Contact Centre Representative

Location: Chipping Norton, NSW
Pay: $33 per hour + super
Contract: Initial 3-month contract, with a view to extension
Hours: 38 hours per week, with start times of 8am, 9am or 9:30am
Work arrangement: Office-based

About the Role

Join the Customer Care team of a leading manufacturing organisation, supporting customers and dealers with inbound enquiries.

As the first point of contact, you’ll provide product information, resolve or escalate concerns, process service requests and coordinate service jobs.

Key Responsibilities

Handle inbound customer calls, providing professional and friendly service.
Respond to customer and dealer enquiries by phone, email and other channels.
Record customer concerns and maintain accurate CRM records.
Provide product information and process technical support and service requests.
Allocate service jobs to service agents or refer them to the Service Delivery team.
Follow internal processes and procedures.

About You

At least 12 months’ experience in a contact centre environment.
Strong telephone communication skills and the ability to manage challenging conversations.
Excellent attention to detail, time management and teamwork skills.
Basic to intermediate computer skills, including Microsoft Excel and Outlook.
A typing speed of at least 35 words per minute.
SAP CRM experience is highly regarded.
Familiarity with product components, fault codes and terminology is an advantage.

Why Join Us?

Earn $33 per hour + super on an initial 3-month contract, with a view to extension.
Join a supportive team within a leading manufacturing organisation.
Work consistent, full-time hours, with several start times available.

Interested? Apply now!