Senior Analyst // Data & Performance

  • Australia
  • Parramatta
  • Contract
  • AU$70 - AU$75 per hour

Senior Analyst // Data & Performance

  • Contract until 29 January 2027, with possible extensions
  • $75 per hour + super
  • Parramatta | Hybrid working arrangement

Talent International is partnering with a major NSW Government organisation to recruit a Senior Analyst – Data & Performance.

This role will suit an experienced analyst with a strong background in data analysis, performance reporting and insights. You’ll work with complex datasets to identify trends, improve data quality and provide meaningful insights that support service delivery and organisational decision-making.

Key responsibilities

  • Extract, analyse and interpret data from internal and external datasets
  • Develop performance reporting and insights to support planning and decision-making
  • Undertake data mining, profiling and analysis to identify trends and emerging issues
  • Develop and improve performance measures, reporting tools and governance processes
  • Identify and address data quality, consistency and usability issues
  • Use data and insights to identify opportunities for process and service improvement
  • Provide analytical advice and evidence-based recommendations to management
  • Work closely with internal and external stakeholders across a complex environment

About you

To be successful in this role, you will have:

  • Strong experience in data analysis, performance reporting or insights
  • Demonstrated experience analysing complex datasets and translating findings into meaningful insights
  • Experience developing performance measures, KPIs and reporting frameworks
  • Strong data mining, profiling and data quality experience
  • Excellent analytical and problem-solving skills
  • Ability to translate analysis into practical recommendations
  • Strong stakeholder engagement and communication skills
  • Ability to work autonomously and manage competing priorities
  • Relevant tertiary qualifications and/or equivalent professional experience

Experience within government, human services, housing or another complex service delivery environment will be highly regarded.

If you are an experienced Data, Performance or Insights Analyst looking for your next contract opportunity, apply now for more information.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Audio Visual Technician (Multiple Roles)

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Audio Visual Technician / Installer

Commercial AV Installation

An opportunity is available for an experienced Audio Visual Technician / Installer to join a well established technology and electrical services provider delivering commercial AV and unified communications projects across Sydney.

This is a hands on installation role, suited to someone who can work confidently and independently on site and takes pride in delivering high quality cabling and installation work.

This is not an events AV position. Candidates whose experience is primarily in live events, staging, production or entertainment AV will not be considered.

The position falls under an EBA, with the applicable grade determined by the successful candidate’s level of experience and technical capability.

What We’re Looking For

You will be an experienced commercial AV installer or technician who can confidently complete installation work without requiring constant supervision.

You’ll ideally bring:

  • Proven hands on experience installing commercial AV systems
  • Strong experience building and dressing AV equipment racks
  • Strong experience roughing in, installing and terminating AV cabling
  • High quality, neat and professional cabling workmanship
  • Ability to confidently read AV schematics, drawings and equipment layouts
  • Experience installing displays, projectors, audio systems and AV infrastructure
  • Strong troubleshooting and fault finding capability
  • Understanding of Microsoft Teams Rooms, Zoom Rooms or similar collaboration technologies
  • Current Driver’s Licence and Construction White Card

    Experience with Cisco, Crestron, Q-SYS, Biamp, structured cabling or fibre would be highly regarded, as would CTS/CTS-I certification and experience on larger commercial construction projects.

    Important Experience Requirement

    This position is specifically focused on permanent commercial AV installation.

    Candidates coming primarily from events AV, live production, staging, concerts, entertainment or temporary AV setups will not be considered. We are specifically seeking candidates with hands on experience delivering fixed commercial AV installations, particularly equipment rack builds and cable rough-ins.

    Employment Conditions

  • Sydney based commercial AV projects
  • Position covered under an EBA
  • Grade will be determined based on experience, capability and technical strength
  • Opportunity to develop towards Lead AV Technician, AV Commissioner and technical specialist positions

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Integration Developer

  • Australia
  • Sydney
  • Contract
  • Negotiable

Integration Developer

$575/day | 12-month contract | 3 days on-site – Sydney CBD| NV1 Essential

We’re seeking an Integration Developer for a hands-on role building and supporting integrations across enterprise applications and platforms.

