APS6 Service Designer // Federal Government // Newcastle + NSW // Hybrid WFH

Talent International is working in partnership with a federal government department in seeking a APS6 Service Designer to work for a federal government agency.

The APS6 Service Designer will work in the Service Design Division to design and deliver scheme improvements that deliver quality outcomes.

Role Responsibilities:

• Research and identify insights, creating a common understanding.
• Co-create and document current state service through design research, to identify current participant and staff experience, and business processes.
• Co-create and facilitate process design improvements.
• Advocating for the voice and experience of participants and stakeholders through work processes.
• Co-facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.

Skill / experience:

• Proven experience in a similar role.
• Excellent communication skills, adept at conveying information to the stakeholders.
• Knowledge of the disability or public sector would be advantageous.

Please note: **Candidates as this role is within the Federal Government, applications are required to hold Australian Citizenship / Currently hold or ability to obtain Baseline Security Clearance.

To be considered for this opportunity, please apply online now! or email your current resume to: Rochelle.Chaffey@talentinternational.com

Shortlisted applicants will be contacted for this role.

• 12 months plus 3 X12 months extension
• Job Location-Canberra
• Candidate Must be Australian Citizen

Our client

Our client is a statutory authority charged with the management of an impartial and independent electoral system in Australia. In addition to conducting federal elections, by elections and referendums, the agency is responsible for the management of electoral rolls, delivery of polling services, registration of political parties and education and public awareness initiatives.

The Role

This opportunity seeks a solution-focused User Experience (UX) Designer to design intuitive user interfaces and bring them to fruition. Working in close collaboration with technical and business areas, the successful candidate will support an Agile team to solve complex user and business problems.

The UX Designer will:

• Lead UX design activities
• Facilitate co-design workshops and interviews with system owners, business area and end-users
• Create user interface designs and interactive prototypes
• Develop wireframes and functional specifications
• Document user research findings and present concepts
• Promote a user-centric point of view
• Build on the agency’s existing design system

Skills and Experience

• Significant proven experience in UX/UI design
• Proven experience running user/usability testing
• Strong conceptual and information design skills
• Strong experience with Figma, Miro and Adobe CC
• Understanding of the digital landscape, technologies, trends and tools
• High level communication skills and ability to work as part of a delivery team

Applications

To apply for this opportunity, please click ‘APPLY.’ For further information, please contact Deepika Ahluwalia at Deepika.Ahluwalia@talentinternational.com.

Our Client

Our client is a large Federal Government department that develops and provides policy advice which aims to strengthen the prosperity of Australia and protect our interests at an international level. Working with government agencies in Australia and around the world, the department is the lead agency in ensuring the global stability and economic growth of Australia.

The Role

This opportunity seeks an experienced User Experience Designer to work collaboratively with the design team to understand current use of systems and navigate the best path forward to uplift. The successful candidate will be responsible for end-to-end UX design, with oversight across design functionality from research to delivery.

It is a requirement of this position that the successful candidate must be an Australian Citizen and hold a current NV1 security clearance.

It is expected that the successful candidate will be available to perform the services on a full-time basis, with services to be provided on-site at the client’s Canberra location.

Key duties will include:

• Lead the user-centred design process to define solutions based on customer needs, pain points and behaviours
• Define user experience and interactions
• Collaborate with stakeholders to identify and evaluate business needs and issues and translate into requirements
• Create wireframes and interactive prototypes for testing
• Design and conduct qualitative user research, interviews and usability testing

Skills and Experience

• Demonstrated experience in a UI or UX Design role
• Knowledge and experience in Human Centred Design / Design Thinking methodologies
• Experience in design systems, accessibility standards and responsive design
• Proficiency in design tools such as Figma, Sketch, InVision, Photoshop or similar

Applications

To apply for this opportunity, please click ‘APPLY.’ For further information, please contact Sanat Anmadwar on Sanat.Anmadwar@talentinternational.com

We’re working with an organization in the Health Care industry that improves health outcomes for patients and lower cost of care for payers.

