Business Analyst - ERP

  • Australia
  • Melbourne
  • Permanent
  • AU$110000.00 - AU$150000.00 per annum + package

Business Analyst – ERP

12-Month FTE | Melbourne

To $150K package – includes superannuation

An exciting opportunity is available for an experienced Business Analyst to join a major ERP review and transformation program within a complex, highly regarded organisation.

This role will play a key part in reviewing the organisation’s current Workday environment and supporting a formal Request for Proposal (RFP) process to determine the best future-fit solution across Finance, HR, Procurement and Payroll.

Working closely with the Senior Business Analyst, Solution Architect, Program Manager and key business stakeholders, you will translate business needs into clear requirements and help ensure potential technology solutions are evaluated against genuine business requirements.

Key Responsibilities

  • Engage stakeholders across Finance, HR, Procurement and Payroll to understand current processes, pain points and future requirements.
  • Facilitate workshops, interviews and requirements-gathering sessions with business and technical stakeholders.
  • Document business and functional requirements, process maps, user stories and gap analysis.
  • Review the current Workday environment and identify gaps between existing functionality and business needs.
  • Develop and maintain the requirements register supporting the ERP RFP process.
  • Assist with RFP documentation, evaluation criteria and vendor scoring frameworks.
  • Assess vendor responses against documented business and functional requirements.
  • Coordinate vendor demonstrations, workshops and Q&A sessions.
  • Support testing and validation of proposed vendor solutions and proof-of-concept outcomes.
  • Prepare reports, dashboards and presentations for senior stakeholders and project governance groups.

Skills & Experience

To be successful, you will ideally bring:

  • Proven Business Analyst experience within complex organisations, involving ERP or enterprise platform programs.
  • Strong experience in requirements gathering, process mapping, gap analysis and functional specifications.
  • Experience supporting RFP, procurement or vendor evaluation processes.
  • Knowledge of ERP, HCM or Finance platforms, with Workday experience highly regarded.
  • Strong workshop facilitation and stakeholder engagement skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders, including senior executives.
  • Strong analytical, problem-solving and documentation skills.
  • Ability to manage multiple workstreams and deliver within tight project timelines.
  • Experience with Power BI and/or SQL would be advantageous.
  • Previous experience within research, education or healthcare environments would also be beneficial.

The Opportunity

This is a full-time FTE 12-month based on-site in Melbourne, offering the opportunity to contribute to a significant enterprise technology decision and transformation program.

You will work with senior stakeholders across the organisation and play an important role in shaping the requirements and evaluation process that will determine the organisation’s future ERP direction.

For more information contact Shelley on shelley.harrison@talentinternational.com. Shortlisted candidates will be contacted.

Apply now

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APS5 Local Community Connector - Kununurra, South Headland - 12 month contract

  • Australia
  • Western Australia
  • Contract
  • AU$50 - AU$55.24 per day + + Super

APS5 Local Community Connector

12 Month Contract | Albany, Northam, Carnarvon, Kalgoorlie, Kununurra & South Hedland | $55.24/hr + Super

Talent International is recruiting APS5 Local Community Connectors to join one of our major government clients across Albany, Northam, Carnarvon, Kalgoorlie, Kununurra and South Hedland. The 12-month contract pays $55.24 per hour + Super, with three roles available across Kununurra and South Hedland.

The role provides an ongoing local presence in the community, helping people understand pathways to disability, mainstream and community supports. You will work with participants, service providers and community stakeholders, providing information, gathering and verifying evidence, supporting plan implementation and helping build inclusive community connections.

