Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading global technology company. We are seeking an experienced Principal Product Designer / Experience Design Lead to join a high performing team delivering enterprise-scale customer transformation programs.

Role Title: Experience Architect / Principal Product Designer
Contract Length: Initial 6 month contract (highly likely to extend)
Location + WFH Flexibility: Sydney CBD | Flexible hybrid working model
Hourly Rate: $132/hour incl. super

Role Details:

* Lead end-to-end experience design across large scale enterprise transformation programs
* Facilitate workshops, stakeholder sessions and user interviews to uncover customer and business needs
* Translate research and insights into journey maps, wireframes, visual concepts and future state experiences
* Partner closely with Solution Architects, Technical Architects and delivery teams to align UX with technical delivery
* Drive storytelling and presentation of strategic design recommendations to senior stakeholders
* Support integration of design systems and ensure design consistency across delivery streams
* Mentor and guide designers where required while owning overall experience outcomes

Required Skills and Experience:

* 10-15+ years experience across UX, Product Design or Service Design roles
* Strong consulting or professional services background
* Experience delivering enterprise CRM or digital transformation programs
* Exceptional stakeholder management and workshop facilitation skills
* Strong visual design, wireframing and storytelling capability
* Experience working within Agile delivery environments
* Exposure to Salesforce ecosystems highly regarded
* Strong proficiency across Figma, Miro, Jira and Adobe Suite
* Previous experience leading end-to-end design strategy and managing senior stakeholders

Additional Details & Benefits:

* Opportunity to work with a globally recognised technology organisation
* High profile enterprise transformation programs with long term extension potential
* Flexible working arrangements and collaborative design culture
* Fast moving, highly visible projects with strong executive engagement
* Work alongside leading architects, strategists and enterprise delivery teams

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume!

• 12 Month Fixed Term Contract
• Support a large Digital Transformation program for a large education provider
• Play a key role in setting up the UX strategy, governance and standards

Our client is currently on the lookout for an experienced UX Lead / Manager to set up the UX practice and oversee UX activities across enterprise systems and digital platforms, ensuring solutions are intuitive, accessible, and aligned with user needs. You will play a key role in shaping UX strategy, guiding design practices, and ensuring consistency across digital products and services.

The successful candidate will be someone who can drive user-centred design activities including research, journey mapping, and usability validation.

Responsibilities

• Conduct user research to understand tasks, needs, and pain points
• Develop user journey maps, personas, and task flows to inform system design
• Translate research insights into UX recommendations and design improvements
• Lead usability testing and design validation sessions with end users
• Define and guide UX strategy and governance across digital programs
• Review wireframes, prototypes, and design artefacts for usability and accessibility
• Collaborate with cross-functional teams including developers, product leads, and Business Analysts
• Support UX standards, documentation, and continuous improvement initiatives
• Mentor and guide junior UX designers or researchers where required

Requirements:

• Proven experience leading UX initiatives within complex digital environments
• Experience managing teams of designers.
• Strong background in user-centred design, research, and usability testing
• Experience developing UX strategy and design governance frameworks
• Proficiency with UX tools such as Figma, Sketch, or Adobe XD
• Strong stakeholder engagement and workshop facilitation skills
• A strong portfolio demonstrating UX leadership and measurable improvements in user experience

Benefits:

• Secure 12 month ongoing contract to start ASAP
• Competitive package on offer
• Get in early and shape the UX on a multi-year digital transformation

If you would like to know more please contact Sean Mantri on 0420 425 141 / sean.mantri@talentinternational.com or hit Apply now!

• 24 month fixed term contract with the option to convert to permanent
• Work on establishing an enterprise the Service Delivery function for a critical Network
• Competitive package and bonus on offer – Must be Aus Citizen to apply

Our client is currently on the lookout for an experienced Service Delivery Manager with to establish and lead the delivery, stability, and continuous improvement of critical IT services. This role sits at the intersection of operations, service management, and stakeholder engagement, ensuring services are delivered to agreed SLAs while driving operational excellence across 24×7 IT and NOC environments.

Key Responsibilities:

• Own end-to-end service delivery for assigned platforms and customers
• Lead and coordinate NOC operations, including incident, problem, and escalation management
• Ensure services meet agreed SLAs, OLAs, and KPIs
• Act as the primary point of contact for major incidents, coordinating technical teams and communications
• Drive root cause analysis (RCA) and continuous service improvement initiatives
• Manage relationships with internal teams, vendors, and service providers
• Oversee change, release, and operational readiness activities
• Produce service reporting, dashboards, and operational insights for stakeholders

Requirements:

• Proven experience as a Service Delivery Manager within heavily regulated enterprise experience (Environments such as mining, utilities, manufacturing with 24×7 operations. would be ideal)
• Prior experience within NOC or 24×7 operations environment is highly regarded
• Strong understanding of ITIL / Service Management frameworks – ITIL v4 cert would be beneficial
• Hands-on experience with incident, problem, and change management
• Ability to lead through high-pressure situations, including major incidents
• Strong stakeholder management and communication skills
• Experience working with network, infrastructure, and application support teams
• Must be Australian Citizen to apply

Benefits:

• Exciting role within a reputed federal government program to set up the enterprise service delivery capability
• Competitive package on offer + bonus
• Central CBD location – 2 days WFH
• Interview and start ASAP

If you would like to know more please contact Sean Mantri on 0420 425 141 / sean.mantri@talentinternational.com or hit Apply Now

Overview and Context

This opportunity sits within the Customer Experience Office of a major Australian bank, where the Strategic Design and Customer Journeys team operates as an enterprise-wide function. Reporting into the Chief Experience Office and closely aligned to the NPS function, the team leads upfront discovery and definition work on priority initiatives, using deep customer and stakeholder research to shape clear, evidence-based recommendations that influence executive decisions and drive measurable experience outcomes.

