Membership Specialist
Are you someone who genuinely loves people, thrives on building strong relationships, and takes pride in delivering exceptional service?
ACE New Zealand is looking for a proactive and relationship-focused Membership Specialist to join their team in this pivotal part-time role where you can truly make a difference. This is an opportunity to join a purposeful, values-led organisation while working alongside a highly collaborative and supportive team.
About ACE New Zealand
ACE New Zealand is the consultant’s champion, a representative association for engineering and consulting firms in New Zealand. Their membership includes over 270 businesses that employ around 16,000 people working across the built and natural environments – from business leaders to professional services in engineering, digital innovation, surveying, project management and planning, from HR professionals to design thinkers and MÄoritanga advisors – their membership is diverse and growing and they need the right people to join them on their journey. You’ll be working at the heart of a sector filled with some of Aotearoa’s most respected and forward-thinking leaders, engaging daily with organisations shaping our built and natural environments.
About the Role
This is a people-centric, service-oriented role focused on delivering an exceptional membership experience through strong relationship management, proactive engagement, and highly effective administration and process support. This is a unique opportunity to connect with inspiring people, contribute to meaningful work, and be part of a community that is driving positive change across New Zealand.
You will become a key point of contact for members, ensuring they feel connected, valued, and supported, while also following up on potential new membership opportunities and helping ACE New Zealand continue to improve and evolve its systems, processes, and engagement strategies.
In this role, you can expect to:
- Manage and respond to member enquiries
- Proactively engage with members on a daily basis
- Actively identify and engage prospective members, confidently bringing new organisations into the ACE community
- Manage member application, approval and onboarding
- Build strong relationships with members engaging with ACE content and services
- Lead the ongoing enhancement and optimisation of their newly implemented CRM system
- Report on membership data to support timely decision-making, communications, and Board reporting
- Manage the recruitment, onboarding and ongoing support of ACE’s Regional Champions, including reports and communications
- Improve membership processes, systems, and functionality
- Contribute ideas and initiatives within a collaborative small team environment
About You
This role will suit someone who:
- Loves people, relationships, and delivering exceptional service
- Has strong emotional intelligence and communication skills
- Is calm, adaptable, and solutions-focused under pressure
- Enjoys improving systems and processes
- Takes pride in delivering outstanding client experiences
- Brings initiative while also valuing collaboration and team input
- Thrives in a small team environment where everyone contributes
Experience within a membership organisation, association, or not-for-profit environment would be advantageous but is not essential.
What will be essential is a strong customer or client service background, ideally with experience building relationships, improving processes, and contributing to business growth through proactive engagement and exceptional service.
Why Join ACE New Zealand?
In return for your experience, you’ll become part of a highly supportive and committed team that genuinely lives its values.
ACE New Zealand’s Core Values:
Compassion
We value kindness, trust, and respect in all our interactions.
Exploration
We foster curiosity, creativity, collaboration, and continuous growth.
Collective Brilliance
We believe in the power of connection, diversity of thought, and meaningful partnerships.
Trailblazers
We strive to lead, innovate, and create positive change within our industry.
Additional Benefits
- Five weeks annual leave
- Up to three additional organisational days over the Christmas/New Year period
- Generous health and wellbeing benefits
- Flexible working environment
- Empowering, people-centred leadership
- Opportunity to make a meaningful impact within a purpose-driven organisation
To Apply:
If this sounds like the opportunity you have been looking for, we would love to hear from you. Applications will be reviewed daily and advertising may close as soon as a suitable applicant is found, or on Wednesday 9th of June.
For further information and a copy of the full position description, please contact Amber Rostedt on 027 548 4844 or Katie Kemp on 021 928 232
Only applicants with the right to work in New Zealand should apply.