Data Entry Support Officer

Talent International is currently recruiting for a Data Entry Support Officer to join our client’s team based in Ourimbah (Hybrid). This is a 5-month contract with a view to be extended. The role is paying $45 per hour + super.

Hours of Work: 8 hours per day/ 40 per week –

About the role

Supporting client’s Customer Network Solutions team, you will accurately enter, validate and process electricity connection applications using established systems and procedures.

This is a high-volume, process-driven role involving repetitive transactional work. It would suit a reliable, detail-focused professional who enjoys structured tasks and can maintain accuracy and productivity while working independently.

Key responsibilities

• Create, update and maintain accurate data relating to network installations.
• Manage daily workloads to meet quality, productivity and processing targets.
• Investigate and resolve data discrepancies and exceptions in line with established policies and procedures.
• Provide professional customer service, responding to enquiries and resolving complaints.
• Collaborate with internal and external stakeholders to support operational requirements and data accuracy.
• Follow established processes and escalate complex issues to the Team Leader when required.
• Contribute to the review and improvement of work processes, procedures and documentation.
• Undertake other duties appropriate to the role as directed.

About you

To be successful in this role, you will have:

• A Higher School Certificate or equivalent qualification.
• Experience delivering efficient services in a commercial environment.
• Strong attention to detail and the ability to maintain accuracy across repetitive, high-volume tasks.
• Demonstrated ability to meet quality and productivity targets.
• Strong organisational and time management skills, with the ability to work independently.
• Excellent verbal and written communication skills.
• Customer service experience, including negotiation skills to resolve complaints.
• Proficiency in Microsoft Office and web-based applications such as Nearmap and Google Maps.
• Experience contributing to continuous process improvement.

An understanding of electricity supply, distribution and billing, along with experience using relevant operational systems and processes, would be advantageous.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.