Participant Support Officer

  • Australia
  • South Australia
  • Contract
  • Negotiable

  • Participant Support Officers – APS3 (Multiple postitions available)
  • 12 Months Contractual role initially
  • Multiple positions available across regional South Australia

Regional Areas of South Australia: Ceduna ; Port Lincoln ; Port Augusta ; Whyalla Norrie ; Port Pirie; Murray Bridge .

We are looking for an experienced Participant Support Officers to join one of our clients across multiple locations within regional South Australia.. The following skills and experience are essential to be successful in this role:

  • Providing counter/reception support for the local office.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Coordinating appointments and ensuring facilities are accessible for stakeholders.
  • Receiving and recording complaints and other feedback.

AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Sheril via E// sheril.sequeira@talentinternational.com or call on 088228 1500 for a confidential chat!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • Melbourne
  • Contract
  • Up to AU$37.36 per hour

The opportunity
Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.
Labour Hire contract until 31/12/2024, with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client’s Bentleigh office.

About the role:
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Financial Stream responsibilities will include:

  • Managing and resolving participant matters by actioning planning tasks as per the Agency Act
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
  • Managing the team shared email inbox, appointments and telephone enquiries
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
  • Undertaking research and investigation activities and preparing associated reports and correspondence
  • Undertaking a range of data entry activities and ensuring follow up is completed
  • Receiving and recording complaints and other feedback in the Business systems

About you

  • Australian citizenship is a requirement to be eligible for this position
  • Previous experience within Government or Disability highly advantageous
  • Ability to work in a team
  • Communication skills
  • Customer service skills
  • Ability to manage conflict and difficult/sensitive conversations
  • Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • Ability to use initiative and work independently
  • Ability to learn new systems and processes

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check

APPLY

Submit your resume, or for further information please contact
samuel.beckett@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • Victoria
  • Contract
  • Up to AU$37.36 per hour

The opportunity
Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.
Labour Hire contract until 31st December 2024, with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client’s Echuca office.

About the role:
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Financial Stream responsibilities will include:

  • Managing and resolving participant matters by actioning planning tasks as per the Agency Act
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
  • Managing the team shared email inbox, appointments and telephone enquiries
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
  • Undertaking research and investigation activities and preparing associated reports and correspondence
  • Undertaking a range of data entry activities and ensuring follow up is completed
  • Receiving and recording complaints and other feedback in the Business systems

About you

  • Australian citizenship is a requirement to be eligible for this position
  • Previous experience within Government or Disability highly advantageous
  • Ability to work in a team
  • Communication skills
  • Customer service skills
  • Ability to manage conflict and difficult/sensitive conversations
  • Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • Ability to use initiative and work independently
  • Ability to learn new systems and processes
  • Willing to work 5 days per week on site

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check

APPLY

Submit your resume, or for further information please contact
samuel.beckett@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Project Coordinator

  • Australia
  • Brisbane
  • Contract
  • AU$550 - AU$625 per day + daily rate

Talent International is searching for an experienced Project Coordinator to join our client, a leading logistics organisation. This role is based in Fortitude Valley on a 6-month contract.

Purpose:
The Project Coordinator will coordinate the activities, resources, financials and information associated with the Infrastructure projects to support the Program Manager in a successful project implementation. The Project Coordinator will be required to support multiple projects at any one time.

Responsibilities / Critical Deliverables:

  • Assist the Program Manager to ensure project management governance and controls are adhered to across the program.
  • Assist the Project Managers with financial management activities such as raising purchase orders and requisitions, paying invoices, maintaining the project cost model and completing month end requirements such as forecasts and accruals.
  • Assist the Project Managers in the maintenance of the project schedule using (MS Project), reviewing the schedule regularly to ensure tasks and milestones are being achieved in a timely manner and that the resource forecasts are accurate for timesheets.
  • Produce status reports, assist with the compilation of Steering Committee packs, maintain action logs and registers and complete any ad hoc reporting requirements
  • Facilitate new start processes, access and tracking of resource information and assist with compilation of Business Cases, SOWs and SOW variations for project resources.
  • Support the Project Manager with any other project related administrative activities such as booking travel, attending meetings and taking Minutes and maintaining project related registers.
  • Manage the delivery of smaller improvement requests (AIHs) by coordinating resources, ordering

