AI Security Analyst

Sydney, NSW | Federal Government Program
12-Month Contract + Extension Options
Active Baseline Security Clearance Required

Join a major Federal Government program building a greenfield AWS-based AI platform that will support innovative Generative AI solutions across the organisation.

We are seeking an experienced AI Security Analyst to help secure the next generation of AI-enabled services within a cloud-native AWS environment. Working alongside cloud engineers, platform specialists, security professionals, and AI practitioners, you will play a critical role in identifying, assessing, and reducing risks across AI systems, models, data, and infrastructure.

The initial focus is supporting an AI-powered Case Assistant solution designed to ingest and analyse large volumes of documents, enable natural language querying, identify duplicate content, generate timelines, and improve staff productivity through intelligent automation.

The Opportunity

This role combines hands-on AI security expertise with strategic security advisory responsibilities. You will help establish security controls, assess emerging AI threats, secure RAG and LLM environments, and ensure AI solutions remain secure, compliant, and trustworthy throughout their lifecycle.

Key Responsibilities

• Protect AI systems, models, data, and infrastructure from attack, misuse, and unintended behaviour

• Identify AI security risks and recommend fit-for-purpose controls and mitigation strategies

• Conduct vulnerability assessments, break testing, security reviews, monitoring, and incident response activities

• Implement AI security controls including prompt security, input validation, response guardrails, and data protection measures

• Secure Retrieval-Augmented Generation (RAG) pipelines, including retrieval integrity, embedding security, vector database security, and prompt injection mitigation

• Assess and mitigate AI-specific threats including prompt injection, jailbreak attacks, document poisoning, and data leakage risks

• Monitor and support AI platforms using appropriate observability and security tooling

• Collaborate with engineering, cloud, platform, and governance teams to embed security throughout the AI development lifecycle

• Ensure compliance with government security requirements, Essential Eight, ISM, and relevant industry standards

• Contribute to security architecture, solution design documentation, and operational procedures

• Mentor and support team capability uplift in AI security practices

• Participate in Agile delivery activities and continuous improvement initiatives

Skills & Experience

Essential

• 2+ years’ experience securing AI systems, models, prompts, and AI pipelines

• Hands-on experience conducting vulnerability assessments, break testing, monitoring, and incident response activities

• Experience implementing AI security controls including prompt security, response guardrails, data protection, and governance controls

• Strong understanding of AI/ML concepts, LLM security risks, and cloud-native architectures

• Experience performing security risk assessments and trust boundary analysis

• Strong knowledge of AWS security principles and cloud security best practices

• Understanding of ASD Essential Eight, ISM, ISO 27001, ISO 42001, or similar security frameworks

• Experience with DevSecOps, automation, and scripting tools

• Strong stakeholder engagement, communication, and documentation skills

• Relevant tertiary qualification in Computer Science, Information Technology, Cyber Security, or a related discipline

Desirable

• Experience securing Generative AI platforms and production AI solutions

• Experience implementing security controls for LLM and RAG-based applications

• Experience with AWS Security Hub, GuardDuty, Inspector, IAM, and other AWS-native security services

• Experience securing OpenSearch, vector databases, S3, and RDS environments

• CISSP, AWS Security Specialty, or equivalent certifications

• Experience working in large-scale enterprise or government cloud environments

• Experience working within Agile delivery teams

Why Join?

• Work on a greenfield AWS AI platform delivering innovative Generative AI solutions

• Help shape the security foundations of enterprise AI capabilities

• Collaborate with highly skilled cloud, security, engineering, and AI specialists

• Exposure to emerging AI security challenges and technologies

• Long-term Federal Government contract with extension potential

If you’re passionate about AI security and want to help secure the next generation of AI-enabled services, we’d love to hear from you.

Data Engineer

Sydney, NSW | Federal Government Program
12-Month Contract + Extension Options
Active Baseline Security Clearance Required

We are seeking an experienced Data Engineer to join a major Federal Government program delivering foundational AI capabilities within a secure AWS cloud environment.

