Talent’s esteemed global client is on the lookout for a seasoned Support Engineer to enhance their infrastructure team. This role is structured as a 12-month contract, necessitating a commitment to work from the office for at least two days per week in the bustling Auckland CBD. This contract is likely to be renewed numerous times given the project has been signed off to run for 5 years.

The ideal candidate will exhibit a pronounced customer-centric approach, prioritising service excellence above all. Prospective candidates must showcase proficient technical and communication skills, underpinned by a keen attention to detail. We are in search of adaptable, inquisitive, and resilient individuals who will complement our team of experts.

***** Important: Applications are only invited if they have Hewlett Packard Enterprise experience. *****

Applicants MUST possess experience with at least one of the following: HP Synergy, HP ProLiant, or HP Alletra.

Skills/Experience required:

Requirements:

• Robust VMware skills in construction, operation, maintenance, and troubleshooting. VMware VCP/VCAP-DCV certification is highly regarded.
• Proficiency with VMware VCF, vROps, vSphere, vSAN, NSX, SDDC, Horizon (VDI).
• In-depth knowledge and experience with computing and storage systems, as well as foundational networking (TCP/IP, routing, switching).
• Experience with Linux platforms is strongly preferred.
• Acquaintance with backup technologies and Disaster Recovery methodologies.
• Familiarity with automation and scripting, such as Linux Bash shell scripting, is desirable.
• Experience with HCI platforms is advantageous.

Responsibilities:

• Identifying business requirements and appraising the current VM infrastructure and systems.
• Refining network hardware and software to streamline VMware integration.
• Engineering and implementing tailored VMware solutions.
• Designing and managing the virtualization environment, including life cycle management.
• Installing operating systems, service packs, security patches, and bug fixes.
• Diagnosing and resolving issues within the VMware environment.
• Providing technical support and documenting VMware processes.
• Staying updated on the latest VMware technologies and products.
• Defining Linux virtual machines and managing their life cycle.

What can we offer you?

Seize this exceptional opportunity to join a dynamic team within an invigorating and rewarding work environment. Enjoy the outstanding benefits and career advancement prospects that come with being part of a global IT frontrunner.

Please note that this role is designated for someone who has the legal right to live and work in New Zealand and possesses local working experience.

Let’s embark on this exciting journey!

Apply now and take the first step towards a fulfilling new chapter in your career!

Are you a team player with a great attitude and a willingness to learn? Do you excel in troubleshooting and problem-solving? We are seeking a dedicated Service Desk Officer to join our dynamic team!

Key Responsibilities:

• Laptop and Tablet Setup: Configure and deploy laptops and tablets for end-users.
• Basic Active Directory (AD): Manage user accounts and permissions.
• Office 365 Support: Assist users with Office 365 applications and services.
• Printer Setup: Install and troubleshoot printers and related hardware.
• Customer Service: Provide excellent customer service and support to ensure high user satisfaction.
• Ticketing System: Utilize ServiceNow or any other ticketing system to manage and resolve IT support requests.

Qualifications:

• Strong team player with a positive attitude.
• Punctual with a commitment to excellent customer service.
• Proven troubleshooting and problem-solving skills.
• Experience with laptop and tablet setup.
• Basic knowledge of Active Directory, Office 365, and printer setup.
• Familiarity with ServiceNow or any other ticketing system (desirable but not mandatory).

If you are passionate about IT support and eager to grow your skills in a collaborative environment, we would love to hear from you!

If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to jane.saxby@talentinternational.com by clicking the “APPLY NOW” button. For a list of all vacant positions, please see our website www.talentinternational.com

For further enquires please call Jane on 0456 372 202.

The Role

• Based on one of our customer sites you will provide first and second level onsite and / or remote technical support across a range of services and devices including desktop services, mobile devices, systems management, directory services, virtual services, virus protection, messaging services, email services, collaboration services and peripherals) and assist with the transformation of the client’s technology base from current to proposed future state.
• Our customer is introducing Activity Based Working across the business and in most locations we will be providing services in a concierge type environment.

What we are looking for in you

• We are seeking someone with a passion for IT and recent experience in a Desktop Support environment to join our team.
• This is a customer facing role which requires exceptional customer engagement and interpersonal skills, a strong client focus, well proven technical systems support experience, and solid written and verbal communication skills. Your communication skills will allow you to interact positively with your fellow team members.
• You will also be self-motivated, with a positive attitude towards your work.
• We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.

