Are you a visionary software leader with a passion for driving cutting-edge cloud solutions? We’re seeking a highly skilled Principal Software Engineer to lead complex initiatives that deliver impactful outcomes. This pivotal role offers an exciting opportunity to influence strategic technology deployment, collaborate with passionate teams, and work on initiatives that truly make a difference.

As a key member of our organization, you will oversee the design, development, deployment, and support of our Cloud & Data Infrastructure, ensuring scalable and efficient solutions aligned with best practices. You’ll act as a trusted advisor to senior leadership, manage stakeholder relationships, and lead high-impact projects in a hybrid working environment across multiple locations.

Required Skills:

• Extensive hands-on experience with AWS infrastructure and services, with a proven ability to design and manage scalable cloud solutions.
• Strong background in DevOps practices, including tools like GitLab, GitHub, Artifactory, and Jira, for continuous integration and deployment.
• Expertise in Infrastructure as Code (IaC) tools such as Terraform for automated provisioning and management.
• Proficiency in version control systems like Git and agile development methodologies.
• Ability to write and maintain complex code in Python, JavaScript, and Golang.
• Deep knowledge of containerization, Kubernetes, and Docker for efficient application delivery.
• Proven track record of leading large, strategic technical projects with high autonomy and strategic impact.

Nice to Have Skills:

• Experience with database deployment and administration, especially Postgres and MySQL.
• Skills in Azure cloud infrastructure and multi-cloud strategies.
• Strong understanding of network architecture in cloud environments.
• Familiarity with HashiCorp Vault for securing sensitive data.

Preferred Education and Experience:

• Advanced degree in Computer Science, Information Technology, or related field.
• Significant leadership experience in senior engineering roles or equivalent, especially within government or large-scale enterprise environments.
• Demonstrated success in managing complex projects and stakeholder engagement at a senior level.

Other Requirements:

• Ability to obtain Negative Vetting Level 1 security clearance.
• Willingness to work a hybrid schedule with a minimum of 3 days in-office per week, with flexible arrangements.
• Australian citizenship is mandatory, with valid evidence required for pre-engagement checks.

If you’re driven by challenge, eager to lead innovative projects, and inspired to contribute to a vital national service, we want to hear from you. Take the next step in your career by applying now and become a leader in transforming public sector technology!

Contact shelley.harrison@talentinternational.com for more information. Shortlisted will be contacted.

Our client is a local government organisation in Melbourne’s south eastern suburbs, seeking an experienced Social Media and Content Officer to join their Communications team. This is a hands-on role managing social media, digital content and communications across a range of channels, with a strong focus on community engagement.

• South eastern suburbs/bayside location, hybrid work from home
• 6 month initial contract
• $65 + super hourly rate

The Social Media and Content Officer will manage and develop engaging content across social media, website and other digital channels, while supporting broader communications campaigns and providing communications advice across the organisation.

Responsibilities

• Manage corporate social media channels, including proactive content and community engagement
• Develop engaging written, visual and video content across multiple digital platforms
• Support digital campaigns and broader communications initiatives
• Monitor social media trends, community issues, engagement and sentiment
• Develop and implement social media strategies
• Research, write and edit content for digital and corporate communications
• Provide communications advice and support to internal stakeholders
• Assist with website, newsletters, media, photography and other communications activities

Skills and Experience

• Experience managing social media for a medium to large organisation
• Solid experience in media, journalism, public relations or similar
• Strong writing and editing skills across different audiences and channels
• Experience developing engaging social media content using photography and video
• Experience developing and delivering social media or communications strategies
• Strong stakeholder engagement and relationship-building skills
• Experience managing complex websites
• Tertiary qualification in journalism, media, web content or a related discipline
• Previous local or state government experience will be highly regarded

Apply
If you are interested in this opportunity, please apply online with an updated resume. For further information, please contact jarrodd.edwards@talentinternational.com. Shortlisted candidates will be contacted.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Cyber Security Technical Lead (Hands-On)
Adelaide, SA | Permanent Full-Time

Talent International is proud to be supporting Journey Beyond in the search for an experienced Cyber Security Technical Lead to join their Adelaide-based technology team.

This is an exciting opportunity for a highly hands-on cyber security professional who wants broader ownership while remaining close to the technology. The role is expected to be approximately 80% hands-on, with technical capability and implementation experience prioritised over extensive people-management experience.

