IT Project Coordinator

  • Australia
  • Sydney
  • Permanent
  • Negotiable

IT Project Coordinator

Higher Education Technology Transformation

An opportunity has become available for an experienced IT Project Coordinator to join a large and complex higher education environment undergoing significant digital transformation.

Working closely with IT Project Managers and cross functional technology teams, you’ll coordinate a varied portfolio of technology projects supporting both staff and students. The role will have exposure across project scheduling, resources, cost forecasting, governance, reporting and continuous improvement of project delivery practices.

Previous experience working within a university, higher education or education environment is essential for this opportunity.

The Opportunity

This is more than a traditional project administration role. You’ll work alongside Project Managers across the full project lifecycle while helping improve the processes, tools and governance used to manage the broader IT portfolio.

You’ll support project schedules, resource planning and portfolio reporting, while coordinating across technology teams and senior stakeholders. You’ll also contribute to improving delivery practices, including workflows, prioritisation and the use of JIRA or similar service management tools.

What You’ll Be Doing

* Supporting IT Project Managers across the full project lifecycle

* Coordinating a diverse portfolio of enterprise technology projects

* Supporting project schedules, resource planning, prioritisation and cost forecasting

* Coordinating communication across cross functional technology and business teams

* Monitoring and reporting on portfolio progress

* Tracking and escalating risks, actions, issues and decisions

* Supporting project governance, templates, checklists and lessons learned

* Coordinating progress reports, proposals and presentations

* Supporting the ongoing improvement of project delivery processes and practices

* Using JIRA and other service management tools to support project delivery

What We’re Looking For

You’ll ideally bring:

* Previous university, higher education or education sector experience, essential

* Demonstrated experience supporting enterprise level IT or technology projects and programs

* Strong understanding of the project management lifecycle

* Experience working with and interpreting project schedules

* Strong project coordination, organisation and attention to detail

* Experience across risk and issue management, resource management and prioritisation

* Strong stakeholder engagement skills, including exposure to senior and C suite stakeholders

* Experience using JIRA or a similar service management tool

* Excellent communication and interpersonal skills

* Ability to operate effectively within a complex and evolving environment

Why Consider This Opportunity?

* Join a significant digital transformation environment

* Work across a diverse portfolio of enterprise technology projects

* Gain exposure across multiple technology functions and senior stakeholders

* Work closely with experienced IT Project Managers

* Broaden your experience across portfolio governance, reporting, scheduling, resources and financial forecasting

* Contribute to improving and maturing project delivery practices

If you’re an experienced IT Project Coordinator with a background in the university, higher education or broader education sector, and you’re looking for exposure to a diverse enterprise technology portfolio, we’d love to hear from you.

Please note, previous university, higher education or education sector experience is an essential requirement and applicants without this experience will not be considered.

Apply now

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Reporting Coordinator (Contract)

  • Australia
  • Sydney
  • Contract
  • Negotiable

Reporting Coordinator

Leading Australian Aviation Organisation | Initial 3 Month Contract | Potential to Extend

An opportunity has become available for an experienced Reporting Coordinator to join a leading organisation within the Australian aviation sector.

Working within the Enterprise Performance & Reporting function, this role will support high profile executive and corporate reporting activities, including the coordination and delivery of the organisation’s Annual Report.

This is an initial 3 month contract with potential for extension and would suit someone who is highly organised, confident working with senior stakeholders and comfortable delivering against critical deadlines.

The Opportunity

You’ll play an important coordination role across enterprise level reporting, bringing together information from stakeholders across the organisation and ensuring reporting is accurate, timely and ready for senior audiences.

A key initial priority will be supporting the Annual Report process, alongside monthly executive performance reporting and broader strategic and business performance activities.

This is a fast paced environment, so you’ll need to be comfortable managing competing priorities, chasing inputs, working across multiple teams and maintaining a high level of accuracy when deadlines are tight.