Key Responsibilities

  • Work with service providers and participants to gather and verify relevant information.
  • Support access decisions, plan development and ongoing community supports.
  • Work in partnership with communities and respect the culture and context of each community.
  • Monitor participant plans and support effective implementation and expenditure throughout the life of the plan.
  • Develop outcome-based community connection plans that reflect participant choice and control.
  • Undertake participant check-ins, gather and submit evidence and information, and support plan variations where required.
  • Provide community members with information about the NDIS, mainstream services and community supports.
  • Respond to moderately complex enquiries and provide accurate information and advice.
  • Complete administrative and support activities and ensure required follow-up actions are completed.
  • Use ICT systems, databases and Microsoft Office applications to support service delivery and reporting.

Essential Criteria

Leadership

  • Experience providing mentoring, guidance and support to new staff and other team members.
  • Demonstrated proficiency using ICT systems, databases and Microsoft Office applications.
  • Demonstrated understanding of Aboriginal and Torres Strait Islander cultures, histories and communities.
  • Ability to work respectfully and effectively with First Nations peoples and contribute to culturally safe and inclusive environments.
  • Demonstrated high-quality customer service experience in government, community or service-focused environments.
  • Experience responding to enquiries, resolving issues and providing accurate information.
  • Strong written and verbal communication skills and confidence engaging with a broad range of stakeholders.
  • Ability to manage competing priorities and complete administrative follow-up accurately.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

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APS4 Local Community Connector - Regional WA - 12 month contract

  • Australia
  • Western Australia
  • Contract
  • AU$43 - AU$43.82 per hour + + Super

APS4 Local Community Connector

12 Month Contract | Albany, Northam, Carnarvon & Kalgoorlie

Talent International is recruiting APS4 Local Community Connectors to join one of our major government clients across several regional Western Australian locations.

The role provides an ongoing local presence in the community, helping people understand pathways to disability, mainstream and community supports. You will work with participants, service providers and community stakeholders, providing information, gathering and verifying evidence, supporting plan implementation and helping build inclusive community connections.

Key Responsibilities

  • Work with service providers and participants to gather and verify relevant information.
  • Support access decisions, plan development and ongoing community supports.
  • Work in partnership with communities and respect the culture and context of each community.
  • Monitor participant plans and support effective implementation and expenditure throughout the life of the plan.
  • Develop outcome-based community connection plans that reflect participant choice and control.
  • Undertake participant check-ins, gather and submit evidence and information, and support plan variations where required.
  • Provide community members with information about the NDIS, mainstream services and community supports.
  • Respond to moderately complex enquiries and provide accurate information and advice.
  • Complete administrative and support activities and ensure required follow-up actions are completed.
  • Use ICT systems, databases and Microsoft Office applications to support service delivery and reporting.

Essential Criteria

  • Demonstrated proficiency using ICT systems, databases and Microsoft Office applications.
  • Demonstrated understanding of Aboriginal and Torres Strait Islander cultures, histories and communities.
  • Ability to work respectfully and effectively with First Nations peoples and contribute to culturally safe and inclusive environments.
  • Demonstrated high-quality customer service experience in government, community or service-focused environments.
  • Experience responding to enquiries, resolving issues and providing accurate information.
  • Strong written and verbal communication skills and confidence engaging with a broad range of stakeholders.
  • Ability to manage competing priorities and complete administrative follow-up accurately.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

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Critical Infra Controls Field Engineer

  • Australia
  • Sydney
  • Contract
  • AU$750 - AU$850 per day + super

Our client

Our client is a leading global technology organisation operating large-scale, mission-critical infrastructure. Its Field Engineering team supports the safe, reliable operation and continuous improvement of a data-centre portfolio.

The role

This initial 12-month contract will provide coverage within the Field Engineering team. You will act as a technical escalation point for complex controls issues, moving from field evidence to root cause and from root cause to practical, repeatable engineering improvements.

Based primarily at data-centre locations across Sydney, you will work at the intersection of controls software, networking, mechanical systems, electrical systems and critical-facility operations. The work is varied and may also involve desktop-based reviews and technical guidance for stakeholders across APAC.