Key skills and experience required:

• Previous experience in a Desktop Support or Field Services role with experience in managing both Level 1 and Level 2 issues.
• 2+ years’ experience working in a large, complex enterprise technical environment with strong proven working knowledge of Windows Operating systems, MS Exchange, MS Office, Windows desktop products, Mobile device management, SCCM and associated products
• Experience of working in a domain environment, including an understanding of Active Directory & Group Policy.
• Familiarity with common IT peripherals (i.e. Printers, Blackberry’s, Android devices, iPhones/iPads)

The opportunity
Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.
Labour Hire 12 month intial term contracts, with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client’s Mildura office.

About the role:
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Financial Stream responsibilities will include:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
• Managing the team shared email inbox, appointments and telephone enquiries
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
• Undertaking research and investigation activities and preparing associated reports and correspondence
• Undertaking a range of data entry activities and ensuring follow up is completed
• Receiving and recording complaints and other feedback in the Business systems

About you

• Australian citizenship is a requirement to be eligible for this position
• Previous experience within Government or Disability highly advantageous
• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams)
• Ability to use initiative and work independently
• Ability to learn new systems and processes

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check

APPLY

Submit your resume, or for further information please contact
samuel.beckett@talentinternational.com

Service Delivery Analyst
Initial contract for 3 months + Possible Extensions
Adelaide based Position

One of our clients is looking for IT Service Delivery Analyst is responsible for coordinating and delivering a range of day-to-day technical support and advice to the staff. The role delivers customer focussed services in desktop hardware and software support, IT networks and systems, MS suite, and cloud services such as MS 365 and contributes to the quality of IT service delivery capabilities

Required:

• Experience in enterprise IT service delivery and IT networks and systems support including the resolving ICT incidents and requests, the use of remote support tools, software deployment tools and network administration utilities, Active Directory, Microsoft Windows operating systems and Microsoft 365 applications.
• Demonstrated experience applying IT policies, standards, and procedures within areas including technical support, access management and information security and in the use of an IT or Enterprise Service Management Tool
• Knowledge of the ITIL framework and it’s application in an ICT environment.

If you want to know more, click “APPLY” or you can reach Shilpa Sharma at shilpa.sharma@talentinternational.com

Responsibilities:

• Troubleshooting technical issues in a cloud-based environment.
• Provide support & maintenance for AWS Contact Centre’s instance.
• Configuring systems and applications based on industry best practices and utilizing IaC tools (Terraform).
• Work closely with the ICT Service Desk & Contact Centre on escalation of issues.
• Examining current systems and making suggestions on efficiencies and improvement areas.
• Reviews of Merge requests and promotion of merge requests between environments.
• Collaborating with Assistant Director, Project Leads and IT team to resolve issues, and ensuring solutions are viable and consistent.
• Be escalation point for APS5 and APS6 team members and mentor and advise them.
• Contribute to the design and implementation of enhancements and new products within Contact Centre AWS instance.
• Build and maintain effective working relationships with other technical teams, business stakeholders and vendors.

Essential Criteria:

• Must hold Australian citizenship.
• 2+ Years Experience with AWS.
• Experience configuring and maintaining applications in cloud environments.
• Experience working with Change Control & Stakeholders.
• Demonstrated experience troubleshooting and resolving issues within a cloud environment.
• Experience managing relationships with stakeholders and application vendors where you are the main point of contact to configure and maintain applications.
• Experience working in an application support environment.
• Broad experience in different ICT disciplines.

Desirable Criteria:

• Experience with VOIP systems and troubleshooting issues.
• Experience using IaC (Terraform) and Git (Gitlab)
• Experience working in an operational environment within ICT management frameworks such as ITIL.

We are currently looking for someone expereinced in Level 1 and 2 desktop support and interested in contracting to join our client until early December.

The right person has an outgoing, bubbly personality and strong interpersonal skills to be ability to easily communicate with customers via telephone and email.

Our client is a one of the leading Government Agencies here in Auckland with a focus on creating a world class city here in Auckland.

Skills/Experience required:

• 1+ years of experience in Service Desk / Desktop support
• A solid understanding and experience in ServiceNow, Active Directory and Office 365
• Proactive, great intiatvie and provide excellent customer support.
• Great attitude and have a willingness to learn and help the team out when needed.

Please note interviews won’t begin until the week of the 5th August.

Please note this role is for somebody who has the rights to live and work in New Zealand.

Let’s get started,

Apply right now!

