Collections Strategy Manager / Campaign Manager

📍 Parramatta, NSW

🕐 Full Time | Onsite

Talent International is partnering with a professional services organisation based in Parramatta to recruit an experienced Collections Strategy Manager / Campaign Manager to drive performance across contingent debt and PDL portfolios.

This role sits within collections strategy and portfolio performance rather than traditional marketing. You will design and optimise customer contact and recovery strategies across multiple communication channels to improve engagement, repayment outcomes and portfolio performance.

This opportunity suits someone with experience in collections strategy, campaign management within a contact centre environment, credit operations or portfolio analytics who enjoys using data to drive measurable improvements.

The Role

As the Collections Strategy Manager / Campaign Manager, you will develop and optimise collections and communication strategies across multiple credit portfolios.

Working closely with operations, data and technology teams, you will analyse portfolio behaviour, refine contact strategies and drive improved recovery outcomes while ensuring all activities meet regulatory and compliance requirements.

Key Responsibilities

Collections & Contact Strategy

• Develop and implement collections and communication strategies across debt portfolios
• Optimise channel mix and sequencing across SMS, email, outbound and digital channels
• Design compliant messaging and customer communication journeys
• Identify performance gaps and implement strategy improvements

Data & Performance Insights

• Analyse portfolio and campaign performance using Power BI, Excel, SQL, Databricks and Genesys
• Identify trends and translate insights into actionable strategy changes
• Build reporting and dashboards to monitor performance and inform decision making

Stakeholder Collaboration

• Work closely with Operations, Portfolio Managers, Client Services, Data and Technology teams
• Lead campaign planning sessions and support delivery of contact strategies across channels

Risk & Compliance

• Ensure all strategies and communications meet regulatory and compliance requirements
• Maintain strong governance and responsible collections practices

About You

You will bring experience in collections strategy, customer contact strategy, credit operations or portfolio performance management within a regulated environment.

Key skills include:

• Experience in financial services, credit, collections, utilities or similar industries
• Strong analytical capability and ability to interpret data
• Experience with Power BI, Excel, SQL or similar reporting tools
• Background designing or managing customer communication or collections campaigns
• Strong stakeholder management and collaboration skills
• Understanding of Debt Collection Guidelines, privacy regulations and compliance frameworks (desirable)

Why Apply

• Strategic role with ownership of collections campaign performance
• Opportunity to work with a well-established professional services organisation
• Collaborative and high-performing team environment
• Strong focus on continuous improvement and capability development
• Competitive salary package and onsite benefits

If you are experienced in collections strategy, portfolio analytics or credit operations and are looking to drive meaningful improvements in portfolio performance, we encourage you to apply.

Talent International, a leading Australian recruitment firm, have been engaged by a globally recognised leader in the entertainment and music industry. We are seeking a Senior Financial Accountant – Operations to join their Sydney finance team.

Role Title: Senior Financial Accountant – Operations

Opportunity: Permanent

Location + WFH Flexibility: Woolloomooloo (City Fringe) – Monday to Thursday in office, Friday work from home (half day)

Salary: $110,000 – $130,000 + Super + 10% Bonus

Role Details:

* Own the relationship with the offshore Shared Services Centre, including service delivery oversight and quality improvement

* Review journals, reconciliations and outputs prepared by offshore and onshore finance teams

* Support month-end close and ensure accuracy and integrity of financial records

* Oversee revenue, inventory, intercompany and balance sheet reconciliations

* Support implementation of SOX controls and finance governance frameworks

* Identify opportunities for process simplification, automation and efficiency improvements

* Mentor and uplift junior accountants within the team

* Support internal and external audit processes

This role sits within a transforming finance function and will play an important part in strengthening standards, improving processes and supporting finance operations as the business prepares for future growth initiatives.

