System Analyst

Provide first-line functional support for business-critical operational systems.
Triage, investigate and progress incidents, service requests and system issues.
Resolve assigned issues within established procedures and service levels.
Follow established runbooks, troubleshooting procedures and escalation pathways.
Capture accurate incident records, troubleshooting steps, evidence and resolutions.
Escalate complex issues to appropriate technical or application support teams.
Communicate effectively with business users throughout the incident lifecycle.
Assist with identifying recurring issues and opportunities for service improvement.
Maintain support documentation, procedures and knowledge articles.
Collaborate with operational, application and technology teams to maintain reliable system services.

To be successful, you will ideally have:

Experience as a System Analyst, Application Support Analyst, Systems Support Analyst or similar.
Strong experience providing functional application or systems support.
Experience with incident management, service requests, troubleshooting and issue resolution.
Ability to follow established runbooks while using analytical thinking to investigate issues.
Exposure to ITSM processes and service management/ticketing platforms.
Strong documentation and record-keeping skills.
Excellent communication skills with both technical and non-technical stakeholders.
Strong analytical and problem-solving capabilities.
Experience within airline, aviation, transport, logistics or another operationally critical environment will be highly regarded.

If this is something you’d like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com