This client is looking for a candidate with extensive experience in designing iOS and Android platforms, as well as building and contributing to comprehensive design systems. It is focused more on User Research than Visual Design.

It is a contract position until the end of the year with an ASAP start date. It will suit candidates with a focus on Mobile Design but also with experience collaborating with stakeholders and customers for user feedback.

Responsibilities:

• Design and Prototyping
• Utilize Figma to create wireframes
• User Research
• Design Systems
• Mobile Designs

If you are interested, please Apply Now or reach out to Jason from Talent on jason.pho@talentinternational.com

Service Designer

12 months contract with strong possible extension thereafter.

Surry Hills (Hybrid)

$602.55 p/day+ Super

Talent International is working in partnership with a large government organisation to assist in sourcing an experienced ‘Service Designer’.

Key Criteria

• Leading, researching and identifying insights contributing towards Agency understanding of information.
• Conducting qualitative and quantitative research.
• Overseeing, creating and documenting current state service through design and research, identifying current participant and staff experience and business processes.
• Leading and managing process design improvement including evaluating proposed solutions and design at both a conceptual and tactical level.
• Advocating for the voice and experience of participants and stakeholders through work processes.
• Leading and facilitating design-thinking sessions with service users, designing and testing future experiences.
• Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
• Overseeing end-to-end service experiences, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.

If you would be interested in this role please submit your CV in Word format only by clicking the “APPLY NOW” button below or priya.gabriel@talentinternational.com

Opportunity

Our Federal Client is seeking multiple talented Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience.

The team works to improve processes through service design, re-engineering and continuous improvement approaches, utilising service design approaches in the design and delivery of change.

Contract to be based in either Melbourne, Sydney or Brisbane with flexible working from home arrangements (3 days in office preferred on a case by case basis). Other locations nationally will be considered.

Key Responsibilities

• Lead design thinking sessions with service users
• Quantitative and qualitative User Research to develop current and future-state service enhancements
• Identify current Participant and Staff experiences and business processes
• Lead process design improvements
• Advocate voice of customer (Participant and Staff)
• Envision and communicate service concepts that illustrate all components and touch points of a new or enhanced service, leveraging contemporary design methods such as Human-Centred Design
• Journey mapping, business process mapping, design briefs, acceptance criteria, personas

Key Requirements

• Human-Centred Design, User Research, User Experience background.
• Personas and journey mapping
• Co-design and facilitation, design thinking
• Highly developed ability to synthesise complex information and make decisions
• Strong collaboration and ability to work in cross-functional Agile teams.
• State or Federal Government experience highly regarded, or complex large corporate
• Passion for the community and giving back – any experience within health, aged care, NGO, or disability services highly regarded
• Agile ways of working

Salary and Benefits

• Melbourne (Richmond)
• $600 to $671 per day inc super
• Long-term, rolling engagement
• Flexible work arrangements
• Complex, multi-channel environment with agile delivery structure

Please note: Australian Citizenship is mandatory for this federal government agency.

Kylie.McManus@talentinternational.com // 0408 388 680

Our Series A Fintech client is looking to hire a Product Designer to lead vision and design for their growing organization.

Their mission is to empower their customers to make better financial decisions, and are building a suite of products to ensure greater access to unbiased, expert financial advice. This role is a fully remote opportunity. This growing organization also received a $25M A Round, and recognize design as being a crucial discipline in ensuring their success moving forward!

Strong compensation and culture are on offer, and the successful candidate will work closely with both their Founder & VP Product.

Apply now for immediate consideration.

A 3 month contract Product Design opportunity for a startup healthtech client.

This is role with blend of UX, Strategy & mentoring responsibility, and the successful candidate will ideally bring experience of working within the healhtech sector.

The expectation is for this role to convert to full-time in due course.
Apply now for immediate consideration!