Application Engineer // Contract

We are looking for an experienced Application Engineer to join a large, complex digital environment and play a key role in the design, development and delivery of enterprise applications.

This is a hands-on technical position suited to someone who can operate across application design, architecture and development, while working closely with solution architects, product teams, developers, vendors and other technical stakeholders.

Previous experience working within Local, State or Federal Government is required.

Key Responsibilities

• Create Technical Detailed Designs and provide input into Application Architecture and high-level solution designs.

• Assess the technical viability of proposed designs and recommend alternative approaches, considering security, performance, scalability and reuse.

• Provide hands-on development of common utilities and complex application functions, while acting as an escalation point for challenging technical issues.

• Perform code reviews and ensure solutions meet agreed development standards, quality requirements and documentation expectations.

• Provide technical leadership across frontend and backend application architecture and promote development best practices.

• Establish and maintain programming standards, tools and techniques across development teams.

• Work with product and technical teams to assess requirements, technical feasibility and application architecture options.

• Identify opportunities to improve software development processes and support the efficient delivery of high-quality releases.

• Coordinate application readiness across development, integration, testing, environments, vendors, release activities and operational support teams.

About You

You will bring strong application engineering and development experience within complex enterprise environments, along with the ability to translate technical requirements into practical, scalable solutions.

Ideally, you will have:

• Demonstrated experience working within Local, State or Federal Government environments.

• Strong application development experience across JavaScript, TypeScript, Node.js and Java/Spring Boot.

• Experience with SQL and NoSQL databases, APIs, integrations and application infrastructure.

• Strong understanding of cloud environments, CI/CD, testing, deployment and operational support.

• Experience designing, building, maintaining, migrating and supporting complex applications.

• Strong knowledge of the full software development lifecycle, from requirements and design through development, testing, deployment, hypercare and BAU transition.

• Experience working across multiple technical teams, vendors and implementation partners.

• Strong stakeholder engagement and communication skills, with the ability to explain complex technical issues clearly.

This is an excellent opportunity for an experienced Application Engineer who enjoys combining technical design with hands-on engineering and wants to contribute to complex, high-profile digital solutions within a government environment.

2-year fixed-term opportunity | Competitive salary package

North Ryde, Sydney | Hybrid working – 3 days onsite

Our client, a leading healthcare organisation, is undertaking a major digital transformation designed to improve clinical care, operational performance and patient experiences.

Central to this transformation is a landmark Electronic Medical Record (EMR) program and the modernisation of the broader health technology landscape. They are seeking an experienced Enterprise Architect – Healthcare to shape the enterprise-wide technology strategy and ensure platforms, investments and roadmaps support the organisation’s long-term vision.

The opportunity

Reporting to the Director of IT Architecture, you will provide strategic architectural leadership across the healthcare domain. You will help simplify a complex technology environment, establish clear target-state architecture and provide governance and assurance across major digital programs.

Your responsibilities will include:

• Defining and communicating the enterprise architecture vision, principles, standards and strategic roadmaps
• Developing current-state, target-state and transition architectures and capability models
• Providing architectural leadership for the organisation’s EMR transformation and other major digital health initiatives
• Reviewing solution architectures, procurements and technology investments for alignment with enterprise standards
• Contributing to architecture governance boards and design authorities
• Managing architectural risks, exceptions and technical debt in a transparent and controlled manner
• Partnering with technology and business teams to rationalise, modernise and optimise the technology landscape
• Ensuring architecture decisions address security, privacy, compliance, resilience and sustainability
• Mentoring solution architects, domain architects and technical leaders to strengthen architecture capability and consistency

About you

You are an accomplished Enterprise Architect with significant experience in healthcare and a strong understanding of hospital operations, clinical workflows and digital health technologies.

You combine strategic thinking with commercial awareness and can translate complex business requirements into practical architecture standards, roadmaps and investment decisions. You are also a credible and collaborative influencer who can build alignment across clinical, operational, technology and executive stakeholder groups.

You will ideally bring:

• Extensive enterprise architecture or senior architecture experience within healthcare
• Knowledge of hospital operations, clinical workflows and the digital health landscape
• Experience supporting major EMR, clinical platform or healthcare transformation programs
• Strong knowledge of enterprise architecture frameworks, governance and strategic planning
• TOGAF certification or training, which will be highly regarded
• Broad knowledge of clinical platforms, cloud, data, integration and business architecture
• Experience with process improvement and customer or patient journey mapping
• Proven architecture governance and assurance experience, including solution-design reviews and exception management
• The ability to balance business value, risk, cost, complexity and delivery feasibility
• Relevant tertiary qualifications or equivalent professional experience

Why join?

