EL1 Assistant Director - Service Delivery

  • Australia
  • Parramatta
  • Contract
  • Up to AU$602.55 per day

Talent International is currently recruiting for an EL1 Assistant Director – Service Delivery to work for one of our Federal Government clients at Parramatta. The position is a 12 months contract with the possibility of extension. The role pays $602.55 per day + Super.

7.6 hours per day and 38 hours per week

This opportunity suits an experienced leader with strong stakeholder engagement, safeguarding and operational improvement capabilities. You will lead a small team, provide strategic advice and develop guidance to support effective service delivery.

Key responsibilities

  • Build and maintain relationships with key stakeholders to develop collaborative guidance supporting service delivery.
  • Provide strategic advice on participant pathways, specific participant cohorts and technical processes within SAP CRM and PACE business systems.
  • Drive improvements in access and planning processes, providing expert advice to internal and external stakeholders.
  • Identify and escalate critical issues through regular reporting to senior management.
  • Lead a small team responsible for developing operational guidelines, letters and knowledge articles.
  • Manage competing priorities, allocate resources and advise executives on team capacity, scope and progress against key deliverables.
  • Provide timely, considered advice to multidisciplinary teams, executives, the Board, the Minister and other Australian Government departments.

Responsibilities reflect current priorities and may change over time.

Essential criteria

  • Demonstrated ability to lead a high-performing team responsible for safeguarding advice coordination, risk assessment and operational support.
  • Experience managing workflow allocation, team capacity and performance to ensure timely and effective service delivery.
  • Ability to provide leadership and guidance on complex safeguarding matters and emerging participant risks.
  • Strong stakeholder management and influencing skills across operational and executive levels.
  • Demonstrated ability to drive continuous improvement and strengthen organisational safeguarding capability.

Desirable criteria

  • Knowledge of participant safeguarding principles, risk management frameworks and the disability services operating environment.
  • Experience using data and reporting to monitor performance, inform decisions and identify improvement opportunities.
  • Experience developing operational guidance, business processes, frameworks or governance arrangements.
  • Experience leading projects, business improvement initiatives or organisational change.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

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