APS3 Participant Support Officer

  • Australia
  • Melbourne
  • Contract
  • Up to AU$37.36 per hour

The opportunity
Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire hourly rate contract until 31/12/2024 with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client’s Werribee location.

About the role:
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Responsibilities will include:

  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the NDIA Business systems.

About you

  • Australian citizenship is a requirement to be eligible for this position
  • Previous experience within Government or Disability highly advantageous
  • Ability to work in a team
  • Communication skills
  • Customer service skills
  • Ability to manage conflict and difficult/sensitive conversations
  • Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • Ability to use initiative and work independently
  • Ability to learn new systems and processes
  • Willing to work 5 days on site

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check.

APPLY
Submit your resume, or for further information please contact
samuel.beckett@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

NCC Workforce Planning Speicliast

  • Australia
  • Melbourne
  • Contract
  • Up to AU$602.55 per day

Our client is a large federal government agency. They are seeking an EL1 National Contact Centre Workforce Planning Specialist to join their team.

The position can be based out of Richmond or Dandenong, with up to 2 days working from home each week.

Daily rate is $602.55 + 11% Superannuation.

Responsibilities of the role may include but are not limited to:

  • Leading a multi-functional team in a contact centre environment.
  • Providing the end-to-end workforce planning function of the NCC.
  • Leading a team responsible for forecasting work effort in a segmented contact centre that includes an insourced and outsourced workforce.
  • Ensuring maintenance of capacity and recruitment planning.
  • Leading engagement with internal and external stakeholders to inform the NCC planning cycle.
  • Having a strong understanding of NCC operations including the drivers of performance in a call centre environment.
  • Leading and scheduling activities for agents.
  • Responding to short term changes in plans to optimise NCC performance.

To apply for this contract opportunity, you will need the following:

  • Capacity and recruitment planning to maintain strategic capacity.
  • Leading strong stakeholder engagement to be able to inform on the NCC planning cycle in a way that is appropriate and readily understood.
  • Delivering end-to-end workforce planning including rostering, scheduling and forecasting
  • Team leadership experience Data analytics skills

Apply:
You must be an Australian Citizen to apply. For more information, please email samuel.beckett@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.