• Immediate Start Available!
• $57K + super + achievable bonuses
• Vic Park Location (on site) with Free Parking

Our client, based in vibrant Victoria Park, is seeking a professional and friendly Customer Experience Agent for an immediate start with a great team. This is a great postiion to start with a company that offers acheiveable team bonuses, career development and a great working environment.

You will be responsible for:

• Answering incoming customer enquiries in a friendly and professional manner.
• Calling existing customers with information updates.
• General office administration.

You will have:

• At least one year experience in a call centre or heavily customer focussed role.
• A friendly and professional phone manner.
• Excellent communication skills, both written and verbal.
• The ability to work in a vibrant, outgoing busy office.

You must be based in Perth and have full working rights for this role.

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your CV (in word). For a list of all vacant positions, please see our website www.talentinternational.com.au. For further information please contact Danielle Carter on 0490 888 247 or Danielle.Carter@talentinternational.com

This fast growing technology driven organisation are currently in the midst of delivering on its digital-first, customer-obsessed strategy, the Reporting & Optimisation stream will be critical in helping to reimagine customer experiences and uplift business processes to create better outcomes.
As the Marketing Optimisation & Reporting Lead your role will be to help embed best practice metrics of success, campaign planning, testing, reporting and optimisation across customer journeys and campaigns to deliver measurable business and customer benefits.

Your brand-new role will see you create, maintain and deliver a backlog of test and learn, and other optimisation activities across an agreed timeframe, with a focus on building robust and automated reporting processes. You will also help drive the rollout of Salesforce Marketing Cloud Einstein, an AI tool that uses customer conversion metrics to automatically optimise communication sends.

Key activities

• Act as stream lead in cross-functional BAU and project squads
• Attend meetings as an SME in marketing optimisation, providing guidance and options to stakeholders on journey and campaign design, including decision splits, A/B testing, reporting, channel selection, and opportunities for ongoing optimisation
• Identify opportunities for improved conversion for existing and new customer communications and campaigns
• Assist in the roll out of Marketing Cloud Einstein (AI) capability across customer journeys
• Make recommendations on reporting timeframes and establish a reporting and optimisation timeline tracking process
• Establish a robust, automated reporting system to monitor conversion across customer journeys to demonstrate value to the business and customers
• Identify and deliver on opportunities for dashboards and other reporting to provide actionable insights into communications conversion and customer engagement
• Monitor existing communications dashboards and reports, including the credit communications conversion and reconciliation
• Act as an advocate for data-led decision making and educate other teams on the potential uses, limitations and best practice use of data
• Maintain and enhance the team’s reporting and reconciliation framework to ensure we have a single, current documentation hub for all reporting and reconciliation

Skills and experience

• Minimum 5+ years’ experience managing reporting and optimisation for a digital communications distribution platform, preferably Salesforce Marketing Cloud (not essential)
• Experience working in an organisation with multi-channel, complex customer journeys
• Robust analytical and problem-solving skills
• Experience working in an agile environment
• Advanced skills in Tableau
• Strong attention to detail and the ability for big-picture thinking
• Advanced written and verbal communication skills
• Advanced report preparation and presentation skills
• Continuous improvement mindset
• Excellent stakeholder management experience and influencing skills
• Exposure to Salesforce Marketing Cloud Einstein (AI) functionality highly regarded

Apply now to secure an interview or contact Josh D’Monte on 9236 7723 for a confidential discussion.

• Permanent position
• Adelaide based role
• 100% onsite

We are on the lookout for an experienced Operations and Supply Chain Manager to work with one of our clients here in Adelaide. The following skills and experience are essential to be successful in this role:

• At least 3 years demonstrated leadership experience
• Proficiency in the use of ERP systems (SAP B1 advantageous)
• Proficiency in Microsoft Office Suite (Teams, Excel, Word, PowerPoint, Outlook)
• Track record of driving continuous process improvement initiatives to enhance operational efficiency and effectiveness.
• Ability to analyse and solve problems with a high level of critical thinking, collaboration, sound decision making and attention to detail.
• Strong business acumen & understanding of the industry
• Experience in operations and/or supply chain management
• Tertiary qualifications in procurement &/or supply chain management
• Oversee the sourcing of products from suppliers to ensure that all items are delivered to site in the most cost effective and timely manner
• Oversee purchase orders in SAP B1 ERP system and the appropriate provider for the timely and cost efficient provision of installation items
• Oversee the booking of transport in the most cost effective and timely manner to ensure that items are received as per the customer or installers requirements
• Constantly monitoring purchasing and logistics to ensure that cost effective and timely delivery of installation items and consumables
• Liaising with the Sales team to provide status of deliveries and pending deliveries
• Identifying and mitigating installation or supply issues
• Ensure all supplier invoice costs are validated against our PO and negotiated contract pricing.

