Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Senior Cloud Engineer / Cloud Solution Engineer
We are seeking experienced Senior Cloud Engineers to support the design, delivery and optimisation of secure, scalable cloud solutions across Azure and AWS environments.
This is a hands-on role suited to professionals with strong cloud engineering, automation, infrastructure-as-code and DevOps experience.

Key responsibilities:

• Design, build and maintain cloud infrastructure across Azure and/or AWS
• Develop and manage Infrastructure as Code using tools such as Bicep, ARM templates, Azure PowerShell or CloudFormation
• Support cloud automation, provisioning, configuration and optimisation
• Work with technical teams to deliver secure, scalable and reliable cloud solutions
• Contribute to CI/CD pipelines, DevOps practices and cloud documentation
• Support cloud security, compliance, networking and troubleshooting activities

Skills and experience:

• Senior experience in cloud engineering, cloud automation or cloud solution design
• Strong Azure and/or AWS experience
• Experience with IaC and DevOps tools such as Azure DevOps and Git
• Good understanding of cloud networking, security and monitoring
• Strong communication, documentation and stakeholder engagement skills

Role details:

• Location: Canberra, ACT
• Work arrangement: Onsite, 5 days per week
• Contract: 12 months with extension options
• Clearance: Must have NV1

Suitable for experienced cloud professionals looking to work in a secure enterprise environment on modern Azure and AWS cloud platforms.

Apply now or contact Luther Borgas at luther.borgas@outbacktalent.com

We are seeking an experienced Payroll Officer to join a large and established payroll function on an initial 6-month contract. This role sits within a collaborative team environment supporting a workforce of approximately 3,000 employees.

This is not an end-to-end payroll position. The focus of the role will be on transactional payroll processing and supporting payroll operations within a high-volume environment.

Key responsibilities include:

• Processing employee timesheets and uploading timesheet data into the payroll system
• Processing and calculating leave loading and payroll adjustments
• Loading and maintaining new starter information within the system
• Supporting payroll activities across a large workforce
• Working within a high-volume, fast-paced environment with manual and paper-based processes
• Ensuring payroll data accuracy and compliance with relevant procedures and Enterprise Agreements (EA)

You will bring:

• Previous experience in payroll administration or payroll processing roles
• Exposure to ADP payroll systems (highly desirable)
• Basic understanding of payroll legislation, awards and Enterprise Agreements (EA)
• Strong Excel skills, including working with large datasets and manual reconciliations
• Ability to work within high-volume payroll environments
• Strong attention to detail and ability to manage repetitive, process-driven work
• Comfortable working with manual and paper-based processes

Apply now to secure an interview or contact Anita Fonseka at anita.fonseka@talentinternational.com

An exciting opportunity is available for a senior Change Management Specialist to join a major enterprise transformation program delivering a statewide Integrated Workforce Management (IWFM) solution across a complex operational environment.

This program is focused on modernising roster-to-pay processes through the rollout of enterprise workforce management technologies, integrated rostering platforms and SAP-based workforce systems across multiple business units and stakeholder groups.

You will play a key role driving adoption, business readiness and organisational transformation as part of a large-scale implementation program leveraging technologies including:

• SAP myHR
• Workbrain / workforce management platforms
• Electronic rostering solutions
• SAP S/4HANA enterprise systems
• Enterprise payroll and workforce optimisation tools

Key Responsibilities

• Lead enterprise-wide change management activities across multiple concurrent implementations
• Deliver change impact assessments, stakeholder engagement strategies, communication plans and business readiness activities
• Partner with program leadership, SMEs and technical delivery teams to support successful solution adoption
• Develop and implement change artefacts, governance reporting, implementation schedules and transition strategies
• Support workforce transformation initiatives relating to rostering, payroll and workforce optimisation processes
• Facilitate workshops and stakeholder sessions to assess implementation impacts, dependencies and adoption risks
• Drive resistance management, change interventions and benefits realisation activities
• Mentor junior change resources and support uplift in change capability across the program