This is a rare opportunity to influence enterprise-wide technology strategy while contributing to a high-profile transformation that will directly support better healthcare delivery and patient experiences.

Benefits include:

• A competitive salary package
• 17% superannuation
• Flexible hybrid working arrangements
• Extensive learning and professional development opportunities
• Subsidised onsite parking
• Onsite childcare and school-holiday care options
• Discounted health insurance
• Access to onsite health, fitness and wellbeing facilities
• Confidential employee assistance services

This is a 2-year fixed-term appointment based in North Ryde, with an expectation of three days per week in the office.

If you are an experienced healthcare architect ready to shape a significant digital health transformation, we would welcome your application.

Apply now with your résumé and a brief cover letter outlining your relevant enterprise architecture and healthcare experience.

Our client is committed to creating a safe, inclusive and respectful workplace where people from all backgrounds can thrive. The successful candidate will be required to complete relevant pre-employment checks.

Firewall Engineer – Network Security

Job Summary/Introduction

We are looking for an experienced Firewall Engineer to join a Sydney-based client on a 6 month contract. You will support firewall changes and rules across data centre environments. Strong hands-on firewall and data centre
experience is essential.

Detailed Job Description

We are seeking an experienced Firewall Engineer – Network Security to join our client on a 6 month contract.
This is a hands-on technical role focused on implementing and supporting firewall changes across data centre environments. You will manage firewall rules, troubleshoot connectivity issues and work closely with Network, Security and Infrastructure teams.

Previous experience supporting firewalls within data centre environments is essential for this role.

Key Responsibilities

• Implement firewall changes across data centre environments
• Create, modify and remove firewall rules and policies
• Support firewall rule requests and change activities
• Review existing firewall rules and configurations
• Troubleshoot firewall and network connectivity issues
• Manage NAT, access and security policies
• Perform firewall rule reviews, clean-up and optimisation
• Investigate incidents relating to firewall policies and connectivity
• Assess firewall change requests and identify potential risks or impacts
• Test and validate firewall changes following implementation
• Work closely with Network, Security, Infrastructure and Data Centre teams
• Follow established change management and security processes
• Maintain accurate technical documentation and change records

Skills & Experience

• Strong hands-on experience as a Firewall or Network Security Engineer
• Data centre networking and firewall experience is essential
• Strong experience configuring and supporting enterprise firewalls
• Experience managing firewall rules, policies and change requests
• Good understanding of data centre network environments
• Strong knowledge of TCP/IP, routing, switching, NAT, VPNs, ports and network protocols
• Experience troubleshooting complex firewall and connectivity issues
• Experience with enterprise firewall technologies such as Palo Alto, Fortinet, Check Point or Cisco
• Strong troubleshooting and problem-solving skills
• Experience working within structured change management environments
• Good communication and documentation skills

Contract Details

• 6 month contract
• Sydney-based
• Hybrid – 2-3 days onsite per week
• No requirement to physically attend the data centres

A leading Australian financial services organisation is seeking a Senior Network Automation Engineer to help modernise the way large-scale networks are engineered and operated.

In this software-first role, you will design, deploy and enhance the platforms, automation frameworks and internal services that underpin modern network engineering. You will turn complex workflows into scalable, reliable solutions that improve efficiency and resilience.

Working closely with network engineers, you will solve operational challenges and strengthen automation and testing capabilities. In an AI-assisted environment, you will remain accountable for problem definition, critical review and end-to-end validation.

To be successful in this role you will need:

Experience building applications and automation solutions in the networking domain

Strong hands-on experience with Ansible and Terraform, including custom plugins/modules and infrastructure/configuration-as-code

Proficiency in Python or a similar language, with sound code review, pull request and problem-solving practices

Solid knowledge of Linux and container platforms such as Docker and Kubernetes

Experience developing testing strategies for robust automation frameworks and platforms

Knowledge of build and packaging systems, dependency management and CI/CD pipelines, preferably Jenkins

Ability to write database queries and working knowledge of MongoDB

Strong collaboration skills and the ability to translate network challenges into reliable tools and services

Flexible work arrangements, varied leave options and tailored development opportunities are on offer. To be considered for this exciting opportunity, please apply online today!

