This role supports a major government reform agenda focused on strategic policy, commissioning and market engagement. The position suits an experienced EL2-level policy leader with strong stakeholder engagement, governance and team leadership capability within complex public sector environments.

About the Client

Our client is a large Federal Government organisation responsible for delivering nationally significant programs and reform initiatives. The agency operates within a complex stakeholder environment and works closely with government, service providers and community partners to improve service delivery outcomes.

About the Role

The EL2 Director – Policy and Strategy will lead complex reform and policy workstreams within a nationally significant program environment. The role is responsible for strategic policy development, strategic commissioning initiatives, governance engagement and market analysis activities. You will work closely with internal executives, operational areas and external stakeholders to support policy reform outcomes and drive strategic priorities across the organisation.

Key Responsibilities

• Lead strategic policy and reform initiatives aligned to organisational priorities
• Develop policy advice, reform strategies and corporate documentation
• Lead strategic commissioning and market engagement activities
• Provide high-level advice on complex and sensitive issues
• Engage with internal and external stakeholders across government and industry
• Contribute to governance forums, steering committees and decision-making processes
• Manage workstreams, priorities and resources within agreed timeframes
• Support branch leadership and contribute to a positive team culture

Skills and Experience

• Demonstrated experience leading complex policy or reform initiatives within government
• Strong stakeholder engagement and influencing capability
• Experience preparing strategic policy advice, briefs and governance documentation
• Ability to manage competing priorities in a fast-paced environment
• Strong leadership, judgement and decision-making capability
• Experience working within commissioning, procurement or market engagement environments is highly regarded

Qualifications

• Relevant tertiary qualifications are highly desirable
• Equivalent public sector experience will also be considered

Eligibility / Other Requirements

• Australian citizenship is required
• Relevant pre-employment checks will apply
• No security clearance requirement has been specified

Why this role may appeal

This role offers exposure to nationally significant reform work within a complex policy and stakeholder environment. It would suit an experienced EL2 policy professional seeking strategic leadership responsibilities, cross-functional engagement and involvement in large-scale government reform initiatives.

How to Apply

Please submit:

• Current CV
• Statement of capability
• Confirmation of Australian work rights
• Two professional referees

Applications that do not include the requested statement may not be considered.

For over 30 years Talent has been redefining the contracting experience with industry-leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Investigation Officer | Canberra – ACT | ASAP – Dec 2026

About the Client
Our client is a government regulatory function responsible for oversight, compliance and assurance across education and care environments in the ACT. The team works closely with providers, families and community stakeholders to support compliance with legislative and regulatory obligations while contributing to broader system quality and safety outcomes.

About the Role
The Investigation Officer will manage notifications, complaints and compliance matters under relevant ACT legislation.

The role involves conducting investigations, analysing evidence, interviewing stakeholders, preparing reports and supporting regulatory decision-making processes. The environment is operational, stakeholder-facing and compliance-focused, with a mix of independent case management and collaborative team-based work.

Key Responsibilities

• Receive, assess and investigate complaints, notifications and regulatory concerns
• Conduct interviews and gather evidence relevant to investigations and compliance activities
• Prepare investigation reports, recommendations and regulatory correspondence
• Maintain accurate records in line with legislative and record management requirements
• Support triage and case management activities across regulatory matters
• Liaise with internal and external stakeholders including providers and community representatives
• Contribute to policy, procedural and continuous improvement activities
• Support regulatory compliance and assurance outcomes within legislative frameworks

Skills and Experience

• Experience conducting investigations or compliance activities within a regulatory environment
• Strong written communication skills, including report writing and case documentation
• Ability to interpret and apply legislation, policies and regulatory frameworks
• Experience managing competing priorities and high-volume caseloads
• Strong stakeholder engagement, negotiation and communication capability
• Ability to work collaboratively while exercising sound judgement and confidentiality

Qualifications

• Certificate IV or Diploma in Government Investigations is highly desirable
• Relevant regulatory, compliance, legal or government experience will be considered

Eligibility / Other Requirements

• Australian working rights required
• Working with Vulnerable People registration required prior to commencement
• Current driver’s licence required
• Relevant pre-employment checks will apply

Why this role may appeal
This role offers exposure to complex regulatory and investigation work within a public sector environment that directly impacts education and child safety outcomes. It would suit candidates seeking broader compliance, regulatory or investigations experience within government.

How to Apply
Please provide:

• Current CV
• Statement of capability
• Confirmation of work rights
• Two referees

Applications that do not include the requested statement may not be considered.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

• Initial 3 Month Contract | View to Extend
• Footscray Location | Hybrid Working Arrangements
• Utilities & Governance | Finance & Revenue Assurance

The Role: Senior governance leader protecting billing integrity, revenue assurance & compliance controls across a complex, highly regulated utilities business.

The Responsibilites:

• Lead and maintain a comprehensive billing governance framework, including controls, assurance activities and risk registers across the end-to-end billing capability.
• Drive the Revenue Assurance program to proactively identify, quantify and mitigate billing revenue leakage, compliance risks and systemic billing issues.
• Oversee and govern outsourced billing operations, including service delivery, quality assurance, compliance, capacity management and continuous improvement.
• Lead complex delayed billing and critical remediation initiatives, ensuring timely, accurate and customer-centred resolution of historical billing issues.
• Act as the primary accountability point for regulatory and external stakeholder relationships, ensuring all obligations are met and risks are transparently managed.

Skills & Experience Required:

• Significant experience leading billing governance, revenue assurance, risk, compliance or audit functions within regulated service delivery environments.
• Demonstrated expertise in billing accuracy, delayed billing remediation, revenue protection and the design and operation of compliance controls.
• Proven experience governing outsourced service providers or BPO arrangements, including performance management, quality assurance and contract compliance.
• Strong track record delivering complex remediation or recovery programs, particularly within billing or revenue-critical operational contexts.
• Tertiary qualification in Business, Accounting, Finance, Risk, Audit, Law or a related discipline; post-graduate or professional certification (e.g. CIA, CPA, CA) highly regarded.

What’s in it for you:

• Initial 3 Month Contract | View to Extend
• Footscray Location | Hybrid Working Arrangements
• Utilities & Governance | Finance & Revenue Assurance

Apply today and Jimmy Nguyen will reach out to disclose further information.