Skills & Experience

• Demonstrated experience delivering change within large-scale enterprise technology transformation programs
• Strong understanding of workforce management, rostering, HRIS or payroll implementations
• Experience working across SAP environments, enterprise applications or integrated workforce platforms highly regarded
• Proven capability managing complex stakeholder environments across business and technical teams
• Strong communication, facilitation and executive engagement skills
• Previous experience within healthcare, government or highly regulated environments advantageous

What’s on Offer

• High-profile enterprise transformation program
• 4-Month Contract + Likely Extensions
• $1,150 – $1,250 per day incl. super
• Complex, business-critical technology environment
• Collaborative delivery team with long-term program roadmap

Apply now to be part of a significant workforce technology transformation initiative or reach out to david.reynolds@talentinternational.com for a confidential discussion

Our client is an ASX listed technology company, delivering cutting-edge technology around the world. They have an exciting opportunity to take on a newly created role developing real-time 2D visualisation overlays and data-driven rendering over real-time video feeds.

The role
As the Senior UI Developer, you will join a product development team on a Greenfields project, and be responsible for leading front-end architecture and hands-on delivery of high-quality, accessible user experiences across web-based products and internal operational platforms. owns the design-to-production delivery of user interfaces, including real-time 2D visualisation overlays and data-driven rendering, and contributes to the definition and implementation of the front-end stack, component strategy and API contracts between front end and back end. The position supports greenfield development and legacy replacement initiatives, ensuring robust design-to-code consistency, performance, maintainability, and governance expectations.

Responsibilities

• Design and develop 2D graphics, overlays and interactive visualisation components using PixiJS and WebSockets, including real-time updates where required
• Lead front-end SME ownership, setting implementation standards and delivering production-ready UI
• Review, recommend and finalise the front-end technology stack including frameworks, TypeScript discipline, component strategy, build/tooling and delivery patterns
• Design and implement the front-end architecture to support scalable, maintainable feature delivery and a consistent UI across multiple application surfaces
• Define and develop API contracts between front end and back end in collaboration with back-end engineering, including interface definitions, authentication flows, and integration patterns
• Design and develop UI/UX look and feel, translating requirements into practical, buildable designs
• Produce wireframes, prototypes and high-fidelity designs as required, with complete interaction detail (states, errors and edge cases) sufficient for build and test
• Optimise performance for data-heavy rendering, ensuring the UI remains responsive and does not negatively impact core operational application performance
• Implement role-based authentication (RBAC) patterns, aligned to OAuth/SSO requirements
• Build reusable component patterns and ensure design-to-code parity across variants, states and behaviours
• Establish and govern a greenfield UI component library/design system (components, tokens, guidelines and documentation) to drive consistency and reduce rework
• Embed accessibility and inclusive design practices into both design and implementation, meeting required standards where applicable
• Improve quality through disciplined documentation, peer review, defect resolution and reduction of UI/UX and front-end technical debt
• Communicate technical and design rationale clearly to technical and non-technical stakeholders, including customer-facing forums where required

About you
To be successful in this role, you will need the following:

• Solid experience at a Senior or Lead level delivering production UI/UX for complex web applications, spanning interaction design, component-based front-end build, accessibility, and design systems
• Strong technical skills with React/TypeScript, including examples of shipped work and/or architectural decision-making
• Demonstrated experience delivering real-time and/or interactive visualisation UI using PixiJS (or comparable canvas/WebGL libraries) and WebSockets
• Experience implementing OAuth/SSO and RBAC-aware UI, including multi-surface applications with role-based feature visibility
• Ability to work off a PC (a Mac can’t be used on the client’s network)
• Tertiary qualifications in Interaction Design, UX, HCI, Computer Science/Software Engineering, or related discipline or equivalent commercial experience

Please note that if successful, you will be required to pass all required background checks, including police and employment checks.

