Business Analyst

  • Australia
  • Brisbane
  • Contract
  • Negotiable
  • 18 Month Contract
  • $820 Per Day
  • Brisbane Based

Key Responsibilities

  • Analyse existing IT managed service contracts, service catalogues and operational responsibilities.

  • Facilitate workshops to define future-state service requirements and delivery models.

  • Develop business, functional and non-functional requirements to support the RFP process.

  • Define measurable service outcomes, SLAs, KPIs and supplier evaluation criteria.

  • Identify opportunities for automation, AI augmentation and service optimisation.

  • Assess service boundaries, internal capabilities and opportunities for outsourcing or insourcing.

  • Document current-state and future-state processes, dependencies and service requirements.

  • Support supplier evaluation, clarification activities and requirements traceability.

Key Skills & Experience

  • Proven Business Analyst experience across enterprise IT environments.

  • Strong background in IT Managed Services, IT outsourcing or ITSM transformation.

  • Experience developing requirements for RFPs, RFQs or technology sourcing initiatives.

  • Understanding of IT service delivery models, SLAs, KPIs and vendor management.

  • Experience with current-state analysis, gap assessments and future-state operating models.

  • Strong stakeholder engagement, workshop facilitation and documentation skills.

  • Knowledge of ITIL frameworks and IT service management practices.

  • Exposure to automation, AI-enabled services or IT operating model transformation is highly regarded.

If this is something you’d like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com

Apply now

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