Skills & Qualifications:

  • Minimum of 5 years previous Project Coordinator experience, ideally in Information Technology.
  • Experience in Microsoft Office including MS Project
  • Experience in using the SAP procurement and project modules is mandatory.
  • Experience in managing project financials in SAP and a financial workbook (cost model).

Specific Skills:

  • High level of IT project management skills and experience and have worked within a PMO.
  • Proven experience working in large complex organisations.
  • Proven ability to manage conflicting priorities and multiple activities and projects in parallel.
  • High level of interpersonal, negotiation, stakeholder management and communication skills and an ability to effectively develop common goals and strong working relationships with senior managers, operational staff and external suppliers.
  • Intermediate level of skill in Microsoft Project.
  • High level of skill in SAP Projects and Procurement modules.
  • Previous experience using Project Online is highly desirable.

How to Apply:
To find out more, please “Apply for this job” or contact Jenifer Mitchell on (07) 3031 4511 or jenifer.mitchell@talentinternational.com

For a list of all vacant positions, please see our website www.talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS4 & APS5 Complaints Officer's

  • Australia
  • Greater Geelong
  • Contract
  • AU$43.82 - AU$55.24 per hour

Opportunity

Great full time hourly rate contract opportunities for an initial 12 months, paying $43.82 + Super & $55.24 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable.

​​​​​​​Multiple positions at both APS4 and APS5 level.

Your duties will include:

  • Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Coordinating correspondence, briefing and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

Requirements

  • Australian Citizenship is mandatory
  • Ability to pass Australian federal background checks
  • Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
  • Excellent communication skills and ability to build rapport
  • Ability to juggle multiple cases with strong time management
  • High attention to detail to record accurate information within case management system
  • Proactive approach and inquisitive nature – ability to ask the right questions to extract information
  • High degree of empathy and compassion for individuals from diverse backgrounds

Apply

For more information please email Samuel.beckett@talentinternational.com.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS6 Project Officer

  • Australia
  • Greater Geelong
  • Contract
  • Negotiable

The opportunity
Our client is a large federal government agency. They are seeking an APS6 Project Officer to join on a long term contracting basis within their Home and Living Innovation Branch, and play a supporting role across a range of projects.

  • 12 month contract plus 12 month extensions
  • Geelong based, with 3 days in the office per week
  • Hourly rate of $60.26 plus super

The role
As a Project Officer within the Home & Living Group, you will support projects for a business unit focused on the identification, design and delivery of contemporary home and living supports that are effective and efficient for NDIS participants, providers and the Scheme. Your responsibilities will role include but are not limited to:

  • Developing and managing project plans and schedules in accordance with the Agency’s project management framework
  • Providing specialist advice and technical expertise to staff and stakeholders
  • Performing independent research work and analysis including the preparation of draft reports on relevant project activities
  • Coordinating regular project reporting including status updates and exception reports
  • Preparing draft written material including business cases, plans, executive briefs and corporate documentation
  • Monitoring project budgets, review and report on expenditure and assist with procurement and contract management
  • Identifying and assisting with the management of project risks, issues and benefits
  • Contributing to project quality management to ensure that project deliverables are fit for purpose and meet client needs

About you
The successful applicant will have:

  • Demonstrated previous experience as a Project Officer/Coordinator/Analyst in large complex environments
  • Experience working within a compliance and regulatory framework
  • Knowledge of the National Construction Code would be highly desirable
  • Skills in managing project plans, schedules, budgets, reporting, and risk management
  • Excellent written and verbal communication skills and stakeholder engagement abilities
  • Demonstrated ability to manage competing priorities and work in a dynamic environment
  • A government background with previous experience in the preparation of briefs and ministerial correspondence

Please note that this role is only open to Australian Citizens.