Key responsibilities

  • Investigate complex controls incidents using trend data, alarms, event logs, code, system evidence and field observations.
  • Review controls logic, function blocks and approved Sequences of Operations to identify faults, risks and opportunities for improvement.
  • Troubleshoot BMS, EPMS, PLC, SCADA, controllers, field I/O, sensors, actuators and controls networks.
  • Complete code reviews and contribute to reusable templates, controls standards, test scripts and engineering playbooks.
  • Support controls retrofit designs, legacy system updates and first-of-kind pilots from technical review through validation.
  • Prepare clear root-cause analyses, technical reports and recommendations for engineering and operational stakeholders.
  • Partner with operations, commissioning, deployment, design, cybersecurity, product teams and vendors to resolve technical issues.

Skills and experience

  • Hands-on experience designing, programming, commissioning, servicing or optimising BMS, EPMS, PLC, SCADA or comparable controls systems.
  • Ability to review controls code, logic or function blocks and conduct structured fault-finding and root-cause analysis.
  • Experience interpreting or developing Sequences of Operations, ideally for cooling systems, pumps, air-handling units, chillers or similar mechanical equipment.
  • Strong understanding of controllers, field devices, network infrastructure and industrial protocols such as BACnet or Modbus.
  • Clear written and verbal communication, with the autonomy, ownership and curiosity to work through unfamiliar technical problems.
  • Experience in data centres is advantageous but not essential. Candidates from building automation, industrial controls, controls commissioning, manufacturing, robotics, critical facilities or controls-focused reliability engineering backgrounds are encouraged to apply.

Benefits and additional information

  • Initial 12-month contract.
  • Sydney-based role, the location may vary according to operational requirements.
  • Monday to Friday, generally 8.00am-4.00pm or 9.00am-5.00pm, with no regular weekend work or standard out-of-hours requirement.
  • No regular travel is expected. Any occasional travel requirement would be discussed in advance.
  • Exposure to complex, large-scale infrastructure and changing technical challenges across a regional environment.

Apply now

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Technology Program Coordinator

  • Australia
  • Adelaide
  • Contract
  • Negotiable
  • Technology Program Coordinator
  • 12 months initial max term engagement; with possible extension
  • Adelaide Based Position with Hybrid working arrangement

Support the delivery of major technology programs as a Technology Program Coordinator. Coordinate project activities, reporting, governance, RAID registers, procurement, vendor onboarding, resource planning and stakeholder engagement. Ideal for an experienced coordinator with a strong background supporting IT/technology project delivery.

Responsibilities:

  • Coordinating all aspects of the projects
  • Produce program reports for senior stakeholders
  • Managing logistical requirements for all workshops and activities for projects
  • Providing administrative support to Technology Program/Project Managers including minute taking, and managing calendar/s
  • Collaborating effectively within the team to glean insights for reporting purposes.
  • Supporting maintenance of compliance with project methodologies and governance
  • Managing Procurement activities according to the procurement processes
  • Coordinate vendor onboarding processes
  • Providing excellent administrative support and customer service
  • Coordinating project meetings and maintaining documentation
  • Fostering relationships with internal and external stakeholders
  • Contributing to providing support for continuous improvement of project delivery
  • Ability to / Willingness to learn how to manage Sprints using Azure DevOps
  • Oversee the maintenance and quality assurance of project RAID registers, ensuring risks, assumptions, issues and dependencies are accurately tracked and reported
  • Manage the development, maintenance and distribution of onboarding and learning materials to support effective integration of project resources into the program
  • Coordinate onboarding activities for new team members and vendors, ensuring compliance with program processes and standards
  • Assist the Technology Program/Project Managers with resource capacity planning, tracking resource allocations, forecast demand, and supporting the identification of resource constraints across the program.

