Our client partner is seeking a skilled and experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management (ITSM) solutions within a secure environment. The successful candidate will play a key role in leading testing activities, ensuring solution quality, and collaborating effectively with cross-functional teams. This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.

Key Responsibilities

• Test Planning & Execution: Develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
• Collaboration: Work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
• Issue Resolution: Perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery timelines.
• Best Practice Alignment: Stay current with testing industry trends, tools, and methodologies to continuously mature testing practices.
• Process Improvement: Contribute to ongoing enhancement of testing frameworks, methodologies, and automation capabilities.
• Test Evaluation: Apply experience with Defence projects and the ServiceNow Automated Test Framework (ATF) to validate and optimise ITSM capabilities.
• ITIL Process Design: Apply ITIL 4 Foundation principles to guide process design and ensure alignment with ITSM best practices.

Skills & Experience

• Demonstrated experience as a Test Lead or in a similar testing leadership role within ITSM or complex enterprise environments.
• Strong capability in functional testing, test evaluation, defect triage, and quality assurance.
• Hands-on expertise with the ServiceNow Automated Test Framework (ATF) (highly desirable).
• Experience working within Defence or other secure government environments.
• ITIL 4 Foundation Certification, or willingness to obtain.
• Excellent problem-solving, analytical thinking, and attention to detail.
• Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.

Security Clearance

• NV1 Security Clearance is mandatory for this role.

Benefits

This role offers a supportive and development-focused work environment with benefits such as:

• Paid parental leave
• Career break opportunities
• Structured career development programs
• Local and international career pathways
• Recognition as a Family Inclusive Workplace™
• Flexible work arrangements aligned to wellbeing and work-life balance values
• A strong commitment to Diversity & Inclusion

How to Apply

To apply or learn more about this opportunity, click the Apply button or contact:

📧 vamshi.krishna@talentinternational.com
📞 0470 260 909

Join a high-performing engineering squad working on complex backend microservices that power large-scale digital customer experiences. This is a great opportunity for a Senior Test Engineer – or a strong Intermediate looking to step up – to play a key role in uplifting automation, improving test coverage, and ensuring quality across a cloud-native, microservices-based environment.

About the Role

You’ll join the Messaging Squad within a modern cloud environment, working closely with Developers, QA, SRE, Product and Architecture teams. Your focus will be on both manual and automated testing across backend microservices, with a strong emphasis on C# automation and API-level testing.

The role is available now, and the team is ready to onboard the right person as soon as they’re able to start.

What You’ll Be Doing

• Designing, developing, and executing automated tests using C#
• Expanding and maintaining automation frameworks
• Conducting API, integration, backend and microservices testing
• Completing manual testing where required (approx. 40%)
• Identifying, raising, triaging and documenting defects
• Collaborating with Developers, Team Leads, Product Owners and QA
• Contributing to CI/CD testing practices
• Ensuring test cases, documentation and automation are kept to a high standard
• Supporting production incidents when required
• (For Seniors) Mentoring junior/intermediate testers and contributing to testing strategy

Key Skills & Experience

Must-Have

• Strong automation experience using C# (recent or within last 3-4 years)
• Hands-on experience in cloud environments (purely on-prem backgrounds unsuitable)
• Solid backend / microservices testing experience
• Strong API testing capability
• Experience with CI/CD pipelines
• Strong understanding of QA fundamentals, defect management and documentation

Nice to Have

• Performance testing experience (e.g., JMeter)
• Familiarity with TDD/BDD
• Exposure to mobile testing (not essential)

Who This Will Suit

• A Senior Test Engineer who wants to own automation, influence best practices, and work across a modern cloud-native microservices domain
• OR a high-level Intermediate Test Engineer with strong automation skills who is ready to step up
• Someone who enjoys close collaboration in a cross-functional squad
• A tester who is comfortable working in ambiguous or evolving environments and improving testing maturity

Why Join This Team?

