Overview and Context

This opportunity sits within the Customer Experience Office of a major Australian bank, where the Strategic Design and Customer Journeys team operates as an enterprise-wide function. Reporting into the Chief Experience Office and closely aligned to the NPS function, the team leads upfront discovery and definition work on priority initiatives, using deep customer and stakeholder research to shape clear, evidence-based recommendations that influence executive decisions and drive measurable experience outcomes.

The Role and What You Will Be Doing

This is a senior strategic and service designer contract role focused on Consumer priorities, working alongside a Principal Designer within a high performing enterprise practice.

You will contribute across two major streams of work: a priority end to end journey program focused on improving service experiences and lifting NPS across digital and physical channels, and segment and value proposition research that will shape the next two to three years of initiative planning.

Using a double diamond approach, your focus will be on discovery, exploration and validation before initiatives transition into delivery teams.

Key responsibilities include:

• Leading and facilitating customer research sessions with confidence and rigour
• Interviewing internal stakeholders across operations, frontline, risk, legal, product and technology
• Connecting experience insights to NPS, operational metrics and commercial outcomes, synthesising qualitative and quantitative insights into clear themes and opportunity areas
• Developing concise, high impact presentation packs and artefacts for senior stakeholders and presenting findings in executive forums and influencing strategic direction
• Working closely with Principal Designers and senior sponsors across the enterprise

The Ideal Candidate

This is not a step-up role. They are seeking an experienced Senior who can operate confidently at enterprise level.

• Five or more years experience in human centred design, service design or strategic design is a MUST, especially within an enterprise setting
• Strong end to end customer research capability including designing, facilitating, recording and synthesising
• Experience interviewing complex stakeholder groups within large organisations
• Ability to link qualitative insight to measurable outcomes such as NPS, efficiency, cost or revenue
• Data informed mindset and ability to articulate both customer and business value
• Comfortable engaging with senior stakeholders including General Manager level sponsors

Who This Role Would Be Great For

• A senior service designer from consulting who wants to influence enterprise level decisions (all the way up to CEO)
• A strategic designer who prefers upstream problem definition over delivery execution
• Someone who thrives in ambiguity and enjoys shaping the right problems to solve
• A designer who wants to connect customer experience to measurable commercial impact

Lead Salesforce User Experience (UX) – EL1 Equivalent

Location: Surry Hills, Sydney (Hybrid)
Contract: 3 months + 3-month extension
Hours: 37.5 hours per week
Citizenship: Australian citizens only

About the Role

We are seeking an experienced Lead Salesforce UX professional to join a Federal Government agency. This role operates under broad direction and is accountable for delivering complex, user-centred design outcomes on Salesforce-supported platforms. You will provide leadership, advice, and design oversight to ensure digital products are intuitive, inclusive, accessible, and aligned with the agency’s strategic intent.

Key Responsibilities

• Lead user-centred design activities including research, co-design, prototyping, and usability testing.

• Translate user requirements into clear design artefacts, workflows, user stories, and prototypes for multidisciplinary teams.

• Provide expert advice on UX patterns, interaction design, and interface workflows within Salesforce-supported environments, ensuring accessibility and inclusivity.

• Facilitate co-design workshops and usability testing with participants, providers, and staff.

• Guide teams in selecting and applying UX patterns within CRM and Salesforce constraints.

• Support uplift of UX capability through coaching and promoting best practice in user-centred design.

• Maintain accurate documentation of design decisions and processes for governance, reuse, and continuous improvement.

• Represent user needs in forums influencing delivery risks, solution direction, or strategic decision-making.

Essential Criteria

• Demonstrated experience leading UX design activities in complex digital environments.

• Strong ability to translate user requirements into design artefacts, ensuring alignment with accessibility and inclusive design standards.

• Proven capability to influence senior stakeholders and support design-related decision-making.

• Experience designing for Salesforce-supported environments, including Experience Cloud (Communities).

• Experience working in agile or iterative delivery environments, and contributing to uplift in UX practice.

Desirable Criteria

• Experience with Salesforce Experience Cloud (Communities) or legacy Insurance/Vlocity components.

• Familiarity with design systems and component-based UI governance in enterprise contexts.

• Understanding of CRM-supported UX patterns and platform-specific usability considerations.

• Commitment to accessibility-first design and continuous improvement of inclusive design practices.

How to Apply

Interested candidates should submit their resume to priya.gabriel@talentinternational.com.
Only Australian citizens will be considered.

Our client is an iconic Australian organisation currently seeking a Senior Design Researcher to deliver integral research on a long term transformation project.

Your new role will see you joining the businesses Design and Research team to drive and manage research activities for internal partners in product, platform and enterprise. Ideally you will bring a wealth of experience driving research planning, roadmaps, and methodology in enterprise/ complex environments. Engaging with a range of internal stakeholders you will play a key role in utilising the appropriate research methodology to source data to inform decisions and reduce potential risks. This will be complete using moderated and unmoderated testing remote testing, a range of fidelity prototype testing, concept testing, contextual inquiry, survey design, competitive and comparative analysis, and other research methods across variety of devices.

