AV Concierge / Onsite AV Support Specialist

  • Australia
  • Sydney
  • Permanent
  • Negotiable

AV Concierge / Onsite AV Support Specialist

Sydney CBD | Financial Services | Large Corporate Environment

About the Opportunity

We are partnering with a leading electrical and technology services provider to recruit an experienced AV Concierge / Onsite AV Support Specialist to support one of Australia’s major financial services organisations in the heart of Sydney CBD.

This is a fantastic opportunity for a technically capable, customer-focused AV professional who enjoys working in a premium corporate environment, taking ownership of onsite AV operations and delivering exceptional service to senior stakeholders.

Based onsite within a large commercial facility featuring over 85 meeting rooms, you will play a critical role in ensuring seamless meeting experiences, reliable audiovisual technology and responsive technical support across the business.

This is a highly autonomous, client-facing position suited to someone who is confident managing competing priorities, troubleshooting AV issues and building strong relationships with internal stakeholders.

Key Responsibilities

  • Provide dedicated onsite AV concierge and technical support across a large corporate environment with 85+ meeting rooms.

  • Deliver exceptional customer service to executives, employees and visitors, ensuring a seamless meeting and conferencing experience.

  • Support, operate and troubleshoot Cisco video conferencing systems and associated AV technologies.

  • Conduct proactive daily checks of meeting rooms, conferencing equipment, displays, microphones and control systems.

  • Assist with the setup, testing and operation of video conferences, presentations, executive meetings and corporate events.

  • Respond promptly to AV incidents, diagnosing and resolving technical issues with minimal disruption to business operations.

  • Take ownership of onsite AV support requests, prioritising workloads and managing issues independently.

  • Liaise with internal IT teams, external vendors and technical specialists to escalate and resolve complex issues.

  • Maintain meeting room readiness, equipment standards and a consistently professional presentation across all AV spaces.

  • Identify opportunities to improve AV reliability, user experience and onsite support processes.

Skills & Experience

To be successful in this role, you will bring:

  • Strong hands-on experience supporting Cisco video conferencing technologies, including Cisco Webex and conferencing endpoints.

  • Experience troubleshooting meeting room AV systems, displays, audio equipment, microphones and conferencing solutions.

  • Familiarity with Crestron, Microsoft Teams Rooms or other enterprise AV platforms will be highly regarded.

  • Demonstrated experience supporting senior executives and business stakeholders in a professional, customer-facing environment.

  • Excellent communication skills, with the confidence to engage with stakeholders at all levels.

  • Strong problem-solving capabilities and the ability to resolve technical issues independently.

  • A proactive, organised approach to managing multiple meeting rooms, support requests and competing priorities.

  • A genuine passion for customer service and delivering a high-quality user experience.

Experience within financial services, professional services or another large enterprise environment would be advantageous.

What’s on Offer?

  • Work onsite with a major financial services organisation in Sydney CBD.

  • Take ownership of AV support across a premium corporate facility with more than 85 meeting rooms.

  • Enjoy a highly autonomous role with the opportunity to make a genuine impact on day-to-day operations.

  • Work with enterprise-grade Cisco conferencing and AV technologies.

  • Build relationships with senior stakeholders in a professional, high-profile environment.

  • Join an established electrical and technology services provider with a strong commercial client portfolio.

  • Enjoy a varied position combining technical troubleshooting, proactive maintenance and premium customer service.

About You

You are more than just a technical AV specialist. You are a confident, approachable professional who understands the importance of delivering a seamless experience in a busy corporate environment.

You take pride in your work, enjoy being the go-to person for technical support and have the initiative to identify and resolve issues before they impact the business.

If you have proven onsite corporate AV experience, strong Cisco knowledge and enjoy a client-facing role with genuine autonomy, we’d love to hear from you.

Apply today to find out more about this opportunity.

Apply now

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