Candidate Profile:

* Ideally 5-6 years total experience

* Big 4 audit background preferred (minimum ~3-4 years)

* Industry experience as a Senior Accountant strongly preferred

* Strong technical accounting capability

* Experience working within corporate or large enterprise finance environments

* Strong stakeholder management and communication skills

* SAP experience preferred

What Success Looks Like:

* Acting as a key escalation point for technical and operational finance questions

* Uplifting standards and coaching junior team members

* Improving efficiency and quality of finance processes

* Building strong working relationships with the Shared Services Centre and global finance stakeholders

Culture & Environment

The finance team operates within a collaborative and supportive environment. The successful candidate will be someone who can raise standards while maintaining a positive and constructive team culture.

The business is currently undergoing several transformation initiatives, including improvements to finance processes, automation opportunities and broader operational enhancements.

Benefits

* Short Fridays – finish at 1pm every Friday

* Hybrid flexibility – Friday work from home

* 2 additional well-being days per year

* 5 gifted days leave over Christmas

* Up to 30% off award-winning restaurants and accommodation

* Lifestyle benefits including gym memberships and dry-cleaning services

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume.

For more information or a confidential discussion please contact Sienna Coate Thompson at Talent International

📧 sienna.coatethompson@talentinternational.com

• Head of Social
• Sydney CBD based with flexibility
• $190,000 + annual 10% bonus

Australia’s number one beauty brand is putting social at the centre of how it builds brands and drives growth. With multiple beauty brands under its umbrella and aggressive growth plans underway, the business is looking for a Head of Social to lead the function end-to-end.

You’ll sit at the centre of campaigns, launches, creators, retailers and culture – you’ll own how social shows up across every brand under your guidance, market and moment. If you thrive in fast-moving environments, love ambiguity, and want real influence, this is the role for you!

The Opportunity:

As Head of Social, you’ll own strategy, leadership and execution across a portfolio of leading beauty brands. You’ll lead small, sharp social teams, partner closely with brand, performance and retail marketing, and work with best-in-class agencies to bring bold, social-first ideas to life.

This is a hands-on leadership role: you’ll set the vision, but you’ll also be in the work – shaping content, guiding creators, and pushing campaigns live at speed.

What You’ll Be Responsible For:

• Own and lead social strategy across multiple beauty brands
• Running the social function day-to-day
• Translate brand ambition into social-first ideas, campaigns and always-on content
• Lead, mentor and develop social talent across brands
• Drive major launches, cultural moments and retail-led social activations
• Partner closely with Brand Managers, Performance Marketing and Retail Marketing
• Oversee and collaborate with external creative, social and PR agencies
• Support global expansion, working with global teams
• Be present – at shoots, events, retailer activations and campaign moments

Who This Is For:

You’re a senior social strategist who knows how to build brands up. You’re comfortable owning big decisions, juggling multiple brands, and moving without perfect information. You’re not precious – you care more about impact than polish, and you love the energy of fast growth.

You’ll Likely Bring:

• Proven senior experience in social strategy (brand or agency side)
• Strong agency background highly regarded
• Experience managing multiple brands or accounts simultaneously
• A deep understanding of content, creators, platforms and culture
• Confidence leading teams and influencing senior stakeholders
• Passion for beauty, consumer products and brand storytelling
• A bias for action – you move fast and figure it out

Culture & Ways of Working:

• Startup mentality, even at scale
• High trust, high accountability, very collaborative
• Deeply embedded, “we’re in this together” culture
• Opportunity for international and domestic travel (including New York)

If this role sounds like you, please APPLY NOW!

• Location: ACT
• Security Clearance: NV1 required
• Permanent – Full-time: 40 hours per week

  Position Overview
  An opportunity exists for an experienced ICT Security Advisor to support a major national capability program. Working within the Chief Engineer team, the role provides specialist cyber security advice to ensure ICT systems are designed, developed, and operated in accordance with Australian Government and Defence security frameworks. The successful candidate will collaborate with engineering teams, security specialists, and external stakeholders to strengthen security practices, manage risk, and ensure systems meet certification and accreditation requirements throughout their lifecycle.

