Review & Case Management Officers - APS5 / APS6

Our client is a large values-focused Federal Government Agency seeking experienced Review and Case Management Officers across APS5 and APS6 levels to support internal decision reviews, complex case management and dispute resolution.

These roles will suit professionals with experience in government, administrative reviews, case management, legal, regulatory or human services environments who can interpret legislation, assess evidence and manage sensitive matters with professionalism and sound judgement.

ROLE DETAILS:

Location: Richmond, VIC
Positions: 1 x APS5 Internal Review Officer / 1 x APS6 External Review Case Manager
Contract: 12 months, with extension potential
Hours: Full-time, 7.5hrs/day – Hybrid
Eligibility: Australian Citizenship mandatory

Rates:

• APS5: $55.24 per hour + super
• APS6: $60.26 per hour + super

Applications close: Friday 20 November 2026

ABOUT THE ROLES:

Both positions involve managing complex review matters, interpreting legislation and policy, analysing information and working with stakeholders to support fair, consistent and evidence-based outcomes.

The roles differ in their level of responsibility and the type of review matters they manage.

APS5 – Internal Review Officer

Responsible for conducting internal reviews of decisions, including participant funding and eligibility matters. You’ll analyse evidence, apply legislation and operational guidelines, prepare recommendations and communicate review outcomes while managing competing caseload priorities.

APS6 – External Review Case Manager

A more senior case management role focused on matters proceeding to the Administrative Review Tribunal (ART). You’ll manage complex disputes, assess resolution options, coordinate stakeholders, participate in tribunal processes and support the resolution of reviewable decisions.

KEY RESPONSIBILITIES:

• Manage internal review requests or external review cases in line with legislation and policy.
• Gather, assess and interpret complex evidence to support decisions and recommendations.
• Manage sensitive casework, competing priorities and legislative deadlines.
• Liaise with participants, representatives, internal teams and external stakeholders.
• Prepare written advice, case documentation, recommendations and reports.
• Identify risks, resolve issues and support fair, participant-centred outcomes.
• Maintain accurate case records and contribute to quality and process improvements.
• For APS6, manage ART proceedings, resolution discussions, conciliation and tribunal-related activities.

SELECTION CRITERIA:

• Experience in case management, administrative review, dispute resolution, government or regulatory environments.
• Strong ability to interpret and apply legislation, policies and operational frameworks.
• Experience managing complex or sensitive caseloads and competing deadlines.
• Strong analytical skills, evidence assessment and sound decision-making.
• Excellent written and verbal communication and stakeholder engagement skills.
• Ability to work independently and manage sensitive matters professionally.
• Experience within disability, human services, government or legal environments highly regarded.

HIGHLY DESIRABLE:

• Knowledge of NDIS legislation, participant funding or eligibility decisions.
• Familiarity with administrative law and tribunal proceedings, particularly for APS6.
• Experience in allied health, insurance, underwriting or claims management.
• Experience preparing executive briefs and supporting complex dispute resolution.
• APS6 candidates with coaching or mentoring experience will be highly regarded.

APPLY:

Submit your resume, or for further information please contact

Reece Prideaux – Talent International
reece.prideaux@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career