Talent International is searching for a Support Consultant / System Administrator to join our client, an IT Consultancy who specialises in helping small and medium businesses manage their computer networks and technology needs.

• Full time role based in Brisbane
• Salary range is $70 to $80k inc super but can be flexible
• Great work location, culture and excellent benefits

About the role:
You will provide onsite support to one of our client’s key accounts, a staple business in here in Brisbane. This role will suit someone who doesn’t want to be a small cog in a big wheel but rather a key contributing member. This is an organisation who thrives on teamwork and needs someone who is willing to put their hand up and take initiative. The team has been working together for many years and would like someone who wants to contribute and take advantage of the supportive, fun and hardworking culture they have cultivated. A classic example of “what you put in is what you get out”.

As the “ideal candidate” you will have:

• Experience with the Microsoft suite (SharePoint, Office 365, One Drive etc.)
• Experience in a small to medium consultancy
• The capability to build up and configure computers
• Experience providing level 1 & 2 support
• Experience on-boarding, account creation and access management for new staff.
• Experience supporting HP desktops in a Microsoft OS environment
• Experience supporting HP Servers and Windows Hyper-V Virtual Machines
• Experience managing tickets through to completion
• A desire to expand on current skills
• Experience in a customer facing role

Some fun extra perks:

• Flexibility in hours
• TOIL
• Equipment like laptops, phones, access to vehicles supplied
• Free-Lunch Friday’s and early finishes (where possible)
• Free holiday on your Birthday
• Staff discounts for food at places like Howard Smith Wharves

To find out more, please “Apply for this job” or contact David Meiring on (07) 3221 3333.

david.meiring@talentinternational.com

For a list of all vacant positions, please see our website www.talentinternational.com

Infrastructure Support Officer

• Initial 6-month contract
• Managing and supporting internal infrastructure
• Working with children checks will be required prior commencement.
• Supporting schools around Keith, Bordertown, and Naracoorte areas.

What’s the Role?

This role will be responsible for performing a range of Infrastructure Support activities within an internal client environment across various business units. The position will require ongoing support, level 1/2 technical support and some server support – BAU, backup and troubleshooting, as well.

We are seeking candidates with skills and experience commensurate as an Infrastructure Support Officer and experience in the below technologies:

• Must have minimum 2 year’s experience supporting Server and desktop environment, (hardware, network peripherals, mobile devices etc.), TCP/IP, networking, and information system security principles.
• An understanding of how communications networks work (mainly Cisco focus)
• Active Directory, DNS, DHCP, Exchange servers
• Candidates must have excellent communication and customer service skills.
• Must be self-managed and able to work with minimal supervision.

If the above role suits your interests, please click on Apply Now.

We are looking for a highly skilled Senior Technical Engineer for a 12-month contract with our client.

To excel in this role, you should bring:

• Expertise in Jamf Cloud migration
• Proficiency in macOS management
• Significant experience in an Enterprise environment

What’s in it for you?

• Collaborate with a team of passionate professionals committed to excellence
• Fortnightly pay through Talent!
• Enjoy access to our contractor portal, offering fantastic perks and benefits

In this role, you will offer technical support for various business applications, such as ERP systems and Microsoft AD. You will diagnose and troubleshoot application functionality and performance issues, working with 3rd party development teams and vendors to escalate and resolve complex problems.

About you:

• Previous experience in IT help desk, application support or a related field.
• Experience with ERP, CRM implementation and support (Salesforce CRM is a bonus)
• Knowledge of Microsoft AD, Azure environment.
• Proficiency in SQL and database management.

• Strong communication skills with the ability to explain technical concepts to non-technical users

Apply now, or call Dylan Tasker on 03 92367753 for a confidential discussion

We are currently looking for people experienced in Level 2 and 3 support to join our client’s walk-in help desk where employees will be able to have their laptops, software etc fixed there and then.

The right person for this role has an outgoing, bubbly personality and strong interpersonal skills to be ability to easily communicate with customers face to face.

Our client is a one of the leading Government Agencies here in Auckland with a focus on creating a world class city here in Auckland.

Skills/Experience required:

• 3-5 years of experience
• A solid understanding and experience in Active Directory, Office 365 and SCCM knowledge
• Experience troubleshooting software and hardware faults and networking.
• Proactive, able to pick up the role quickly and provide excellent customer support.

Please note this role is for somebody who has the rights to live and work in New Zealand.

Let’s get started,

Apply right now!