This is an opportunity to work on a greenfield AI platform that will support multiple Generative AI use cases across the organisation. As part of a highly skilled cloud and AI delivery team, you will be responsible for building and managing the data integration capabilities that power AI-enabled solutions.

The initial focus is supporting an AI-powered Case Assistant solution designed to ingest and analyse large volumes of documents, enable natural language querying, identify duplicate content, generate timelines, and improve operational efficiency through intelligent automation.

The Opportunity

As a Data Engineer, you will play a key role in designing and delivering scalable data ingestion and integration pipelines that connect enterprise source systems with the organisation’s AI platform. You will work across cloud-native technologies, helping establish the foundational data capabilities required to support current and future AI initiatives.

This role will suit someone who enjoys building modern cloud-based data solutions, working with emerging AI technologies, and contributing to a highly collaborative delivery environment.

Key Responsibilities

• Design, build, and maintain scalable data integration pipelines within AWS

• Develop batch and streaming data workflows to ingest, process, and transform data from multiple source systems

• Build and optimise data pipelines supporting AI and Generative AI workloads

• Develop end-to-end data processing solutions for structured and unstructured content

• Integrate enterprise applications, APIs, databases, and file-based systems into cloud-based AI platforms

• Ensure data quality, integrity, reliability, and performance through testing, validation, and monitoring

• Implement Infrastructure as Code and automation practices to support repeatable deployments

• Monitor and troubleshoot pipeline performance and operational issues

• Collaborate with cloud engineers, platform teams, security specialists, and business stakeholders to deliver secure and scalable solutions

• Contribute to technical documentation, solution design, and operational support processes

• Participate in Agile delivery activities including sprint planning, estimation, and continuous improvement

Skills & Experience

Essential

• Strong Python development experience

• Proven experience delivering cloud-based data engineering solutions

• Hands-on AWS experience across data integration and processing services

• Experience designing and building scalable data pipelines and integration workflows

• Kubernetes experience in enterprise environments

• Experience with Infrastructure as Code tools and practices

• Strong understanding of cloud-native architectures and engineering principles

• Experience with DevOps/GitOps, CI/CD pipelines, automation, and version control

• Strong communication and stakeholder engagement skills

• Relevant tertiary qualifications in Computer Science, Information Technology, Engineering, or related disciplines

Highly Desirable

• Experience working with Generative AI solutions or AI platforms

• Experience supporting AI-enabled products and services

• Experience processing unstructured content for AI use cases

• AWS certifications (e.g. AWS Certified Data Engineer – Associate)

• Experience working within large-scale enterprise or government cloud environments

• Experience working within Agile delivery teams

Technical Environment

• AWS Cloud

• Python

• Kubernetes

• Infrastructure as Code

• Data Integration & Processing Pipelines

• Cloud-Native Architecture

• AI & Generative AI Platforms

Why Join?

• Contribute to a high-profile Federal Government AI transformation initiative

• Work within a greenfield AWS environment building foundational AI capabilities

• Exposure to cutting-edge Generative AI technologies and cloud-native engineering practices

• Collaborate with highly skilled cloud, data, security, and AI specialists

• Long-term contract opportunity with extension potential

If you’re passionate about cloud data engineering and want to help build the data foundations that power next-generation AI solutions, we’d love to hear from you.

Project Accountant – Defence Sector

We’re partnering with a leading organisation within the defence industry to appoint an experienced Project Accountant. This role sits at the heart of project delivery, providing critical financial oversight, ensuring compliance, and supporting decision-making across the full project lifecycle.

Due to the nature of the work, prior defence experience and an active AGSVA security clearance are essential.