  Key Duties

  • Ensure ICT systems are designed, developed, operated, and maintained in line with relevant Australian Government and Defence security frameworks and policies.
  • Implement and oversee appropriate security controls to protect the confidentiality, integrity, and availability of ICT systems and information.
  • Identify security threats and vulnerabilities within system designs and ensure they are managed in accordance with approved Security Risk Management Plans.
  • Support the development and maintenance of system Standard Operating Procedures and other required security artefacts.
  • Review Defence ICT security documentation and provide specialist advice to project and engineering teams.
  • Educate team members on their responsibilities relating to ICT security documentation and compliance requirements.
  • Advise engineering and technical leads on ICT security documentation, certification, and accreditation processes.
  • Liaise with relevant government and defence stakeholders to obtain guidance and support for ICT security implementation.

  Skills and Experience Required

  • Minimum 10 years’ experience in information technology roles specialising in information security.
  • Strong knowledge of Defence ICT security principles and frameworks.
  • Experience working with organisations within the Defence portfolio.
  • Recent experience authoring Defence ICT security documentation.
  • Experience with Certification, Risk Management, Vulnerability Assessment and Management (CRVM) and Information Assurance for ICT and Operational Technology systems.
  • Experience working within DevSecOps and Agile delivery environments is highly regarded.

  Desirable

  • Certified Defence Information Security Registered Assessor (DRAP).
  • In-depth understanding of Australian Government and Defence security frameworks including the Information Security Manual (ISM) and Defence Security Policy Framework (DSPF).
  • Familiarity with industry standards such as NIST, Common Criteria, and ISO 27000.

  For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

• 6 month ongoing contract to start ASAP
• Set up the Training framework and lead the training for a $300M+ transformation
• Competitive rate on offer

Our client is currently on the lookout for a Senior Training Manager to play a critical role within a multi-year SAP transformation program. The purpose of this role is to ensure all stakeholders are equipped with the knowledge and skills required to successfully adopt new systems and processes. You will lead the training team, oversee the development and delivery of training strategy, approach, plans, and reports, and ensure the effective execution of training activitie across the transformation program.

Key Responsibilities:

• Lead the end-to-end development of IT and ERP training strategies and plans
• Develop detailed training approaches and plans, including schedules, resource allocation, and delivery methods (e.g., in-person, online, blended).
• Oversee the creation and quality assurance of training materials, guides, and resources tailored to diverse stakeholder groups.
• Lead the delivery of training sessions, workshops, and e-learning modules, ensuring high engagement and knowledge transfer..
• Partner with ERP project teams to ensure change impacts are understood and training aligns with system design.
• Develop and maintain training roadmaps, session plans, and learning frameworks.

Requirements:

• Proven experience leading IT or ERP training initiatives (e.g., SAP, Oracle, Dynamics 365, NetSuite, or similar).
• Skilled in instructional design, adult learning principles, and blended training delivery.
• Confident presenter with strong communication, facilitation, and stakeholder engagement skills.
• Able to translate technical concepts into simple, user-friendly language.
• Highly organised, proactive, and comfortable working in a fast?paced project environment.
• Experience with change management (e.g., PROSCI/ADKAR) is highly desirable.

Benefits:

• Intial 6 month contract with the opportunity to extend by several years
• High visibility role within a program that will impact the next generation of Victorians
• Top of the market rate on offer
• Interview and start ASAP

If you would like to know more please contact Sean Mantri on 0420 425 141 /sean.mantri@talentinternational.com or hit Apply Now

AI and Digital Enablement Analyst
Location: Sydney
Job Type: Full-time
Salary: upto130,000 Package
Start Date: As soon as possible

Position Summary

This is a national AI/ Digital enablement role responsible for driving the adoption, capability uplift and use of AI and digital technologies to shape how 2,000 people work in the AI era. This is a national role responsible for turning AI strategy into real behaviour change across seven service lines. You will build the networks, programs and capability frameworks that make AI adoption stick at scale.