SolarWinds Specialist – Infrastructure & Network Monitoring

Job Summary/Introduction

We are looking for an experienced SolarWinds Specialist with a strong infrastructure and network monitoring background to join a Sydney-based client on a 12 month contract. This role will focus on managing, supporting and improving the SolarWinds monitoring environment.

Detailed Job Description

We are seeking an experienced SolarWinds Specialist – Infrastructure & Network Monitoring to join our client on an initial 12 month contract.

You will be responsible for supporting, administering and optimising the SolarWinds platform, providing effective monitoring and visibility across network and infrastructure environments.

This role would suit someone with around 4-5 years of hands-on SolarWinds experience who has a strong understanding of network and infrastructure monitoring.

Key Responsibilities

• Administer, maintain and support the SolarWinds monitoring platform
• Configure and manage network and infrastructure monitoring
• Build and maintain alerts, dashboards and reports
• Monitor network devices, servers and infrastructure performance
• Onboard new devices, servers and infrastructure into SolarWinds
• Investigate and troubleshoot monitoring, availability and performance issues
• Review and optimise alerting thresholds to improve monitoring effectiveness
• Identify monitoring gaps and recommend improvements
• Support SolarWinds upgrades, patching and platform maintenance
• Work with Network, Infrastructure and Operations teams to resolve technical issues
• Maintain technical documentation and operational procedures
• Provide SolarWinds technical expertise and best-practice recommendations

Skills & Experience

• 4-5 years of hands-on SolarWinds experience
• Strong experience administering and configuring SolarWinds
• Experience with SolarWinds modules such as NPM, NCM, SAM or similar
• Strong understanding of network and infrastructure monitoring
• Good knowledge of networking concepts, SNMP, WMI and monitoring protocols
• Experience monitoring servers, network devices and infrastructure services
• Strong troubleshooting and problem-solving skills
• Experience creating alerts, dashboards and reporting
• Good understanding of Windows Server and general infrastructure environments
• Strong communication skills and ability to work with technical stakeholders

Contract Details

• 12 month contract
• Sydney-based
• Hybrid working arrangement
• 2-3 days onsite per week

This is a great opportunity for a hands-on SolarWinds specialist who enjoys working across network and infrastructure environments and improving monitoring capability.

Principal AI Engineer

12 Month Contract | $1,200-$1,300/day + Super | Sydney Inner West | NSW Government

Are you an experienced AI Engineer looking to work on one of the most exciting AI-led transformation programs in the NSW Government?

We’re seeking a Principal AI Engineer to join a high-performing team delivering a large-scale enterprise modernisation initiative. This is a genuinely hands-on role where you’ll leverage AI-assisted engineering to transform decades-old legacy applications into modern cloud-native solutions.

If you’re passionate about building with AI-not just talking about it-this is an opportunity to work at the forefront of enterprise AI adoption.

The Opportunity:

You’ll play a key role in delivering an AI-driven application modernisation program, using modern engineering practices and AI tooling to accelerate the migration of critical enterprise systems into AWS.

Working within a small, highly technical team, you’ll collaborate closely with Enterprise Architects, AI specialists and subject matter experts to deliver scalable, modern applications.

Key Responsibilities:

• Design, develop and deliver modern full-stack applications using AI-assisted engineering approaches.
• Apply AI tools and frameworks to accelerate software development and legacy code transformation.
• Develop scalable backend services, APIs and modern frontend applications.
• Build cloud-native solutions within an AWS environment.
• Collaborate with architects and technical SMEs to translate complex legacy functionality into modern applications.
• Contribute to engineering standards, automation and best practices across the program.

You’ll bring a strong software engineering background combined with practical experience applying AI throughout the development lifecycle:

• Extensive experience as a Full Stack Software Engineer.
• Hands-on experience building solutions using AI engineering tools and techniques.
• Strong backend development skills.
• Experience with modern frontend frameworks.
• Cloud experience, ideally AWS.
• Experience building APIs and distributed applications.
• Strong understanding of software architecture, DevOps and CI/CD practices.
• Excellent stakeholder engagement and problem-solving skills.

Highly Regarded:

• Experience modernising legacy applications.
• Exposure to AI-assisted code migration or software transformation.
• Experience working in large enterprise or government environments.

