Customer Success - Team Lead (Player-Coach)
Client Success Manager Lead
Role Overview
Join a rapidly expanding fintech transforming how brands access capital. As the Client Success Manager Lead, you’ll oversee and develop a team of high-performing Client Success Managers, ensuring they deliver exceptional client outcomes. You’ll coach, motivate, and scale the team while refining processes to drive efficiency and performance. This is a leadership role for someone who thrives in fast-paced, collaborative environments and loves building teams that overachieve.
Key Responsibilities
- Lead, mentor, and scale a high-performing Client Success team
- Implement and improve account management processes to boost client growth
- Drive sales excellence and efficiency through data and automation
- Collaborate cross-functionally with Revenue Operations, Enablement, and Sales
- Hire, train, and inspire team members to exceed individual and collective targets
Key Requirements
- 3+ years’ experience managing full-cycle sales or account management teams (ideally Fin-Tech/SaaS)
- Strong financial literacy/business acumen is highly advantageous
- Proven success in hitting and exceeding sales or retention targets
- Strong coaching and leadership track record with scaling teams
- Analytical mindset with the ability to make data-driven decisions
- Excellent communication and stakeholder management skills
- Experience in start-up or scale-up environments preferred
- Familiarity with MEDDICC or solution-selling frameworks desirable
- Degree qualified (preference for business/economics backgrounds)
Benefits
- 25 days of annual leave plus public holidays
- Private healthcare, life insurance, and critical illness cover
- Equity participation-be part of the company’s success story
- Pension plan and comprehensive family leave policies
- Global flexibility: work remotely for up to 60 days a year
- Hybrid working options in multiple global offices
Why Join
Lead a passionate team in one of the fastest-growing fintechs globally. You’ll shape the future of brand financing while enjoying genuine autonomy, world-class benefits, and opportunities for global growth.