Participant Support Officer

• Participant Support Officer
• Initial contract up until December 2026 with possibility of extension
• Adelaide Based Position

The Participant Support Officer is responsible for setting priorities, managing workflow and producing work with the oversight and monitoring by leaders within their team. The position will undertake procedural, clerical, administrative and operational tasks including some basic research and analysis activities. Team members will support participants and the organisation by balancing safeguarding and sustainability objectives, implementing recent reform.

Duties and Responsibilities:

• Addressing straight forward complex enquiries where there may not be clear advice, guidance, or scripts.
• Managing workflow from an allocation of work and using specific team processes.
• Undertake working within a specific scope, sometimes needing to refer the matter to other areas of the organisation.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation ensuring Agency and Ministerial objectives are met.
• Making outbound calls to participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing and resolving participant matters, including actioning moderately complex planning pathway delegate tasks, work instructions, operational guidelines and Ministerial direction.

Skills:

• Strong communication and stakeholder engagement skills.
• Ability to manage competing priorities and meet deadlines.
• Applies policies, procedures, and legislation to resolve issues.
• Calm and effective in managing risk and de-escalating situations.
• Provides guidance and support to team members.
• Delivers administrative, operational, and analytical outcomes under general direction.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.