- Exciting opportunity for a Service Delivery Manager
- ACT Located
- 12 Month contract + extension opportunities
- Must hold an NV1 Security Clearance to apply
The Client
Our Client is the Australian government agency responsible for foreign signals intelligence, support to military operations, cyber warfare, and information security. Our Client is part of the Australian Intelligence Community.
The Role
Our client is seeking to engage a Service Delivery Manager to provide effective delivery and sustainment of various cyber projects.
Indicative duties include, but are not limited to:
- Collaboratively develop and document strategic improvements for the provision of IT services
- Develop and maintain artefacts for the implementation of IT strategy aligned service management policies and standards
- Establish and maintain effective relationships with internal and external service providers, clarifying responsibilities, and addressing issues
- Work with stakeholders to smoothly transition new services into operation ensuring business objectives are met
- Develop a reporting framework to measure service performance against service level agreements and service level objectives.
- Manage service providers and improvement activities required to meet KPIs and SLAs
- Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain/improve services provided
About You
Essential criteria
- Demonstrated SDM experience managing a team that supports IT applications end users and project delivery.
- Demonstrated ITIL experience in implementing and supporting ITIL processes as needed.
- Demonstrated experience in transitioning software into service as an SDM.
- Demonstrated experience in producing documentation to support transitioning software into service as an SDM.
- Demonstrated experience in Stakeholder management as an SDM.
- Demonstrated experience in working with project teams to transition software into service as an SDM.
Desirable criteria
- One of more the following are highly desirable: certifications and/or experience in Scrum, PRINCE 2, Agile.
- Experience with Commercial and contract management
You must hold an NV1 Security Clearance to appy for this role.
To Apply
To apply for this role click ‘Apply’ or call Jess Jurkovic on 02 6129 6305 to talk about this opportunity further.