Skills and Experience:

• Strong experience as a Design Researcher within complex environments
• Experience working with design research tools such as AirTable, Optimal Workshop, Askable, Miro and/or Figma
• Good knowledge of accessibility
• Comfortable working with ambiguity and adapting to change
• Strong stakeholder engagement skills; comfortable engaging cross functional teams

Our client is offering an initial 6 month contract with the view to extension. Offices are based in Melbourne’s inner suburbs with a requirement to be onsite 3 days per week.

For more information feel free to contact Ben Austin at ben.austin@talentinternational.com

Please note: This role will require both a CV and folio to be considered for submission

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

• Initial contract 6 month contract
• Government Agency
• CBD Location with hybrid working from home

Seeking a UX Designer to be responsible for supporting the design and delivery of high-quality, user-centred digital solutions, with a strong focus on mobile-first design within the Microsoft Dynamics environment. The role works closely with business and technical stakeholders to translate user and organisational needs into effective digital outcomes.

Key responsibilities

• Design and support the delivery of mobile-first digital solutions within the Dynamics environment
• Develop rapid prototypes and design artefacts using Figma or similar tools to support discovery and decision-making
• Plan and facilitate stakeholder workshops, co-design sessions and consultations
• Work collaboratively with internal teams and external vendors to ensure solutions meet user, business and technical requirements
• Communicate clearly and effectively, ensuring stakeholder needs are understood and appropriately addressed

Key capabilities and experience

• Demonstrated experience in mobile-first design, preferably within a Microsoft Dynamics environment
• Experience working within a government or large, complex organisation
• Proven ability to produce fast, iterative prototypes using Figma or equivalent tools
• Strong stakeholder engagement skills, including experience running workshops and consultations
• Highly developed listening, communication and interpersonal skills
• Ability to work collaboratively in complex, multi-stakeholder environments

What’s in it for you:

• Initial contract 6 month contract
• Government Agency
• CBD Location with hybrid working from home

Please apply today to secure an interview or for more information contact Xavier Cusack at xavier.cusack@talentinternational.com

User Experience (UX) Designer | Enterprise Systems Uplift & Digital Transformation

• Location: ACT (Onsite)
• Clearance: TSPV / TSPA / PV Security Clearance (Mandatory)
• Contract Length: 12 months + 2 × (12-months extensions – Based on the discretion of the Department)

About the Position:

This is a senior UX delivery role focused on uplifting existing enterprise systems within a large-scale Federal Government environment. The work is operational, constraint-led, and used by real users in high-impact contexts. This role suits designers who are comfortable working inside regulated environments and owning outcomes end to end.

What You’ll Do:

• Lead and execute user research, usability testing, and discovery across active delivery programs
• Translate insights into service blueprints, user journeys, wireframes, and interactive prototypes
• Design within established design systems, accessibility standards, and security constraints
• Work closely with product owners, business analysts, developers, and SMEs to land designs into production

What We’re Looking For:

• Strong UX delivery experience across enterprise web and mobile platforms
• Proven ability to run research and make evidence-based design decisions
• Hands-on experience with Axure RP, Sketch, Adobe XD, or equivalent tools
• Confidence presenting and defending design rationale to technical and non-technical stakeholders

Technology & Environment:

• UX and prototyping tools: Axure RP, Sketch, Adobe XD (or comparable platforms)
• Core artefacts: personas, journey maps, service blueprints, wireframes, prototypes
• Standards-driven delivery aligned to WCAG accessibility and enterprise design systems
• Multi-disciplinary delivery teams operating in regulated, security-conscious environments

Important to Know:

• This is not a graduate, step-up, or training role
• Designers from unconstrained agency or marketing environments may struggle
• Accountability for outcomes is expected, not advisory or observational UX

Why Join Our Client?

• Work on nationally significant, high-impact digital systems
• Operate within complex, enterprise-scale environments
• Opportunity to uplift UX maturity at scale

To showcase your interest for the position, click on ‘APPLY’ on our website or for any further information, please contact Sanat Anmadwar on Sanat.Anmadwar@talentinternational.com. We look forward to seeing how your expertise can help us achieve excellence!

We’re working with an organization in the Health Care industry that improves health outcomes for patients and lower cost of care for payers.

This client is looking for a candidate with extensive experience in designing iOS and Android platforms, as well as building and contributing to comprehensive design systems. It is focused more on User Research than Visual Design.

It is a contract position until the end of the year with an ASAP start date. It will suit candidates with a focus on Mobile Design but also with experience collaborating with stakeholders and customers for user feedback.

Responsibilities:

• Design and Prototyping
• Utilize Figma to create wireframes
• User Research
• Design Systems
• Mobile Designs

If you are interested, please Apply Now or reach out to Jason from Talent on jason.pho@talentinternational.com

Our Series A Fintech client is looking to hire a Product Designer to lead vision and design for their growing organization.

Their mission is to empower their customers to make better financial decisions, and are building a suite of products to ensure greater access to unbiased, expert financial advice. This role is a fully remote opportunity. This growing organization also received a $25M A Round, and recognize design as being a crucial discipline in ensuring their success moving forward!

Strong compensation and culture are on offer, and the successful candidate will work closely with both their Founder & VP Product.

Apply now for immediate consideration.

A 3 month contract Product Design opportunity for a startup healthtech client.

This is role with blend of UX, Strategy & mentoring responsibility, and the successful candidate will ideally bring experience of working within the healhtech sector.

The expectation is for this role to convert to full-time in due course.
Apply now for immediate consideration!