• Work on meaningful backend systems within a modern cloud tech stack
• High visibility role within a growing engineering function
• Supportive Engineering Team Lead and collaborative squad
• Real opportunity to uplift automation coverage and leave your mark
• Strong culture of learning, quality and continuous improvement

• Initial 12 Month Contract | Potential To Extend
• Melbourne CBD Location | 3 Days On-Site – 2 Days WFH
• Financial Services | Enterprise Risk Management (Protecht)

The Role: The Senior Test Analyst is responsible for planning, executing, and managing quality assurance and testing activities across enterprise corporate applications supporting the Finance, Human Resources, Procurement, and Risk business functions.

The Responsibilities:

• Develop, review, and maintain test documentation and artefacts, including test plans, test cases, UAT scripts, and test summary reports.
• Ensure traceability between business requirements and test coverage, supporting auditability and compliance.
• Create, maintain, and execute test cases and scripts with a focus on functional, user interface (UI) and integration testing of corporate systems.
• Use JIRA Cloud and Zephyr Scale (or equivalent tools) to manage test case design, execution, and reporting.
• Identify, log, classify, and manage defects throughout the testing lifecycle.

Skills & Experience Required:

• Demonstrated 6 years’ experience as a senior test analyst roles within corporate IT environments, delivering functional, UI, and integration testing for enterprise business systems.
• Proven background supporting UAT phases, including preparation of artefacts and direct support for business users.
• Hands-on experience with test management tools, particularly JIRA Cloud and Zephyr Scale (or equivalent).
• Enterprise Risk Management experience utilising Protecht, SmartSuite, ServiceNow GRC, Auditboard etc. is essential.
• Demonstrated expertise working with core business functions and associated applications:
  • Procurement & Legal
  • P&C / HR
  • Risk & Compliance
  • Finance & Procurement

What’s in it for you:

• Initial 12 Month Contract | Potential To Extend
• Melbourne CBD Location | 3 Days On-Site – 2 Days WFH
• Financial Services | Enterprise Risk Management (Protecht)

Apply today and Jimmy Nguyen will reach out to disclose further information.

• Initial 12 Month Contract | Potential To Extend
• Melbourne CBD Location | 3 Days On-Site – 2 Days WFH
• Financial Services | Enterprise Risk Management (Protecht)

The Role: The Senior Test Analyst is responsible for planning, executing, and managing quality assurance and testing activities across enterprise corporate applications supporting the Finance, Human Resources, Procurement, and Risk business functions.

The Responsibilities:

• Develop, review, and maintain test documentation and artefacts, including test plans, test cases, UAT scripts, and test summary reports.
• Ensure traceability between business requirements and test coverage, supporting auditability and compliance.
• Create, maintain, and execute test cases and scripts with a focus on functional, user interface (UI) and integration testing of corporate systems.
• Use JIRA Cloud and Zephyr Scale (or equivalent tools) to manage test case design, execution, and reporting.
• Identify, log, classify, and manage defects throughout the testing lifecycle.

Skills & Experience Required:

• Demonstrated 6 years’ experience as a senior test analyst roles within corporate IT environments, delivering functional, UI, and integration testing for enterprise business systems.
• Proven background supporting UAT phases, including preparation of artefacts and direct support for business users.
• Hands-on experience with test management tools, particularly JIRA Cloud and Zephyr Scale (or equivalent).
• Enterprise Risk Management experience utilising Protecht, SmartSuite, ServiceNow GRC, Auditboard etc. is essential.
• Demonstrated expertise working with core business functions and associated applications:
  • Procurement & Legal
  • P&C / HR
  • Risk & Compliance
  • Finance & Procurement

What’s in it for you:

• Initial 12 Month Contract | Potential To Extend
• Melbourne CBD Location | 3 Days On-Site – 2 Days WFH
• Financial Services | Enterprise Risk Management (Protecht)

Apply today and Jimmy Nguyen will reach out to disclose further information.