What You’ll Be Doing

* Coordinating inputs, updates and information for the organisation’s Annual Report

* Supporting executive, strategic and business performance reporting

* Assisting with the development and maintenance of enterprise level scorecards

* Coordinating critical performance information from stakeholders across the organisation

* Supporting the delivery of monthly Executive Performance Forums

* Assisting with reports and analysis to identify performance trends, exceptions and opportunities for improvement

* Supporting the preparation of briefing papers and clear, succinct reporting for senior audiences

* Gathering, tracking and consolidating information within tight timeframes

* Maintaining strong records management, reporting documentation and administrative processes

* Working collaboratively across teams to ensure reporting requirements and deadlines are met

What We’re Looking For

This opportunity would suit someone who has worked within a reporting, governance, performance or corporate coordination function and can quickly get up to speed in a complex organisation.

You’ll ideally bring:

* Experience coordinating executive, board, annual, performance or corporate reporting

* Strong coordination and organisational skills, with the ability to manage multiple priorities simultaneously

* Excellent written and verbal communication skills

* Strong stakeholder management skills, including confidence working with senior leaders

* The ability to gather, analyse and consolidate information from multiple areas

* Strong attention to detail and accuracy

* Experience working with numerical, verbal and performance data

* The ability to work effectively in an environment where deadlines are critical

* Strong records management and administrative capability

* The ability to work with ambiguity, adapt to changing priorities and hit the ground running

A tertiary qualification or experience within Business Reporting, Information Management, Quantitative or Qualitative Analysis, Aviation Science or a related discipline would be advantageous.

What’s On Offer

* Initial 3 month contract with potential for extension

* Opportunity to join a leading organisation within the Australian aviation sector

* Exposure to enterprise level, executive and strategic reporting

* Opportunity to contribute to a high profile Annual Report process

* Work closely with senior stakeholders and enterprise leadership

If you’re an organised and proactive reporting professional who enjoys bringing together complex information, working with senior stakeholders and delivering high quality reporting against critical deadlines, we’d love to hear from you.

Apply now

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Project Manager ( Electrical & Communication)

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Electrical Project Manager

Step Off the Tools and Build Your Project Management Career

Australian Citizenship Required, AGSVA Clearance Eligibility Essential

To be considered for this position, you must be an Australian Citizen and eligible to obtain an AGSVA security clearance. Applicants who do not meet these requirements will not be considered.

Are you working across electrical projects as a Foreman, Supervisor, Site Manager, Project Coordinator or Junior Project Manager and ready to take the next step?

This opportunity is designed for someone with a strong electrical foundation who wants to build a long term career in project management.

You’ll join an established project delivery team, take ownership of smaller electrical and communications projects, and receive hands on mentoring, on the job development and support towards relevant project management training and certifications.

You don’t need to be the finished product. The focus is on finding someone with the right electrical knowledge, commercial foundations and ambition who can be developed into a capable Project Manager.

The Opportunity

You’ll initially manage smaller, ad hoc electrical and communications projects, typically valued in the hundreds of thousands, allowing you to build experience across the full project lifecycle.

Projects are delivered across a diverse range of industries, including:

* Defence
* Government
* Banking and Financial Services
* Not for Profit
* Commercial environments

You’ll develop experience across project planning, quoting, financials, procurement, subcontractor management, client engagement and delivery.

As your capability grows, so will the size and complexity of the projects you manage.

What You’ll Be Doing

* Managing smaller electrical and communications projects from planning through to completion

* Preparing and supporting project quotes and estimates

* Developing your understanding of project budgets, costs and financial performance

* Coordinating electricians, subcontractors, suppliers and project stakeholders

* Supporting procurement, scheduling and project planning

* Building relationships with clients across a variety of industries

* Maintaining project documentation and reporting

* Ensuring projects are delivered safely, efficiently and in line with client requirements

* Gradually taking ownership of larger and more complex projects as your experience develops

Training, Certifications & Career Progression

This is a genuine development opportunity for someone looking to progress their career.

You’ll receive hands on mentoring and on the job training from experienced Project Managers, giving you the support to transition from a technical or site focused background into end to end project management.

Where additional project management courses, qualifications or certifications would support your development, the business is prepared to provide the time and support required to undertake them.

The longer term pathway is clear, develop into an independent Project Manager and progress into more senior PM opportunities, managing larger, higher value and increasingly complex projects.