Apply:
Please submit your confidential resume ASAP. For more information, please contact jarrodd.edwards@talentinternational.com. Short-listed candidates will be contacted, and the successful candidate will need to pass a national police check.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Business Analyst – Digital Optimisation Program

We are partnering with a large enterprise organisation seeking an experienced Business Analyst to support the delivery of key initiatives within a major Digital Optimisation Program.

This is a delivery-focused BA role suited to a professional who thrives in structured delivery environments where scope, direction, and solution approaches are clearly defined. You will play a critical role in eliciting, documenting, and validating business and functional requirements while supporting delivery teams throughout the implementation lifecycle.

Working closely with business stakeholders, project teams, developers, testers, and delivery leads, you will help ensure requirements are clear, aligned, and effectively translated into successful delivery outcomes.

Key Responsibilities

• Elicit, document, analyse, and validate business and functional requirements
• Translate business needs into clear and structured artefacts including:
  • Business requirements
  • User stories
  • Process maps
  • Acceptance criteria
• Produce detailed, high-quality BA documentation with minimal rework required
• Facilitate requirements workshops and stakeholder engagement sessions
• Map current-state and future-state business processes aligned to agreed delivery direction
• Support delivery teams through ongoing clarification of requirements, issue resolution, and stakeholder engagement
• Collaborate with developers, testers, architects, and project stakeholders across the full delivery lifecycle
• Support testing activities including requirements traceability, UAT preparation, and validation activities
• Ensure business requirements align with operational objectives, governance, and program outcomes
• Assist in identifying risks, dependencies, assumptions, and impacts relating to delivery activities

About You

You will bring proven experience as a Business Analyst supporting delivery within large-scale digital transformation or optimisation programs.

Required Experience

• Strong experience working within structured delivery environments with clearly defined scope and direction
• Demonstrated capability producing detailed, high-quality BA artefacts including requirements documentation, user stories, process maps, and acceptance criteria
• Experience facilitating workshops and engaging effectively with business and technical stakeholders
• Strong analytical and problem-solving capability
• Experience supporting delivery teams throughout requirements, testing, and implementation phases
• Ability to manage competing priorities while maintaining strong attention to detail in fast-paced environments
• Experience working within agile, hybrid, or enterprise delivery environments

Desirable Experience

• Experience within government, regulated industries, registry, property, or legal services environments
• Exposure to workflow automation, digital transformation, or process optimisation initiatives
• Familiarity with process mapping and modelling tools such as Visio, BPMN, or similar
• Experience supporting enterprise-scale transformation programs

Key Skills

• Requirements elicitation and documentation
• User story and acceptance criteria development
• Process mapping and business process analysis
• Stakeholder engagement and workshop facilitation

If you are a delivery-focused Business Analyst looking to contribute to a high-profile transformation program, we would love to hear from you.

About Talent

• Access our Digital Portal – Electronic paperwork / online timesheets & expenses
• Earn loyalty points redeemable for gifts / rewards / benefits
• FREE access to 25000+ online skills and development courses
• Networking and social events regularly hosted by our awesome Talent team

If you wish to join us and begin your Talent International experience click APPLY NOW

Gary Murray 0437769041

gary.murray@talentinternational.com

A leading insurance services provider is seeking a Lead Solution Architect with strong general insurance experience to join their team on an initial twelve month contract.

Working in a large, dynamic and distributed architecture practice, you will be joining an in-flight transformation program where you will be responsible for the end-to-end design and definition of technical solutions across a wide range of technologies and business processes. You will work closely with enterprise architecture and delivery teams to ensure solutions align with the organisation’s technology direction, while providing guidance and advice to business stakeholders and ensuring outcomes are fit for purpose and aligned to the broader roadmap.

You will play a key role in leading solution design activities, collaborating across teams, and providing technical leadership to both internal stakeholders and external vendors.