The role:

• Manage end-to-end project financials, from setup through to completion, ensuring accuracy and compliance at every stage
• Maintain rolling forecasts, factoring in risks, scope changes, and project performance
• Track and monitor project costs against approved budgets, identifying and addressing variances early
• Prepare and issue client invoices in line with contractual requirements
• Ensure accurate revenue recognition in accordance with US GAAP and internal policies
• Support month-end close activities, ensuring timely and reliable financial reporting
• Deliver detailed month-end reporting, including insights on performance, risks, and trends
• Monitor key financial metrics including AR, WIP, deferred revenue, and DSO
• Build and maintain dashboards and KPIs to provide clear visibility across projects
• Partner closely with project and operational teams, acting as a trusted finance advisor
• Collaborate with internal stakeholders, clients, and vendors to resolve financial matters
• Ensure compliance with company policies, statutory requirements, and SOX controls
• Support internal and external audits, including documentation and issue resolution

What we’re looking for:

• Prior experience within the defence sector is essential
• Active AGSVA security clearance is required
• Bachelor’s degree in Accounting, Finance, or similar
• 5+ years’ experience in a finance role, ideally within project-based environments
• Strong background in project accounting, including forecasting, cost control, and reporting
• Advanced Excel skills, experience with macros, Power Query, Power Automate, or Power BI highly regarded
• Strong communication skills with the ability to influence and engage a range of stakeholders
• Exposure to sustainability accounting or joint venture invoicing is a bonus, not a dealbreaker

Our client:
Talent International has been engaged by a leading global technology company delivering large-scale resilience programs in enterprise financial services.

This organisation partners with some of the most complex and highly regulated environments in Australia, supporting operational resilience, cloud transformation and modern engineering practices.

The role:
This is a senior contract opportunity for an experienced resilience practitioner who can independently lead resilience discovery and assessment activities across a large enterprise environment.

You will facilitate workshops with senior stakeholders, assess operational resilience maturity, identify critical dependencies and vulnerabilities, and deliver actionable recommendations that improve resilience posture across the organisation.

The role also requires strong DevSecOps and cloud engineering capability, with a focus on secure CI/CD, cloud infrastructure, Kubernetes and GitOps practices.

Key responsibilities:

• Lead resilience discovery and assessment workshops with GMs and Heads of Function
• Conduct operational and organisational resilience assessments across enterprise environments
• Deliver maturity assessments, dependency mapping and impact tolerance analysis
• Produce executive-ready reports, heatmaps and remediation recommendations
• Drive stakeholder engagement and remediation planning across business and technology teams
• Design and secure CI/CD pipelines with integrated security controls
• Support cloud infrastructure and Kubernetes environments using Terraform and GitOps tooling

Skills and experience:

• Proven experience leading resilience assessments within enterprise environments
• Strong operational resilience, business continuity or organisational resilience expertise
• Ability to independently facilitate workshops with senior business stakeholders
• Excellent written communication and executive reporting capability
• 7+ years’ experience across DevOps / DevSecOps environments
• Strong Azure and Terraform experience
• Experience securing CI/CD pipelines and integrating security tooling
• Hands-on Kubernetes, Docker and container security experience
• Strong scripting capability across PowerShell, Shell or Python
• Experience with GitOps tooling including FluxCD, Helm and Kustomize

Benefits and additional information:

• Sydney CBD location with hybrid flexibility (2 days WFH)
• Immediate start preferred
• Opportunity to work on a high-impact enterprise resilience program
• Fast-paced, highly visible engagement within financial services

How to apply:
If this opportunity aligns with your background, please apply directly or reach out to Sienna Coate Thompson at Talent International for a confidential discussion.

We are partnering with a leading enterprise technology and telecommunications organisation to recruit an experienced Consultant Architect to support major enterprise and financial services customers across large-scale ICT transformation initiatives.

This is a highly customer-facing role where you will act as the end-to-end solution owner across complex enterprise environments, working closely with account teams, technical specialists, delivery teams, and executive stakeholders to design strategic, commercially viable, and future-ready technology solutions.

You will play a critical role in shaping enterprise ICT strategies, leading customer engagements, producing solution artefacts and roadmaps, and articulating complex multi-domain solutions to both technical and non-technical stakeholders.

This opportunity is ideal for someone who enjoys operating across architecture, strategy, stakeholder engagement, solution design, and enterprise transformation within complex and highly regulated environments.