What you will own

1. Enterprise AI adoption at scale, leading the national rollout of M365 Copilot, Power Platform and AI tools through a high impact Champions Network and Communities of Practice.
2. Digital capability uplift, designing structured learning pathways, bootcamps and workshops that build genuine digital fluency across the firm.
3. Program leadership, translating strategic direction into clear enablement plans, measurable adoption outcomes and consistent national delivery.

What you will lead

1. A Technology Adoption Specialist, providing coaching, direction and quality oversight.
2. A national Champions Network embedded across divisions, reducing reliance on central IT and accelerating peer-led adoption.
3. Cross divisional engagement with senior leaders, shaping tailored adoption plans aligned to client delivery.

What you bring

1. 3+ years in technology adoption, change, digital enablement or learning in a corporate or professional services environment.
2. Previous experience managing Microsoft 365, Copilot and Power Platform.
3. Prior consulting background
4. Experience building communities of practice or champion networks at scale.
5. Confidence facilitating workshops with senior stakeholders and translating strategy into structured programs that deliver measurable results.
6. Strong commercial judgement, clear writing, and the ability to operate independently in a national role.
7. Experience working across multiple business units or divisions with competing priorities.
8. Ability to work independently and translate strategic direction into structured programs without close supervision.

You will not set AI strategy or governance. You will make it work in practice.

If you are energised by scaling behaviour change, building digital capability and leading from the front in AI adoption, this is your opportunity to define how a national firm works in the next decade.

Only applicants with full Australian work rights and previous experience with generative AI experience will be contacted.

How to Apply

Apply now for a chat & somebody from Talent will contact you!

Commercial Support Officer
Sydney, NSW
NV1 Clearance Required

A leading defence consultancy is seeking a Commercial Support Officer to support one of Defence’s systems program offices through the structured phase-out of an existing In-Service Support Contract and transition to a new contractual arrangement.

This role is critical in ensuring continuity of support, compliance with Defence procurement policy, and a seamless handover to the incoming contract. You’ll provide commercial expertise to manage phase-out activities, mitigate risk, and uphold Defence standards throughout the transition.

Location and travel
Based in Sydney, NV1 Clearance Required
After the first two weeks onsite in Sydney CBD, hybrid working arrangements may be considered

Key responsibilities

Contract phase-out activities
Review and confirm all obligations under existing ISSCs
Manage the phase-out plan in line with Defence procurement guidelines
Oversee contract closure activities including final invoices, deliverables, stocktakes, disposals, and performance reporting
Ensure compliance with Commonwealth Procurement Rules and the Defence Contracting Framework

Transition activities
Support the development of transitional arrangements into the new contract
Facilitate knowledge transfer between outgoing and incoming contractors
Draft and review transitional documentation, including novation agreements, schedules, stocktakes, and disposals
Identify and mitigate commercial risks during transition

Stakeholder engagement
Liaise with internal Defence stakeholders, contractors, and suppliers
Provide regular updates and reporting to senior leadership
Chair meetings and prepare and distribute minutes

Deliverables
Phase-Out Plan, Transition Plan, and supporting schedules
Closure checklist
Risk register for phase-out and transition
Transition support documentation, including handover notes and contractual amendments
Procurement documentation
Action registers

Please note, we can only consider candidates with NV1 clearance, clearance is mandatory.

As a Supply Chain Advisor – you will help implement and maintain effective security arrangements across the organisation’s supply chain. You will support compliance with the Defence Industry Security Program and other government security frameworks while contributing to the security roadmap. Working closely with procurement, ICT and security stakeholders you will provide specialist advice, training and assurance activities that protect people, information and assets.

