ITSM Project Manager & Business Analyst

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

We are hiring for Project Manager and Business Analyst with hands-on experience delivering ITSM platform implementation based in Adelaide

Type: Contract till mid year with high possibility of extensions

Location: Adelaide (on-site)

Working Rights: Candidates with full working rights (Australian Citizen, PR, visa holders)

Essential Skills and Experience

  • Experience as a Project Manager or Business Analyst on ITSM implementation projects.
  • Demonstrated experience delivering ITSM implementation projects.
  • Strong knowledge and practical application of ITIL principles and service management processes.
  • Proven experience managing technology implementation projects involving vendors, technical teams and business stakeholders.
  • Strong project planning, governance, risk management and delivery management skills.
  • Experience managing complex stakeholder environments and facilitating decision-making.
  • Excellent communication, negotiation and vendor management skills.
  • Ability to drive outcomes, manage competing priorities and deliver successful project results.

Highly Desirable

  • Experience implementing enterprise ITSM platforms such as HaloITSM, Alemba, ServiceNow, Jira Service Management or similar.
  • ITIL certification.
  • Government sector experience.
  • ICT service delivery and operational experience.
  • Understanding of CMDB, Service Catalogue, Knowledge Management and Facilities Management services.

If interested, APPLY NOW or call Aparna on 08 8228 1560 for a quick chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.