About Journey Beyond

Journey Beyond is one of Australia’s leading experiential tourism groups, bringing together a diverse portfolio of iconic travel and tourism experiences across rail journeys, touring, cruising, lodges, attractions and dining.

With operations spanning multiple locations and businesses, Journey Beyond provides a complex and varied technology environment where this role can have genuine Group-wide impact.

What You’ll Be Doing

• Hands-on implementation and improvement of cyber security controls and initiatives.
• Manage vulnerability identification, remediation, threat detection and incident response.
• Strengthen security across network, application and cloud environments.
• Contribute to and execute the Group’s cyber security strategy and roadmap.
• Undertake PCI DSS reviews, cyber risk assessments, security assurance and third-party security reviews.
• Embed security-by-design across technology projects and platforms.
• Provide cyber security advice and reporting to senior stakeholders.
• Mentor and provide technical guidance to the existing Cyber Security team.

What We’re Looking For

We’re particularly interested in candidates who have progressed through a technical cyber security/security engineering background and still enjoy being hands-on.

You’ll ideally bring:

• Strong hands-on experience across cyber security engineering and security operations.
• Experience with vulnerability management and remediation, threat detection and incident response.
• Strong understanding of network, application and cloud security, along with security architecture.
• Experience personally implementing, configuring and improving security controls and technologies.
• Knowledge of Essential Eight, ISO 27001 and NIST, with PCI DSS experience highly regarded.
• Ability to communicate technical security risks to technical and non-technical stakeholders.
• Ability to operate autonomously, take ownership and drive security improvements.
• Previous team leadership or mentoring experience is advantageous; however, deep technical capability is the priority.

Why Consider This Opportunity?

This isn’t a traditional management role where you’ll move away from the technology. Journey Beyond is specifically seeking someone who wants to remain technically hands-on while gaining broader ownership and influence across an enterprise cyber security function.

Based at Journey Beyond’s Head Office on North Terrace, Adelaide, you’ll have the opportunity to directly contribute to the implementation and ongoing maturity of cyber security across a unique and diverse group of businesses.

If you’re currently working as a Senior Cyber Security Engineer, Cyber Security Lead, Security Engineering Lead, Senior Security Consultant or hands-on Cyber Security Manager and are ready for broader ownership, we’d be keen to hear from you.

Apply now or contact Talent International for a confidential discussion.

Alternatively, if you would like to have a chat about the role, please contact Sam Scarfo, or reach Shilpa Sharma on 08 8228 1501.

We’re looking for an experienced Senior Project Manager to join this leading University to take ownership of projects from discovery and planning through to delivery.

We currently have 2 opportunities available. Projects will vary and may include cloud migrations, SaaS implementations, new applications and application enhancements, so we’re looking for someone who is comfortable operating across both business and technology change.

These are hands-on delivery roles where you’ll be trusted to drive projects forward, bring structure to complexity and work with stakeholders across both the business and technology.

You’ll be responsible for:

• Leading projects from discovery and planning through to delivery
• Developing business cases, estimates, project plans, schedules and forecasts
• Driving cloud, SaaS, application and broader technology initiatives
• Managing complex risks, issues, dependencies and competing priorities
• Working closely with Product Owners, technology teams and senior business stakeholders
• Managing external vendors, consultants and contracts
• Providing clear reporting and insights to senior leadership and governance forums
• Keeping delivery moving across multiple workstreams and dependencies

Skills and experience

• Strong Project Management experience and be comfortable stepping into a complex environment and taking ownership quickly.
• Previous experience delivering application and SaaS projects
• A track record of managing projects involving both business and technology change
• Experience developing and validating business cases and estimates
• Strong vendor and contract management experience
• Experience working across Agile and Waterfall delivery environments
• Excellent stakeholder management and the confidence to influence at all levels
• The ability to navigate ambiguity, competing priorities and complex dependencies
• Experience within higher education or tertiary environments would be highly regarded

This is a great opportunity for an experienced Project Manager who enjoys variety and wants to work across a number of visible initiatives within a complex enterprise environment.

Apply now or contact Alistair.barr@talentinternational.com for more information.

Talent International is currently recruiting Guardianship Administration and Support Officer to work for the NSW Government, based in Sydney. This is a contract till Feb 2026, with the possibility of extension, paying $45.01 per hour + Super.

