Job Summary / Overview
The Participant Support Officer – Customer Service & Administration role provides administrative and operational support within a participant service environment. Working as part of a team the role supports participant enquiries, coordinates appointments and manages administrative tasks to ensure effective service delivery. The position contributes to delivering consistent and accessible services through established procedures and systems.

Key Responsibilities

• Manage and resolve participant matters by actioning planning tasks in accordance with legislative requirements
• Provide reception and counter support including assisting participants with enquiries and online services
• Respond to customer enquiries and provide information or referrals to appropriate services
• Manage shared team inboxes appointments and telephone enquiries
• Coordinate appointments and ensure office facilities are accessible for participants
• Conduct research and investigation activities and prepare reports and correspondence
• Perform data entry activities and ensure required follow up actions are completed
• Receive and record complaints and feedback in internal business systems

Required Qualifications

• Working with Children Check
• Ability to use Microsoft Office and computer based systems
• Ability to access and use client records management systems and related applications

Skills & Competencies

• Administrative and organisational skills
• Customer service and stakeholder communication
• Ability to follow established procedures and protocols
• Attention to detail and data management capability

Multiple locations available:

• Kununurra
• Carnarvon
• South Hedland
• Karratha

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your C.V (in word). For a list of all vacant positions, please see our website www.talentinternational.com

For further information please contact Irene Yam on 08 6212 5518 or irene.yam@talentinternational.com

Our client is a large values-focused Federal Government Agency seeking multiple APS4 & APS5 Complaints Officers to support the coordination and resolution of escalated complaints received from a range of sources.

This role suits someone who is empathetic, resilient, and confident working with sensitive information while meeting strict timeframes and delivering high quality outcomes.

ROLE DETAILS
Classification: APS4 (2 x positions) & APS5 (8 x positions).
Locations: Richmond, Broadmeadows or Geelong.
Contract: Initial term until 31 December 2026 (extension potential).
Rate: APS4: $43.82/hr + Super / APS5: $55.24/hr + Super
Eligibility: Australian Citizenship required (Federal Government)

ABOUT THE ROLE

• You will manage complaints end-to-end, including assessing information, recording details, resolving or referring matters, and ensuring deadlines are met.
• You’ll liaise with participants/representatives and internal teams through quality written correspondence and professional outbound calls, while maintaining accurate records.
• There may also be exposure to monitoring and recording participant critical incidents, identifying risk factors, escalating appropriately, and supporting coordinated responses (depending on team allocation).

KEY RESPONSIBILITIES:

• Manage complaints, including assessing information, recording details, resolving and referring as required
• Manage escalated complaints and meet strict deadlines
• Communicate with complainants and internal teams via written correspondence and outbound calls
• Maintain accurate and timely records.
• Support day-to-day operational issues and contribute to team objectives
• Where required: monitor and maintain incident data, assess risk factors, escalate appropriately, liaise with stakeholders, and prepare reports (critical incidents stream)

ESSENTIAL CRITERIA:

• Positive contemporary attitude to people with disability
• Adaptable communication and people skills
• Ability to manage confidential and sensitive information
• Ability to work autonomously in a dynamic, fast-paced environment and meet timeframes
• Resilience and emotional intelligence when exposed to sensitive or potentially distressing information
• High levels of integrity and professionalism aligned to values and mission

DESIRABLE

• Experience in the disability or allied health sector

APPLICATIONS CLOSE: Monday, 23^rd March 2026

APPLY
Submit your resume, or for further information please contact:
Reece Prideaux – Talent International
reece.prideaux@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Do you have excellent administration, coordination and business support experience?

If that sounds like you, read on!

We’re seeking a very capable business support person to join a busy business group and provide high level administrative support across the group.

That means you’ll be providing business and administrative support, coordinating governance meetings, booking travel, providing financial administration, and coordinating events.

You’ll bring a suite of all round administrative and coordination skills and experience, and ideally have experience in the public sector. You’ll be accustomed to working with senior managers and understand managing confidentialities and sensitive information.

