HCD + Government Digital Policy-Driven Program Design & Alignment | Service Blueprinting | Journey Mapping

• Location: ACT Based (Hybrid)
• Security Clearance: Baseline Cleared (Mandatory)
• Contract Length: 6-Months Contract + 2 × 12-Months Extensions (Based on the Department’s discretion)

About the position:

Our Federal department client is a currently initiating a large federal program which would involve bringing on a seasoned ‘Lead Service Designer’ to drive human-centred design (HCD) outcomes across their major initiatives. This role sits within a high-impact transformation environment and focuses on aligning complex service ecosystems with mandated government policy requirements helping them to modernise their current technology landscape.

Our ideal candidate will work at the intersection of service design, digital policy alignment, and multi-agency program delivery contributing to several priority initiatives.

This position requires strong stakeholder influence, structured design capability, and the ability to translate research insights into actionable service blueprints across a complex regulatory and service landscape.

Key responsibilities of the position:

• Develop service blueprints and service maps for assigned program streams.

• Produce user journey maps, design artefacts, and communication tools to support decision-making.

• Support product owners in the development of EPICs and upstream refinement activities.

• Work closely with multidisciplinary delivery teams to guide feature refinement and detailed design.

• Translate research insights, policy constraints, technical considerations, and business objectives into structured design outputs.

• Build strong, collaborative relationships with delivery teams and senior business stakeholders.

• Influence stakeholders to understand constraints, support design recommendations, and align to policy requirements.

• Apply demonstrated experience in service design concepts, frameworks, and implementation methods.

What we are looking for:

• Proven experience as a Service Designer within large, complex program environments.

• Strong capability in producing service blueprints, journey maps, user flows, and HCD artefacts.

• Experience working with multidisciplinary delivery teams in Agile-lean environments.

• Demonstrated ability to influence senior stakeholders in policy-driven or regulatory programs.

• Ability to interpret research insights and convert them into structured service design outputs.

Desirable skills & experience:

• Sound understanding and background in large Commonwealth human services programs.

• Familiarity with high-level policy alignment, digital strategy, and service transformation in government contexts.

Why join our client?

• Work alongside senior strategists, product owners, and multidisciplinary delivery teams.

• Impactful, user-centred design work shaping programs used by millions of Australians.

To showcase your interest for the position, click on ‘APPLY’ on our website or for any further information, please contact Sanat Anmadwar on Sanat.Anmadwar@talentinternational.com. We look forward to seeing how your expertise can help us achieve excellence!

We have partnered with a NSW government agency that is looking for a UI/UX Designer to join their team. They ideal candidate will have experience with service design, UX or UI design training from recognised provider. This is a 6 month contract role starting on the 12/01/2026. This role is paying $750-$892 per day.

About the role:

The UX Designer works as part of a multi-disciplinary team to research, design and assist in delivering exceptional customer and user experiences that achieve business outcomes and improve business efficiencies and processes.
The role is user centric and requires solid user-centred design values, principles and practices; strong business analytics skills; excellent communication and stakeholder engagement and management skills.

Responsibilities:

Work collaboratively with the Digital Team to build, implement, release, support and maintain the digital product suite.

Apply technical skills in user experience and user interface design

Ability to use different methodologies and tools to solve different challenges.

Support viable and sustainable product solutions from design through discovery, framing and iterating development and continuous improvement within a Human-Centered Design (HCD) framework

Support usability, accessibility and user acceptance testing of digital services to ensure we provide users with a great experience

About you:

• Formal service design, UX or UI design training from recognised provider.
• Extensive experience in designing solutions for digital products or services.
• Experience with managing design systems in Figma, and strong UX knowledge across iOS, Android and desktop.
• Experience with typography and layout.
• Familiar with Digital NSW design standards.
• Relevant experience with information architecture, responsive web.
• Knowledge of frontend web technologies, understand how things will be built.
• Experience in presenting design solutions to business stakeholders.
• Use of project tools such as Jira, confluence and SharePoint.

Please note: Candidates must have full working rights, client is unable to sponsor

• UX/UI Analyst
• Full Time Permanent Role
• Adelaide Based Position with Hybrid working arrangement

Our client is looking for a UI/UX Analyst who will work closely with development teams to deliver requirements and designs to our client’s customers using design thinking practices with a focus on human centred design. The UI/UX Analyst will contribute to the launch and redesign of new and existing products that aims to deliver a consistent user experience.