7 hours per day/ 35 hours per week

Start Date: ASAP

About the role

This role provides administrative, coordination and customer support to Guardians, helping them manage guardianship matters efficiently and deliver positive outcomes for people with reduced decision-making capacity.

You will assist with records, documents, enquiries, stakeholder follow-up and day-to-day coordination to ensure guardianship matters progress in a timely, organised and accountable way.

Key responsibilities

• Maintain accurate customer records, update information systems and manage documents and files.
• Assist with gathering information, requesting documents and following up with service providers and stakeholders.
• Respond to customer enquiries and provide day-to-day administrative support to Guardians.
• Prepare, collate and distribute correspondence, reports and other documents.
• Liaise with service providers, NSW Health, aged care providers, NDIS providers, family members and other relevant stakeholders.
• Assist with diary coordination, meeting arrangements, follow-up tasks and competing team priorities.
• Work closely with Guardians, administration staff and managers to support effective team operations.
• Identify practical workflow improvements and participate in team meetings and training.

About you

To be successful, you will have experience in administration, community services, disability, health, aged care, social services, legal administration or a similar area. You will be organised, customer-focused and comfortable working in a complex service environment.

You will also have:

• Strong administration and coordination skills.
• Experience maintaining accurate records and using information systems.
• Professional communication skills and the ability to work respectfully with a range of stakeholders.
• A current driver’s licence, if required for operational needs.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting Senior Welfare Officer / Senior Guardian to work for the NSW Government, based in Wollongong. This is a contract till Dec, with the possibility of extension, paying $68.64 per hour + Super.

7 hours per day/ 35 hours per week

Start Date: ASAP

About the role

This role delivers high-quality guardianship services to support people with reduced decision-making capacity. You will advocate for customers’ rights, choices and wellbeing, ensuring decisions are made in their best interests and in line with relevant legislation and standards.

Key responsibilities

• Develop and implement decision-making plans and maintain accurate customer records.
• Advocate for customers to achieve positive individual and systemic outcomes.
• Prepare high-quality reports, submissions and recommendations for senior officers and relevant decision-making bodies.
• Prepare reports for the Guardianship Division of NCAT and attend hearings where required.
• Make decisions within delegated authority, policies and relevant guardianship legislation.
• Provide guidance and support to Guardians and support staff on complex customer matters.
• Work collaboratively with families, carers, health professionals and other stakeholders.
• Conduct customer visits in line with guardianship standards.
• Build knowledge of local support services and community infrastructure.

About you

To be successful, you will have strong experience working with vulnerable people, managing complex cases and advocating for positive customer outcomes. You will be confident preparing reports, working with a range of stakeholders and making sound decisions in sensitive situations.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

• Lead cyber risk, assurance and system authorisation across complex technology environments
• 12-month contract + 12-month extension
• Must hold a current Baseline security clearance or higher

Take on a senior cyber governance role where you’ll assess complex technology risks and help shape how systems achieve and maintain security authorisation.

You’ll work across Security Risk Assessments, Security Impact Assessments, SATO and broader assurance activities, partnering with project teams, cyber specialists and service providers across cloud, enterprise and emerging technology environments.

The Role

As a Cyber Security Adviser, you’ll provide practical risk and compliance advice across multiple projects and systems, helping ensure security requirements are understood and addressed throughout their lifecycle.

Your responsibilities will include:

• Conducting complex Security Risk Assessments (SRA) and Security Impact Assessments (SIA)
• Defining risk treatments and security control baselines to support system authorisation
• Interpreting findings from IRAP assessments, penetration testing and SOC 1/SOC 2 reports
• Reviewing third-party risk documentation and supporting broader security compliance and assurance
• Issuing, reviewing and re-evaluating Security Approval to Operate (SATO) and presenting security risk advice to executive stakeholders

About You

We’re particularly interested in:

• Strong experience conducting SRAs and SIAs, including threat modelling, risk treatment and control effectiveness assessments
• Strong knowledge of ISM, PSPF, NIST and ISO 27001
• Experience with security accreditation, system authorisation and compliance
• Cyber risk experience across cloud environments such as AWS, Azure and SaaS
• The ability to translate technical security risks into clear advice for executive and non-technical stakeholders
• Experience operating across complex, multi-vendor environments
• Knowledge of emerging cyber risks across AI and mainframe

Why Consider the Opportunity?

