IT Support Specialist, Legal Technology

Permanent | Sydney CBD | Onsite

We are partnering with a leading Legal professional services organisation to recruit an experienced IT Support Specialist for their Sydney CBD office.

This is a hands-on support position working within a high-performing, professional environment, providing technical support across desktop, applications, hardware, meeting rooms and user administration.

Previous IT support experience within a law firm or legal environment is essential for this position.

The Role

You will provide responsive, high-quality technology support to users across the Sydney office, while collaborating with a broader global IT function.

Key responsibilities include:

* Provide Level 1 and Level 2 desktop and application support to end users
* Troubleshoot hardware, software, network and connectivity issues
* Support Microsoft 365, Windows, Active Directory and Exchange environments
* Provide support across legal-specific applications and document management systems
* Set up and configure laptops, desktops, mobile devices and other hardware
* Manage user accounts, permissions, onboarding and offboarding activities
* Support meeting room and audio-visual technology
* Diagnose technical issues and escalate where appropriate
* Maintain accurate documentation and contribute to ongoing improvements across the IT environment
* Deliver a high standard of customer service to users at all levels of the organisation

About You

To be successful, you will bring:

* Previous IT support experience within a law firm or legal environment, essential
* Experience providing technical support
* Strong knowledge of Microsoft 365 and Windows environments
* Experience with Active Directory and Exchange
* Exposure to legal technology and applications, such as document management, PDF, document comparison or email management platforms
* Strong troubleshooting skills across hardware and software
* Excellent communication and stakeholder management skills
* A polished, service-focused approach suited to supporting professionals in a fast-paced environment
* The ability to prioritise competing requests and confidently manage issues through to resolution

Why Consider This Opportunity?

This is a great opportunity for someone already working within legal IT who wants to join a sophisticated, well-established environment with exposure to a broader global technology team.

You’ll be joining a collaborative IT function where quality of service is highly valued, with the opportunity to deepen your experience across specialist legal technology and enterprise systems.

Location: Sydney CBD
Employment: Permanent, full-time
Working arrangement: Office-based

If you have hands-on IT support experience within a law firm or legal environment and are interested in hearing more, please apply or get in touch for a confidential discussion.