For someone currently working closer to the tools or site delivery, this is an opportunity to turn your electrical experience into a long term project management career.

What We’re Looking For

You could currently be working as a:

* Junior Project Manager
* Project Coordinator
* Electrical Foreman
* Electrical Supervisor
* Site Manager

You’ll ideally bring:

* A strong electrical trade or technical background

* Experience across electrical and/or communications projects

* An understanding of project financials, particularly quoting, estimating and project costs

* Experience coordinating trades, subcontractors, suppliers or project activities

* Strong communication and stakeholder management skills

* An interest in developing your commercial and project management capability

* The ambition to progress into a more senior Project Manager position

What’s On Offer

* Competitive base salary + superannuation + car allowance

* Structured mentoring from experienced Project Managers

* Hands on project management experience

* Support towards relevant project management courses, qualifications and certifications

* Exposure across Defence, Government, financial services, not for profit and commercial projects

* A genuine pathway into a more senior Project Manager position

* The opportunity to build both technical and commercial project management experience

If you have built a strong foundation in the electrical industry and are looking for an opportunity that will invest in your development, qualifications and progression, this is an excellent opportunity to take the next step.

IMPORTANT: Australian Citizenship is mandatory. You must also be eligible to obtain an AGSVA security clearance. Applicants who are not Australian Citizens or are not eligible to obtain an AGSVA security clearance will not be considered.

Apply now

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Senior Technical Business Analyst - Network Segmentation

  • Australia
  • Parramatta
  • Contract
  • Negotiable

Senior Technical Business Analyst – Network Segmentation

12-Month Contract | Parramatta | Hybrid

We are seeking an experienced Senior Technical Business Analyst with significant experience in Network Segmentation to support a major, multi-year Cybersecurity Transformation Program.

Reporting to the Project Manager, this is a highly technical, hands-on BA position suited to someone with a strong career background as a Technical Business Analyst within network, infrastructure, and security environments.

What You’ll Be Doing

  • Perform detailed network discovery and map application and infrastructure dependencies.
  • Analyse raw network traffic logs and develop detailed connectivity matrices covering source/destination IPs, ports, protocols and firewall rules.
  • Work closely with Network and Security Architects to challenge, validate and translate technical requirements into workable solutions.
  • Engage with technical and non-technical SMEs to identify application dependencies and network segmentation requirements.
  • Support Data Centre, DMZ and network modernisation initiatives.
  • Define requirements for workload micro-segmentation and host-based isolation policies.
  • Support the transition from flat campus networks to secure, zoned network architectures.
  • Develop requirements supporting Zero Trust, SASE/SSE and cloud-delivered security solutions.

What We’re Looking For

You will be a dedicated Technical Business Analyst with strong hands-on experience across network infrastructure and cybersecurity transformation.

Ideally, you will have experience with:

  • Network segmentation and micro-segmentation
  • Firewall routing and network security
  • Illumio or similar micro-segmentation technologies
  • SD-WAN, VRFs, NAC and network ACLs
  • Aruba ClearPass
  • SASE / SSE and Zero Trust Network Access (ZTNA)
  • Secure Web Gateway (SWG), CASB and DLP
  • Palo Alto firewalls
  • Network Traffic Analysis (NTA) and Deep Packet Inspection (DPI)
  • Data Centre and DMZ modernisation
  • Operational Technology (OT) security environments

Important

This is not a Project Manager, Delivery Manager, Scrum Master or high-level coordination role. We are specifically seeking a career Technical BA who is comfortable getting into the technical detail, analysing network data and working directly with architects and SMEs.

If you are an experienced Technical Business Analyst with strong network segmentation and cybersecurity experience, we would love to hear from you.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Client Service Officer (Customer Foundation)

  • Australia
  • Parramatta
  • Contract
  • Up to AU$41.59 per hour

Talent International is currently recruiting Client Service Officer (Customer Foundation) to work for the NSW Government, based in Parramatta. This is an Initial 5-week contract, with the possibility of extension, paying $41.59 per hour + Super.

7 hours per day/ 35 hours per week

Start Date: ASAP

Positions: 3

About the Role

As a Client Service Officer, you will provide customers with a positive and supportive onboarding experience. You will listen to each customer’s story, assess their financial circumstances and make timely decisions with their wellbeing at the centre of every interaction.

