ITSM Specialist

  • Australia
  • Australian Capital Territory
  • Contract
  • Negotiable

ITSM & Systems Administration Specialist

  • Canberra, ACT – Onsite
  • ASAP start – until 30 June 2027
  • Active NV2 Essential

Position Overview
We are seeking an experienced ITSM & Systems Administration Specialist to support a major Federal Government ICT capability program. This role will focus on the evaluation, selection, implementation and transition of IT Service Management (ITSM) solutions, combining technical expertise, systems administration and service management practices to ensure successful implementation and operational readiness.

Key Duties

  • Analyse ITSM requirements across the full product suite and provide recommendations for implementation.
  • Gather and document business, technical and operational requirements for ITSM solutions.
  • Support vendor-managed service implementation and coordinate stakeholders across ICT, infrastructure and service desk teams.
  • Support incident, problem, change, service request and knowledge management processes.
  • Assist with data migration, process mapping, system configuration and CMDB activities.
  • Develop workflows, automation scripts and service catalogue offerings.
  • Support risk assessments, project governance, reporting and service transition activities.
  • Monitor service performance and contribute to continuous service improvement.

Skills and Experience Required

  • Demonstrated experience in IT Service Management (ITSM) implementation and systems administration.
  • Strong understanding of ITIL frameworks and ITSM best practices.
  • Experience across incident, problem, change and service request management.
  • Knowledge of Asset and Configuration Management, including CMDB.
  • Experience gathering technical and business requirements and supporting ITSM solution implementations.
  • Ability to develop and configure workflows, automation scripts and service catalogue offerings.
  • Experience supporting data migration, process mapping and operational readiness activities.
  • Strong stakeholder engagement, documentation and coordination skills.
  • Active NV2 security clearance is essential.

Application Process
If you would like to apply, please contact Emma on 0480 804 408 or email emma.gibbons@talentinternational.com
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