Application Support Analyst

  • Australia
  • Adelaide
  • Permanent
  • Negotiable
  • Support enterprise ERP systems
  • Hands-on application support & troubleshooting
  • Adelaide Based Position

We are seeking an Application Support Analyst experienced in supporting enterprise ERP systems. The role involves troubleshooting, incident management, application configuration, user support and continuous improvement. Experience with any major ERP platform, including SAP, Oracle, Dynamics 365, TechnologyOne or similar, is welcome.

Responsibilities:

  • Provide Level 1.5/2 support for enterprise ERP applications.
  • Investigate, troubleshoot and resolve application incidents and technical issues.
  • Manage support tickets, service requests and escalations.
  • Support application configuration, user access, security permissions and workflows.
  • Assist with system upgrades, testing, maintenance and integrations.
  • Liaise with internal stakeholders, technical teams and external vendors.
  • Follow ITIL processes, including incident, problem and change management.
  • Identify opportunities for system improvements and maintain support documentation.

Qualifications:

  • Minimum 5 years’ experience in Application Support or ERP Support.
  • Hands-on experience supporting any enterprise ERP platform.
  • Strong troubleshooting, incident management and root cause analysis skills.
  • Experience working within ITIL/ITSM environments and change control processes.
  • Knowledge of application configuration, user administration and access management.
  • Excellent communication, stakeholder engagement and problem-solving skills.
  • Experience supporting enterprise applications in a production environment.

Desirable:

  • Experience supporting Supply Chain, Manufacturing or Retail applications.
  • Exposure to SQL, system integrations or data troubleshooting.
  • Experience with cloud-based ERP platforms.
  • Involvement in ERP upgrades, implementations or system enhancements.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Apply now

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