This role gives you exposure to cyber risk across a broad technology landscape, rather than being focused on one system or security domain. You’ll assess everything from cloud and enterprise platforms through to emerging AI risks, while having direct involvement in the decisions that determine how systems achieve and maintain authorisation.

There’s also a strong stakeholder element, with opportunities to influence security outcomes across project teams, service providers and executive governance forums.

Interested?

Click APPLY to send through your resume. If your experience aligns, I’ll be in touch to talk you through the opportunity, provide further context on the role and working environment, and discuss the submission process and next steps.

For a confidential discussion, contact Jaela Smith at Talent International on 0480 806 146 or jaela.smith@talentinternational.com.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

An exciting opportunity is available for an experienced Business Analyst to join a major Australian organisation delivering customer-facing digital initiatives across its travel and loyalty portfolio.

Working within the Customer and Loyalty stream, you will help shape digital experiences that support how customers research, book, manage and engage with travel products and loyalty services.

This is a highly visible role operating across business, product and technology. You will bring structure to complex initiatives, translate customer and commercial needs into clear delivery requirements, and ensure proposed solutions are practical, testable and aligned with the intended business outcomes.

The Opportunity

You will provide end-to-end Business Analysis support across a portfolio of concurrent digital initiatives.

Beginning with discovery, you will work with stakeholders to understand the underlying problem, customer need and commercial objective. You will then translate these findings into well-defined processes, requirements, user stories and acceptance criteria for delivery teams.

The role requires more than requirements documentation. You will be expected to analyse customer journeys, business processes, data needs, system interactions and dependencies while supporting delivery through design, development, testing and implementation.

Key Responsibilities

• Lead discovery and requirements elicitation across customer-facing digital initiatives.
• Facilitate workshops with product, commercial, operational and technology stakeholders.
• Analyse current-state customer journeys, business processes and system interactions.
• Define future-state processes and identify opportunities to simplify or improve the customer experience.
• Translate business needs into clear functional requirements, non-functional requirements, user stories and acceptance criteria.
• Document business rules, process flows, system dependencies, data requirements and exception scenarios.
• Work with product owners to structure, refine and prioritise the delivery backlog.
• Collaborate with architects, engineers, designers and testers to clarify requirements and support solution development.
• Identify scope gaps, delivery risks, assumptions, constraints and cross-project dependencies.
• Assess the business and customer impact of proposed solution or requirement changes.

About You

You are a commercially aware and technically capable Business Analyst with experience delivering digital products or customer-facing technology initiatives.

You can move comfortably between customer needs, business processes and technical delivery detail. You ask the right questions, identify ambiguity early and produce requirements that give delivery teams the clarity required to progress confidently.

Required Experience

• Demonstrated Business Analysis experience within complex digital or technology delivery environments.
• Strong experience supporting customer-facing or commercially focused digital initiatives.
• Proven capability across discovery, requirements analysis, solution validation, testing and implementation.
• Experience defining functional and non-functional requirements.
• Strong user story, acceptance criteria and business process documentation skills.
• Experience analysing customer journeys, business rules, data flows and system interactions.
• Ability to translate between business stakeholders and technical delivery teams.
• Experience working with product owners, architects, engineers, designers and testers.
• Strong understanding of Agile delivery, backlog refinement and iterative development.
• Excellent workshop facilitation, stakeholder engagement and written communication skills.
• Ability to manage multiple priorities within a fast-moving delivery portfolio.

Why Apply?

• Work on high-profile digital initiatives that directly influence the customer experience.
• Join a major Australian organisation with a large and diverse customer base.
• Gain exposure across customer, travel, loyalty and commercial products.
• Collaborate with experienced product, business and technology professionals.
• Secure an initial 6-month contract possibility to extend at $900-$943 per day including super.

If you are an experienced Business Analyst who can connect customer and commercial objectives with clear, technically achievable requirements, Apply now or reach out to ray.stewart@talentinternational.com

• 2 Month Contract – Government Agency
• Melbourne CBD Location – Hybrid Working Arrangement
• $700-800 a day inc super

We are seeking an experienced Business Analyst to support the implementation of a new Contract Management System. This role will work closely with business and technical stakeholders to define requirements, improve processes and support the successful delivery of the application.

