• EL1 Assistant Director – Cargo Profiling
• Non-Ongoing contract – Initial 12-month contract plus possible extension
• ACT and various agency locations available – A national virtual team

About the Team and the Role
The Cargo Profiling team is responsible for the delivery, management and evaluation of biosecurity and imported food risk profiles in the Integrated Cargo System (ICS). These profiles deliver risk from the ICS to the government agency’s systems for assessment, providing the link between import conditions and border intervention. The team provide technical, policy and operational support for the management, deployment and evaluation of cargo profiles for all profile owners.

As Assistant Director, Cargo Profiling, your duties may include, but are not limited to:

• Leading a team to develop, deploy and manage cargo profiles to give effect to the department’s risk and control settings
• Providing technical support to stakeholders including policy areas on profiling, including driving innovative profiling solutions
• Fostering a team culture of high performance, critical thinking and analysis
• Leading the team to identify and deliver continuous improvement in practice and process, developing capabilities/enhancements as necessary
• Providing robust reporting to support informed decision making by profile owners and executive, and contribute to branch and divisional reporting requirements
• Managing and delivering projects and work activities in accordance with the section and branch plans, or as tasked
• Supporting the design, development and implementation of policy and program initiatives that align with the department’s strategic objectives
• Liaising and effectively engaging with and providing accurate and timely advice to internal and external stakeholders
• Contributing to the identification and design of it system enhancements, including opportunities for the automation and improvement of workflows.

Skills and Experience

• Demonstrated leadership in the development, deployment, and management of risk profiles, preferably within a regulatory or compliance context in the government sector.
• Extensive experience in project management, ensuring the delivery of projects and work activities in alignment with strategic objectives.
• Exceptional communication and stakeholder engagement skills, providing precise and timely advice to both internal and external stakeholders.

Eligibility/Other Requirements:

• To be eligible for employment in this role, you must be an Australian citizen, have and hold, or be capable of acquiring and then retaining, an Australian Government security clearance at the Baseline level for the duration of the Contract term.

How to Apply:
To apply for this opportunity, please send your application to Connie at connie.tong@talentinternational.com. Your application should include a current CV, a statement of capability of up to 500 words, and contact details for two referees. The referees will only be contacted if you progress past the interview stage.

• Initial Contract until the end of October 2024
• CBD Location with hybrid work from home
• Government Department – Support Cyber Security Projects

This Government Department is seeking a Senior Project Officer – Cyber Security Risk to ensure the administration tasks of cyber risk management practices, including the Victorian Public Data Security Standards (VPDSS), are effectively implemented. You will help identify, quantify, and manage risks to the security of information.

This is a VPS5 opportunity.

You will be responsible for:

• Take minutes, develop agendas, and provide essential support during cyber security risk assessments.
• Administer the VPDSS Security Risk Register
• Follow Up on Risk Treatments and Audit Findings
• Develop new reports and maintain existing Rosk Reports
• Assist both Internal and external stakeholders with their security risk management needs.

You will have

• 5 years of experince as a Project Officer, ideally in a the Victoiran Government
• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and a proactive approach to problem-solving.
• Experince supporting cyber security risk management practices would be advantageous, especially VPDSF/VPDSS

What’s in it for you:

• Initial Contract until the end of October 2024
• CBD Location with hybrid work from home
• Government Department – Support Cyber Security Projects

Please apply today to secure an interview or email Xavier Cusack at xavier.cusack@talentinternational.com.

• Initial Contract until the end of October 2024
• CBD Location with hybrid work from home
• Government Department – Support Cyber Security Projects

This Government Department is seeking and Associate Security Risk Coordinator to ensure the administration tasks of cyber risk management practices, including the Victorian Public Data Security Standards (VPDSS), are effectively implemented. You will help identify, quantify, and manage risks to the security of information.

