Senior Desktop Support – Level 2&3
Adelaide Based Role
12 Months Initial Contract – Possible Extension

Candidates with Valid Australian Visa will be considered. No visa Sponsorship for this role.

One of our clients is looking for a Senior Desktop Support with Level 2 and Level 3 Support experience, based in Adelaide.

Required skills:

• Experience in providing level 3 support managing Citrix virtual desktop and Windows platforms (servers and virtual desktop).
• Support Citrix platform, applications, components and hardware requirements.
• Ability to provide level 2 and 3 desktop technical support with a focus on Windows and Citrix environments.
• Identify trends and use problem solving techniques to reduce the volume and impact of issues arising and advise other staff as appropriate.
• Meet with partners and vendors to identify their technology requirements where appropriate, and manage the delivery of solutions, whilst managing expectations.
• Experience managing end user devices in large enterprise environment.

If you want to know more , click “APPLY” or you can reach Shilpa Sharma at shilpa.sharma@talentinternational.com

About the Role:

Are you a tech-savvy professional looking for an exciting opportunity to support and maintain technology systems in a dynamic environment? Reporting to the Technology Operations Lead, this role offers a unique chance to serve as the administrator of Point of Sale (POS) systems, ensuring their seamless operation and providing top-notch technical support. Your responsibilities will encompass training, reporting, documentation, and access management. Success in this role requires exceptional troubleshooting skills and the ability to provide first-class technical support.

Key Responsibilities:

• Administer and support Point of Sale (POS) systems.
• Provide technical support for POS, desktops, laptops, mobile devices, and printers.
• Conduct training sessions for end-users.
• Diagnose and resolve technical issues promptly.
• Maintain accurate records through documentation.
• Collaborate effectively with stakeholders to deliver outstanding service.
• Flexibility to work during event days and operational peak periods, including weekends.

Qualifications and Experience:

• Ideally, you have previous experience in the retail or hospitality industry.
• Knowledge of POS systems, especially SwiftPOS, is advantageous.
• Background in IT with a focus on technical support.
• Demonstrated stakeholder management skills with a strong service-oriented mindset.
• Proficiency in diagnosing and escalating technical issues when necessary.
• Bachelor’s degree or equivalent in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or a related field.
• Strong analytical and troubleshooting abilities.
• Excellent written and verbal communication skills.

If you are a tech enthusiast with a passion for delivering exceptional technical support and thrive in a fast-paced environment, we invite you to apply for this rewarding role. Join our team and contribute to the seamless operation of our technology systems.

Apply now to secure an interview or call Luther Borgas on 03 9236 7755 or by email at luther.borgas@talentinternational.com

The Service Desk Officer is responsible for providing a first point of contact for the support and delivery of high-quality end user digital services to the client and is instrumental in providing operational knowledge and experience for Incident Management and Request Fulfillment.

The role will:

• Provide support by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner following established policies, procedures, and standards for Digital Products and Services. Ensure issues are escalated to the relevant Digital Platforms as required.
• Analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group availability and escalate as appropriate.
• Promptly and accurately allocate calls and manage que’s as appropriate and act as a Subject Matter Expert for resolution and management of incidents and or service requests and ensuring issues are escalated to Digital Platforms for resolution.
• Provide meaningful, relevant, timely and accurate updates to call logging system including identifying the urgency and impact of request and adhering to set processes. and investigating issues in systems and services and assist with the implementation of agreed remedies and preventative measures, including providing critical stakeholder communications.
• Respond to customer requests within agreed service level timeframes, ensuring customers are kept informed and notified of call resolution and closure, ensuring customer service is enhanced through provision of a quality support service for Digital function to meet organisational and customer objectives.
• Educate customers on Digital technologies and promote Digital Self-Serve to drive efficiencies across our operations.
• Install software to Digital standards, ensuring appropriate configuration, connectivity, and functionality.
• Contribute to the development, creation and maintenance of Service Desk and Desktop Support improvements, processes, procedures and documentation, training materials and creation of Knowledge Base (KB) articles.

Selection criteria:

• Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology, or related disciplines
• Demonstrated experience in working in an IT Support Function and providing subject matter expertise.
• Knowledge of Service Desk system and IT Tools.
• Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.
• Understanding of IT service principles and service levels.

If you would like to find out more about this opportunity, Talent and everything in-between, don’t hesitate to call Brid Coughlan on 0439 213 636 for a confidential discussion.

brid.coughlan@talentinternational.com
https://www.linkedin.com/in/brid-coughlan/

• 12-month contract (potential for extension)
• NV2/NV1 Clearance Required
• 5 days on-site Sydney location
• $1,038 per day incl super

Position Overview:

Our client is seeking an experienced End User Technician to join a prestigious program of work for their defense client. This role will be crucial in supporting the delivery of integrated ICT systems, applications, and infrastructure (Minerva).