Qualifications:

  • Industry experience in administrative support in an IT Projects Delivery domain
  • Proven experience in working with senior stakeholders or similar including procurement activities
  • Excellent teamwork and communication skills, verbal and written
  • Proven ability to work with a wide range of people across IT disciplines.
  • An understanding of project management methodologies, tools and governance
  • Able to work onsite 3+ days/week

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Apply now

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Recruitment Officer

  • Australia
  • Sydney
  • Contract
  • Up to AU$42.86 per hour

Talent International is currently recruiting Recruitment Officer to work for the NSW Government, based in Sydney Olympic Park. This is a 2-month contract role with the possibility of extension, paying $42.86/hr plus Super.

8 hours per day/ 38 hours per week

Position requested – 2
Hybrid role

What you’ll do

  • Coordinate end-to-end recruitment and high-volume recruitment administration.
  • Support hiring managers with merit-based selection and comparative assessments.
  • Manage candidate communications, pre-employment checks and recruitment records.
  • Handle sensitive enquiries and escalations with professionalism and discretion.
  • Maintain accurate information in recruitment and HR systems, and assist with reporting.
  • Apply NSW Health recruitment policies, procedures and legislative requirements.

What you’ll bring

  • At least 12 months’ experience in recruitment or high-volume recruitment administration.
  • The ability to manage several recruitment processes and meet tight deadlines.
  • An understanding of merit-based recruitment, probity and confidentiality.
  • Strong communication skills and the ability to work impartially with candidates, hiring managers and other stakeholders.
  • Sound judgement when handling sensitive matters in a busy environment.
  • Confidence using recruitment systems such as StaffLink or Taleo, or the ability to learn them quickly.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

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Project Manager - (Payroll Implementation)

  • Australia
  • Brisbane
  • Contract
  • AU$950 - AU$1050 per day + INC Super

Working for a key government-owned corporation, we are seeking an experienced Project Manager to lead the delivery of a payroll implementation and transformation program.

This is an initial 6-month contract based in Brisbane, working closely with Payroll, HR, Technology, business stakeholders and implementation partners to successfully deliver a new payroll solution.

The successful candidate will have strong experience managing payroll, HRIS or HCM implementations, with the ability to coordinate complex business and technology workstreams, manage vendors and stakeholders, and drive the program through implementation, testing, cutover and transition to BAU.

Experience with ADP, SAP SuccessFactors and/or Oracle HCM will be highly regarded.

Key Responsibilities

  • Lead the end-to-end delivery of the payroll implementation, ensuring key milestones, scope, budget and timelines are effectively managed.
  • Develop and maintain the project plan, schedule, governance framework, RAID register and delivery reporting.
  • Coordinate activities across Payroll, HR, Finance, Technology, vendors and implementation partners.
  • Manage multiple workstreams including solution implementation, integrations, data migration, testing, business readiness and cutover.
  • Establish clear project governance, reporting and decision-making processes.
  • Manage project risks, issues, dependencies and changes, ensuring appropriate escalation and resolution.
  • Work closely with Business Analysts, technical teams and business SMEs to ensure requirements are understood and delivered.
  • Oversee data migration, validation and reconciliation activities in partnership with payroll and technical teams.
  • Coordinate system, integration, payroll parallel testing and user acceptance testing activities.
  • Manage implementation partners and third-party vendors, ensuring deliverables are completed in line with agreed scope and timelines.
  • Develop and manage implementation, cutover and go-live plans.
  • Support business readiness, stakeholder communications, training and transition into BAU operations.
  • Provide clear and regular reporting to project sponsors, steering committees and senior stakeholders.

Skills & Experience

  • Demonstrated experience as a Project Manager delivering payroll, HRIS or HCM implementation programs.
  • Strong understanding of end-to-end payroll processes and the complexities associated with payroll system implementations.
  • Proven experience managing technology implementation projects involving business, technical and vendor teams.
  • Experience managing data migration, system integrations, testing, cutover and go-live activities.
  • Strong project planning, governance, risk and issue management capabilities.
  • Demonstrated experience managing external implementation partners and technology vendors.
  • Strong stakeholder management skills, including experience working with senior business and technology stakeholders.
  • Ability to manage competing priorities, dependencies and delivery timelines within complex environments.
  • Excellent communication, organisation and leadership skills.
  • Strong attention to detail and a delivery-focused approach.