You will be responsible for:

• Take minutes, develop agendas, and provide essential support during cyber security risk assessments.
• Administer the VPDSS Security Risk Register
• Follow Up on Risk Treatments and Audit Findings
• Develop new reports and maintain existing Rosk Reports
• Assist both Internal and external stakeholders with their security risk management needs.

You will have

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and a proactive approach to problem-solving.
• Familiarity with cyber security risk management practices would be advantageous, especially VPDSF/VPDSS

What’s in it for you:

• Initial Contract until the end of October 2024
• CBD Location with hybrid work from home
• Government Department – Support Cyber Security Projects

Please apply today to secure an interview or call Xavier Cusack on 9236 7752 for a further discussion.

• 12 Month Contract – Victorian Government
• Melbourne CBD – Hybrid work from home
• Attractive daily rate

The Role

The purpose of the Service Management Lead is to continue to improve the ITIL service management processes and frameworks. The role is accountable for service management improvement and assurance capability on 24/7 coverage.

Key Responsibilities:

• Drive the development of effective 24/7 incident management services from mulyiple suppliers.
• Manage suppliers performance accroding to service level targets.
• Participate in implementation of Service Now to align with ITIL and SIAM processes
• Manage service improvement forums to provide insight into the effective running of the business-as-usual functions
• Influence internal and external resources to ensure a great employee experience when IT Services are required.
• Manage the development of Service delivery improvement projects from business to business change.

Key Skills:

• Demonstrated technical experience in supporting services and applications in a Cloud native infrastructure
• Demonstrated experience in Service Now and Jira systems
• Knowledge and expertise of best-practice ITIL frameworks
• Demonstrated experience in supporting the successful delivery of critical programs
• Excellent stakeholder management skills and a consultative approach
• Prior government experience highly regarded

What’s in it for you:

• 12 Month Contract – Victorian Government
• Melbourne CBD – Hybrid work from home
• Attractive daily rate

Please apply today to secure an interview or call Sarah Jordan on 9236 7765

• APS4 Budget Management Support Planner – Multiple positions
• Contract Term: 12 Months plus possible extension
• Deakin Office – Hybrid working option available (Maximum 2 days working from home)

Our federal government client is currently seeking multiple APS4 Budget Management Support Planners to join the Scheme Reform and 3P Transition Branch.

About the Role:
The Scheme Reform and 3P Transition Branch supports large change programs within Service Delivery including the Reform for Outcomes (RfO)Team. The RfO Team comprises of four frontline Initiatives to support and deliver better outcomes for people with a disability. The Better Planning – Budget Management Support (BMS) team is one of the frontline initiatives. The BMS team provides additional support for participants to manage their plan within budget.

The role is a team membership position that will work within defined parameters relating to the team’s area of responsibility. The role is accountable under general direction to undertake moderately complex activities and tasks within established procedures and guidance.

The role will apply well established policy, principles, practices and procedures to achieve outcomes that supports and contributes to NDIA’s objectives to ‘build a world-leading National Disability Insurance Scheme’.

The position provides operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertakes some research and analysis activities.

Key Responsibilities:
Responsibilities may include but are not limited to:

• Analysing participant records using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to help reduce overspending
• Working with participants and their representatives via telephone communication, to identify current circumstances and spending patterns
• High quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures
• Research and review decisions and manage moderately complex cases with the assistance of staff at higher classification level
• Completing administrative and data entry tasks relating to participants
• Contributing to the achievement of key performance indicators, including planning targets
• Key skills required include communication and interpersonal skills

Skills and Experience
Key skills required for role/s:

• Strong communication and interpersonal skills (written and verbal)
• Ability to manage difficult conversations
• Competent IT and data analytical skills
• Time management and ability to prioritise and manage workload
• Work independently but also able to work effectively in a team
• Ability to manage multiple participant records at once
• Must be able to work from office during training period

Eligibility/Other Requirements:

• The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• APS5 Fraud Investigator
• Contract Term: 12 Months plus possible extension.
• Hourly Rate: $55.24 per hour excluding Superannuation.
• Flexible location – ACT / QLD / NSW / SA

About the Role:
The Fraud Intelligence and Investigations Branch detects and responds to internal and external payment fraud against the Scheme. The branch focus is on protecting the Scheme’s financial sustainability, strengthening fraud control arrangements and supporting the Fraud Fusion Taskforce to strengthen the Commonwealth’s fraud detection and response capability.

