• Application Support Analyst
• Adelaide, SA based
• 24-Month Max-Term Engagement
• Australian work rights required – No visa sponsorship available.

Are you an experienced Application Support professional who enjoys solving technical problems and delivering exceptional customer service?

We’re partnering with an established technology organisation seeking an Application Support Analyst to join their Adelaide-based team. This is an excellent opportunity to work on business-critical applications while collaborating with developers, technical teams and customers to resolve complex issues.

Required Skills:

• Strong SQL troubleshooting and query writing skills
• Experience troubleshooting APIs using tools such as Postman and Elastic
• Ability to read and understand C#/.NET code to assist with issue investigation
• Excellent customer service and stakeholder communication skills
• Previous experience in Application Support or a similar technical support role

If you’re passionate about solving technical issues, enjoy working closely with customers, and have a solid application support background, we’d love to hear from you.

Apply now or reach out for a confidential discussion. You can reach Shilpa Sharma at 08 8228 1501.

About the Role

We’re seeking a Technical Solutions & Commercial Lead to work across key government accounts, combining technical solution design, commercial strategy and senior-level relationship management.

You’ll work closely with clients to understand their technology needs, design practical and resilient solutions, and translate these into commercially viable proposals and opportunities across IT, cloud, telecommunications, mobility and security.

Key Responsibilities

• Lead solution design, scoping and technical ownership across government client accounts.
• Develop proposals, tenders, statements of work, quotes and business cases.
• Manage account growth, renewals, variations, pipeline, pricing and commercial outcomes.
• Build strong relationships with senior government stakeholders and identify opportunities for account growth.
• Coordinate internal engineering, sales and commercial teams to develop cohesive client solutions.
• Ensure solutions meet relevant security, compliance, resilience and public-safety requirements.
• Support account governance and provide ongoing technical and commercial guidance.

About You

You’ll be a technically credible, commercially minded and highly personable professional who can confidently engage with both technical teams and senior stakeholders.

You’ll ideally have experience designing and commercially structuring technology solutions for government clients, along with a strong understanding of IT, telecommunications, cloud, security or managed services.

Experience in mission-critical environments, MSPs, systems integrators or telecommunications will be highly regarded, as will government procurement and security frameworks.

Most importantly, you’ll bring strong communication skills, commercial instinct and the ability to build genuine, long-term client relationships.

Please call Zahrah on 0480 804 546 or send an InMail to discuss further

Customer Services Consultant – Application Support
Adelaide, SA | 12-Month Max-Term Engagement

We’re partnering with an established Australian technology organization to find a Customer Services Consultant who enjoys combining customer service with hands-on application support and problem solving.

You’ll support customers with day-to-day use of business-critical software, investigate and resolve incidents and complex support tickets, perform functional analysis, and work closely with internal technical and product teams. The role also offers exposure to implementations, testing, documentation and customer training.

What we’re looking for:

• Application / Product / Software Support experience
• Strong troubleshooting, incident & problem management skills
• SQL / SQL Server exposure
• Excellent customer & stakeholder communication
• Experience supporting software/web applications
• Testing, implementation or functional analysis exposure highly regarded
• Previous application support experience within health insurance, healthcare, clinical or medical systems would be highly regarded.

💡 Great opportunity for an Application Support Analyst, Product Support Engineer or Technical Support professional looking for a customer-focused role with plenty of technical variety.

Interested? Apply now or reach out for a confidential chat.

You can reach Shilpa Sharma at 08 8228 1501

Product Owner
Adelaide, SA
18-Month Fixed-Term Engagement
Australian Working Rights Required (No Visa Sponsorship Available)

We’re seeking an experienced Product Owner to lead product backlog management and drive the delivery of customer-focused digital solutions within an Agile environment.

In this role, you’ll collaborate with stakeholders across the business to define priorities, shape product roadmaps, manage backlogs, and translate business needs into actionable user stories. You’ll work closely with cross-functional teams to deliver high-quality outcomes while ensuring alignment with strategic objectives.

What you’ll bring:

• Experience as a Product Owner, Product Manager, or similar role
• Strong backlog management and prioritisation skills
• Agile delivery experience (Scrum/SAFe preferred)
• Exceptional stakeholder engagement and communication skills
• Ability to translate business and customer needs into product requirements
• Experience working with cross-functional delivery teams in a fast-paced environment

If you’re passionate about delivering customer value and driving product success, we’d love to hear from you.

For more details, reach out to our reception line: 08 8228 1560

One of our clients is seeking experienced Organisational Change Management Consultants for a Defence client with minimum NV1 Defence clearance

Location: Adelaide
Employment: Contract, Part Time (1-2 days a week spead over 9 months)
Security Clearance: Minimum active NV1 clearance is essential

Role#1 Senior OCM Lead
Responsible for overall OCM delivery, senior stakeholder engagement, readiness, adoption, change risks, governance and transition. We need someone senior enough to operate confidently in Defence, but still very hands on.

Role#2 Change, Communications and Adoption Consultant
Responsible for the execution layer, including communications, stakeholder engagement, workshops, readiness tracking, training and awareness, adoption support and maintenance of OCM artefacts.

Essential requirements

• Active NV1 security clearance
• Significant experience delivering organisational change within complex technology or digital transformation programs
• Demonstrated experience leading change through implementation and transition, rather than solely developing strategy
• Strong stakeholder management capability across senior executives, business stakeholders and technical delivery teams
• Experience conducting change impact and organisational readiness assessments
• Demonstrated ability to develop and execute stakeholder engagement strategies
• Strong workshop facilitation and consultation capability
• Experience managing change related risks, issues and dependencies
• Ability to work independently within complex governance environment

Highly desirable

• Previous Defence experience
• Commonwealth Government experience
• ICT infrastructure transformation experience
• Prosci, ADKAR or equivalent change management certification
• Experience supporting major technology deployments into operational environments

If interested APPLY NOW, or call Aparna on 08 8228 1560 for a quick chat.