Highly Regarded

  • Project delivery experience implementing ADP.
  • Experience with SAP SuccessFactors.
  • Experience with Oracle HCM / Oracle Cloud HCM.
  • Experience delivering large-scale payroll transformation or replacement programs.
  • Experience managing payroll data migration, parallel payroll testing and cutover.
  • Knowledge of Australian payroll requirements and complex payroll environments.
  • Experience delivering projects within government or government-owned corporations.

Contract Details

  • Contract term: Initial six months
  • Location: Brisbane
  • Rate: $1,050 per day including super
  • Engagement type: Contract
  • Start date: ASAP or by agreement

If you are an experienced Project Manager with a strong background delivering payroll implementations and transformation programs, apply now or contact david.reynolds@talentinternational.com for further information.

Apply now

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APS6 DevOps Engineer

  • Australia
  • Melbourne
  • Contract
  • Negotiable

Our client is a Federal Government agency seeking an experienced DevOps Engineer to support cloud platforms underpinning AI, data science and software engineering solutions. This is a hands-on AWS role with a strong focus on cloud infrastructure, Infrastructure as Code, CI/CD, containerisation and platform reliability.

  • 12 month contract + 12 month extension option
  • Richmond or Geelong location, hybrid working arrangements
  • Australian citizenship mandatory – must be able to obtain NV1 clearance

The role
Working within multidisciplinary engineering teams, you will design, automate, deploy and support AWS cloud infrastructure and engineering platforms across development, testing and production environments. You will help bridge the gap between development and operations, supporting teams to move applications and emerging AI/data solutions from proof of concept through to secure, scalable and production-ready services.

Key responsibilities

  • Design, build and maintain AWS cloud infrastructure across development and production environments.
  • Develop and maintain Infrastructure as Code, primarily using Terraform, AWS CDK and/or CloudFormation.
  • Build and enhance CI/CD pipelines covering build, testing, security scanning and automated deployment.
  • Deploy and support containerised applications using Docker, Kubernetes and Amazon EKS.
  • Support AWS networking, IAM, compute, storage, secrets management and security services.
  • Implement monitoring, logging, alerting and observability across cloud platforms and applications.
  • Troubleshoot complex application, deployment, infrastructure and environment issues.
  • Support platform security, resilience, scalability, performance and cost optimisation.
  • Work closely with software, AI/ML and data engineering teams to establish reusable deployment patterns and reliable platform capabilities.
  • Contribute to technical documentation, operational runbooks and engineering standards.

About you
You will be an experienced, hands-on DevOps or Cloud Engineer with strong commercial AWS experience and the ability to operate across both infrastructure and application delivery.
Ideally, you will bring:

  • Strong hands-on experience designing, deploying and supporting solutions in AWS.
  • Solid Terraform / Infrastructure as Code capability.
  • Strong experience designing and maintaining CI/CD pipelines.
  • Commercial experience with Docker and Kubernetes, ideally Amazon EKS.
  • Good understanding of AWS networking, IAM, security and secrets management.
  • Experience implementing monitoring, logging and observability solutions.
  • Strong troubleshooting skills across cloud infrastructure, deployments and applications.
  • Experience supporting AI, machine learning or data science platforms would be highly regarded.
  • Exposure to MLOps, LLMOps, Amazon Bedrock, generative AI or RAG solutions would be advantageous.

Please note that only candidates with Australian citizenship can be considered for this role, and successful candidates must eligible to obtain an NV1 security clearance.

Apply
Submit your resume ASAP. For more information please reach out to Jarrodd – Jarrodd.Edwards@Talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

EL1 Senior DevOps Engineer

  • Australia
  • Melbourne
  • Contract
  • Negotiable

Our client is a Federal Government agency seeking experienced Senior DevOps Engineers to lead the design, development, deployment and support of cloud and data infrastructure. These are hands-on technical roles requiring strong AWS and/or Azure capability, DevOps automation, Infrastructure as Code and containerisation experience.