Apply:
Please submit your resume ASAP. For more information, please call Jarrodd on 0438 661 623 or email jarrodd.edwards@talentinternational.com.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS4 Assurance Planning Officer

  • Australia
  • Melbourne
  • Contract
  • AU$43.82 - AU$44.82 per hour

The opportunity

Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple Planning Officer’s to join the Scheme Reforms Branch in ensuring the uplift of services and initiatives that support stronger outcomes for Participants of the Scheme.

APS4 Labour Hire daily rate contract spanning an initial 12 months with the strong possibility of extension. Hourly rate on offer is $43.82 + Superannuation. To be based out of our client’s Richmond location.

This contract will be within a hybrid environment, with 2 days working from home, and expected 37.5-hour weeks.

About the role

The APS4 Assurance Planning Officer will have a public contact role and may be required to communicate with and provide advice to a range of internal and external stakeholders.

Responsibilities:

  • APS4 Assurance Planning Officers are accountable under broad direction to undertake moderately complex work that delivers quality outcomes across the Assurance Planning Team
  • Collection and assessment of key planning decisions in accordance with the National Disability Scheme Act and Rules
  • High quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures
  • Research and review decisions with regard to routine cases and manage moderately complex cases with the assistance of staff at higher classification level
  • Organising the team email inbox, scheduling appointments
  • Engagement with internal and external stakeholders
  • Key skills required include communication and interpersonal skills

About you

  • Australian citizenship is a requirement to be eligible for this position
  • strong communication and interpersonal skills
  • data analytical skills
  • time management and,
  • ability to manage multiple participant records at once

APPLY

Submit your resume, or for further information please contact samuel.beckett@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Governance Coordinator

  • Australia
  • Victoria
  • Contract
  • AU$50.00 - AU$57.00 per hour + Super

The Client & Role:

We’re currently working with a Regional Victorian company operating from Corryong to Yarrawonga then south to Benalla. They’re seeking a Governance Coordinator to come on and provide direction for the operation of their governance function, providing some high-level support to the Board and sub-committees and promoting good practices by developing systems, policies and procedures in accordance with their requirements and needs.

Initially offered as a 7 month contract the role has a strong likelihood of extending and has a rate set of up to $57 per hour plus super.

Responsibilities:

  • Coordinate high level support to the Board of Directors; ensuring the smooth operations of Board affairs and assist with the preparation and distribution of agendas, reports, and minutes in a Board environment.
  • Coordinating the preparation and execution of Board and Committee official business engagements including attendance at conferences, partner engagements and professional development opportunities.
  • Develop, implement, and maintain policies, procedures, and other guidelines relevant to the corporate governance function of the Corporation.
  • Provide guidance and support to all business units on corporate governance principles including conflicts of interest, gifts, benefits and hospitality, freedom of information and privacy matters.
  • Carry out any other duties as directed.

Required Skills & Specialisms:

  • Demonstrated knowledge of principles and practices of corporate governance.
  • Demonstrated ability to work under broad direction to meet objectives within limited timeframes and manage several issues concurrently.
  • Extensive experience in governance including board meeting procedures and protocols.
  • Excellent organisational, interpersonal and communication skills, and expertise in the production of Board or similar materials.
  • Excellent computer skills and knowledge of the Microsoft Suite of products.
  • Experience in procedure writing and training manuals.
  • Understanding of the legal, socio-economic, and political context in which the organisation operates.
  • Degree or diploma with relevant experience in a similar role, or lesser formal qualifications with extensive and diverse experience.
  • Experience in a regulated public sector or corporate environment.
  • Experience in supervising and training staff.

If you are a governance professional based along the eastern side of the Murray apply through the link provided or send your CV to daniel.clifford@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.