• 12 months + 12 months
• Canberra location
• Must be an Australian Citizen with ability to obtain Baseline

Our Client

This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

About the Role

This is an exciting opportunity to join a high-performing team and contribute to the design and delivery of exceptional service experiences. As a Service Designer, you will play a pivotal role in shaping participant and staff experiences, ensuring that services are user-centred and aligned with organisational goals. This role offers the chance to make a meaningful impact by advocating for the voice of participants and stakeholders while driving innovative service design solutions.

Your duties will include:

• Conducting qualitative and quantitative research to gather user insights.
• Documenting current service states and identifying areas for improvement.
• Designing and testing future service experiences through design-thinking sessions.
• Advocating for participant and stakeholder needs in service design processes.
• Overseeing end-to-end service experiences to ensure consistency across touchpoints.
• Evaluating proposed solutions and improvements at both conceptual and tactical levels.

Skills and Experience we are looking for:

• Proficiency in conducting research with diverse and vulnerable populations.
• Strong verbal and written communication skills to articulate design concepts.
• Expertise in creating prototypes and mock-ups using Figma.
• Familiarity with design thinking methodologies and iterative improvement processes.
• Strong problem-solving skills to address complex service design challenges.
• Understanding of business processes and their impact on policy outcomes and public service delivery.

Application Process

If you would like to apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 02 6129 6302 or email jaela.smith@talentinternational.com.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Opportunity

Our Federal Client is seeking multiple talented Senior Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience. This is part of a 5-year reform program driven by changes in legislation impacting people, process and technology.

The team works to improve processes and standard operating procedures through re-engineering and continuous improvement approaches, utilising service design approaches like Co-Design, Double Diamond, HCD and Design Thinking.

Salary and Benefits

• Melbourne (Richmond) or Geelong location, other locations nationally will be considered
• $600 to $675 per day inc super (circa $155K pack p.a.)
• Long-term, rolling engagement
• Flexible work arrangements (1-3 days in office)

Key Responsibilities

• Collaboratively work on the execution of a road map of design-led initiatives that will enable the service outcomes of the program, including the research, analysis and identification of service challenges and opportunities, envisioning new service concepts and planning a program of work
• Envision and communicate service concepts that illustrate all components and touch points of a new or enhanced service, leveraging contemporary design methods such as Human-Centred Design
• Quantitative and qualitative User Research to develop current and future-state service enhancements
• Journey mapping, business process mapping, design briefs, acceptance criteria, personas
• Co-Design and facilitation with internal staff, external Participant and Community Groups, Partners and NFP’s and both federal and state government departments
• Blue-sky thinking and approach to re-engineering
• Mentoring and leading 1 or more mid level Service Designers
• Take the lead on service design projects within large program

Key Requirements

• Practical Service Design experience not just theoretical
• Understanding of Double Diamond, Co-Design, HCD
• Blue-sky thinking, unpack problems using quantitative and qualitative research
• Experience leading service design projects, mentoring and leading other Service Designers (1-5).
• Government, health, disability, health insurance, superannuation, social services, education or blend of consulting and client side
• Flexible and ability to work in ambiguity and change
• Advocate for Participants with Accessibility appreciation
• Preference for observed or lived experience with disability or values alignment – identify/experience with a social cause
• Experience in low-maturity Agile and continuous improvement mindset
• Good project governance
• Tools – JIRA, Sharepoint, Powerpoint and design and research tools like Qualtrics, Miro or Creately
• Visual Design skills, nice to have

Please note: proof of Australian Citizenship is mandatory to clear federal background checks.

Apply

Kylie.McManus@talentinternational.com // 0408 388 680

Opportunity
Our Federal Client is seeking a talented Senior Service Designer for 12-month initial contract with long term potential in Richmond or Geelong. You will join the Communications team and lead a project to improve digital communications for accessibility. This is part of a 5-year reform program driven by changes in legislation impacting people, process and technology – and drive to improve customer experience pathways.

You will have the opportunity to join the Service Design Community of Practice (CoP) which meets fortnightly to support Service Designers, share knowledge, and drive improvements.

The team is utilising service design approaches like Co-Design, Double Diamond, HCD and Design Thinking.

Salary and Benefits

• Melbourne (Richmond) or Geelong location, other locations nationally will be considered
• $600 to $675 per day inc super
• Long-term, rolling engagement
• Flexible work arrangements (2 days in office)

Key Responsibilities

• Lead a service design project to improve participant digital communications (email, text etc) with focus on accessibility
• Create the current state blueprint for digital communications
• Collaborate with multiple internal and external groups leading design thinking sessions to produce the future-state
• Quantitative and qualitative research and focus groups
• Collaboratively work on the execution of a road map of design-led initiatives that will enable the service outcomes of the program, including the research, analysis and identification of service challenges and opportunities, envisioning new service concepts and planning a program of work
• Envision and communicate service concepts that illustrate all components and touch points of a new or enhanced service, leveraging contemporary design methods such as Human-Centred Design
• Journey mapping, business process mapping, design briefs, acceptance criteria, personas
• Co-Design and facilitation with internal staff, external Participant and Community Groups, Partners and NFP’s and both federal and state government departments
• Blue-sky thinking and approach to defining future state

Key Requirements

• Extensive practical Service Design experience, not just theoretical in complex customer environments
• Understanding of Double Diamond, Co-Design, HCD and qualifications in design
• Blue-sky thinking, unpack problems using quantitative and qualitative research
• Experience leading service design projects
• Government, health, disability, health insurance, superannuation, social services, education or blend of consulting and client side
• Flexible and ability to work in ambiguity and change
• Advocate for Participants and Accessibility
• Preference for observed or lived experience with disability or values alignment – identify/experience with a social cause
• Good project governance
• Tools – JIRA, Sharepoint, Powerpoint and design and research tools like Qualtrics, Miro or Creately
• Please note: Australian Citizenship is mandatory for this federal government agency.

Apply
Kylie.McManus@talentinternational.com // 0408 388 680

We’re working with an organization in the Health Care industry that improves health outcomes for patients and lower cost of care for payers.

This client is looking for a candidate with extensive experience in designing iOS and Android platforms, as well as building and contributing to comprehensive design systems. It is focused more on User Research than Visual Design.

It is a contract position until the end of the year with an ASAP start date. It will suit candidates with a focus on Mobile Design but also with experience collaborating with stakeholders and customers for user feedback.

Responsibilities:

• Design and Prototyping
• Utilize Figma to create wireframes
• User Research
• Design Systems
• Mobile Designs

If you are interested, please Apply Now or reach out to Jason from Talent on jason.pho@talentinternational.com

Our Series A Fintech client is looking to hire a Product Designer to lead vision and design for their growing organization.

Their mission is to empower their customers to make better financial decisions, and are building a suite of products to ensure greater access to unbiased, expert financial advice. This role is a fully remote opportunity. This growing organization also received a $25M A Round, and recognize design as being a crucial discipline in ensuring their success moving forward!

Strong compensation and culture are on offer, and the successful candidate will work closely with both their Founder & VP Product.

Apply now for immediate consideration.

A 3 month contract Product Design opportunity for a startup healthtech client.

This is role with blend of UX, Strategy & mentoring responsibility, and the successful candidate will ideally bring experience of working within the healhtech sector.

The expectation is for this role to convert to full-time in due course.
Apply now for immediate consideration!