
Project Officer
The Project Officer is responsible for providing high-quality support to the Program Office to ensure effective delivery of projects and programs. The role is responsible for coordinating project activities, providing administrative support, supporting governance processes, and administering customer contract obligations to ensure compliance with organisational standards, policies, and objectives.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
* Provide administrative and coordination support across a range of projects and initiatives within the Program Office.
* Prepare high-quality documentation including program and project progress reports, dashboards, contract performance updates, briefing papers, and presentations for management and governance bodies.
* Arrange and support meetings, including agendas, minutes, action tracking, and logistics.
* Maintain accurate and up-to-date program databases, contract documentation, registers, and records in compliance with organisational policies.
* Contribute to improving project coordination processes, tools, and templates within the Program Management Office.
* Assist with reviewing, and administering contracts, agreements, and contract variations in accordance with procurement and legal frameworks.
* Support procurement processes including preparation of tender documentation, evaluation coordination, and supplier onboarding.
* Support quality control by checking deliverables, ensuring documentation is accurate, and processes are followed.
* Contributes to Program Office planning.
* Liaise with internal stakeholders, suppliers, and consultants to resolve contractual issues or disputes in a timely manner.
KEY SPECIALIST COMPETENCY REQUIREMENTS
Project Management (Generalist) – Foundational
* Plans and delivers project related tasks to agreed timelines and outcomes.
Utilise and Optimise Software – Intermediate
* Uses selected software to complete tasks.
* Develops skills in new productivity software.
* Identifies ways to leverage software.
Customer Service Support – Foundational
* Responds to common requests for service by providing information to enable fulfilment.
* Promptly allocates unresolved calls as appropriate.
* Maintains records, informs users about the process and advises relevant persons of actions taken.
KEY CORE COMPETENCY REQUIREMENTS
Actively Creates Collaborative Opportunities – Foundational
* Maintains awareness for collaborative opportunities.
* Engages in collaborative activities.
Clear & Responsive Communicator – Intermediate
* Presents messages and their context in an authentic, clear and concise manner.
* Adapts communication and delivery style to audience needs.
* Listens with intent to gain understanding and responds in a meaningful and timely manner.
Customer & Stakeholder Oriented – Intermediate
* Understands the customers/stakeholders and their goals and needs.
* Considers the customer/stakeholder perspectives in the work that we do.
* Understands the relationship between customer and stakeholder satisfaction and the organisation’s ongoing success.
Manages Own Performance – Foundational
* Focuses effort on achieving quality results.
* Establishes challenging and realistic goals for self.
* Takes accountability for own work.
Transparent & Honest – Foundational
* Speaks openly about individual goals, opportunities, and challenges.
* Fosters an environment where people feel safe to express their thoughts and ideas.
KEY LEADERSHIP COMPETENCY REQUIREMENTS
Influential – Foundational
* Uses communication skills and strategies to transfer ideas.
* Provides perspective and positive influence.
SKILLS, QUALIFICATIONS AND EXPERIENCE
* Experience in the planning and execution of projects.
* Experience in the provision of committee secretariat work.
* Experience working with Microsoft Office product suite.
* Understanding of IT and social media.