About the Job
At our organisation, we aim to further accelerate our growth across Australia by engaging with new and existing merchants and their customers. We’re on the lookout for a passionate Senior Business Development Manager (Merchant Acquisition and Engagement) who will empower us to continue growing and launch new products into the market. We need a dedicated individual who strives for exceptional results and boasts a proven track record in sales and client relationship management. You should possess a positive and resilient attitude and demonstrate effectiveness and efficiency in client interactions.
About the Company
Our organisation is dedicated to connecting food and coffee enthusiasts with the finest hospitality businesses across Australia. Our mission is to provide engaging experiences for users to discover and connect with top-notch food and coffee establishments in their local areas, all while saving them time and offering a convenient way to order and pay. For our valued merchants, we aim to enhance efficiency, streamline processes, expand market reach, and foster business growth. Our organisation is a beloved Australian-owned and operated business that originated in Melbourne over seven years ago, and has now expanded its reach to encompass merchants and customers all across Australia.
The Role & Responsibilities
You will play a crucial role in expanding our merchant network, which includes:
- Accelerating merchant acquisition and trade across our platform.
- Implementing go-to-market plans with both existing and new merchants, emphasizing product updates and features.
- Acquiring new business and cultivating valuable relationships and revenue through strategic meetings and networking.
- Cross-selling and up-selling while building strong client relationships.
- Achieving weekly and quarterly KPIs while maintaining a commitment to quality in all your endeavors.
- Being a positive team player, fostering mutual support, and sharing innovative sales strategies.
This is a hands-on role where you will develop and introduce new and exciting products to assist our merchants in running their businesses more efficiently and delivering exceptional customer experiences.
You will drive new business through inbound marketing leads, cold calling, and local territory targeting through various databases. Additionally, you will present a range of new features to existing merchants, designed to enhance their businesses and generate new revenue streams.
You will maintain excellent working relationships with stakeholders, including your sales team, CEO, heads of Product, Technology, and Support teams.
This role involves face-to-face interactions with merchants and offers the flexibility to work from home to follow up on meetings and organize your day-to-day requirements.
What You’ll Need to Succeed
- A minimum of 2 to 8 years of sales experience in hospitality software, apps, or hardware.
- Proven experience in achieving new business sales targets, with a strong understanding of the digital landscape, particularly digital applications for hospitality.
- Strong communication skills, with the ability to actively listen and uncover needs-based sales opportunities.
- Exceptional organisational skills, with the ability to manage multiple activities simultaneously.
- Excellent questioning techniques and relationship-building ability with clients.
- A proactive approach with the ability to identify new opportunities.
- Self-motivated and target-driven, consistently exceeding KPIs.
- An enthusiastic team player who motivates those around you.
- A can-do, positive attitude, demonstrating a high level of resilience and empathy.
What’s in It for You
- Work in an environment where your opinions and creative ideas are valued.
- A competitive salary package that rewards high-performance, including base salary, superannuation, quarterly commission, car allowance, mobile phone, and a company-supplied laptop. You only need to bring your sales expertise and a reliable internet connection.
- Regular coffee catch-ups with your team members and collaborative HQ workshops.
- Be in a role where you’re accountable and can make a difference, and where everyone you work with is part of a united team dedicated to helping our hospitality industry and making Aussie consumers’ lives easier, ultimately ensuring our success.
Match the selection criteria? Click the “APPLY” button now!
If you are interested in finding out more about the position and want to have a confidential conversation, please contact Andrew Mackin Brown at andrew.mackinbrown@talentinternational.com.