Key Responsibilities

• Gather, analyse and document business requirements.
• Translate business needs into clear and simple technical requirements.
• Develop current-state and future-state process maps.
• Identify process improvements and support system implementation activities.
• Prepare business cases, options analysis and supporting documentation.

Key Skills and Experience

• Previous Business Analyst experience within IT or application implementation projects.
• Strong understanding of the application implementation lifecycle.
• Excellent communication and stakeholder engagement skills.
• Experience creating business requirements, technical requirements and process maps.
• Contract Management System experience is desirable but not essential.

What’s in it for you:

• 2 Month Contract
• Government Agency
• Melbourne CBD/ Hybrid Working Arrangement

Apply now to secure an interview or contact Sarah Jordan on sarah.jordan@talentinternational.com for a confidential discussion.

Seeking an AI Engineer to provide technical leadership for the design, development and implementation of AI solutions across Microsoft and AWS platforms. Working closely with business areas, architects and platform teams, the role translates business requirements into scalable, secure and supportable AI solutions, while providing hands-on guidance and technical expertise throughout the delivery lifecycle.

Key Responsibilities:

AI Solution Engineering

• Design and build AI-enabled solutions using platforms such as Microsoft Copilot Studio, Azure AI Foundry, Azure OpenAI, Microsoft 365 Copilot, AWS Bedrock and related services.
• Translate business requirements into technical solution architectures, workflows, agent designs and integration patterns.
• Develop proof-of-concept, pilot and production-ready AI solutions.

  Technical Architecture and Design

• Lead the technical design of AI applications, agents, copilots and automation solutions.
• Define reference architectures, reusable design patterns and implementation standards.
• Work closely with Solution & Architecture teams to ensure alignment with enterprise architecture principles.

  AI Platform Development

• Configure and extend AI platforms including Copilot Studio, Azure AI Foundry, Azure AI Services, AWS Bedrock and associated tooling.
• Implement orchestration, prompt engineering, agent workflows, retrieval-augmented generation (RAG), knowledge grounding and integration patterns.
• Evaluate emerging AI technologies and recommend suitable approaches for departmental use cases.

  Technical Delivery Leadership

• Provide technical leadership across proof of concepts, pilots and production implementations.
• Mentor and guide developers, solution builders and business teams using AI platforms.
• Resolve technical issues, risks and dependencies throughout solution delivery.

  Ideal Capability Profile

• AI engineering and solution development
• Microsoft Copilot Studio and Azure AI services
• AWS Bedrock and cloud-native AI services
• Solution and integration architecture
• Software development and API integration
• Data engineering and information architecture
• Prompt engineering and agent development
• Technical leadership and mentoring
• Security, governance and Responsible AI implementation

  Please note this is open to Brisbane based candidates only.

  If you are interested in applying, please use the button below or alternatively email your CV to brid.coughlan@talentinternational.com

Senior Manager – Technology Solutions | CIO Succession Opportunity

Permanent | Torrensville, Adelaide | Executive Technology Leadership

Based in Adelaide (5 days in Office / No WFH)

An exciting opportunity has become available for an accomplished Senior Manager – Technology Solutions to join Drakes Supermarkets at their Head Office in Torrensville.

Reporting directly to the CIO, this is a senior technology leadership position with responsibility for leading key technology initiatives, managing and developing a high-performing team, and building strong relationships across the organisation and its technology partners.

Importantly, this role has been identified as a CIO succession opportunity. The successful candidate will act as Acting CIO during periods of CIO leave and will have the opportunity to develop broader executive-level technology leadership capability.

The Role

Drakes operates a diverse and fast-moving technology environment, with multiple major initiatives typically underway at any given time. These can span Point of Sale (POS), warehousing and supply chain, finance systems, BAU technology, vendor solutions, commercial contracts and technology transformation projects.

As Senior Manager – Technology Solutions, you will provide leadership across these initiatives while ensuring technology continues to effectively support the organisation’s operational and strategic priorities.

You will have 8 direct reports and work as a senior leader within a broader IT team of approximately 35 people.

