Platform Owner - Genesys Cloud

  • New Zealand
  • Wellington
  • Contract
  • Negotiable

Platform Owner – Genesys Cloud

18-month contract | Auckland based

We’re looking for a Platform Owner to provide day-to-day technical leadership and support for a National Contact Centre’s core technology platforms, with a particular focus on Genesys Cloud.

You’ll be the main technical point of contact, working with business users, internal technology teams and support vendors to resolve issues, maintain reliable services and deliver system improvements.

What you’ll be doing

  • Coordinating incidents, troubleshooting technical issues and working with support partners to restore services.

  • Supporting the stabilisation, optimisation and ongoing improvement of Genesys Cloud and associated systems.

  • Strengthening release, change and operational support processes.

  • Managing vendor service performance and following up on issues and risks.

  • Working with contact centre teams to understand their needs and recommend practical system improvements.

  • Supporting requirements gathering, user acceptance testing and operational documentation for system changes.

What you’ll bring

  • Experience technically supporting or administering Genesys Cloud in a live contact centre environment.

  • Strong troubleshooting, incident and problem management skills.

  • Experience coordinating technical vendors and internal support teams.

  • An understanding of IT service management, release and change processes.

  • The ability to explain technical issues clearly to business users.

  • Experience taking ownership of system performance and driving improvements.

Interested? Apply with your CV or get in touch with Amber at amber.shaw@talentinternational.com for a chat.

Please note: we can only consider candidates that are in New Zealand and hold valid working rights

Apply now

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