APS6 Support Needs Assessor | National | Jul 2026 – Dec 2026

About the Client

Our client is a Federal Government agency responsible for supporting Australians through nationally delivered services and assessment processes. The organisation works closely with participants, families and service providers to ensure decisions are evidence-based, consistent and person-centred.

About the Role

The APS6 Support Needs Assessor is responsible for conducting support needs assessments, analysing participant information and evidence, and preparing clear assessment reports to support decision-making. The role operates within a participant-centred environment and requires strong communication, assessment and judgement skills when engaging with participants, representatives and internal stakeholders.

Key Responsibilities

• Conduct support needs assessments through participant interviews and information gathering
• Analyse and synthesise participant information and supporting evidence
• Prepare clear, accurate and evidence-based assessment reports
• Apply policy, legislation and operational procedures to assessment activities
• Communicate assessment processes and outcomes to participants and representatives
• Identify and escalate complex, high-risk or sensitive matters appropriately
• Work collaboratively with internal teams to support planning and service delivery outcomes
• Maintain accurate records using digital systems and assessment tools

Skills and Experience

• Experience conducting assessments, interviews or participant-centred evaluations
• Strong written communication skills, including report writing and documentation
• Ability to analyse complex information and make evidence-based recommendations
• Demonstrated stakeholder engagement skills with diverse audiences
• Experience working within legislative, policy or compliance frameworks
• Ability to manage competing priorities while maintaining quality and accuracy
• Understanding of trauma-informed, culturally aware and person-centred practice

Qualifications

One of the following is highly desirable:

• Allied Health qualification such as Occupational Therapy, Physiotherapy, Speech Pathology, Social Work, Dietetics, Exercise Physiology, Rehabilitation Counselling or Counselling
• Registered Nurse (RN), Enrolled Nurse (EN), Education professional or Behaviour Support Practitioner
• Experience administering support needs assessments or similar person-centred assessment frameworks

Eligibility / Other Requirements

• Work Rights: Australian citizens only
• Pre-employment Checks: Relevant pre-employment checks may apply

Why this role may appeal

This role offers the opportunity to directly contribute to participant outcomes through evidence-based assessment and decision-making. It will suit professionals who enjoy combining analytical thinking, stakeholder engagement and person-centred practice within a structured government environment.

How to Apply

Please submit:

• Current CV
• Statement of capability
• Confirmation of Australian citizenship/work rights
• Contact details for two referees

Applications that do not include all the requested information may not be considered.

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Silverwater, NSW | Hybrid working
Immediate start | Contract until December 2026
Strong potential to become permanent in January 2027
Monday to Friday | Minto site attendance 1 day per fortnight

Why this role stands out

Genuine contract-to-permanent opportunity
Start in a contract role through to the end of December 2026, with strong potential to convert to a permanent position in January 2027.

Hybrid flexibility with operational variety
You’ll be based out of Silverwater with hybrid working available, while staying connected to the operational workforce through regular site attendance, including Minto one day per fortnight.

Hands-on HR role with real business impact
This is a practical HR Business Partner role where you’ll work closely with operational leaders, support frontline teams and help managers navigate real people matters in a fair, commercial and consistent way.

About the business

Our client is a global technology organisation operating across road safety, transport and mobility services. They partner with government and commercial customers to deliver technology-led solutions that support safer, more efficient movement across communities.

The business operates in a highly regulated, operational environment and supports a large, field-based workforce across NSW.

The opportunity

This is a great opportunity for an experienced HR Business Partner who enjoys operational environments, employee relations and working closely with leaders who need practical, timely advice.

Based out of Silverwater with hybrid working available, you’ll support NSW operations across a large casual and field-based workforce. You’ll also work from the Minto location one day per fortnight, helping you stay connected to the teams you support.

The role covers a broad mix of employee relations, investigations, disciplinary matters, workforce planning, onboarding, HR operations, reporting, performance processes, employment documentation and contract administration.

What you’ll be doing

You’ll act as a trusted HR partner to operational leaders, supervisors and employees across NSW. The focus is on providing clear, practical and consistent HR support in a fast-moving workforce environment.