You will manage initial customer contact, identify immediate needs and develop practical action plans and budgets. Some customers may remain with the Foundation Team for up to six months, depending on the complexity of their circumstances.

Key Responsibilities

  • Conduct initial customer conversations and understand their personal circumstances.
  • Assess customers’ financial situations, daily living needs and immediate priorities.
  • Build positive and professional relationships with customers.
  • Complete timely assessments and identify the complexity of each case.
  • Develop practical action plans and customer budgets.
  • Make immediate decisions that support customer safety and wellbeing.
  • Triage complex matters and refer them to the appropriate team or service.
  • Maintain accurate customer records and documentation.
  • Manage multiple customer matters while meeting service standards and deadlines.

About You

To succeed in this position, you will have:

  • Experience in customer service, case management, community services, financial administration or a similar environment.
  • Strong communication, listening and relationship-management skills.
  • The ability to discuss sensitive personal and financial circumstances with empathy.
  • Sound judgement and confidence in making timely decisions.
  • Strong assessment, problem-solving and prioritisation skills.
  • The ability to prepare basic budgets and practical action plans.
  • Excellent attention to detail and accurate record-keeping skills.
  • The ability to work effectively in a fast-paced and customer-focused team.
  • Experience working with vulnerable customers or within government, financial services, disability, community services, guardianship or trustee environments will be highly regarded.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

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Senior Change Analyst - Technology Transformation

  • Australia
  • Sydney
  • Contract
  • AU$800 - AU$900 per day + + Super

Location: Sydney | Hybrid – 3 days onsite

Contract: Until 31 March 2027
Rate: $800-$900 per day + super
Start: Immediate start preferred

A leading higher education organisation is seeking an experienced Senior Change Analyst to support a major technology transformation program.

This is a hands-on delivery role for someone who can work autonomously, quickly understand a complex program environment and take ownership of change activities with minimal direction.

Key responsibilities

  • Conduct change impact assessments and stakeholder analysis.

  • Develop and deliver change, communication and engagement plans.

  • Lead business readiness, training and enablement activities.

  • Engage with business leaders, SMEs, project teams and operational stakeholders.

  • Manage competing priorities and tight delivery timelines.

  • Produce clear, high-quality change documentation and communications.

  • Support the Change Lead and Senior Project Managers in delivering program outcomes.

Skills and experience

  • 5-7+ years’ experience in organisational change management.

  • Strong experience supporting large-scale technology or digital transformation programs.

  • Ability to independently manage change deliverables from planning through implementation.

  • Excellent stakeholder engagement, facilitation and written communication skills.

  • A pragmatic and proactive approach in fast-paced environments.

  • Experience in higher education, HR transformation or data-related programs will be highly regarded.

The ideal candidate

You are an experienced Senior Change Analyst who combines strategic thinking with hands-on delivery. You can quickly build relationships, identify change impacts and drive practical outcomes without extensive onboarding or supervision.

Applicants must be Sydney-based and able to work onsite three days per week.

Apply now

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SAP & Data Project Coordinator

  • Australia
  • New South Wales
  • Contract
  • AU$500 - AU$570 per day

SAP & Data Project Coordinator

Newcastle | Up to $570 per day | 12-14-month contract | Hybrid working

  • Daily rate of up to $570

  • Long-term contract through to approximately November 2027

  • Support an inventory team during a major SAP project

  • Three to four days per week in the Newcastle office

About the role

Our client is seeking an SAP & Data Project Coordinator to join its Inventory Management team in Newcastle.

The business currently uses SAP across its Queensland operations and a separate inventory platform in New South Wales. It is now in the early planning stages of moving both states onto SAP.

Several members of the existing team will spend approximately 50% of their time supporting this project. The successful candidate will backfill their day-to-day responsibilities across inventory, supply chain and data management.

The Inventory Management team sits within the broader Procurement and Supply Chain function. It consists of eight people across Newcastle and Brisbane and manages inventory across both New South Wales and Queensland.

