Customer Service & Administration Officer - Federal Government (APS3)

  • Australia
  • Contract
  • Up to AU$38.89 per hour + Super

Customer Service & Administration Officer – Federal Government (APS3)

Our client is a large values-focused Federal Government Agency seeking an APS3 Customer Service & Administration Officers to provide front-of-house, participant and administrative support within local service centres.

This is a public-facing roles suited to people with strong customer service, administration and communication skills who are comfortable managing enquiries, appointments, inboxes and accurate data entry.

*The official position title is Participant Support Officer (APS3).

ROLE DETAILS:

Locations: Devonport TAS

Contract: Initial term until 31 December 2027, with extension potential.

Hours: 8:30am – 4:30pm, Mon-Fri (On site)

Rate: $38.89 per hour + Super

Eligibility: Australian Citizenship mandatory

Applications close: Tuesday, 24 November

ABOUT THE ROLE:

You’ll support participants and stakeholders through a mix of reception, customer service and administrative duties.

The role includes responding to enquiries, coordinating appointments, managing shared inboxes and phone enquiries, completing data entry and ensuring participant matters are followed through accurately.

KEY RESPONSIBILITIES:

  • Provide front-of-house and reception support to participants.
  • Respond to customer enquiries and provide straightforward information or referrals.
  • Manage shared inboxes, telephone enquiries and appointments.
  • Complete participant-related administrative and planning tasks.
  • Undertake accurate data entry and ensure follow-up actions are completed.
  • Record complaints, feedback and other information in business systems.
  • Support smooth day-to-day office and service delivery operations.

SELECTION CRITERIA:

  • Customer service, administration or front-office experience.
  • Strong written and verbal communication skills.
  • Ability to manage competing tasks and meet deadlines.
  • High attention to detail and accurate data entry skills.
  • Strong problem-solving and teamwork capability.
  • Confidence dealing with members of the public and sensitive information.
  • Comfortable using Microsoft Office, CRM or similar business systems.
  • Disability, allied health or community services experience highly regarded.

APPLY:

Submit your resume, or for further information please contact

Reece Prideaux – Talent International

reece.prideaux@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

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