Your day-to-day will include:

• Advising managers and supervisors on employee relations matters, including conduct, performance, attendance, grievances and disciplinary issues
• Supporting and conducting workplace investigations
• Coaching leaders through difficult conversations, documentation and procedural fairness
• Supporting a large casual, shift-based and field-based workforce
• Preparing HR advice, correspondence, case notes, investigation summaries and disciplinary documentation
• Managing HR operations activity, including employee records, employment documentation, onboarding support, reporting and data integrity
• Using HR systems to support onboarding, employee updates, HR transactions and reporting
• Partnering with Talent Acquisition, Payroll, Safety, Compliance and Operations to resolve workforce matters
• Supporting cyclical HR activity, including performance reviews, engagement surveys, development planning and employee communications
• Identifying workforce trends, risks and opportunities for process improvement

What you’ll bring

You’ll suit this role if you’re a confident HR practitioner who can build trust quickly, give balanced advice and stay calm when dealing with sensitive or complex matters.

We’re looking for someone with:

• Experience in HR business partnering, employee relations or HR operations
• Strong experience managing ER matters such as investigations, disciplinary processes, grievances, attendance, performance and conduct issues
• Experience supporting casual, shift-based, field-based, multi-site or operational workforces
• Strong written communication skills, particularly around case notes, HR advice, correspondence and investigation documentation
• The confidence to coach managers through people issues in a clear and practical way
• Strong attention to detail and the ability to manage confidential information appropriately
• Experience using HR systems, with Workday experience highly regarded
• Strong stakeholder management skills across HR, Operations, Payroll, Safety, Compliance and Talent Acquisition

Experience in transport, infrastructure, field services, government services, logistics, outsourced services or another compliance-driven environment would be highly regarded.

What you’ll need

• Minimum 3+ years’ experience in HR, ideally across business partnering, employee relations or HR operations
• Relevant qualification in Human Resources, Business, Psychology, Employee Relations, Law or similar, or equivalent practical experience
• Full, unrestricted Australian driver’s licence
• Ability to work from the Minto location one day per fortnight
• Ability to travel occasionally to Melbourne and regional NSW depots
• Ability to complete required pre-employment and ongoing checks, including police checks, driving history checks, medical and fitness-for-work assessments

Why apply?

This role would suit an HRBP who likes being close to the action, someone who is comfortable supporting frontline leaders, enjoys ER and wants a role with variety, pace and impact.

You’ll be joining a well-established organisation with a strong operational footprint and a genuine opportunity for the role to become permanent in early 2027.

Apply now for a confidential discussion.

Our client is looking for an experienced HR Business Partner to support leaders across a large, complex organisation within the utilities sector. This role will partner closely with the business across strategic and operational HR initiatives, with a strong focus on employee relations, industrial relations, and EBA interpretation and support.

Working within a collaborative People & Culture team, you will play a key role in supporting leadership capability, workforce planning, performance management, and organisational change initiatives.

Key Responsibilities

• Partner with leaders to provide strategic and operational HR support
• Manage employee and industrial relations matters, including investigations and dispute resolution
• Support performance management, remuneration, workforce planning, and talent initiatives
• Provide advice on enterprise agreements, policies, procedures, and Fair Work legislation
• Support leadership capability uplift through coaching and guidance
• Contribute to organisational design, succession planning, and retention strategies
• Analyse HR metrics and workforce data to identify trends and risks
• Support broader HR projects, change initiatives, and continuous improvement activities

Key Requirements

• Proven experience in a senior HR Business Partner or HR advisory role within a large, complex organisation
• Strong employee and industrial relations experience, including workplace investigations
• Solid understanding of Fair Work legislation, enterprise agreements, and HR best practice
• Experience partnering with senior stakeholders and influencing decision-making
• Strong stakeholder engagement, communication, and problem-solving capability
• Ability to operate in fast-paced environments with competing priorities
• Experience with SAP and/or SuccessFactors highly regarded
• Utilities, infrastructure, industrial, or operational industry experience highly regarded

Benefits

• Broad, end-to-end HR partnering role with strong stakeholder exposure
• Collaborative and supportive People & Culture team
• Flexible working environment within a critical infrastructure organisation

If you would like to know more, please contact Milly Kerei-Keepa at milly.kerei-keepa@talentinternational.com or hit Apply Now