What’s on Offer

• 12-month contract
• $1,200-$1,300 per day + Super
• Hybrid working arrangement (Eveleigh office)
• Work on one of NSW Government’s most innovative AI transformation programs.
• Join a collaborative, highly technical engineering team.
• Opportunity to shape how AI is used to modernise enterprise technology at scale.

If you’re an experienced engineer ready to work on meaningful AI transformation, we’d love to hear from you.

Apply now or contact Zane Khan at Talent International for a confidential discussion.

Zane Khan zane.khan@talentinternational.com

Take ownership of safety across a diverse logistics network covering Queensland and New South Wales. This newly created, Brisbane-based role offers genuine autonomy, access to senior leaders and the opportunity to shape practical safety systems as an established organisation expands its external logistics operations.

About the client

Our client is an established, highly regarded organisation with a growing logistics division servicing both internal operations and an expanding portfolio of external customers.
Following significant investment in experienced senior leadership, technology and operational systems, the business is entering an exciting new phase of growth. This dedicated Health, Safety & Well being Business Partner position has been created to provide specialist support tailored to logistics, transport and warehousing operations.
The logistics network includes warehousing, container movements, port collections, rail heads, heavy freight and specialised loads, supported by internal teams and third-party transport providers.

About the role

Based in Brisbane, this is a highly operational, field-based position for a safety professional who enjoys being visible, building relationships and solving practical problems on site.
Partnering closely with logistics leaders, you will provide hands-on safety support across Queensland and New South Wales. Your vehicle will effectively become your office, with regular site visits, toolbox meetings, operational reviews and incident investigations forming an important part of your week.
This is a newly created role, providing the freedom to establish effective ways of working and influence how safety is embedded as the logistics business grows. You will be trusted to manage your own schedule, identify priorities and provide practical solutions without being micromanaged.
Regular regional and interstate travel will be required, with flexibility to attend early-morning operational meetings when needed.

Key responsibilities

• Partner with operational leaders to improve health, safety and well being performance
• Provide practical safety advice across transport, warehousing and logistics operations
• Conduct regular site visits, risk assessments and operational safety reviews
• Coach leaders and front line teams to strengthen safety capability and accountability
• Lead and support incident investigations, corrective actions and continuous improvement
• Support heavy-vehicle compliance and Chain of Responsibility requirements
• Improve controls relating to driver fatigue, traffic management and vehicle movements
• Provide guidance across forklift operations, contractor management and high-risk activities
• Support safe systems for Lock Out Tag Out, working at heights and other critical risks
• Monitor safety performance, trends, KPIs and emerging operational risks
• Assist the business in demonstrating strong safety performance during customer tenders
• Escalate serious concerns and stop work where an immediate safety risk exists
• Build a proactive safety culture based on trust, engagement and practical action

About you

You are an experienced safety professional with a background in transport, logistics, warehousing or supply chain operations. You understand the realities of operational environments and can translate safety requirements into practical solutions that work on the ground.
Heavy-vehicle experience is highly desirable, including exposure to Chain of Responsibility, fatigue management, traffic management and on-road compliance.
You will also bring:

• Experience supporting transport, warehousing, distribution or logistics operations
• Strong knowledge of operational risk management and HSE compliance
• Understanding of heavy vehicles, mobile plant and forklift-related risks
• Experience with contractor management and incident investigation
• Confidence working across multiple sites and operational environments
• The ability to communicate effectively with drivers, warehouse teams and senior executives
• A practical, solutions-focused approach to safety
• Strong relationship-building and influencing skills
• The confidence to challenge unsafe practices constructively
• The ability to work autonomously across a geographically dispersed territory
• Flexibility to travel regularly and attend early operational meetings
• Relevant tertiary qualifications in work health and safety or a related discipline

Most importantly, you will be approachable, credible and comfortable spending your time in the operation. This opportunity will suit someone who builds trust and partners with people-not someone who approaches safety as a policing function.

What’s in it for you?

• A newly created position you can genuinely make your own
• The opportunity to shape safety systems and ways of working
• A high level of autonomy and trust from an empowering manager
• Direct exposure to experienced operational and senior leaders
• A varied, field-based role where every day is different
• The chance to influence safety across a growing logistics network
• Significant organisational investment in technology, systems and operational improvement
• Career development as the logistics division expands into new markets
• A salary package of $135,000-$148,000 including superannuation
• Potential flexibility for an exceptional candidate
• A fully maintained tool-of-trade vehicle

If you are a practical logistics safety professional who enjoys working alongside operations and wants the freedom to create meaningful change, we would welcome your application.