Responsibilities

• Own end-to-end enterprise solution architecture for strategic customer engagements
• Lead customer workshops and executive-level discussions across business and technology stakeholders
• Develop enterprise ICT strategies, transformation roadmaps, and solution recommendations
• Design integrated multi-domain solutions across networking, security, contact centre, cloud, and telecommunications environments
• Produce high-quality solution artefacts including Statements of Work (SOW), technical documentation, architecture diagrams, and commercial solution inputs
• Work closely with sales, delivery, engineering, and specialist architecture teams to shape customer outcomes
• Coordinate technical and commercial inputs across multiple stakeholders and vendors
• Support bid responses including RFPs, RFIs, and RFTs
• Act as a trusted advisor to enterprise customers within highly regulated industries
• Maintain awareness of emerging technologies, market trends, and vendor capabilities

Requirements

• Strong experience working as a Consultant Architect, Solution Architect, Enterprise Architect, or Technical Consultant within enterprise ICT environments
• Strong customer-facing and stakeholder engagement capability, including C-level communication and presentation skills
• Experience designing enterprise-scale ICT and telecommunications solutions across complex environments
• Strong understanding of:
  • SD-WAN
  • Enterprise networking
  • Security & SASE
  • Contact Centre platforms
  • Cloud and hybrid infrastructure environments
• Exposure to technologies such as:
  • Palo Alto
  • Cisco
  • Meraki
  • Zscaler
  • NICE
  • Genesys
  • AWS / Azure / GCP
• Experience producing solution artefacts, technical documentation, commercial inputs, and Statements of Work
• Strong understanding of enterprise delivery, governance, and solution lifecycle management
• Experience supporting large enterprise or regulated industry customers highly regarded
• Financial services, banking, insurance, government, or telecommunications industry experience – A MUST
• Strong commercial awareness with the ability to align technical solutions to business outcomes.
• Experience working within large enterprise customer environments
• Experience supporting complex transformation and migration initiatives
• Exposure to enterprise networking, cyber security, and contact centre transformation programs
• Familiarity with architectural frameworks such as TOGAF and/or ITIL

If you are interested in this opportunity, please click “APPLY NOW“. Alternatively, if you are keen to discuss further, please email me at alex.nguyen@talentinternational.com

Talent International is currently recruiting a Financial Analyst to work for the NSW Government, based in Parramatta. This is a 6-month contract with a view to be extended. The role is paying $65/hr + Super.

Hours – 7 hours per day, 35 hours per week

This role sits within the Management Reporting and Insurance Team and will support critical financial accounting, reporting, compliance, and month-end activities during a high-volume year-end reporting period.

Key Responsibilities

• Prepare and review general ledger journals, accruals, provisions, and financial adjustments within MyWorkZone
• Perform month-end and year-end financial close activities, including balance sheet and bank reconciliations
• Raise Purchase Orders (POs), perform Goods Receipting, and process invoices for payment
• Maintain and update vendor records, ensuring compliance with audit and financial requirements
• Coordinate property deposits and settlement payments with Shared Services and Banking teams
• Monitor payment approvals to ensure compliance with delegation limits and payment timeframes
• Conduct weekly and monthly audits of P Card transactions and Purchase Orders
• Review Aged Debtors and provide commentary on potential debt write-offs
• Support internal audits, financial compliance activities, and continuous process improvements
• Liaise with internal stakeholders and central agencies to support reporting and compliance outcomes
• Assist with ad hoc financial reporting, analysis, and document retrieval through TRIM and MyWorkZone

About You

To be successful in this role, you will ideally have:

• Previous experience in financial accounting, management reporting, or finance operations
• Strong reconciliation and month-end close experience
• Experience using ERP systems such as MyWorkZone, SAP, or similar finance systems
• High attention to detail with strong analytical and problem-solving skills
• Understanding of financial compliance, audit requirements, and procurement processes
• Excellent communication and stakeholder engagement skills
• Previous NSW Government experience will be highly regarded

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

My client, a fast-growing AI infrastructure company is looking for an Enterprise Sales Engineer to support enterprise growth across Australia and the wider APAC region.

