Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking an EL1 Senior Salesforce Support Administrator to join their team in any of their following offices – Richmond, Brisbane, Sydney, Canberra and Geelong.

• 12-month initial contract plus 12-month extension, excellent rates negotiable
• Hybrid with 3 days per week onsite
• Federal government role – Australian citizenship required
• BAU team

Key duties and responsibilities

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
• Deployment of changes via existing DevOps framework.
• Perform interrogation of various log sources to investigate issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Develop and maintain documentation on processes and configuration.
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
• Work within an Agile delivery methodology
• Troubleshooting API and integration issues with different applications e.g. MuleSoft.
• Development of meaningful event monitoring and alerting.
• Knowledge transfer and training within the team.

To apply for this opportunity, you will need the Selection Criteria below:

• Certified Salesforce Admin ADM201 or ADM211
• Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
• At least 5 years’ experience within Salesforce eco-system
• Demonstrable experience providing technical support for Experience Cloud.

APPLY:
Submit your resume or contact Shelley at shelley.harrison@talentinternational.com or call on 0418 572 482 for further information. Shortlisted will be contacted and applicants will be required to address and complete the above Selection Criteria and clear national police and federal background checks

Talent International is currently recruiting for an APS5 Strategy Officer to work for one of our Federal Government clients based in Surry Hills. The position is a 12-month contract role with the possibility of extension. The role pays $55.24/hr + Super.

7.6 hours per day and 38 hours per week

This is not a part-time position; however, this may be considered for the appropriate candidate

The APS5 Strategy Officer (Labour Hire) is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will be required to provide policy advice within an area of specialisation, with advice based on policies and legislation.

The position will be required to provide detailed technical, policy and operational support and advice. It will be required to perform procedural, clerical, administrative and operational tasks that support and contribute to the client’s objectives.

The APS5 Strategy Officer (Labour Hire) will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to senior executives to resolve moderately complex to complex enquiries.

Responsibilities of the role include but are not limited to:

• Gathering and developing structured insights and recommendations to address complex problems within strategic projects.
• Drafting components of materials for internal and external stakeholders to communicate perspectives, recommendations, and implications for the Agency.
• Presenting recommendations and facilitating discussions with a range of Agency stakeholders and leadership.
• Assisting and supporting regular strategy reporting, including status updates and exception reports.
• Supporting the development and management of project plans and schedules by the Agency’s project management framework.
• Supporting stakeholder event preparation and logistics (including but not limited to setting meetings, distributing correspondences, developing communication products, developing meeting minutes, and providing procedural and administrative support to senior staff).
• Supporting desktop research and review, conducting qualitative and quantitative analyses, and developing content briefs to support project deliverables.

Essential criteria:

• Strong analytical skills – Ability to gather, analyse, and develop structured insights and recommendations to address complex problems.
• Excellent communication skills – Proficient in drafting materials for internal and external key stakeholders, clearly communicating perspectives, recommendations, and implications for the Agency.
• Problem Solving – Able to resolve moderately complex to complex enquiries with sound decision-making and strategic advice based on policies and legislation.
• Project Management – Experience supporting the development and management of project plans, schedules, and reporting in line with established project management frameworks.
• Stakeholder Engagement – Comfortable interacting with internal and external stakeholders and managing relationships.

Desirable criteria:

• Adaptable and flexible – Ability to adapt to changing priorities and requirements in a fast-paced, dynamic environment.
• Strategic Thinking – Capable of presenting recommendations and facilitating discussions with a variety of stakeholders, including senior executives.
• Leadership Skills and Collaboration – The ability to work effectively in a team, actively contributing ideas and supporting colleagues to ensure collective goals are achieved.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.

• Senior Risk & Governance Officer
• Initial contract for 3 months + possible extensions
• Adelaide based role

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

We are looking for an experienced Senior Risk & Governance Officer to join one of our clients in Adelaide.

The following skills and experience are essential to be successful in this role:

• Extensive experience in policy analysis and contributing to the development of management systems to ensure compliance with legislation and internal policies and procedures.
• Lead the development of a governance, quality assurance and risk framework.
• Consolidate risk profiles and certification processes for reporting to Audit and Risk Management Committee.
• Ability to analyse information gathered from multiple sources, reconcile conflicts, synthesise broad information and analyse at a strategic and detailed level.
• Experience in applying effective problem-solving skills and being innovative and creative in generating solutions and facilitating workshops and discussion.
• Proficiency is the use of the Microsoft Office suite.
• Excellent interpersonal, communication and negotiation skills,

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Sheril via E// sheril.sequeira@talentinternational.com for a confidential chat!

Opportunity

• Great permanent career opportunity for a Business Systems and IT Manager
• Inner Melbourne (less than 3km from the CBD) with free on-site parking
• Flexible work model, competitive salary, collaborative culture

As the Business Systems and IT Manager, you will help to support a range of business systems and applications. You will work closely with the Executive Leadership Team (ELT), lead and direct a Systems Analyst to maintain, improve and develop business applications to support the business growth trajectory. You will engage with one or more outsourcing partners and vendors to ensure ICT services delivered meet the business objectives and are aligned to the strategic roadmap.