The Role and What You Will Be Doing

This is a senior strategic and service designer contract role focused on Consumer priorities, working alongside a Principal Designer within a high performing enterprise practice.

You will contribute across two major streams of work: a priority end to end journey program focused on improving service experiences and lifting NPS across digital and physical channels, and segment and value proposition research that will shape the next two to three years of initiative planning.

Using a double diamond approach, your focus will be on discovery, exploration and validation before initiatives transition into delivery teams.

Key responsibilities include:

• Leading and facilitating customer research sessions with confidence and rigour
• Interviewing internal stakeholders across operations, frontline, risk, legal, product and technology
• Connecting experience insights to NPS, operational metrics and commercial outcomes, synthesising qualitative and quantitative insights into clear themes and opportunity areas
• Developing concise, high impact presentation packs and artefacts for senior stakeholders and presenting findings in executive forums and influencing strategic direction
• Working closely with Principal Designers and senior sponsors across the enterprise

The Ideal Candidate

This is not a step-up role. They are seeking an experienced Senior who can operate confidently at enterprise level.

• Five or more years experience in human centred design, service design or strategic design is a MUST, especially within an enterprise setting
• Strong end to end customer research capability including designing, facilitating, recording and synthesising
• Experience interviewing complex stakeholder groups within large organisations
• Ability to link qualitative insight to measurable outcomes such as NPS, efficiency, cost or revenue
• Data informed mindset and ability to articulate both customer and business value
• Comfortable engaging with senior stakeholders including General Manager level sponsors

Who This Role Would Be Great For

• A senior service designer from consulting who wants to influence enterprise level decisions (all the way up to CEO)
• A strategic designer who prefers upstream problem definition over delivery execution
• Someone who thrives in ambiguity and enjoys shaping the right problems to solve
• A designer who wants to connect customer experience to measurable commercial impact

Overview:

Join a fantastic technology team in the midst of some very exciting technology change!

As a key contributor to our clients growing pipeline of projects, you will collaborate to design and implement robust solutions. We’re looking for a tech-savvy innovator who not only brings technical expertise but also a sense of humour to the table.

This position offers the unique chance to work on cutting-edge technologies within a boutique financial services environment.

Required Skills:

• Proficient in API design and management
• Experience with integrations involving complex systems
• Hands-on skills in React Native for mobile app development and Angular for web app development
• Ability to navigate ambiguity and operate effectively without established frameworks

Nice to Have Skills:

• Familiarity with cloud-based solutions and microservices architecture
• Experience in working with Agile methodologies
• Strong understanding of software development lifecycle best practices

Preferred Education and Experience:

• 5+ years of relevant experience in solutions architecture or a similar role
• Strong focus on modern platforms & digital solutions.
• Proven experience with platform integration (Azure ideally)

Other Requirements:

• Ability to collaborate effectively with technical and non-technical team members
• Excellent communication skills, both verbal and written
• Flexibility to adapt to changing project requirements and priorities

You will be part of something special, in a team that’s highly collaborative and supportive. If this sounds like you, please apply to JP Browne for a confidential chat.

We’re working with an organization in the Health Care industry that improves health outcomes for patients and lower cost of care for payers.

This client is looking for a candidate with extensive experience in designing iOS and Android platforms, as well as building and contributing to comprehensive design systems. It is focused more on User Research than Visual Design.

It is a contract position until the end of the year with an ASAP start date. It will suit candidates with a focus on Mobile Design but also with experience collaborating with stakeholders and customers for user feedback.

Responsibilities:

• Design and Prototyping
• Utilize Figma to create wireframes
• User Research
• Design Systems
• Mobile Designs

If you are interested, please Apply Now or reach out to Jason from Talent on jason.pho@talentinternational.com

Our Series A Fintech client is looking to hire a Product Designer to lead vision and design for their growing organization.

Their mission is to empower their customers to make better financial decisions, and are building a suite of products to ensure greater access to unbiased, expert financial advice. This role is a fully remote opportunity. This growing organization also received a $25M A Round, and recognize design as being a crucial discipline in ensuring their success moving forward!

Strong compensation and culture are on offer, and the successful candidate will work closely with both their Founder & VP Product.

Apply now for immediate consideration.

A 3 month contract Product Design opportunity for a startup healthtech client.

This is role with blend of UX, Strategy & mentoring responsibility, and the successful candidate will ideally bring experience of working within the healhtech sector.

The expectation is for this role to convert to full-time in due course.
Apply now for immediate consideration!