Key Responsibilities

• Provide guidance and direction to internal stakeholders and suppliers on industry and supply chain security including incident management.
• Maintain security strategies, policies and practices that align with Commonwealth and organisational requirements.
• Build and manage relationships with Commonwealth representatives, industry partners and the wider supply chain.
• Maintain working knowledge of Commonwealth Procurement Rules including tender processes, contract compliance and non disclosure agreements.
• Deliver structured security training to internal and external parties covering DISP, PSPF and related policies.
• Develop understanding of the Security Classification Categorisation Guide to advise on information marking and handling of physical assets.
• Assess supplier suitability against security, cyber security and foreign ownership control and influence requirements then document findings.
• Conduct reviews of supply chain DISP compliance, prepare reports with recommendations and manage the supplier security database.
• Contribute to security risk assessments, threat identification and risk mitigation strategies across supply chain activities.
• Support broader security operations and continuous improvement initiatives as required.

Required Qualifications

• Professional qualification in a relevant field.
• Eligibility for AGSVA Negative Vetting Level 2 clearance.
• Eligibility to meet International Traffic in Arms Regulations requirements.
• Minimum 2 years experience in a defence or similar environment with focus on defence security policies and strong attention to detail.
• Experience and knowledge in compliance, assurance and governance frameworks.
• In depth knowledge of physical, personnel and information security policy requirements in a defence context.

Skills & Competencies

• Strong written and verbal communication skills with ability to explain complex issues.
• Ability to work collaboratively and build effective cross functional relationships.
• Ability to identify continuous improvement opportunities and support action plans.
• High level of integrity, resilience and motivation to achieve positive business and customer outcomes.
• Strategic, future focused mindset with disciplined approach to following processes

Apply Now

“Match the selection criteria? Click the “APPLY” button now! Alternatively, for a confidential conversation, contact Huma Irshad on 0418 594 901.

For a full list of vacancies please visit www.talentinternational.com

Nuclear Liaison Officer

Job Summary / Overview
Our client requires an Australian citizen to perform the role of a Nuclear Liaison Officer. This permanent position will be responsible for managing and protecting Naval Nuclear Propulsion Information and ensuring compliance with all related security requirements. The role provides specialist advice, training and assurance activities across nuclear security functions. Working with internal teams and Commonwealth agencies, the NLO maintains governance, identifies risks and ensures security practices meet all relevant standards.

Key Responsibilities

• Protect Naval Nuclear Propulsion Information when communicated, transferred, transmitted or disclosed
• Provide specialist security advice including compartment briefings and communication with Commonwealth stakeholders
• Conduct and manage Nuclear Security training, network user training and promote strong security culture
• Maintain governance documentation, update documents and participate in audits
• Identify and manage risks, threats and vulnerabilities to people, information and assets
• Support business continuity and security outreach activities
• Lead and direct team members and contribute to workforce planning and development
• Ensure adherence to policies, procedures and assurance requirements across all areas
• Facilitate briefings and maintain accurate records and documentation

Required Qualifications

• Professional qualification in a relevant field
• Eligibility for AGSVA Negative Vetting Level 2
• Eligibility to meet International Traffic in Arms Regulations

Skills & Competencies

• Minimum 5 years’ experience in a Defence or similar environment
• Strong understanding of security disciplines and Defence security policies
• Experience in compliance, assurance and governance frameworks
• Strong written and verbal communication skills
• Ability to work collaboratively and develop cross functional teams
• High attention to detail and focus on continuous improvement
• Strategic mindset and ability to support national security outcomes

Apply Now
If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button and attach your C.V (in word). For a list of all vacant positions, please see our website www.talentinternational.com

Alternatively, for a confidential conversation, contact Huma Irshad on 0418 594 901.

We are seeking an experienced Network Engineering Team Lead to provide technical leadership and operational oversight across a mission critical, secure enterprise network environment. This role will lead a team of network engineers responsible for the design, support, and optimisation of complex routing, switching, firewall, and SD-WAN infrastructure.

The successful candidate will combine strong hands-on technical capability with proven leadership experience to ensure network performance, security, and availability across multiple sites.