What you’ll be doing

  • Build and maintain APIs, middleware and messaging integrations.
  • Develop synchronous, asynchronous and event-driven integrations.
  • Work with Azure Integration Services, MuleSoft, Boomi or similar.
  • Deliver REST, SOAP, messaging and data transformation solutions.
  • Troubleshoot integration failures, performance and reliability issues.
  • Support testing, deployments and CI/CD pipelines.
  • Maintain integration documentation and interface specifications.

What we’re looking for

  • 5+ years’ integration development or middleware experience.
  • Strong hands-on API, middleware and messaging experience.
  • Azure Integration Services, MuleSoft, Boomi or equivalent experience.
  • Strong REST, SOAP and integration pattern knowledge.
  • Cloud/hybrid integration experience.
  • Current NV1 security clearance – essential.

Please note: You must hold an active NV1 security clearance to be considered for this position. Applications without an active NV1 clearance will not be considered.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Social Media Specialist

  • Australia
  • Sydney
  • Contract
  • Up to AU$74.61 per hour

Talent International is currently recruiting for a Social Media Specialist to work for the Local Government, based in Bankstown. This position is a contract role for 12 months with a view to be extended, and the role pays $74.61 per hour + Super.

5-day working week. Monday-Friday, business hours between 8.30am-5.30pm (depending on 1hr or 30min lunch break)

About the Role

The Social Media Specialist will be responsible for developing a new organisation-wide Social Media Strategy and managing the organisation’s social media channels.

The role will use audience insights, analytics and stakeholder feedback to improve social media performance, strengthen governance and ensure communications are accessible, engaging and appropriate for diverse communities.

Key Responsibilities

  • Develop and implement an organisation-wide Social Media Strategy.
  • Manage and optimise the organisation’s social media channels.
  • Review existing channels, content practices, audience engagement and performance.
  • Use analytics and audience insights to improve content and channel effectiveness.
  • Develop governance frameworks, content standards, channel principles and reporting processes.
  • Prepare practical implementation plans, guidelines and executive-ready recommendations.
  • Engage stakeholders across the organisation to gather insights and understand communication needs.
  • Establish effective processes for content publishing, moderation, monitoring, escalation and risk management.
  • Manage paid and organic social media activities.
  • Identify and manage reputational, political and community-facing communication risks.
  • Support accessible, inclusive and multicultural communications.

Essential Experience

To be successful in this role, you will have:

  • Demonstrated experience in communications, public relations, stakeholder engagement, organisational improvement, project delivery or a related discipline.
  • Experience developing, implementing or leading a social media strategy within a large or complex organisation.
  • Strong knowledge of contemporary social media platforms, audience behaviour, content trends, algorithms, paid and organic content, analytics and digital engagement.
  • Experience using data and insights to guide strategy, improve content performance and assess channel effectiveness.
  • Experience developing social media governance frameworks, operating models, content standards, reporting processes or ways of working.
  • Strong stakeholder engagement and facilitation skills, including the ability to gather user insights and translate complex requirements into practical recommendations.
  • Strong project management skills, with the ability to coordinate stakeholders, manage competing priorities and meet deadlines.
  • Excellent written communication skills, including experience preparing strategies, briefs, implementation plans, reports, guidelines and executive-level recommendations.
  • Sound judgement and political awareness when managing sensitive issues and reputational risks.
  • Experience using social media publishing, management, analytics, monitoring or archiving tools such as Hootsuite, Meta Business Suite, Meta Ads Manager, Brolly or similar platforms.
  • Proficiency in the Microsoft 365 suite.

