Quality Officers & Quality Lead

APS6 & EL1 Opportunities:

Our client is a large values-focused Federal Government Agency seeking experienced Quality Officers (APS6) and an Assistant Director, Quality (EL1) to support quality assurance and continuous improvement across an Early Childhood service delivery environment.

These roles focus on improving the quality and consistency of planning and decision-making for children under nine with developmental delay or disability. You’ll work across quality reviews, technical advice, coaching, data analysis and process improvement to support strong participant outcomes.

ROLE DETAILS:

Location: VIC opportunities available
Contract: 12 months, with extension potential
Eligibility: Australian Citizenship required
Applications close: Monday 19 October 2026

Rates:
APS6 – $60.26 per hour + super
EL1 – $602.55 per day + super

ABOUT THE ROLES:

Both positions support quality assurance across early childhood planning and decision-making, with a focus on applying legislation and policy correctly, improving decision quality, analysing trends and building capability across teams.

APS6 Quality Officer:

The APS6 role is more hands-on, conducting quality assurance and quality control activities, reviewing decision-making, managing escalations and coaching team members to improve technical capability and consistency. APS6 Quality Officer IPD

EL1 Assistant Director, Quality:

The EL1 role provides leadership across the quality function, managing team performance, providing high-level technical and policy advice, overseeing reporting and quality outcomes, and leading business improvement and change initiatives.

KEY RESPONSIBILITIES:

Across the two levels, responsibilities will include:

• Conduct and oversee quality assurance activities across early childhood planning and decision-making.
• Interpret legislation, policy and operational guidance to support consistent and compliant decisions.
• Provide technical, policy and operational advice on complex matters.
• Coach and mentor staff to improve decision quality, technical capability and knowledge.
• Analyse quality data, trends, risks and performance information using Excel and reporting tools.
• Manage escalations and support resolution of complex issues.
• Identify quality gaps and contribute to continuous improvement initiatives.
• Engage with internal stakeholders to improve knowledge, consistency and service outcomes.
• At EL1 level, you will also lead team performance, manage workflows and resources, oversee quality reporting and drive broader improvement and change initiatives.

SELECTION CRITERIA:

• Strong ability to interpret and apply legislation, policy, procedures and standards.
• Experience in quality assurance, technical review, planning, operational decision-making or similar environments.
• Strong coaching and mentoring capability.
• Ability to provide clear advice on complex technical, policy or operational matters.
• Strong Excel and data analysis skills, including interpreting trends and performance information.
• Strong stakeholder engagement, communication and problem-solving skills.

Highly desirable:

• Experience or qualifications in early childhood, allied health, education or disability.
• Experience working with children with disability or developmental delay.
• Government/public sector experience.
• For APS6 roles, 2+ years previous planning experience is particularly highly regarded
• For EL1, demonstrated people leadership and performance management experience is important.

APPLY

Submit your resume, or for further information please contact
Reece Prideaux – Talent International
reece.prideaux@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Our client is a large values-focused Federal Government Agency seeking an experienced Service Designer (APS6 level) to support the design and improvement of participant-facing services, processes and experiences.

This is a hands-on service design role working across research, co-design, journey mapping and process improvement. You’ll work closely with participants, staff and stakeholders to understand current experiences, identify pain points and design practical future-state services that improve outcomes.

ROLE DETAILS:

Location: Richmond or Geelong VIC
Contract: 12 months, with extension potential
Arrangement: Hybrid – 37.5hrs/week
Rate: $60.26 per hour + super
Eligibility: Australian Citizen required
Applications close: Monday 19 October

ABOUT THE ROLE:

You’ll work across complex service improvement initiatives, using human-centred design methods to understand current-state experiences and shape better future-state services.

The role combines research, stakeholder engagement, co-design and service/process mapping, with a strong focus on ensuring participant and staff needs are represented throughout the design process. APS6 Service Designer (Labour H…

KEY RESPONSIBILITIES:

• Research participant, staff and stakeholder experiences to identify service insights and pain points.
• Map current and future-state services, customer journeys and business processes.
• Facilitate co-design workshops and design-thinking sessions.
• Develop service improvements across processes, channels and touchpoints.
• Create artefacts such as journey maps, service blueprints and process maps.
• Advocate for participant needs throughout service and process design.
• Evaluate proposed solutions and support testing and refinement.
• Work with stakeholders across policy, operations, digital and service delivery teams.

SELECTION CRITERIA:

• Strong experience in service design and human-centred design.
• Experience researching and improving end-to-end services and customer journeys.
• Strong co-design, workshop facilitation and stakeholder engagement
• Ability to turn research and complex information into practical service improvements.
• Experience producing service design artefacts such as journey maps, service blueprints, personas and process maps.
• Strong communication, documentation and stakeholder influencing skills.
• Government, disability, health or human services experience highly regarded.
• Knowledge of the Digital Service Standard and multi-channel service design desirable.

APPLY:

Submit your resume, or for further information please contact
Reece Prideaux – Talent International
reece.prideaux@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

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• Design Systems
• Mobile Designs

If you are interested, please Apply Now or reach out to Jason from Talent on jason.pho@talentinternational.com

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