For a confidential discussion, please contact Nicky Hargreaves.

Due to the high volume of applications received, we may not be able to respond to every applicant individually. We appreciate your interest and will contact candidates whose experience most closely matches the requirements of the role.

We’re seeking an experienced Test Lead/Senior Test Analyst to join a major digital transformation program, delivering a brand-new cloud-native Forensic Application designed to modernize case management, exhibit tracking and reporting capabilities across a large-scale public sector environment.

Working within a modern Azure cloud environment, you’ll lead testing activities across system integration, automation, performance and user acceptance testing, partnering with technical teams, business stakeholders and delivery teams to ensure a high-quality, reliable solution.

What’s on offer?

• Work on a high-profile digital transformation program
• Modern Azure cloud-native technology environment
• Cutting-edge technology stack including Playwright, LoadRunner, .NET 10 and React 19
• Initial long term contract with extension options
• Perth CBD location – full-time onsite

What you’ll bring

• Proven experience as a Test Lead or Senior Test Analyst
• Strong experience across SIT, UAT, End-to-End, Regression and Performance Testing
• Hands-on experience with test automation frameworks, ideally Playwright
• Performance testing experience using LoadRunner
• Experience working on Azure/cloud-based projects
• Strong API and database testing capabilities
• Experience working within Agile delivery environments
• Previous government, justice, security or highly regulated industry experience highly regarded

Why apply?

This is an exciting opportunity to play a key role in delivering a critical digital solution that will improve operational capability and support essential services across the community.

You’ll join a collaborative delivery team, work with modern technologies, and contribute to a meaningful transformation project with real-world impact.

Match the selection criteria? Click the “APPLY” button now!
Alternatively, for a confidential conversation, contact Jane Saxby on 0423 165 998 OR email jane.saxby@talentinternational.com

A leading global financial services organisation is undertaking a major multi-year platform migration and client onboarding program across its custody and asset servicing business.

They are seeking an experienced Solution Architect to play a key role in shaping high-level solutions for new clients, product offerings, regulatory initiatives and business change within a complex, highly governed technology environment.

You will join an established Solution Architecture team and work closely with clients, operations, business analysts, delivery teams and local and global architecture authorities. The role will focus on understanding client operating models, identifying capability gaps and defining practical solutions that fit within the organisation’s existing architecture.

To be successful in this role you will need:

• Strong Solution Architecture experience within large, complex enterprise environments
• Knowledge of custody, fund administration, asset management or financial services operations (front office experience within a wealth management provider will also be considered)
• Experience translating business and client requirements into high-level solution designs
• Strong business acumen, stakeholder management and workshop facilitation skills
• Experience identifying capability gaps, impacted systems and delivery requirements
• Understanding of middle and back-office functions such as unit pricing, tax reporting, registries or asset servicing
• Ability to design within existing architecture and strict technology governance constraints
• Experience presenting solutions to design authorities and senior stakeholders
• A willingness to develop knowledge across new products, asset classes and operational domains

This is a Sydney-based role requiring three days per week in the office. A long-term contract and attractive daily rate are on offer for the right candidate.

An excellent opportunity for an experienced Technical Business Analyst to join a key Queensland Government technology environment, working across complex ICT services, systems integration and business transformation.

This is a hands-on technical BA role where you’ll work closely with business and technical stakeholders to understand complex requirements, analyse systems and interfaces, and translate business needs into clear, detailed business and system requirements specifications.

If your strengths sit at the intersection of business analysis, data, systems integration and process modelling, this is an opportunity to work on meaningful technology initiatives with real impact.

What you’ll be doing

You’ll play a key role in bridging the gap between business requirements and technical delivery, including:

• Engaging with stakeholders to uncover and articulate high-level business and technology needs
• Analysing and translating requirements into detailed business and system specifications
• Working across system interfaces, integrations and third-party solutions
• Performing data analysis, particularly around interfaces, integration and data transformation
• Analysing and documenting interface requirements and supporting reconciliation outputs
• Undertaking detailed business process modelling using BPMN
• Assessing information system capabilities and recommending appropriate solution options
• Building strong relationships across technical teams, business stakeholders, clients and vendors
• Communicating complex technical concepts clearly to both technical and non-technical audiences

What we’re looking for

We’re particularly interested in Technical BAs who can demonstrate:

• Strong experience as a Technical Business Analyst within complex ICT environments
• Excellent requirements elicitation, analysis and documentation skills
• Experience converting technical and business requirements into detailed business/system requirements specifications
• Strong systems integration and interface analysis experience
• Hands-on experience with data analysis and data transformation
• Significant BPMN / business process modelling experience
• Strong analytical, research and problem-solving capability
• Experience evaluating technical information and identifying practical, cost-effective solutions
• Excellent stakeholder management and communication skills

Why this opportunity?

