Professional Services Portfolio Operations Lead

  • Australia
  • Melbourne
  • Permanent
  • Negotiable

Whats in it for you:

  • Located in the CBD, 2 minutes from public transport
  • Hybrid working model – 3 days office / 2 days WFH
  • 12 months fixed term contract

About the role:

We are looking for an experienced Portfolio Operations Lead to join a leading global technology organisation and oversee its South Pacific Professional Services portfolio. This is a hands-on contract role focused on portfolio governance, delivery performance and resolving issues across complex customer engagements before they require executive escalation.

Key responsibilities:

  • Lead weekly project health reviews across multiple professional and managed services engagements.
  • Identify at-risk projects and put clear recovery plans in place.
  • Take ownership of complex customer issues and project remediation activities.
  • Maintain visibility across delivery risks, actions, dependencies and financial exposure.
  • Work closely with onshore and offshore delivery leads on resource demand and workforce planning.
  • Partner with PMO, Sales and Customer Success teams to improve portfolio performance.
  • Prepare reporting for weekly operational reviews, monthly leadership meetings and quarterly business reviews.
  • Drive accountability across delivery teams and ensure actions are followed through.

About you:

  • 15+ years’ experience across IT, professional services or managed services.
  • Strong experience managing large and complex service delivery portfolios.
  • A proven background in recovering troubled projects and managing customer escalations.
  • Strong commercial and financial skills, including forecasting and financial governance.
  • Confident working with executive stakeholders and senior customer contacts.
  • Experience leading geographically dispersed onshore and offshore teams.
  • A background in infrastructure services or systems integration environments.
  • ITIL, PMP, PRINCE2 or similar qualifications would be highly regarded.

Whats in it for you:

  • Located in the CBD, 2 minutes from public transport
  • Hybrid working model – 3 days office / 2 days WFH
  • 12 months fixed term contract

Please apply for a confidential chat or email bini.james@talentinternational.com

Apply now

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