• Leading user-centred design with Salesforce platform experience
• Initial 12-month contract with 1 x 12-month extension option
• Must be an Australian Citizen and able to obtain a Baseline Security Clearance

Our Client

This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

The Role

An exciting opportunity exists for an experienced Salesforce UX Lead to drive the design of accessible, user-centred digital experiences that make a meaningful impact. Working within a multidisciplinary environment, you will lead design initiatives across Salesforce-supported platforms, ensuring solutions are intuitive, inclusive and aligned with best practice user experience principles.

Your duties will include:

• Lead user-centred design activities including research, co-design, prototyping and usability testing.
• Collaborate with product owners, business analysts, developers and architects to translate user insights into effective design solutions.
• Provide expert guidance on UX patterns, interaction design and accessibility within Salesforce-supported environments.
• Facilitate workshops and user testing to validate solutions and improve participant and staff experiences.
• Coach teams on user-centred design best practices while maintaining design standards, documentation and governance.

Skills and Experience

• Demonstrated experience leading UX design across large-scale digital transformation or enterprise environments.
• Strong expertise in user research, co-design, prototyping and usability testing.
• Experience designing solutions within Salesforce environments, including Experience Cloud (Communities).
• Ability to translate complex user requirements into clear design artefacts for multidisciplinary delivery teams.
• Excellent stakeholder engagement skills, with the ability to influence senior leaders and communicate complex concepts effectively.
• Strong understanding of accessibility standards, inclusive design principles and component-based design systems.
• Experience working within Agile or iterative delivery environments.
• A passion for improving design capability and championing user-centred design practices across teams.

Application Process

If you would like to apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 0480 806 146 or email jaela.smith@talentinternational.com.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Key Responsibilities

• Develop and maintain customer journey maps, personas, and value proposition canvases
• Conduct user research using a mix of qualitative and quantitative techniques (interviews, card sorting, remote research tools)
• Design and iterate concepts, wireframes, and prototypes using Figma and Adobe Creative Cloud
• Facilitate and contribute to ideation, co-design, and design thinking workshops
• Plan and support user testing activities, incorporating feedback into design iterations
• Analyse customer insights and data to inform design decisions and product direction
• Coordinate customer recruitment for research activities and support design project administration

Key Requirements

• Proven experience as a UX Designer, Product Designer, or Service Designer
• Strong capability in user research, journey mapping, and experience design
• Hands-on experience with Figma and Adobe design tools
• Experience designing for complex, regulated, or asset-intensive environments (utilities, infrastructure, government, or enterprise systems highly regarded)
• Strong stakeholder engagement and collaboration skills
• Ability to translate complex business and technical requirements into user-friendly design solutions

If this opportunity is of interest, please reach out with your updated CV to joseph.petrovski@talentinternational.com or hit APPLY.

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