Responsibilities:

• Selects appropriate techniques and tools to develop user stories and elicit user experience requirements in complex situations.
• Identifies and describes the design goals for systems, products, services and devices.
• Identifies the roles of affected stakeholder groups. Resolves potential conflicts between differing user requirements.
• Specifies measurable criteria for the required usability and accessibility of systems, products, services and devices.
• Plans and drives user experience design activities.
• Provides expert advice and guidance to support the adoption of agreed approaches. Determines the approaches to be used to design user experiences.
• Uses iterative approaches to incorporate user feedback or evaluation rapidly into designs.
• Ensures appropriate consideration and integration of visual design and branding elements into user experience design.
• Selects appropriate tools and techniques to evaluate user experiences of systems, products, services or devices.
• Validates that security, usability and accessibility requirements have been met.
• Checks operational systems, products, services or devices for changes in usability and accessibility needs.
• Interprets and presents results of evaluations, prioritises issues and reports on remedial actions. Collates input for future user research.
• Applies standard methods to support user research initiatives.
• Engages effectively with users and customer representatives to generate high-quality research.
• Documents and shares the outcomes of user research.
• Contributes to research design and analysis tasks under guidance.

Qualifications:

• Broad design experience, having worked across many sub -disciplines of design and demonstrating
• proficiency in requirements analysis
• An outstanding portfolio of work demonstrating strong UI/UX design capabilities across a diverse range of
• projects, including digital and mobile applications
• Proven understanding of software development lifecycle and business analysis practices
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse
• group which could include executives, managers, and subject matter experts
• Excellent interpersonal skills demonstrating the ability to establish positive relationships quickly
• Strong analytical skill, including a thorough understanding of how to interpret customer business needs
• and translate them into applications and operational requirements.
• Excellent problem -solving skills plus a high level of attention to detail
• Experience shaping real -to-world user experiences and delivering tangible products to market, leading
• creative projects to successful completion
• Relevant experience in an IT Application development environment
• Significant experience eliciting and documenting effective business requirements
• Involvement in projects and working across and within multiple teams
• Tertiary qualifications in Computer Science , Business Analytics or an aligning field
• Highly motivated/self-starter
• Ability to work independently and within a team

Desirable:

• A background with product prototyping and testing, future visioning, and strategy development
• Business and/or System Analyst background
• Exposure to banking/financial system software
• Experience leading ethnographic research (quantitative and qualitative) divergent exploration and
• conceptual development
• A background with product prototyping and testing, future visioning, and strategy development
• Knowledge of the banking & finance sector

Apply now or reach out for a confidential chat! You can reach Ivan Aureus via email ivan.aureus@talentinternational.com

We’re working with an organization in the Health Care industry that improves health outcomes for patients and lower cost of care for payers.

This client is looking for a candidate with extensive experience in designing iOS and Android platforms, as well as building and contributing to comprehensive design systems. It is focused more on User Research than Visual Design.

It is a contract position until the end of the year with an ASAP start date. It will suit candidates with a focus on Mobile Design but also with experience collaborating with stakeholders and customers for user feedback.

Responsibilities:

• Design and Prototyping
• Utilize Figma to create wireframes
• User Research
• Design Systems
• Mobile Designs

If you are interested, please Apply Now or reach out to Jason from Talent on jason.pho@talentinternational.com

Our Series A Fintech client is looking to hire a Product Designer to lead vision and design for their growing organization.

Their mission is to empower their customers to make better financial decisions, and are building a suite of products to ensure greater access to unbiased, expert financial advice. This role is a fully remote opportunity. This growing organization also received a $25M A Round, and recognize design as being a crucial discipline in ensuring their success moving forward!

Strong compensation and culture are on offer, and the successful candidate will work closely with both their Founder & VP Product.

Apply now for immediate consideration.

A 3 month contract Product Design opportunity for a startup healthtech client.

This is role with blend of UX, Strategy & mentoring responsibility, and the successful candidate will ideally bring experience of working within the healhtech sector.

The expectation is for this role to convert to full-time in due course.
Apply now for immediate consideration!