You’ll:

• have experience in administrative support or personal assistance roles
• thoroughly enjoy administrative support and making things happen – organising and prioritising is your natural thing!
• have a high level of attention to detail and able to think ahead
• be a true confidante
• be able to put events together and able to manage all the details
• enjoy being flexible, adaptable and have a can-do nature
• have solid systems capabilities including the Microsoft suite.

You’d be joining a collegial team that enjoys their work and providing excellent support to their business group.

If this sounds like the opportunity for you – don’t delay and apply now with your CV and a cover letter telling us why in your own words. We will be reviewing applications as they come in. Please note, you must be a New Zealand citizen to be eligible.

For more information or to discuss the role please contact Jacaleen Williams at Talent International on 021 732 996.

• Initial Contract Until Mid-November 2026 | Potential for Extensions
• Eastern Suburbs Location | 3 Days On-Site & 2 Days WFH
• International Engagement & International Delegation with China

The Role: The International Engagement Officer will focus on supporting agreement development processes, preparing required documentation, and assisting with the coordination of delegation visits and related engagement activities.

The Responsibilities:

• Provide high-quality administrative and operational support to the China Regional Team, including monitoring enquires, processing new agreement requests and renewals, and maintaining accurate records and workflow tracking.
• Support the China Regional Team in hosting and coordinating delegation visits and related engagement activities including logistics planning, documentation preparation and on-site support.
• Assist with tracking student pipeline from partner institutions by maintaining spreadsheets, monitoring application progress and preparing simple reports for the Team Lead (China) and relevant stakeholders.
• Coordinate the planning, preparation and implementation of international visits for delegations from international universities, research centres and governments, including scheduling, providing services, co-ordinating projects, supporting committees, producing reports and allocating resources in accordance with agreed standards and timeframes.
• Deliver high-level and effective service regarding visit plans, adhering to privacy, confidentiality and compliance requirements.
• Actively participate in, develop and implement continuous improvement activities relating to practices/protocols, quality assurance standards and customer service excellence.

Skills & Experience Required:

• Excellent written and verbal communication skills in both English and Mandarin is essential, with demonstrated ability to support student and partnership-related projects through effective coordination, documentation and deadline management.
• Demonstrated experience in, or understanding of, the Australian higher education sector, including areas such as student recruitment, admissions, transnational education or international partnerships.
• Strong interpersonal skills with the ability to liaise confidently and professionally with education staff, academics, students, senior leaders and external partners and delegations.
• Advanced administrative capability, with experience developing and improving operational processes and workflow systems in a structured environment.
• Strong attention to detail, collaborative working style and the ability to operate effectively in a fast-paced, student-focused environment.
• A tertiary qualification and subsequent relevant experience in international program development.

What’s in it for you:

• Initial Contract Until Mid-November 2026 | Potential for Extensions
• Eastern Suburb Location | 3 Days On-Site & 2 Days WFH
• International Engagement & International Delegation with China

Apply today and Jimmy Nguyen will reach out to disclose further information.

This role delivers administrative governance and operational support, primarily for Senior Leadership at a leading mining company. You will provide high-level executive coordination while managing financial processes, reporting, and systems. The position is key to ensuring smooth operations, accurate reporting, and effective stakeholder engagement.

Key Responsibilities

• Manage complex calendars travel arrangements and prioritisation of critical engagements
• Coordinate Senior Leadership meetings and strategic workshops
• Prepare agendas briefing papers and pre-reads
• Track actions decisions and key deliverables to closure
• Provide confidential correspondence and stakeholder coordination support
• Manage payment processing including purchase orders and invoice coordination
• Undertake payment reconciliation ensuring accuracy and compliance
• Monitor budget tracking and expense reporting
• Manage timesheet coordination review and submission processes
• Generate executive reports and dashboards from internal systems
• Maintain structured SharePoint and Teams document repositories

Required Qualifications

• Advanced Microsoft Office proficiency including Outlook Word Excel and PowerPoint
• High-level experience using Microsoft Visio for process mapping and documentation
• Experience using Microsoft Planner for tracking initiatives and reporting deadlines

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your C.V (in word). For a list of all vacant positions, please see our website www.talentinternational.com

For further information please contact Rekha Patil on 0480 034 275 or rekha.patil@talentinternational.com

• Claims Consultant
• 6 months initial contract with possible extension
• Adelaide Based Position

Manage end-to-end Motor & Property claims, from lodgement to settlement. Liaise with customers, brokers, repairers and markets, assess coverage, calculate settlements, pursue recoveries and ensure timely, compliant resolution. Support data monitoring and continuous improvement while delivering exceptional stakeholder service.