To be successful in this role you will need:

• Tertiary qualifications and/or relevant industry certifications (i.e. TOGAF)
• Demonstrated Solution Architecture experience gained within large, complex environments
• Strong experience in solution design and system development within complex architecture landscapes
• Proven general insurance experience is highly regarded
• Experience with Guidewire implementations and integration would be advantageous
• Proven experience working on core system transformation programs migrating from legacy to modern technology stacks
• Ability to develop high-level solution designs and contribute to business cases for new initiatives
• Strong stakeholder engagement skills with the ability to influence and guide decision-making
• Experience collaborating across multiple teams and providing technical leadership to vendors
• Excellent communication skills with the ability to consult and provide advice to internal stakeholders

This is a Sydney-based role where you will be required to be in the office at least two days per week.

An attractive daily rate is on offer for the right candidate – to be considered for this exciting opportunity, please apply online!

APS3 Transcription Officer

Talent International is partnering with an Australian Federal Government client to recruit multiple APS3 Transcription Officers, Supporting national court and tribunal hearings offering transcriptions from audio and video recordings in the comfort of your own home office.

• Location: Work From Home – Perth CBD Training.
• Rate: $40.00 – $45.00 p.h. + super
• Hours: Maximum of 37.5 hours per week – Casual Shifts will be minimum 4-hours.
• Requirements: Typing speed of 70wpm & must be Australian Citizen and ability to pass a police check.
• Duration: 3-Months + 12-Month Extension

About the Role

Reporting to the Transcript & Recording Coordinator, you will play a key role in producing accurate, high-quality transcripts from court proceedings. This role requires strong attention to detail, confidentiality, and the ability to meet strict deadlines in a professional environment.

Key Responsibilities

• Transcribe audio, video, and live recordings accurately and efficiently
• Review, proofread, and edit transcripts to meet quality standards
• Manage and store recordings and transcripts in line with policy requirements
• Meet publication deadlines and support team priorities
• Identify and escalate complex transcription issues
• Contribute to continuous improvement and quality assurance

About You

• Excellent written communication, spelling, and grammar
• Typing speed of 70+ WPM with high accuracy
• Strong attention to detail and comprehension skills
• Proficient in Microsoft Word and digital transcription tools
• Strong organisational and time management skills
• Ability to work independently and collaboratively

Desirable Experience

• Transcription, dictation, or data processing experience
• Exposure to legal, court, tribunal, or government environments
• Records management or document handling experience.

If you match the selection criteria, please click the “APPLY” button now!

Alternatively, send your enquiry and CV to Regan at regan.dalwood@talentinternational.com

We are seeking an experienced Change Support Officer to join a large-scale ICT transformation program delivering critical technology and operational improvements across a complex government environment.

This is an exciting opportunity to work alongside a high-performing change team supporting multiple enterprise IT projects focused on replacing legacy systems, improving operational processes, and delivering enhanced analytics and reporting capabilities.

You will work closely with Change Managers, Project Managers, Change Analysts and business stakeholders to help coordinate and support change activities across the program.

Key Responsibilities

• Support the Change Team in coordinating and tracking change activities across multiple projects
• Coordinate workshops, meetings, stakeholder engagement sessions and training activities
• Prepare agendas, meeting packs, minutes, action registers and follow-up activities
• Maintain change documentation, registers, schedules, readiness trackers and stakeholder records
• Assist with reporting, dashboards, governance packs and status updates
• Support change impact assessment activities and workshop coordination
• Assist with preparation and distribution of communications and training materials
• Track actions, risks, issues and dependencies arising from workshops and governance forum

Skills & Experience

To be successful in this role, you will demonstrate:

• Experience providing project, program, administration or change support within ICT or transformation environments
• Strong organisational and coordination skills with the ability to manage competing priorities
• Experience coordinating meetings, workshops and stakeholder engagement activities
• Strong attention to detail with experience maintaining registers, action logs, minutes and project artefacts
• Experience supporting reporting activities, dashboards and status reporting
• Strong stakeholder communication and engagement skills
• Advanced Microsoft Office skills including Word, Excel, PowerPoint, Teams, SharePoint and Visio