  • 12 month contract + 12 month extension option
  • VIC location, hybrid 3 days in office
  • Australian citizenship mandatory – must be able to obtain NV1 clearance

The role
Working as part of a full-stack delivery team, you will take a senior role in designing, implementing and supporting scalable cloud infrastructure and DevOps capabilities. You will combine hands-on engineering with technical leadership, working closely with business and technical stakeholders to define requirements, establish priorities and deliver secure and reliable solutions.

Key responsibilities

  • Design, develop, deploy and support cloud and data infrastructure.
  • Design and manage scalable cloud solutions across AWS and/or Azure.
  • Build and enhance DevOps practices, tooling and continuous delivery pipelines.
  • Develop Infrastructure as Code using Terraform to automate infrastructure provisioning and management.
  • Work with GitLab, Artifactory, Jira and Git-based development workflows.
  • Deploy and manage containerised environments using Docker and Kubernetes.
  • Write and maintain code across languages including Python, JavaScript and Golang.
  • Work closely with business and technical stakeholders to define requirements, priorities and delivery outcomes.
  • Lead technical delivery within agile project teams and contribute to engineering best practices.
  • Ensure solutions are well documented and aligned with integration and delivery standards.

About you
You will be a senior, hands-on DevOps or Cloud Engineer who is comfortable taking ownership of complex technical work while also providing leadership and guidance across project teams.
Ideally, you will bring:

  • Extensive hands-on AWS and/or Azure infrastructure experience.
  • Strong experience building and implementing DevOps practices and CI/CD pipelines.
  • Strong Terraform and Infrastructure as Code capability.
  • Experience with GitLab, Artifactory, Jira and Git-based development.
  • Strong Docker and Kubernetes experience, including cluster deployment and orchestration.
  • Coding capability across Python, JavaScript and/or Golang.
  • Good understanding of agile development and modern software engineering practices.
  • Experience administering both AWS and Azure environments would be highly regarded.
  • Exposure to HashiCorp Vault for secrets management would be advantageous.
  • Exposure to AI-enabled CI/CD automation or AI agents performing controlled automation tasks would also be advantageous.

Please note that only candidates with Australian citizenship can be considered for these roles, and successful candidates must be eligible to obtain an NV1 security clearance.

Apply
Submit your resume ASAP. For more information please reach out to Jarrodd – Jarrodd.Edwards@Talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Analyst // Data & Performance

  • Australia
  • Parramatta
  • Contract
  • AU$70 - AU$75 per hour

Senior Analyst // Data & Performance

  • Contract until 29 January 2027, with possible extensions
  • $75 per hour + super
  • Parramatta | Hybrid working arrangement

Talent International is partnering with a major NSW Government organisation to recruit a Senior Analyst – Data & Performance.

This role will suit an experienced analyst with a strong background in data analysis, performance reporting and insights. You’ll work with complex datasets to identify trends, improve data quality and provide meaningful insights that support service delivery and organisational decision-making.

Key responsibilities

  • Extract, analyse and interpret data from internal and external datasets
  • Develop performance reporting and insights to support planning and decision-making
  • Undertake data mining, profiling and analysis to identify trends and emerging issues
  • Develop and improve performance measures, reporting tools and governance processes
  • Identify and address data quality, consistency and usability issues
  • Use data and insights to identify opportunities for process and service improvement
  • Provide analytical advice and evidence-based recommendations to management
  • Work closely with internal and external stakeholders across a complex environment

About you

To be successful in this role, you will have:

  • Strong experience in data analysis, performance reporting or insights
  • Demonstrated experience analysing complex datasets and translating findings into meaningful insights
  • Experience developing performance measures, KPIs and reporting frameworks
  • Strong data mining, profiling and data quality experience
  • Excellent analytical and problem-solving skills
  • Ability to translate analysis into practical recommendations
  • Strong stakeholder engagement and communication skills
  • Ability to work autonomously and manage competing priorities
  • Relevant tertiary qualifications and/or equivalent professional experience

Experience within government, human services, housing or another complex service delivery environment will be highly regarded.