Key Responsibilities:

As an End User Technician, your responsibilities will include:

• Supporting the integration of complex ICT systems onto platforms.
• Developing, building, and implementing Microsoft Windows Standardised Operating Environments (SOE) & Virtual Desktop Infrastructure (VDI) to meet functional and performance specifications.
• Analyzing, logging, tracking, and resolving complex issues related to Windows SOEs & VDI.
• Packaging, testing, and deploying native and virtual applications to the deployed environment.
• Proactively maintaining, patching, and upgrading the deployed ICT infrastructure.
• Assisting with build defect remediation.
• Creating and peer-reviewing Standard Operating Procedure documentation (SOPs), build guides, and related materials.
• Reporting to the EUC & Apps Integration Lead on activity status, identified risks, and task completion.
• Collaborating with project peers and external stakeholders to deliver a high-quality end product.

Required Skills and Experience:

• Previous experience as an End User Technician in a Defense setting.
• Demonstrated expertise in:

• Microsoft Windows SOE Development and Deployment.
• VDI systems implementation & maintenance.
• Application packaging, virtualization & deployment.
• Endpoint management.
• Cybersecurity patching.
• Vulnerability management.

• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to work both independently and as part of a team.

Desirable Skills and Experience:

• Strong knowledge of ITIL best practices and ISO Quality Standards.
• Proficiency in applying cybersecurity controls and practices.
• Familiarity with ADF deployed environments/platforms and their unique networking, support, and security constraints.
• Knowledge and experience with SEA2273 Minerva systems.

Important Info:

• Monday to Friday business hours, with a standard 40-hour working week.
• Sydney based preferred.

Security Clearance:

• Must have and maintain a Negative Vetting 2 (NV2) security clearance before commencing work.

If this role sounds like you please APPLY NOW!

• Exciting opportunity for a Desktop Engineer with a passionate about information security
• Initial contract is to 30 June 2024 + 4×6 month extension options
• Australian Citizenship with a current NV1 clearance is required for this role
• Canberra located

About the role

As Desktop Services Engineer, you will play a pivotal role in the IT team. Your responsibilities will include packaging applications, patching operating systems and applications, and efficiently resolving technical issues related to laptops and desktop computers. You will ensure that end user devices are maintained at the agreed Information Security Manual Essential 8 maturity levels.

About You

To excel in this role, you should possess the following qualifications and skills:

• Demonstrated skills and experience with implementing and maintaining ISM Essential 8 maturity levels across end user devices (laptops, desktop computers)
• Demonstrated skills and experience with Microsoft InTune and SCCM
• Experience providing level 2/3 support for Microsoft operating systems and Office 365/Office 2021.
• Proven ability to work as a member of a small team, under limited direction
• Skills and experience administering ZScaler would be highly desirable.

To Apply

To apply for this opportunity, please submit your application to Yvonne Yang at Talent by clicking the ‘APPLY NOW’ button. Alternatively, you can contact Yvonne on 02 6129 6315 for further information.

Talent International is searching for experienced HelpDesk Officer (Level 2) to join our client, a large educational institution. This is a 4-month contract based in Brisbane.

About the Role:
In this role you will provide support to our client’s community members as they move from separate Microsoft managed login credentials to a central authentication system with account access queries and enabling them to use the Authentication system for their access to their e-mail account. The key deliverables for this role are IT Customer Service support via Phone/E-mail/CRM and input to/or update user guides.

Skills and Experience Required:

• IT Diploma or Degree – Preferred
• Strong customer service Skills
• Strong phone support skills
• Office 365 skills
• E-mail application support skills
• Multiple OS Support skills, Windows&MacOS and iOS,iPadOS&Android as a minimum
• Call-Centre experience
• 4 years experince Service Desk support
• E-mail application support skills
• Multiple OS Support skills, Windows/MacOS and iOS,iPadOS&Android

How to Apply:
To find out more, please “Apply for this job” or contact Jenifer Mitchell on (07) 3031 4511 or jenifer.mitchell@talentinternational.com

For a list of all vacant positions, please see our website www.talentinternational.com

• Ballarat Location – Hybrid working Arrangement
• Contract until end of September 2024 – Government Agency
• Level 1 phone and Email IT Support

This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment

Key Accountabilities

• Troubleshoot issues with Microsoft Teams
• Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
• Document processes for Microsoft Teams
• Provide support for applications, email and technology services

Skills & Competencies

• Minimum 2 years as a Service Desk Analyst
• Excellent customer service skills
• Experience working with ServiceNow nice to have
• Good communication skills, both written and verbal, including a personable and professional phone manner
• Experience providing comprehensive first-level support for tools and applications for Microsoft Office products

What’s in it for you:

• Government Agency
• Ballarat Location – Hybrid working Arrangement
• Contract until end of September 2024

Express your interest to Jimmy Nguyen by clicking the ‘Apply Now’ button below or contact on 9236 7726.

