Application Support Analyst - SAP / Salesforce

  • Australia
  • Parramatta
  • Contract
  • Negotiable

Application Support Analyst – SAP / Salesforce

12-month contract + potential 12-month extension
Hybrid: 3 days onsite per week

We’re seeking an Application Support Analyst to support business applications across SAP or Salesforce within a federal government organisation.

You’ll investigate and resolve application incidents, collaborate with business users and technical teams, and assist with testing and software releases.

What you’ll do:

  • Investigate, triage and resolve Level 2 incidents and service requests using ITIL practices.

  • Determine whether issues relate to system functionality or operational business rules.

  • Work with internal teams and external vendors to resolve issues and manage escalations.

  • Replicate issues and support system testing, UAT and release activities.

  • Analyse data in Excel to identify trends and support reporting.

What you’ll bring:

  • Experience supporting SAP or Salesforce applications.

  • Experience using an ITSM tool and applying ITIL incident management processes.

  • Strong troubleshooting, communication and stakeholder management skills.

  • Excel analysis and reporting skills are highly regarded.

  • An understanding of accessibility and inclusive digital services is desirable.

Eligibility requirements:

  • Australian citizenship and active Baseline security clearance are required.

  • Ability to obtain Negative Vetting Level 1 (NV1) clearance.

Interested? Apply with your updated CV. Shortlisted candidates will need to provide a one-page pitch addressing the selection criteria.

Apply now

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