Key responsibilities

  • Support day-to-day inventory-management activities

  • Maintain inventory and master data

  • Work with data and reporting across SAP and Excel

  • Assist with inventory planning and supply-chain processes

  • Review data for accuracy and resolve inconsistencies

  • Support team members across the Newcastle and Brisbane offices

Skills and experience

To be successful, you will ideally have:

  • At least two years of relevant experience across SAP, supply chain, inventory or data management

  • Practical experience using SAP

  • Strong Excel skills

  • Solid data-management experience

  • Experience working with inventory or master data

  • Strong attention to detail and a high level of accuracy

  • Good communication and stakeholder-management skills

Experience with SAP Materials Management would be beneficial, although highly specialised SAP knowledge is not required. A sound working foundation in SAP will be sufficient.

Previous mining or heavy-industry experience would be advantageous. Candidates from manufacturing, logistics or other operational industries will also be considered.

Working arrangements

The role is based in Newcastle, with three to four days per week in the office and the flexibility to work from home for the remaining one to two days.

Standard working hours will be approximately 8:00am to 5:00pm.

The interview process is expected to involve one or two stages, beginning with a face-to-face interview in Newcastle.

If you have experience across SAP, Excel, inventory and data management and are interested in a long-term Newcastle-based contract, please apply now.

Apply now

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Senior Financial Crime Quality Assurance Analyst

  • Australia
  • Sydney
  • Permanent
  • AU$120000 - AU$145000 per annum

Talent International, a leading Australian recruitment firm, has been engaged by our long-standing client, a leading entertainment organisation. We are seeking a Senior Financial Crime Quality Assurance Analyst to join its Line 2 Risk Assurance function.

Role Title: Senior Financial Crime Quality Assurance Analyst

Opportunity: 12-month Fixed Term Contract

Location + WFH Flexibility: Sydney CBD, 3 days in the office

Salary: $145,000 including super

Interview Process: Two rounds of interviews

Role Details:

  • Deliver structured Financial Crime Quality Assurance reviews, including agreeing review scopes, testing samples and documenting outcomes.
  • Assess AML/CTF processes and controls across areas such as customer due diligence, enhanced due diligence and transaction monitoring.
  • Draft clear reports, findings and recommendations while engaging with Line 1 stakeholders to explain and justify assessments.
  • Work independently on smaller reviews and collaboratively across larger assurance activities.
  • Support controls testing across both Line 1 and Line 2 functions.
  • Help improve and automate recurring QA reviews to reduce manual processes and strengthen assurance outcomes.

Required Skills and Experience:

  • Around five years of experience within Financial Crime, Quality Assurance, controls testing, risk or compliance.
  • Currently working within a Financial Crime team, ideally within banking or another highly regulated environment.
  • Experience completing sample testing, quality reviews and well-evidenced assurance reporting.
  • Strong attention to detail and the ability to identify gaps or inconsistencies within Financial Crime processes.
  • Confident stakeholder management skills, including the ability to challenge Line 1 decisions and have difficult conversations.
  • Ability to work independently, manage competing reviews and maintain quality under increasing case volumes.
  • Consulting backgrounds may also be considered where there is strong Financial Crime and assurance experience.

Additional Details & Benefits:

  • Join a supportive and collaborative team during a significant risk transformation program.
  • Gain broad exposure across Financial Crime Operations, Line 1 and Line 2 Risk.
  • Help shape the future use of automation and data-led testing within the QA function.
  • Take genuine ownership of reviews, findings and process improvements.
  • Work within a changing environment where strong ideas and constructive challenge are valued.
  • Gain one of a kind unique benefits!

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!

Apply now

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Windows Platform Engineer - AWS / Terraform

  • Australia
  • Sydney
  • Permanent
  • AU$150000 - AU$170000 per annum

A leading provider of financial markets technology is seeking a Windows Platform Engineer with advanced Windows Server, AWS and infrastructure automation experience to join their fast-paced team on a permanent basis.

You’ll play a key role in maintaining the reliability, availability and performance of their Windows-based cloud infrastructure. Working across their AWS environment, you’ll leverage Terraform, CI/CD and PowerShell to automate infrastructure delivery, improve observability and support secure, resilient production systems.