Responsibilities:

• Manage and administer new claims, including liaising with Customers, Repairers/Suppliers and Other Parties
• Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
• Assist, as required, Divisional Manger with the preparation, monitoring and analysis of claims data.
• Identify and pursue all opportunities of recovery.
• Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures, policies and GICOP requirements, which meet Quality Assurance and service standards.
• Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers and Assessors.
• Provide claims support and information and operate in a team environment

Qualifications:

• Experience in end to end Motor and/or Property claims
• Knowledge of the recoveries process
• Excellent Communication and Interpersonal skills
• Decision making skills
• Ability to work well within a team
• Ability to work unsupervised
• An understanding of Covers and policy wordings
• Capacity to recognise trends and anomalies of claims data

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

My client, an established and nationally recognised professional education provider, is seeking an experienced and proactive Reception & Administration Support professional to join their team in a dynamic hybrid role.

This position combines front-of-house reception responsibilities with finance and operations administration support. You will be the first point of contact for students, clients and visitors, while also playing an important role in supporting financial processes and campus operations. This is a full-time, office-based role suited to someone who enjoys working with both people and systems in a fast-paced, professional environment.

Key Responsibilities

Front of House & Customer Support

• Welcome students, clients and visitors onsite and provide remote support where required

• Respond to phone and email enquiries in a professional and timely manner

• Maintain high campus presentation standards, including training room readiness and hospitality areas

• Coordinate onsite logistics to ensure smooth daily operations

Finance & Administration Support

• Manage invoicing, receipting and follow-up of outstanding accounts

• Contact customers to resolve payment queries and support debt collection processes

• Perform data entry, reconciliations and maintain accurate financial records

• Support month-end processes and assist with daily operational administration

• Liaise with internal teams and external stakeholders to resolve financial or operational queries efficiently

About You

You are organised, detail-oriented and take ownership of your work. You enjoy supporting both people and processes, and thrive in a structured, team-oriented environment.

• Minimum 12 months’ experience in an administration or coordination role

• Previous front-of-house or reception experience highly desirable

• Strong communication and organisational skills

• Proficient in Microsoft Office Suite

• Experience with Microsoft Dynamics is advantageous but not essential

• Professional presentation and customer-first mindset

What’s On Offer

• Competitive salary package

• Staff referral bonus

• Employee Assistance Program (EAP)

• Birthday leave and volunteering leave

• 2 days paid study leave per year

• Donation matching program

• Access to thousands of professional development courses

• Complimentary access to internal training programs

Apply now for immediate consideration.

My client, a global digital media company is looking to add a Director of Revenue Operations to work out of their NYC based office.

In this role you will set the revenue operations strategy, managing the revenue operations budget, maximizing user and asset value, initiating and growing alternative revenue streams, and delivering on revenue targets.

Responsibilities

• Develop and execute short-term and long-term revenue operations strategies
• Set, track, and report on revenue-related KPIs
• Research and implement diverse revenue streams across company assets
• Oversee ad stack and programmatic results across all formats (display, video, native)
• Drive optimal results with revenue partners via fostering of relationships
• Collaborate with product and engineering teams, as well as general managers on testing and implementing revenue products
• Provide actionable insights from revenue data to stakeholders
• Ensure ad quality and compliance with industry standards (GDPR, CCPA, etc.)
• Stay updated on industry news, regulatory updates, and key technological changes

Qualifications

• 5-7 years of experience leading revenue operations teams in a publishing/media company
• Knowledge of programmatic ecosystems and platforms (Google, Rubicon, Index Exchange, etc.)
• Proven experience in building and scaling direct-to-consumer revenue channels
• Demonstrated ability to develop and execute revenue growth plans
• Experience in building and optimizing data infrastructure for monetization
• Strong leadership skills and strong ability to cross collaborate between teams
• Data-driven problem-solving skills and attention to detail
• Experienced collaborating with product and engineering teams