Onsite Support IT Officer

• Contract role – 12 months initially
• NV1 security clearance – Must be Australia Citizen if no security clearance
• Geelong based
• Onsite will be required 100%

Due to a busy period our federal government client is seeking to engage an Onsite Support Officers to join the team in their Geelong West office. Reporting to the Team Lead, you will provide IT support for a diverse range of projects as a part of a centralised service across the information management and technology division.

Duties:

• Deliver IT support to provide resolution in a timely manner to problems or requests that require On Site attendance
• Deliver remote IT support to provide both response and resolution in a timely manner to incidents or requests.
• Identify tasks/issues that cannot be resolved and refer them to senior staff and/or Technical Specialist Teams.
• Apply known solutions to customer reported issues.
• Contribute positively to stimulate and promote a team approach and develop sound working relationships with clients on a day-to-day basis

To apply for this role, you will need the following skills and experience:

• Experience in deployment of PC desktops, laptops, LCD monitors, printers, and other IT related equipment e.g.: Network Port patching, Software fault assistance.
• Excellent communication skills both written and verbal
• A history of customer service in a hands-on floor walking IT support officer role is required
• Proven ability to investigate underlying issues of complex and ill-defined problems and develop appropriate responses by adapting/creating and testing alternative solutions.
• Successful candidate either holding or having the ability to obtain a NV1 Australian Government security clearance and undertake a national police check prior to commencemeny

**Note. Due the nature of the client, some BIO Security requirements will be needed. Questions related to this will be discussed during the screening process.

Apply now! For more information contact Shelley on 0418 572 482 or email shelley.harrison@talentinternational.com Shortlisted candidates will be contacted.

• Installer (POS)
• Permanent Role
• Adelaide based Roles

We are looking for an experienced Installer (POS) to join one of our clients in Adelaide. The following skills and experience are essential to be successful in this role:

Experience and skills we are looking for:

• Physical installation of POS and self-checkout equipment.
• Configuration of software to client specifications as required.
• Training clients onsite in the use of all WSR Back Office and POS applications.
• Develop and maintain good customer relations.
• A current Driver’s License

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Sheril via E// sheril.sequeira@talentinternational.com or call on 088228 1500 for a confidential chat!

About the Company:

Our client is a leading specialist provider of cutting-edge solutions in Barcode and RFID technology, with a specialisation in warehouse inventory, asset tracking, and digital signature capture solutions. They cater to a diverse range of industries, including logistics, mining, construction, government, banking, and healthcare.

As a trusted distributor partner for renowned USA-based companies and authorised resellers of various reputed IT hardware and software brands, their commitment is to foster a workplace where team members can excel and achieve their career aspirations.

The Role:

We are currently seeking a passionate and customer-focused Service Desk Officer to join our client. In this role, you will serve as the first point of contact for customer inquiries and technology-related issues. You will benefit from a supportive Manager and on-the-job product training as part of your professional development.

Responsibilities:

• Address pre and post-sales technical issues, responding to calls from Reseller Partners and customers to troubleshoot and resolve problems.
• Assume responsibility for on-site or remote setup of Cloud-based software and hardware solutions.
• Test and prepare hardware, including Barcode Scanners, Label Printers, and Mobile devices, prior to dispatch.
• Load mobile apps onto Mobile PDA Scanners and integrate them with Cloud applications.
• Develop internal technical support guides and user guides for end customers.
• Oversee in-house IT and equipment management, including backup administration, server and network monitoring, and website maintenance.

About You:

• Minimum of 2 years’ experience in a similar Service Desk or Help Desk role, providing L1/L2 support.
• Experience with Microsoft 365/Exchange and Active Directory administration.
• Familiarity with IT network systems, including VPN, firewall, port forwarding, and related technologies.
• Efficiency in MS SQL database administration and report writing is a plus.
• The ability to work autonomously and collaboratively within a small team environment.
• Desirable to have experience with Barcoding, RFID Technologies, POS.

If you are enthusiastic about providing top-tier IT support and ready to be a part of a dynamic team, apply now and take your Service Desk career to the next level. Apply Now or email/call Ahmad at ahmad.jahfar@talentinternational.com/ 9236 7717