Key responsibilities will include:

• Leading the delivery of multiple significant technology projects and initiatives.
• Providing leadership, direction and mentorship to technology teams and developing internal capability.
• Partnering with business leaders to understand operational requirements and translate them into practical technology solutions.
• Managing senior stakeholders and building strong relationships across technology, operations, finance and other business functions.
• Overseeing strategic technology vendors, commercial relationships, contracts and negotiations.
• Providing leadership across technology operations and BAU priorities alongside major project delivery.
• Supporting the CIO with technology strategy, planning, governance and key business decisions.
• Identifying opportunities to improve technology capability, processes and service delivery.
• Acting as the CIO when required, providing leadership and executive-level oversight of the technology function.

About You

This role will suit an experienced technology leader who combines a strong technical foundation with outstanding people and stakeholder leadership skills.

You may have started your career in infrastructure, applications, software, architecture, systems or another technical discipline before progressing into technology management and leadership. While you need to understand technology at a meaningful level, this is not a hands-on technical position.

You will ideally bring:

• Significant experience leading technology teams in a complex commercial environment.
• A strong technical background with the ability to confidently engage with technical specialists, vendors and business stakeholders.
• Demonstrated experience delivering large or business-critical technology projects.
• Strong people leadership skills with a genuine focus on coaching, mentoring and developing staff.
• Excellent stakeholder management and relationship-building capability.
• Experience managing technology vendors, contracts and commercial negotiations.
• Exposure to enterprise applications, infrastructure and operational technology environments.
• The ability to manage multiple competing projects and priorities.
• A pragmatic, collaborative and can-do approach to solving business and technology challenges.
• The credibility and leadership maturity to step into an Acting CIO capacity when required.

Experience within retail, FMCG, distribution, warehousing, supply chain or another high-volume operational environment would be highly regarded.

Why Consider This Opportunity?

This is more than a traditional technology management position. It provides the opportunity to join one of Australia’s well-established independent retailers, take ownership of significant business technology initiatives and work closely with the CIO while developing towards broader technology executive leadership.

For an experienced technology leader looking for their next step towards a CIO position, this represents a particularly compelling career opportunity.

Strong employee retention and culture: Drakes has a highly stable and loyal workforce, with 13% of employees having been with the business for more than 10 years. This reflects the organisation’s strong culture, employee commitment and long-term career opportunities.

If interested APPLY NOW, or call Aparna on 08 8228 1560 for a quick chat.

Level 2 Applications Support Analyst – Local Government

We’re looking for an experienced Level 2 Applications Support Analyst to join a busy Local Government ICT environment and provide hands-on support across a broad portfolio of corporate applications.

This is a casual opportunity, providing operational support while an existing team member is on extended leave. You’ll be responsible for troubleshooting application issues, managing user access, monitoring system performance and ensuring users receive responsive, high-quality technical support.

Previous Local Government/Council applications support experience is required for this role.

Key Responsibilities

• Provide Level 2 support, maintenance and troubleshooting across Council’s corporate applications.

• Investigate, diagnose and resolve application incidents and technical issues.

• Manage user accounts, access and permissions, ensuring appropriate and secure access.

• Monitor application and system performance and proactively identify issues.

• Manage and prioritise service desk tickets in line with agreed SLAs.

• Work with technical SMEs and other ICT teams to resolve complex application issues.

• Maintain accurate technical documentation, including issues, solutions and system information.

• Support application changes, enhancements and continuous improvement initiatives.

• Assist with incident, problem and change management activities.

• Provide high-quality customer service to technical and non-technical users.

About You

You’ll be an experienced Applications Support professional who understands the systems, processes and operating environment of Local Government and can quickly step in and provide effective Level 2 support.

You will bring:

• Demonstrated Level 2 Applications Support experience within a Local Government/Council environment.

• Strong experience supporting and maintaining corporate applications and business systems.

• Hands-on troubleshooting, incident investigation and problem-solving experience.

• Experience managing user accounts, access and permissions.

• Experience monitoring and maintaining business-critical applications.

• Knowledge of incident, problem and change management processes.

• Experience working with ICT service management and ticketing systems.

• Knowledge of technologies such as Microsoft 365, Windows 10/11, Citrix, Active Directory and cloud-based environments.

• Experience supporting systems such as ERP, GIS, EDRMS, property/land information, customer request or facilities management systems will be highly regarded.

• Strong analytical and problem-solving skills with the ability to manage multiple requests within agreed service levels.

• Strong communication and customer service skills.

• A good understanding of ICT security requirements.

This is a great opportunity for an experienced Council Applications Support professional looking for a hands-on role within an established Local Government ICT team.