This is a great fit for someone who enjoys getting into the technical detail rather than operating purely at the business/process level.

You’ll join a collaborative project delivery environment supporting important government ICT services, with exposure across integration, data, systems, stakeholders and technology delivery. The position is Brisbane-based and sits within an established project delivery team.

Contract: 6 months
Rate: $130-$140 per hour including super
Location: Brisbane

If you’re a Technical BA with strong integration, data transformation and BPMN experience, apply now or reach out to ray.stewart@talentinternational.com

AI Program Delivery Lead – Enterprise Modernisation

Contract: Initial 12 Months

Location: Eveleigh, Sydney
Working arrangement: Initially fully onsite, transitioning to 3 days onsite / 2 days WFH

We’re seeking an experienced AI Program Delivery Lead to join a major enterprise modernisation program, helping transform a large-scale legacy platform using AI-assisted engineering.

This is a hands-on technical leadership role, not a people-management position. You’ll lead delivery of an AI modernisation workstream while remaining close to the code-building, reviewing and improving an AI-assisted translation pipeline that converts legacy applications into modern, cloud-native solutions.

What you’ll be doing

• Lead technical delivery, sequencing, priorities and engineering standards.
• Build and enhance AI/LLM pipelines, agent skills, prompts, context engineering and evaluation frameworks.
• Deliver production solutions using Vue 3, TypeScript, Node.js, AWS Lambda, API Gateway, SQL/Db2 and Terraform.
• Guide engineers through design, code reviews and production-readiness decisions.
• Own quality and validation standards, including automated testing and CI/CD gates.
• Coordinate across engineering, architecture, cyber, platform and business stakeholders.
• Mentor engineers and establish reusable patterns, runbooks and delivery practices.
  What we’re looking for
• 8-12+ years of production software engineering experience with demonstrated technical delivery leadership.
• Strong hands-on experience with LLMs and agentic AI/coding tools in real-world delivery environments.
• Production experience with RAG, vector search, embeddings, agentic orchestration, prompt/context engineering and AI evaluation.
• Strong full-stack capability across Vue 3, TypeScript, Node.js, REST APIs and serverless AWS.
• Strong SQL, cloud, IaC/Terraform, CI/CD and automated testing experience.
• Ability to lead technically while remaining hands-on and accountable for production outcomes.
  Highly regarded: IBM i/iSeries, RPG/CL/DDS, Db2, Python, identity technologies, change data capture, or large-scale legacy modernisation experience.

This is an opportunity to help scale a proven AI-assisted engineering capability across a significant enterprise transformation. If you’re an experienced technical lead who can combine hands-on AI engineering, full-stack development and delivery leadership, we’d like to hear from you.

Overview

We’re looking for a customer-focused Level 1 Service Desk Officer to provide first-line IT support via phone and email. You’ll log, triage and resolve issues, complete basic Active Directory tasks, and escalate more complex incidents while maintaining ownership through to closure.

Experience

• Previous experience in a Service Desk / Helpdesk / IT Support role (Level 1)
• Proven customer service skills (confident, calm, professional under pressure)
• Experience working to processes and SLAs in a ticketing environment

Technical (Level 1)

• Strong troubleshooting across Windows desktop environments
• Support of Microsoft 365 (e.g., Outlook, Teams, OneDrive)
• Active Directory exposure: password resets/unlocks, basic user/admin tasks, access requests (as approved)
• Ability to write clear ticket notes and follow troubleshooting steps / knowledge articles

Communication & approach

• Excellent clear verbal and written communication
• Good time management (can prioritise and handle multiple tickets)
• Comfortable escalating when needed and keeping users informed
• Prioritising customer service

Nice to have

• ITIL Foundation (or familiarity with incident/request/problem concepts)
• Exposure to common service desk tools (e.g., ServiceNow or similar)