To be successful in this role you will need:

  • Tertiary qualifications combined with relevant industry certifications
  • Proven Windows Systems Engineering, Cloud Engineering, DevOps or SRE experience within complex organisations
  • Deep hands-on knowledge of Windows Server, including Active Directory, Group Policy, DNS, PKI/certificates and patching
  • Strong AWS cloud infrastructure experience, including Windows workloads hosted on EC2
  • Advanced Infrastructure as Code experience using Terraform
  • CI/CD pipeline experience, ideally using GitLab
  • Strong PowerShell scripting and automation capability
  • Experience administering SCCM/MECM across patching, application deployment and compliance
  • Familiarity with observability tools such as Grafana, Dynatrace, AppDynamics or similar
  • Advanced troubleshooting, problem-solving and communication skills

Why apply:

  • Join a growing SRE team within an established Financial Services organisation
  • Work across AWS, Terraform, CI/CD and modern observability platforms
  • Help shape automation and reliability practices
  • Competitive salary, flexible hybrid working and career growth opportunities

This is a Sydney-based role which will require you to be in their North Sydney office three days per week.

They are offering an attractive salary of approximately $160,000-$170,000 + super for the right candidate.

Apply now

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Senior Business Analyst - Curriculum Management System

  • Australia
  • Parramatta
  • Contract
  • AU$900 - AU$1000 per day

Senior Business Analyst – Curriculum Management System

Contract until April 2027 | Up to $1,000 per day
Parramatta | Hybrid – 3 days onsite

We are seeking an experienced Senior Business Analyst to support a long-term Curriculum Management System initiative within a higher education environment.

This role requires someone with previous strong experience working across digital student systems within the higher education sector, particularly curriculum management and/or timetabling systems.

What you’ll be doing

  • Lead requirements elicitation and analysis for a major curriculum management system initiative.
  • Work closely with academic, administrative, technology and business stakeholders across the university.
  • Conduct as-is and to-be process analysis and identify opportunities for improvement.
  • Develop process maps, requirements documentation, traceability and supporting BA artefacts.
  • Translate complex business and academic requirements into clear functional and technical requirements.
  • Facilitate workshops and build consensus across faculties and diverse stakeholder groups.
  • Ensure technical solutions align with business requirements while managing scope and delivery expectations.
  • Support project delivery within established governance and transformation frameworks.

What we’re looking for

Essential:

  • Demonstrated Business Analyst experience within a university/higher education environment – mandatory.
  • Hands-on experience with curriculum management and/or timetabling systems – essential.
  • Strong requirements elicitation, process mapping and BPMN experience.
  • Experience developing as-is/to-be processes, requirements traceability and validation frameworks.
  • Proven ability to work across complex academic and administrative stakeholder environments.
  • Excellent workshop facilitation, stakeholder engagement and communication skills.
  • Experience supporting large-scale digital transformation or enterprise system projects.

Apply now for further information or directly email your application to anna.au@talentinternational.com

Apply now

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Senior Manager Customer Engagement

  • Australia
  • Sydney
  • Permanent
  • AU$160000 - AU$170000 per annum + (flexible) + bonus

Talent International has partnered with a major Australian organisation operating within a highly regulated, customer-focused environment.

As the organisation continues to strengthen its approach to premium customer engagement, they are creating a key leadership position to improve how sensitive customer and compliance requirements are managed. This is a highly visible role with strong executive sponsorship and genuine opportunity to shape a growing function.

The role

As Senior Manager – Customer Engagement, you will take ownership of the engagement strategy for a portfolio of premium customers who require additional information or documentation before their relationship with the organisation can be reactivated.

This is not a traditional compliance or back-office leadership position. You will be highly customer-facing, personally building relationships with sophisticated customers and helping them navigate requirements relating to source of wealth, AMLAML and other regulatory obligations.

You will lead an initial team of two Analysts while remaining hands-on yourself. As a newly established function, there is significant scope to influence the strategy, establish best practice and make the role your own as the team grows.