The business is building next-generation AI model inference and agent infrastructure that enables organisations to securely deploy and scale AI models within private environments. With strong momentum globally and a rapidly growing customer base, they are now investing heavily in their go-to-market capability across the region.

This role is ideal for someone who enjoys sitting between technology and business – helping customers understand how AI can practically be implemented within their environment, without needing to be deeply hands-on in engineering delivery.

The Role

This is a predominantly pre-sales focused role (approximately 80-90%), partnering closely with Sales to guide enterprise customers through discovery, solution design, technical demonstrations, and proof-of-value engagements.

You’ll operate as a trusted technical advisor, helping organisations understand where AI infrastructure and agent technologies can deliver commercial and operational value.

While you’ll need a solid technical foundation, this role is more consultative than deeply engineering-heavy. Offshore technical teams will support much of the hands-on implementation and setup work, while you remain customer-facing and solution-oriented locally.

Reporting directly to the Sales Manager, you’ll play a key role in helping shape the company’s enterprise growth strategy across Australia.

Key Responsibilities

• Partner with Sales teams throughout enterprise sales cycles
• Lead technical discovery workshops and customer conversations
• Deliver product demonstrations and technical presentations
• Support proof-of-value and evaluation engagements with customers
• Translate customer challenges into AI infrastructure and deployment solutions
• Act as a trusted advisor to both technical and non-technical stakeholders
• Work closely with offshore technical teams responsible for implementation and setup
• Provide customer and market feedback to internal product and leadership teams
• Maintain clear CRM documentation across opportunities and customer engagements

About You

• Experience in a Sales Engineering, Solutions Engineering, Technical Consultant, DevOps, or customer-facing technical role
• Strong communication and stakeholder engagement skills
• Ability to simplify technical concepts and articulate business value clearly
• Exposure to AI, cloud, infrastructure, developer tooling, DevOps, data platforms, or modern SaaS environments
• Technical understanding of scripting/programming concepts (Python exposure highly regarded)
• Consultative mindset with the ability to engage enterprise customers strategically
• Comfortable working in fast-moving startup or scale-up environments
• Previous experience supporting technical pre-sales engagements is highly desirable

What’s on Offer

• Opportunity to join a rapidly scaling AI infrastructure business at a pivotal growth stage
• Strong exposure to enterprise AI transformation projects across APAC
• Highly consultative and customer-facing role with genuine ownership
• Hybrid working environment with flexibility and autonomy
• Collaborative global team with strong technical leadership
• Competitive salary aligned to broader SaaS pre-sales market expectations

Additional Details

• Hybrid working model (initially remote, transitioning to 3 days in office)
• Sydney-based
• Reporting line into Sales leadership
• Strong opportunity for growth as the business expands regionally

Program Manager // Initial 12-month contract with the possibility of extending up to 2 years

Talent International have partnered with one of the most prominent Government Agencies to find their next Program Manager.

The position is perfect for someone who has previously lead large scale Technology implementation programs or enterprise transformation programs.

What we are looking for:

• Proven experience leading large technology implementation or enterprise level transformation programs,
• Baseline Clearance required,
• Experience with stakeholder management,
• Strong program governance, planning, reporting, risk management experience,
• Australian Government experience highly desirable.

What’s on offer:

• Competitive daily rate,
• Hybrid working arrangement,
• Sydney CBD location,
• Exposure to Australian Government.

If you are someone who has previously worked within Australian Government and are looking to get back in then apply today!

Program Manager // Initial 12-month contract with the possibility of extending up to 2 years

Talent International have partnered with one of the most prominent Government Agencies to find their next Program Manager.

The position is perfect for someone who has previously lead large scale Technology implementation programs or enterprise transformation programs.

What we are looking for:

• Proven experience leading large technology implementation or enterprise level transformation programs,
• Baseline Clearance required,
• Experience with stakeholder management,
• Strong program governance, planning, reporting, risk management experience,
• Australian Government experience highly desirable.