If you are an experienced Data, Performance or Insights Analyst looking for your next contract opportunity, apply now for more information.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

System Analyst

  • Australia
  • Queensland
  • Contract
  • Negotiable
  • 12 Month Contract
  • $660 Per Day
  • Brisbane Based

Key Responsibilities

  • Provide first-line functional support for business-critical operational systems.
  • Triage, investigate and progress incidents, service requests and system issues.
  • Resolve assigned issues within established procedures and service levels.
  • Follow established runbooks, troubleshooting procedures and escalation pathways.
  • Capture accurate incident records, troubleshooting steps, evidence and resolutions.
  • Escalate complex issues to appropriate technical or application support teams.
  • Communicate effectively with business users throughout the incident lifecycle.
  • Assist with identifying recurring issues and opportunities for service improvement.
  • Maintain support documentation, procedures and knowledge articles.
  • Collaborate with operational, application and technology teams to maintain reliable system services.

About You

To be successful, you will ideally have:

  • Experience as a System Analyst, Application Support Analyst, Systems Support Analyst or similar.
  • Strong experience providing functional application or systems support.
  • Experience with incident management, service requests, troubleshooting and issue resolution.
  • Ability to follow established runbooks while using analytical thinking to investigate issues.
  • Exposure to ITSM processes and service management/ticketing platforms.
  • Strong documentation and record-keeping skills.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving capabilities.
  • Experience within airline, aviation, transport, logistics or another operationally critical environment will be highly regarded.

If this is something you’d like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Learning and Knowledge Management Officer

  • Australia
  • Queensland
  • Contract
  • Negotiable
  • Initial 3 Month Contract + Extensions
  • $840 PD
  • Brisbane Based

The Role

Working closely with project teams, subject matter experts and key stakeholders, you will help ensure end users are equipped with the learning, documentation and knowledge resources required to successfully adopt new and changing enterprise systems.

Key responsibilities include:

  • Design and develop learning content, eLearning, training manuals, user guides and supporting materials.
  • Develop learning and knowledge resources supporting SAP S/4HANA, payroll and workforce management solutions.
  • Coordinate course structures, training content, delivery methods and evaluation activities.
  • Create and maintain work instructions, end-user documentation and system support materials.
  • Update learning and user documentation following software releases and system changes.
  • Manage version control across training content, communication portals and knowledge libraries.
  • Conduct quality reviews and audits to ensure learning materials are accurate, consistent and fit for purpose.
  • Provide guidance and advice on instructional design and knowledge management approaches.
  • Work closely with stakeholders to understand learning requirements and support successful organisational and system change.

About You

We are looking for someone with demonstrated experience across learning design, instructional design, training development or knowledge management, ideally within a major SAP or enterprise technology transformation.

You will ideally bring:

  • Experience developing training and learning materials for SAP implementations or major enterprise system rollouts.
  • Strong knowledge of instructional design, learning development and knowledge management principles.
  • Experience developing eLearning and blended learning solutions.
  • Strong capability producing training manuals, work instructions, user guides and other end-user documentation.
  • Experience managing the creation, packaging and ongoing maintenance of knowledge resources.
  • Excellent written communication and documentation skills.
  • Strong stakeholder engagement, consultation and facilitation capabilities.
  • Experience working within complex technology transformation or system implementation projects.
  • Strong attention to detail and a focus on quality.
  • Ability to work collaboratively within fast-paced, multidisciplinary project teams.

If this is something you’d like to be considered for click APPLY NOW or contract David at david.reynolds@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.