This role will help streamline processes by making the best use of technology available including CRM, Asset Management, Ordering, Claims, Finance, HR, Analytics, Reporting, Workplace Technology, Development Toolkits and IDE’s as well as drive the adoption of emerging technology including Virtual Reality, Drones, AI and Automation (eg Robotic Process Automation). The purpose being to future-proof the technology platform and business processes to ensure they support growth plans and expansion opportunities.

Role

• Own, Define and Manage Business Systems: Assess current-state and define the future-state for business systems including Commercial of the Shelf (COTS) and Software as a Service (SaaS) applications with particular emphasis on current workflow, CRM, Reporting and Analytics, and workplace productivity systems and processes. Ensure all functionality and available tools are being used and optimised
• Project Management: Plan and manage any projects including development of business cases, develop detailed project plans, manage project schedules, financials, risks, issues and dependencies (RAID) tracking and reporting on progress
• Change Management, Communication and Training: Analyse software upgrades and maintain release notes for new functionality and features, ensuring standard operating procedures (SOP’s) and work instructions are updated, staff are trained, and SharePoint intranet and training documentation is updated

• General IT Management: Provide oversight and manage third party providers for ICT networks, workplace technology, Microsoft Office Suite, O365, WAN/Mobility, Telephony, Peripherals, Networks and Security and ensure service delivery is maintained, and manage software licensing requirements and asset management
• Leadership: Manage and support the Systems Analyst including work prioritisation, day-to-day management, career development and training and participate in the Executive Leadership Team
• Continuous Improvement: evaluate emerging technology in Robotics Process Automation, AI, Analytics and VR.

About YOU

• Experienced in the operational management and ownership of business systems and functionality, processes, end-user training and release management for a small to medium sized business (SME) – 30-50+ staff and growing.
• Deep hands-on expertise in CRM, Data, Reporting and Analytics (Power Automate, PowerBI, MS Dynamics CRM)
• Exposure to mid-tier and SaaS Finance and HR Systems (eg, Xero, Elmo, HiBOB)
• Strong project management skills and track record planning, initiating and managing projects from ideation and business case to delivery and maintenance (BAU transition)
• Experience defining current and future state for business systems and drive projects relating to transformation.
• Strong business process analysis and systems analysis – ability to identify and document business requirements and business process modelling
• Vendor management and service delivery management
• Tertiary Qualifications in ICT or Business Systems (ERP)
• LEAN, Six Sigma process analysis and improvement qualifications nice to have.

You’re a highly collaborative leader with deep business process analysis skills and functional consulting, or business architecture background looking to make a difference and future proof a growing business’s processes and systems.

Application
For a confidential conversation about this great career opportunity, please contact Kylie.McManus@talentinternational.com // 0408 388 680.

Talent International is currently recruiting for multiple Customer Service Representatives x 10 to work for an NSW Government call centre based in 6-month contract role with the possibility of extension. The role pays $36.11/ hour + Super.

Start date: 2/05/2025

Hours of Work: 7 hours p/d, 35 hours p/w

Interviews are to be held onsite on Wednesday, 23rd April.

The successful contractors will be working on a 7 am-7 pm rotating roster Monday to Friday.

The successful contractors will be placed on a 2-week rotating roster – they will work the same shift for 2 weeks and will then transition to another shift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically, one roster will work an early start shift (e.g. 7 am start), then a mid-shift (e.g. 9 – 10 am start), then a late shift (e.g. 11 am start)

Key Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.

Essential Requirements:

• Eligibility to work full-time in Australia.
• Previous experience in customer service is ESSENTIAL.
• Must be confident working in a high-volume call centre environment.
• Available to commence immediately.
• Salesforce experience is preferred but not essential.
• Government call center experience is a bonus.

If you can demonstrate all the above and are available for an immediate start, then please apply.

Our Perth CBD based client is looking for a motivated Communications Officer to join an existing team working on large transport infrastructure projects. This is an initial 6-month contract role with potential extensions and offers flexibility and the chance to start immediately.

To be eligible for this role, you must be locally Perth based and have the ability to obtain a National Police Clearance.

Essential Skills and Experience:

• Experience in developing and delivering communication materials and strategies
• High level internal and external stakeholder management skills
• Strong research, information gathering, analysis and problem-solving skills
• Experience in writing various communication Documents for a diverse range of channels
• Strong facilitation skills and the ability to deliver presentations to groups and individuals.
• Ability to write ministerial correspondence, briefing notes and responses to Parliamentary questions
• Strong verbal and written communication skills
• Creative with good interpersonal skills
• Leadership and any experience in developing community education communication campaigns highly desirable.
• Ideally a degree in Public Relations, Marketing, Communications or Management.

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your C.V (in word). For a list of all vacant positions, please see our website www.talentinternational.com

For further information please contact Kate Reynolds on 0448 001 382 or kate.reynolds@talentinternational.com