Key responsibilities

  • Own and develop the customer engagement strategy for premium and high-value customers.
  • Personally engage with customers via phone, email and face-to-face meetings to obtain required information and documentation.
  • Build trust and explain complex or sensitive regulatory requirements in a clear, confident and customer-friendly way.
  • Manage challenging conversations and objections while maintaining strong customer relationships.
  • Lead, support and develop a small team of Analysts, while remaining actively involved in customer engagement.
  • Act as a senior escalation point for complex customer matters and work closely with Premium Risk, AMLAML and Financial Crime teams.
  • Oversee customer reactivation activity, ensuring cases progress effectively from initial engagement through to completion.
  • Provide reporting and insights on engagement activity, outcomes and emerging issues.
  • Help establish processes, standards and ways of working for a newly created and growing function.

Skills and experience

We are looking for someone who combines exceptional relationship management skills with experience working in a regulated environment.

You will ideally bring:

  • Strong customer-facing, relationship management, guest relations or premium client experience.
  • Previous experience within a regulated industry such as banking, financial services, gaming, wagering or another highly regulated customer environment.
  • Exposure to AMLAML, financial crime, KYCKYC, source of wealth or similar compliance requirements.
  • Confidence engaging with high-value customers on sensitive matters.
  • The ability to simplify complex requirements, influence reluctant customers and navigate difficult conversations with professionalism and tact.
  • A proactive, hands-on approach – this role requires someone who will personally engage customers rather than simply manage escalations.
  • Strong commercial judgement, communication skills and the ability to work closely with compliance and risk specialists.

Previous people management experience is not essential. This could suit an experienced relationship manager, customer engagement professional or financial crime specialist ready to step into broader leadership responsibility.

Benefits and additional information

  • Permanent opportunity with a salary of $160K-$170K + bonus, with flexibility for an exceptional candidate.
  • Newly created role with genuine ownership of the customer engagement strategy.
  • High-profile position with strong executive sponsorship and visibility.
  • Opportunity to build and grow a function currently consisting of two Analysts.
  • Work with premium customers across Australia and internationally.
  • Genuine scope to influence how the role and broader function evolve.
  • Some flexibility outside standard hours will be required to accommodate premium customers, including occasional weekend engagement.

Apply now

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Sales Development Representative // Entry-level Tech Sales

  • Australia
  • Sydney
  • Permanent
  • AU$60000 - AU$62000 per annum + + super + uncapped commissions

Are you currently working in retail sales, gym membership sales, call centre sales or outbound sales and looking to break into technology?

Our client is a large, global software company looking for two Sales Development Representatives to join its growing North Sydney team.

This is a great entry point into tech sales for someone who already knows how to build rapport, work to targets, handle rejection and close customers – but wants stronger earning potential, structured training and a clear career path.

You do not need previous technology experience. What matters most is your hunger, resilience and motivation to succeed.

The role

You will generate new business opportunities and book qualified meetings for Account Executives by:

  • Making around 40- 60 outbound calls per day
  • Engaging prospective customers by phone, email and LinkedIn
  • Asking strong questions and identifying business needs
  • Handling objections and building interest
  • Qualifying opportunities before progressing them to the sales team
  • Working towards clear monthly activity and performance targets

You could be a great fit if you have experience in:

  • Retail sales and individual KPIs
  • Gym or fitness membership sales
  • Call centre or phone-based sales
  • Outbound sales in another industry
  • Customer-facing roles involving upselling, negotiation or closing

You will also bring:

  • A genuine interest in building a career in technology sales
  • Hunger, tenacity and a strong desire to earn
  • Confidence speaking with new people
  • Strong communication and active listening skills
  • Clear examples of achieving targets or overcoming challenges
  • A coachable attitude and willingness to learn
  • Full Australian working rights

What is on offer

  • $60,000 base salary plus super
  • Uncapped commission
  • Guaranteed commission in your first month
  • Quarterly accelerators
  • Additional incentives for qualified opportunities that close
  • Structured onboarding and product training
  • Clear progression into an Account Executive role
  • Hybrid working, with three days in the office
  • Regular team incentives, recognition and social events
  • North Sydney office close to the station
  • The opportunity to join an established global technology business

There are two positions available with an ASAP start.

If you are performing well in retail, fitness or outbound sales and want to build a long-term career in technology sales, apply now.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.