What’s on offer:

• Competitive daily rate,
• Hybrid working arrangement,
• Sydney CBD location,
• Exposure to Australian Government.

If you are someone who has previously worked within Australian Government and are looking to get back in then apply today!

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client within the managed services and enterprise infrastructure space to recruit a Technical Account Manager to join their growing delivery team.

We are seeking a technically credible and customer-focused professional who is looking to step into a broader service delivery and customer ownership role within a highly stable enterprise environment.

Role Title: Technical Account Manager
Contract Length: Initial 12-month contract (highly likely to extend)
Location + WFH Flexibility: Sydney or Newcastle | Hybrid working flexibility available
Hourly Pay: Approx. $73/hour including super

Role Details:

* Manage end-to-end customer delivery across a portfolio of enterprise managed services customers
* Act as the key customer-facing contact for service delivery, governance, reporting, and operational coordination
* Work closely with infrastructure and operations teams to ensure contractual deliverables and SLAs are achieved
* Coordinate service reviews, risk management activities, and customer communications
* Provide commercially focused advisory support while maintaining strong stakeholder relationships
* Support delivery across infrastructure environments including cloud, storage, Windows, and enterprise operations

Required Skills and Experience:

* Previous experience in infrastructure, managed services, technical consulting, or service delivery environments
* Strong customer communication and stakeholder management capability
* Technical understanding across enterprise infrastructure environments
* Exposure to service delivery, account coordination, or customer-facing project environments
* Ability to balance operational delivery with customer engagement responsibilities
* ITIL or managed services experience highly regarded

Additional Details & Benefits:

* Strong opportunity for long-term extension within a stable customer environment
* Ideal for candidates wanting to transition from technical delivery into customer/account ownership
* Supportive team environment with long-standing enterprise customers
* Flexible working arrangements with low travel requirements
* Excellent opportunity to grow within a modern managed services delivery function

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume!

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, Refresco, a global manufacturing and distribution organisation. We are seeking an experienced SAP S/4HANA Sales & Logistics IT Support Consultant to join their operational support team based in Bankstown.

Role Title: SAP S/4HANA Sales & Logistics IT Support Consultant

Contract Length: Permanent Opportunity

Location + WFH Flexibility: Bankstown | Fully Onsite 5 Days Per Week

Salary: Up to $180,000 Base + Super

Role Details:

• Provide hands-on SAP support across sales, warehousing, inventory and distribution operations
• Support SAP S/4HANA logistics processes across SD, MM, WM/EWM and Inventory Management
• Troubleshoot operational issues relating to deliveries, dispatch, stock movements, pricing, ATP and master data
• Support warehouse handheld/RF solutions and inventory management activities including stock takes
• Assist with goods receipt, picking, packing and goods issue processes
• Work closely with warehouse, procurement, finance and production teams to resolve business-critical issues quickly
• Monitor logistics processes and proactively identify operational risks or recurring issues
• Escalate complex issues to global L2/L3 support teams while managing incidents through to resolution

Required Skills and Experience:

• 10+ years SAP experience across SD, MM, WM and/or EWM
• Strong SAP S/4HANA support experience within logistics, warehouse or supply chain environments
• Experience supporting fast-paced operational or production environments
• Strong understanding of warehouse operations, inventory movements and logistics processes
• Experience supporting pricing, ATP, stock discrepancies and master data related issues
• Strong understanding of cross-functional SAP integration across SD/MM/WM with exposure to FICO and PP
• Excellent troubleshooting and stakeholder management capability
• Comfortable working in evolving environments with a practical, hands-on mindset

Additional Details & Benefits:

• Highly operational role with direct exposure to warehouse and supply chain teams
• Opportunity to work in a business-critical SAP support environment
• Strong long-term stability within a global organisation
• Hands-on role suited to someone who enjoys solving real-time operational issues
• Collaborative and relationship-driven team environment
• Opportunity to help improve operational stability and support processes over time

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.