Service Desk Team Leader

  • Australia
  • Adelaide
  • Contract
  • Up to AU$50.00 per hour

ICT Service Desk Team Leader

We’re seeking an experienced ICT Service Desk Team Leader to join a healthcare environment in Adelaide CBD. The initial contract until end of June 2027, with possibility of extension, will pay at $50 hr + Super.

This role offers the opportunity to lead and develop a Service Desk team while driving performance, service quality and continuous improvement.

Key Responsibilities

  • Lead and support a team of ICT Service Desk Officers.
  • Manage performance against KPIs and service standards.
  • Support team development and capability uplift.
  • Drive service quality and continuous improvement.
  • Troubleshoot issues through investigation, research and consultation.
  • Develop procedures and documentation to improve service delivery.
  • Maintain a high standard of customer service and technical support.

About You

  • Proven experience leading an ICT Service Desk team.
  • Strong technical Service Desk experience.
  • Excellent customer service and communication skills.
  • Strong problem-solving and organisational abilities.
  • Ability to manage competing priorities and work effectively under pressure.
  • A proactive approach to team development and continuous improvement.

If this role sounds like the role for you, apply now.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.