Key Responsibilities

• Lead and mentor a team of network engineers, providing technical escalation support
• Oversee enterprise routing, switching, WAN, SD-WAN, VPN, and firewall environments
• Ensure high availability, resilience, and adherence to federal security standards
• Lead network delivery across upgrades, migrations, and transformation initiatives
• Drive best practice, documentation, and change management processes
• Act as the primary network SME, engaging stakeholders, vendors, and carriers
• Monitor network performance and proactively address capacity and optimisation needs

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience- Mandatory

• Must be an Australian Citizen
• Excellent understanding of Enterprise Network Operations
• Confident managing large teams of Network and Network Security Engineers
• Good understanding of core Networking – Cisco certifications highly regarded
• Strong troubleshooting, analytical, and decision-making skills

Benefits

• Be a part of the largest network transformation program in Australia
• Oversee the built and support of one of the most complex, mission critical networks
• Top of the Market salary with guaranteed annual bonus
• Central CBD office location with hybrid working arrangement

If you would like to know more, please contact Milly Kerei-Keepa at milly.kerei-keepa@talentinternational.com or hit Apply Now

Join our client as an IT Portfolio Manager, a role designed for a project professional who eager to step into a pivotal position that drives transformation. You will play a crucial role in overseeing the lifecycle of strategic initiatives and project delivery.

Required Skills:

• A foundational understanding of enterprise portfolio management or experience in project management roles.
• Ability to contribute to complex projects or programs across various business units, with a focus on delivering valuable outcomes.
• Strong financial understanding and the ability to investigate business cases.
• Excellent communication skills is a must, with the ability to work effectively with C-suite.
• Familiarity with project and portfolio management methodologies (e.g., Agile, Lean, PRINCE2) and a willingness to learn more.
• Strong analytical capabilities, with the ability to distil complex information into actionable insights.

Nice to Have Skills:

• Exposure to change management principles and a desire to develop coaching skills.
• A background in the financial services sector is an advantage.
• Experience in mentoring or supporting cross-functional teams is a plus.

This is an environment that rewards ownership and innovation. You will need to be a great influencer and storyteller as they are on an exciting journey of change.

If this sounds like you, please apply to JP Browne for a confidential chat.

Join one of Australia’s leading national retailers as an AI/ML Platform Engineering Manager, where you will play a pivotal role in shaping and scaling the organisation’s next-generation machine learning capabilities. This is a permanent leadership opportunity overseeing a high-performing team of six engineers and driving end-to-end ownership of the AI/ML platform.

About the Role

In this role, you will lead the design, development, and delivery of critical AI/ML platform components supporting enterprise-wide machine learning initiatives. You will partner closely with data scientists, ML engineers, software developers, and platform teams to translate business needs into scalable and secure platform capabilities.

Key Responsibilities

• Lead the architecture and development of AI/ML platform components including model training environments, feature stores, model registries, deployment pipelines, and monitoring frameworks.
• Manage end-to-end delivery of platform enhancements, ensuring scalability, reliability, and high performance across all ML workloads.
• Collaborate cross-functionally with technical and non-technical stakeholders to gather requirements and enable seamless delivery of AI/ML solutions.
• Implement and champion best practices in MLOps, including model versioning, lifecycle management, CI/CD, observability, and platform security.
• Drive continuous improvement by integrating new tools, frameworks, and automation to streamline and accelerate ML workflows.
• Oversee platform reliability, incident response, operational support, and capacity planning to maintain enterprise-grade availability.
• Ensure all platform capabilities adhere to organisational data governance, security standards, and relevant regulatory requirements.
• Provide regular reporting, insights, and strategic recommendations to senior leadership on platform performance, risks, and future opportunities.

About You

You are a technical leader with a passion for building robust, scalable AI/ML platforms and empowering teams to deliver impactful machine learning outcomes. You thrive in a fast-paced, collaborative environment and bring deep experience in MLOps, automation, and cloud-native engineering.

What’s on Offer

• Permanent leadership role in a high-growth AI/ML environment
• Opportunity to shape a major retailer’s enterprise ML ecosystem
• Lead and develop a team of six talented engineers
• Competitive salary, benefits, and long-term career pathways

For more information contact Melissa Haddad at melissa.haddad@talentinternational.com