense of humor!)
Tools Used:
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ServiceNow (Ticketing System)
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Microsoft Suite – Active Directory, Office 365
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Enterprise hardware and software environments
If you love solving problems, helping users, and want to be part of a collaborative and supportive team, we’d love to hear from you!
Apply now to bring your personality and passion for IT support to a team that values both.