If the above role sounds of interest, please click on “Apply now” or get in touch with our team at 08 8228 1555 for a confidential chat.

Exciting opportunity for an experienced eCommerce and Marketplace Manager to join this leading retail brand to drive ambitious revenue targets through online B2C e-commerce sites and marketplaces in Australia and New Zealand.

This role involves overseeing and managing the owned channels, referring to the company’s digital assets such as websites and social media platforms.

You will be responsible for traffic acquisition, which involves implementing strategies to attract visitors to the online platforms and marketplaces.

This may include search engine optimization (SEO), paid advertising campaigns, content marketing, and other digital marketing techniques.

As a key player in cross-departmental projects, you would be involved from the initial specification stage to implementation and delivery.

This will require collaborating with various teams within the organization, such as marketing, sales, product development, and IT, to ensure successful project execution.

Overall, your role will involve driving revenue growth through effective management of the company’s online B2C e-commerce channels, optimizing the consumer journey, and contributing to high-profile projects that span multiple departments.

In return we are looking for:

Minimum 3 to 5 years’ experience in a similar role, managing e-commerce and digital marketplaces.

Bachelors’ degree in Digital Marketing or related field.

Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels.

Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies.

Ability to lead and manage a multidiscipline team of experienced digital professionals.

Excellent understanding of UX, web design, customer flow and web analysis.

Confidence in traffic analysis, reporting tools and optimisation.

Knowledge of Attribution modelling, website speed optimisation, A/B testing, conversion management, sales journey optimisation, traffic analysis and reporting tools.

If this sounds like you then look no further! Hit Apply Now or contact Catherine Wiggett on 0427 265 667 or via catherine.wiggett@talentinternational.com for a confidential chat.

• Immediate Start Available!
• $57K + super + achievable bonuses
• Vic Park Location (on site) with Free Parking

Our client, based in vibrant Victoria Park, is seeking a professional and friendly Customer Experience Agent for an immediate start with a great team. This is a great postiion to start with a company that offers acheiveable team bonuses, career development and a great working environment.

You will be responsible for:

• Answering incoming customer enquiries in a friendly and professional manner.
• Calling existing customers with information updates.
• General office administration.

You will have:

• At least one year experience in a call centre or heavily customer focussed role.
• A friendly and professional phone manner.
• Excellent communication skills, both written and verbal.
• The ability to work in a vibrant, outgoing busy office.

You must be based in Perth and have full working rights for this role.

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your CV (in word). For a list of all vacant positions, please see our website www.talentinternational.com.au. For further information please contact Danielle Carter on 0490 888 247 or Danielle.Carter@talentinternational.com

The client
Our client is a government organisation based in Melbourne’s inner east. They have a great opportunity for an administration assistant with experience in supporting a communications or marketing team to join as a Communications Support Officer.

• Part time 3 days per week role, Malvern location
• 12 month initial contract (maternity leave cover)
• Hourly rate of $37.64 + super

The role
You will support a Communications manager and their team. Responsibilities will include:

• Provide the communications and engagement team with financial, administrative and project support
• Maintain Council’s email newsletter databases, including overseeing the monthly news update
• Book and place online and offline advertising
• Provide external and internal general communications support as required
• Ensure that external contracts are maintained and reviewed as necessary
• Provide support to Manager Communications for meeting bookings and other administration tasks
• Support the project management of the News quarterly print publication
• Support the management of photo and video digital libraries

About you
To be successful in this role you will need:

• Solid previous experience in administration support within a communications or marketing team, and supporting communications managers
• Relevant post-secondary qualifications in the areas of communications, public relations, publications and/or media are desirable with some relevant experience
• Experience with using business systems and applications, as well as marketing systems and online databases such as Mailchimp
• Experience with managing email databases and newsletters
• Strong administration and support skills, including finance administration, contract management, etc
• Experience with digital accounting systems, invoicing and payments, etc

Apply
Submit your resume, or for further information please contact jarrodd.edwards@talentinternational.com