Highly Desirable

• Experience supporting organisational change or transformation programs
• Exposure to ICT transformation and/or cloud modernisation projects
• Experience with tools such as JIRA, Confluence, Draw.io, Miro, Microsoft Planner or similar collaboration platforms

What’s on Offer

• 6-month contract opportunity
• Brisbane CBD location
• Hybrid working model (50% in office per fortnight)
• Opportunity to work on a large-scale enterprise transformation program
• Collaborative and supportive project environment
• Competitive market rates

If you are a highly organised with experience supporting change or ICT delivery teams, Apply now or reach out to ray.stewart@talentinternational.com for a confidential discussion.

One of our clients is looking to hire Peoplesoft Functional Analyst and Developer with experience in Finance and Supply Chain Management (FSCM)

Key Skills & Experience

Demonstrated experience in providing functional support and development including process and data management, system configuration, and data analysis, development and integration, testing and validation for the following PeopleSoft platforms:

• 5+ years’ experience in the PeopleSoft Platform
• Experience with PeopleSoft PeopleTools version 8.60 or above
• PeopleSoft FSCM 9.2: Payables, Receivables, General Ledger, Asset Management, Purchasing, Grants & Contracts, Billing & Expenses
• Experience REST based APIs and PeopleSoft Integration Broker (Developers only)

If interested APPLY NOW, or call Aparna on 08 8228 1560 for more details.

ServiceNow Team Lead

About the Role

Our clients are seeking an experienced and driven ServiceNow Team Lead to provide strategic and operational leadership of their ServiceNow platform. This is a senior role accountable for platform performance, governance and service outcomes across ITSM, SAM and HRSD modules. You will lead a specialist team, partner with senior stakeholders and play a key advisory role in shaping platform direction, architecture and roadmap planning.

Key Responsibilities

• Lead and develop a high-performing specialist ServiceNow team, providing clear direction, performance management and capability development
• Drive a culture of accountability, collaboration and continuous improvement across the team
• Provide strategic and operational leadership of the ServiceNow platform, ensuring performance, stability, scalability and alignment with organisational priorities
• Oversee the delivery of platform enhancements, upgrades and defect resolution, ensuring outcomes are secure, sustainable and deliver improved service performance and user experience
• Establish and maintain robust governance and service management practices, ensuring compliance with ITIL and best practice frameworks
• Partner with business and ICT stakeholders to define, prioritise and deliver a forward-looking platform roadmap
• Provide evidence-based advice to senior stakeholders, translating complex business needs into scalable technical solutions
• Identify, assess and manage platform-related risks impacting service continuity, security, compliance and user experience

Key Relationships

• ICT leadership and technical teams
• ServiceNow team direct reports
• Business owners and senior stakeholders
• Project and change management teams
• End users and business units
• ServiceNow vendor and third-party service providers

About You

To be successful in this role you will have:

• Demonstrated experience leading the strategic and operational management of the ServiceNow platform, including ITSM, SAM and HRSD modules
• Proven ability to provide advice and influence decision-making at a senior level, translating complex business needs into enterprise-wide solutions
• Demonstrated experience establishing and maintaining governance frameworks, standards and controls in line with ITIL and best practice
• Strong leadership capability with experience building and developing high-performing teams
• Demonstrated expertise in ServiceNow platform design and capability, with the ability to guide technical delivery and ensure sustainable, maintainable solutions
• Highly developed analytical and problem-solving skills with the ability to assess complex issues and deliver evidence-based outcomes
• Excellent communication and stakeholder engagement skills, with the ability to consult, negotiate and influence across diverse stakeholders

Requirements

• Nationally Coordinated Criminal History Check (NCCHC) required
• Ability to work outside standard business hours when required
• Experience operating within confidential, commercially or politically sensitive environments

If you are interested, apply now or please call Ella at 0480 804 548 for further questions!