Responsibilities of the role include but are not limited to:

• Utilising a Certificate IV in Government Investigations, or its equivalent to support complex and sensitive criminal investigation activities in accordance with NDIA processes and the Australian Government Investigation Standards.
• Conducting interviews, preparing statements and affidavits, collecting, securing and managing evidential material and confidential information.
• Assisting with the preparation of cases and briefs of evidence for referral to relevant parties such as the Australian Federal Police and Commonwealth Director of Public Prosecutions.
• Representing the NDIA and giving evidence in criminal and civil courts.
• Analysing, processing information and producing accurate and informative reports.
• Conducting criminal investigation activities in accordance with NDIA processes and the Australian Government Investigation Standards.
• Contributing to changes in workplace practices and process improvements.
• Assisting with the execution of search warrants, which may require domestic air travel and working extended hours including overnight stays.

Skills and Experience
Key skills required for role/s:

• Utilising a Cert IV in Government investigations, or its equivalent to conduct complex and sensitive criminal investigation activities in accordance with NDIA processes and the Australian Government Investigation Standards.
• High level interpersonal skills. Ability to work in a team environment and also
  autonomously.
• Experience in conducting interviews, preparing statements and affidavits, collecting, securing and managing evidential material and confidential information.
• Ability to analyse and process information to produce accurate and informative reports.
• Experience in conducting formal and informal discussions with partner agencies.
• Ability to use computer/software applications including Microsoft Office and Microsoft Excel.
• Ability to assist with the execution of search warrants, which may require domestic travel, overnight stays and working extended hours.
• Must have or be able to obtain and maintain a security clearance at “Negative Vetting Level 1

Desirable skills to have for the role

• Experience in providing evidence in criminal and/or civil court.
• Experience in preparing briefs of evidence.

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

About the Role:
The Internal Reviews and Complaints Branch is the central point of coordination for the Agency’s handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service Charter.

The Complaints Team prepares high level advice including letters, briefs and reports for a range of audiences including Ministers, Executive Leadership Team, NDIA Board, Independent Advisory Council and oversight bodies.

The APS6 Complaints Officer
Responsibilities of the role include but are not limited to:

• Developing guidance materials and support processes to assist team members and other Agency business areas in dealing with complaints.
• Leading and supporting team members to effectively manage complaints within expected timeframes.
• Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
• Managing escalated complaints and ensuring strict deadlines are met.
• Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
• Managing correspondence, briefing and reporting functions for the Complaints Team.
• Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

The APS5 Complaints Officer
Responsibilities of the role include but are not limited to:

• Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
• Managing escalated complaints and ensuring strict deadlines are met.
• Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
• Coordinating correspondence, briefing and reporting functions for the Complaints Team.
• Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

The APS4 Complaints Officer
Responsibilities of the role include but are not limited to:

• Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required.
• Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
• Escalating complaints in accordance with established Agency complaint handling processes.
• Contributing to record keeping activities to ensure team records are accurate and current.
• Coordinating correspondence, briefing and reporting functions to the branch as needed.

Skills and Experience
Key skills required for role/s:

• Resilience, flexible, efficient, organised, detail orientated, empathetic, high analytical skills, proficient in Microsoft Suite products.
• Ability to manage competing priorities.
• Ability to manage work that may include sensitive content, including abuse, harm, and neglect of people with a disability.

Desirable skills to have for the role/s:

• Experience working in an MP Office or within a Parliamentary and Ministerial Branch within the Government.
• Experience with high-volume Complaint functions.
• Experience in Disability related fields.
• Experience in difficult conversation, conflict resolution and managing expectations.

Eligibility/Other Requirements:

• The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.