• Exciting opportunity for ITSM Professionals
• 12 months + 12 months
• Must be an Australian Citizen

Our Client
Our client is highly respected organisation, who provides services and supports to thousands of individuals around Australia. With multiple locations around Canberra, this vital Government organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies, and initiatives that will improve the quality of life for Australia’s most vulnerable.

The Role
Our client is seeking an Assistant Director Service Transition to implement and transition new and changed ICT services and complete Change and Release Management activities. The successful candidate will lead the team responsible for managing service transition activities and will be responsible for ensuring the change and release management frameworks are adhered to.
Key responsibilities will include:

• Supervise team members and act as Director when required.
• Oversee the transition of services, applications, and infrastructure into operation
• Review all Service Transition records prior to closure to ensure satisfactory on-boarding.
• Manage and coordinate activities to minimise the risk of Service Transition delays to the business.

Skills and Experience

• Demonstrated experience leading teams in an operational environment through frameworks such as ITIL
• Experience in Service Transition
• Experience in Change and Release Management
• Experience working in Government or providing services to a Government agency

To apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 02 6129 6302 or email jaela.smith@talentinternational.com

Talent International

We are excited to be working with a major Queensland Government front-line department seeking as Principal Procurement Lead.

You will be part of the Procurement Services Group that provides a centralised Procurement Function to the whole agency.

As part of the ICT & Infrastructure team, you will be working as part of a small team that administers the undertaking of strategic procurement projects and contract management activities relating to high value/high risk procurement activities.

Role Requirements

Highly desirable Queensland Government Level 4 Procurement Certification or equivalent
Experience in SAP
Knowledge of the Queensland Information Technology Contracting Framework
In choosing the right person for this role we will consider what you have done previously – the knowledge, skills and experience you have built, your potential for development, and your personal qualities.

Key Responsibilities

Lead and mentor a category-based team of procurement professionals, ensuring an efficient and effective environment that facilitates quality services and delivers value for money outcomes.
Coordinate and manage significant procurement projects in cooperation with key stakeholders, ensuring that risk, probity, and transparency requirements are addressed.
Administer complex contracts in collaboration with Contract Managers in accordance with the principles of the Queensland Government Contract Management Framework.
Provide specialist procurement/contract and commercial advice relating to procurement matters.
Prepare reports, for internal and external stakeholders, collaboratively develop, implement, and maintain systems and processes to enable enhanced forecasting and management of workload for the team, including appropriate resource allocation.
Maintain up to date knowledge of contract management practices and contemporary acquisition practices, including their relationship with relevant government policies and initiatives.
Develop and maintain positive and constructive relationships and feedback mechanisms with internal and external clients, vendors, and staff to represent procurement services and ensure responsiveness to current and future needs.

About Talent

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If you wish to join us and begin your Talent International experience
click APPLY NOW or call Gary Murray
M 0437769041
E gary.murray@talentinternational.com

Opportunity/role
Our federal government client is seeking a talented EL1 level Service Designer for a long term contract with long term potential to work with Agile squads across multiple internal branches. You will be tasked with designing and improving customer outcomes and experiences through the improvement of operational and business processes and capabilities.

Key Responsibilities

• Research and identify insights, creating a common understanding
• Co-create and document current state service through design research, to identify current participant and staff experience, and business processes
• Co-create and facilitate process design improvements
• Advocate for the voice and experience of participants and stakeholders
• Facilitate design-thinking sessions with service users to design and test the future service (processes, channels, experiences)
• Understand the complex Agency eco-system and change impacts
• Ensuring that the end-to-end service experience is based around participant and staff need, in line with the Digital Service Standard and is consistent for all users across different touchpoints
• Evaluating the effectiveness of proposed solutions and design at both a conceptual and tactical level
• Provide assistance to the Product Owner with the use of system tools and other duties as required

Key Skills/Requirements

• Experience in working in multi-disciplinary agile teams across varied skillsets on large projects
• Experience in service design including developing service design artefacts
• Capacity to drive Human Centred Design-led thinking
• Qualitative and quantitative research capability, synthesis, and creative skills to solve complex problems
• Ability to work independently in a changing and ambiguous environment, and within constraints of working in a government organisation
• Strong kills in stakeholder engagement, communication and negotiation
• Ability to assess change impacts to customers and/or stakeholders
• Knowledge and experience in Agile, with the ability to work in a low-maturity agile environment
• Preferable to have prior knowledge and experience in disability, social services or public sector
• Demonstrated experience with Jira and Confluence or similar project management tools will be advantageous

Salary and Benefits

• $602.55 per day + 11% superannuation
• Melbourne (Richmond) or Geelong location
• 12 month initial contract, Long-term, rolling engagement
• Flexible work arrangements and policies, 7.5 hour days, 2 days work-from-home per week
• Complex, multi-channel environment with agile delivery structure

Please note: Australian Citizenship is mandatory for this federal government agency.

Apply
Submit your resume ASAP, or for further information please contact jarrodd.edwards@talentinternational.com // 0438 661 623

One of our client is looking to hire Product Managers with SaaS / Software Development experience background for a permanent role based in Adelaide

MUST HAVE: VALID AUSTRALIAN WORKING RIGHTS (Visa, PR, Citizen)

Experience Required:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree is a plus.
• A minimum of 5 years product management experience, within enterprise SaaS, consumer tech or other high-growth technology companies.
• Deep understanding of the unique challenges, trends, and competitive landscape within software industry is highly desirable
• A customer-centric approach and possess commercial acumen and customer-oriented thinking to work effectively with clients, understanding and validating their requirements.
• Proven leadership, demonstrating a track record of leading and inspiring teams.
• Strategic thinker with the ability to analyze market data, identify growth opportunities, and develop actionable product strategies. * An ability to execute on strategic priorities, articulate a clear vision as well as strong problem-solving skills and the ability to take an active role in delivery.
• Experience with agile development methodologies and product management tools.
• Exceptional communication, presentation, negotiation skills and agility in objection handling, rejection, and managing ambiguity.

If interested, APPLY NOW or call Aparna on 08 8228 1560 for more information

Head of Digital Technology Operations

Opportunity Knocks:

Join an organization that is uniquely positioned to add genuine value to the Auckland region, working on key high impact projects in their digital sphere.

The inside word:

• A balanced role working cross functionally across the Digital Team to drive continuous improvement to Digital processes and service quality
• Join as a member of the leadership team in New Zealand reporting into the CDO
• Inspire this team to move from good to great, while building excellent practice and a high performing culture.
• Share your passion for people and technology while driving the delivery of outcomes within a complex, matrix structure.
• You’re highly articulate and relate to individuals of all levels of the organization

Why you’re special:

• Your leadership capability develops, inspires, and motivates your teams to achieve.
• You hold strong Operational Capability leading a technology function, and breadth of knowledge across the entirety of the technology operations.
• You’ve held experience moving a team from good to great, while creating a culture of high performance, urgency, and delivery.
• You hold understanding of a highly complex, enterprise business, but are still close enough to the detail.
• You have a strong understanding of modern best practice and Agile.

What’s in it for you?

• This opportunity will allow you to make a real difference to this organization’s strategy and outcome
• This will be a varied role where your strength in problem solving will be used daily
• Flexibility is welcomed
• Work alongside top professionals in the field who are committed to continuous improvement and are invested in the success and growth of the brand.
• Have the opportunity to make a substantial impact on Auckland’s communities and services.