APS6 Case Management Officer

Talent International is currently recruiting for an APS6 Case Management Officer to work for one of our Federal Government clients at any of the office locations in NSW. The position is a 12-month contract with the possibility of extension. The role pays $60.26 per hour + Super.

7.6 hours per day and 38 hours per week

About the role

• Manage end-to-end case management activities, with appropriate manager input and oversight.
• Manage ART applications relating to reviewable decisions, including disability support plan and access decisions.
• Analyse complex matters, identify resolution options and obtain relevant information and advice.
• Apply alternative dispute resolution methods and advocacy skills in line with model litigant principles.
• Attend ART case conferences, conciliations and hearings.
• Prepare case management documents outlining resolution options and outcomes.
• Provide detailed technical, policy and operational advice to internal and external stakeholders.
• Assess and respond to urgent matters and risks affecting participants, the agency and scheme sustainability.
• Prepare participant plans that accurately reflect funded supports.

About you

To be successful, you will demonstrate:

• Experience interpreting and applying legislation, policy and operational frameworks.
• Experience managing complex or sensitive matters using sound judgement and effective stakeholder engagement.
• Strong case management skills, including managing competing priorities and meeting legislative and tribunal deadlines.
• Strong analytical, problem-solving and issues management skills.
• Highly developed written and verbal communication skills, including preparing executive briefs.
• The ability to work collaboratively and share knowledge, mentor colleagues or support capability development.
• Experience within disability, government, legal, administrative review, human services or a related sector.
• Knowledge of the NDIS will be highly regarded.

Desirable experience

• Familiarity with administrative law proceedings.
• Experience or qualifications in an allied health profession.
• Experience in insurance underwriting, actuarial work or claims management.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.