Project Manager – Service Transition

Location: Sydney
Rate: Up to $1,050 per day
Length: 24 months
Requirement: Australian Citizenship and ability to obtain Government Security Clearance

This role is responsible for leading the transition of a complex, safety-critical system into live operational service, ensuring all people, processes, and systems are fully prepared. You will drive readiness across multiple domains, minimising risk and enabling a smooth and controlled service commencement.

You will be joining a large, nationally significant organisation delivering complex programs within a highly regulated environment. The organisation is known for its focus on safety, innovation, and operational excellence across critical infrastructure services.

Key Responsibilities

• Develop and deliver end-to-end transition and operational readiness plans aligned to program milestones
• Engage and coordinate with cross-functional stakeholders including operations, engineering, training, and safety teams
• Oversee training development and ensure workforce competency and certification prior to go-live
• Ensure operational procedures, manuals, and workflows are updated to reflect new system capabilities
• Support and lead testing, validation activities, and operational readiness assessments
• Manage risks and ensure compliance with relevant safety, security, and regulatory standards

Required Skills and Experience

• Demonstrated experience delivering service transition or operational readiness within aviation, air traffic management, defence, or other safety-critical environments
• Proven track record working on complex, real-time operational systems (e.g. control systems, command & control, or critical infrastructure platforms)
• Strong understanding of regulatory and safety frameworks (e.g. CASA, ICAO, Defence, or equivalent highly regulated environments)
• Experience supporting operational cutover, shadow operations, and live service introduction in high-availability environments
• Background working closely with operational end users (e.g. controllers, operators, or frontline personnel) rather than purely IT stakeholders
• Ability to manage transition within 24/7 operational environments where downtime and risk must be tightly controlled

This is an opportunity to play a key role in delivering a high-impact program within a critical environment, ideal for someone who thrives in complex, high-stakes transitions and wants to make a tangible difference.

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

Please apply if this role sounds interesting to you, and we will reach out with more information!

Join an established and growing Crest Salesforce Partner as a Senior Salesforce Consultant. Our client offers fully remote working flexibility and they also provide an opportunity for career growth to move into an Architecture position in the future. There are multiple positions available on the consulting team and there is flexibility with the role’s start date. They are able to accommodate extended notice periods and vacations.

This is a Senior level position and will require someone who has experience leading an implementation before.

Responsibilities:

• Analyze and evaluate business systems and processes
• Work within Sales or Service Cloud
• Project Management experience: can implement waterfall and agile frameworks
• Stakeholder management: can lead client calls and gather requirements
• Business Analysis, Project Management and Implementation experience

Experience required:

• Previous Salesforce Consulting experience
• Sales and Service Cloud project implementation experience
• Salesforce Administration Certification

If you are interested, please respond or contact Jason Pho from Talent on 929 527 1784