Desirable Experience

  • Experience working within a complex, community-focused, government or public-sector environment.
  • Experience in digital transformation, service design, human-centred design, Double Diamond methodology, customer journey mapping, process mapping, business improvement or organisational change.
  • Understanding of public accountability, community expectations, governance and politically sensitive communications.
  • Experience developing social media author networks, training materials, user guides, moderation standards or escalation processes.
  • Experience establishing distributed content governance models.
  • Understanding of accessible, inclusive and multicultural communication practices across digital and non-digital channels.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Security Architect - Network / Security / Segmentation

  • Australia
  • Sydney
  • Contract
  • AU$1000 - AU$1200 per day

A leading Australian insurer is seeking an experienced Security Architect with a strong background in network security, network segmentation, zero trust and secure access to join its Security Architecture team.

Embedded within the network and security delivery teams, you will provide architecture leadership across a major uplift of the organisation’s network security services. This will include firewall modernisation, Zero Trust and secure-access capabilities, enterprise segmentation, hybrid-cloud connectivity and the transition away from traditional perimeter-based access models.

You will partner closely with engineering, operations, cyber security and product teams to develop practical architecture patterns, guardrails and roadmaps that strengthen security while supporting efficient delivery. The role will also drive greater automation, accountability and observability across network security services.

To be successful in this role you will need:

  • Demonstrated network or cyber security architecture experience within large, complex enterprise environments
  • Strong expertise across network security, zero trust architecture and identity-integrated secure-access models
  • Proven experience with network segmentation and isolation technologies, ideally including Illumio
  • Experience designing or modernising enterprise firewall services
  • Strong knowledge of Netskope Secure Web Gateway and Netskope Private Access, or comparable technologies
  • Knowledge of DNS security, SD-WAN and hybrid connectivity across cloud, data-centre and end-user environments
  • Experience creating security roadmaps, reference architectures, standards, architecture decisions and reusable guardrails
  • Understanding of security automation, Terraform, infrastructure-as-code and policy-as-code
  • Strong stakeholder-management skills and a pragmatic approach to balancing delivery, security and operational risk
  • Knowledge of APRA CPS 230 and CPS 234 would be advantageous

This is an opportunity to help shape the future of network security and secure access across a large, regulated enterprise. To be considered for this exciting opportunity, please apply online now!

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Cloud Security Architect - Financial Services

  • Australia
  • Sydney
  • Contract
  • AU$1100 - AU$1200 per annum

A leading Financial Services provider is seeking a Cloud Security Architect to join its Security Architecture team.

Embedded within the cloud, platform and engineering teams, you will provide security architecture leadership across a new greenfield hosting platform and other strategically important cloud-native initiatives. You will ensure security is built into platform designs from the outset through reusable patterns, automated guardrails and secure-by-default engineering capabilities.

The role will cover cloud foundations, Kubernetes, container security, CI/CD pipelines, databases and AI-enabled solutions. You will work directly with engineers and product teams to translate security requirements into practical controls that enable delivery while reducing cyber and operational risk.

To be successful in this role you will need:

  • Tertiary qualifications coupled with relevant cloud certification
  • Demonstrated cloud or cyber security architecture experience within large, complex enterprise environments
  • Strong cloud-native security architecture experience across AWS, Azure and/or Google Cloud
  • Experience securing Kubernetes, container platforms, serverless services and cloud-hosted workloads
  • Strong knowledge of DevSecOps, CI/CD pipeline security, infrastructure-as-code and policy-as-code
  • Experience creating reusable security patterns, reference architectures, standards and engineering guardrails
  • Knowledge of cloud identity, workload identity, secrets management and non-human identities
  • Experience with CNAPP, cloud security posture management, vulnerability governance and secure software supply chains
  • Experience assessing the security risks associated with AI-enabled platforms and workloads would be highly regarded
  • Strong communication skills and the ability to embed effectively within engineering and product teams

This is an opportunity to influence a greenfield platform and help establish the organisation’s approach to secure cloud-native delivery. To be considered for this exciting opportunity, please apply online now!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • Sydney
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Negotiable

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.