• Federal Government
• 6 month contract with view to entend
• Make a differnce in Australia

The Role:

As a Biosecurity Officer in Assessments, you will play a crucial role in safeguarding Australia’s biosecurity by assessing import documentation and managing biosecurity risks associated with cargo entering the country. This office-based role involves analyzing documentation, providing advice on biosecurity matters, and resolving complex operational issues.

Key Responsibilities:

• Assess import documentation in accordance with legislation and policy.
• Manage non-compliant goods and document information for evidence-based decisions.
• Provide timely and accurate advice on biosecurity matters.
• Resolve complex operational and technical issues.
• Identify trends in biosecurity risks and escalate as necessary.
• Promote and comply with departmental safety and regulatory standards.
• Provide coaching and support to colleagues on biosecurity issues.

What We’re Looking For:

Skills and Capabilities:

• Strong analytical and problem-solving skills.
• Ability to work independently and adapt to changing priorities.
• Effective communication skills.
• Digital literacy for utilizing departmental systems.
• Ability to contribute to business change.

Key Attributes:

• Integrity, maintaining ethical principles.
• Independence in decision-making.
• Clarity of purpose and curiosity.
• Appropriate use of authority and conflict management.
• Accountability and responsibility for actions.
• Resilience and adaptability to change.
• Transparency and openness to scrutiny.

How to Apply:

To fast track your application send your resume to luther.borgas@talentinternational.com or call on 03 9236 7755

Applications close: 02/08/2024

The opportunity
Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire 12 month hourly rate contract with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client’s Frankston location.

Responsibilities will include

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
• Managing the team shared email inbox, appointments and telephone enquiries
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
• Undertaking research and investigation activities and preparing associated reports and correspondence
• Undertaking a range of data entry activities and ensuring follow up is completed
• Receiving and recording complaints and other feedback in the Business systems

About you

• Australian citizenship is a requirement to be eligible for this position
• Previous experience within Government or Disability highly advantageous
• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams)
• Ability to use initiative and work independently
• Ability to learn new systems and processes

Successful candidates will need to be able to obtain a NDIS Worker Screening Check

APPLY
Submit your resume, or for further information please contact: liam.lasslett@talentinternational.com

About the role

• Contract until 31st December 2024 – Government Agency
• Morwell Location – Hybrid working Arrangement
• Customer Service through phone calls and emails

The Customer Support Officer is to respond to phone calls and emails from members of the public, industry and community groups as well as other interested parties.

Key Responsibilities:

• Deliver outstanding customer service through phone calls and emails
• First point of contact for all telephone and email enquiries
• Provide a high standard of customer service engagement identifying customers’ needs
• Undertake general administrative duties and other tasks

Key Skills:

• Previous experience in a customer support-related role
• Experience responding to the general public via telephone and email
• Prior Government experience would be beneficial
• Previous experience utilising Office 365 programs such as word, excel etc
• Technically / Socially media savvy

To find out more about this exciting opportunity please contact Ahmad on ahmad.jahfar@talentinternational.com

Key Responsibilities:

• Demonstrate leadership through behaviors aligned with organizational goals for customer service excellence.
• Process registration and licence products and services promptly and accurately, reviewing applications, DRIVES data, and management information reports.
• Manage applications for address suppression, vehicle dealing restrictions, manual refunds, and driving instructor licences.
• Handle transactions related to customer bad debt follow-up, fine default sanctions, and CTP insurance mismatches.
• Maintain integrity of driver and vehicle records, identifying fraud suspicions and managing mobility parking authority misuse.
• Respond efficiently and accurately to stakeholder requests, including subpoenas and information requirements from databases.
• Resolve customer inquiries promptly, providing clear oral and written responses.
• Contribute to unit efficiency by identifying and addressing workflow deficiencies and recommending improvements.
• Review and rectify data discrepancies as necessary, ensuring data integrity and accuracy.

Skills and Experience Required:

• Proven experience in administrative roles, preferably within a regulatory or governmental setting.
• Strong attention to detail and ability to adhere to policies and procedures.
• Excellent communication skills, both verbal and written, with the ability to respond to diverse stakeholders.
• Ability to work efficiently under pressure and meet deadlines.
• Experience with data management systems and proficiency in Microsoft Office suite.

This role offers an opportunity to make a meaningful impact within a government organization dedicated to serving the community. You will work in a supportive team environment in Grafton, contributing to the effective administration of essential services.

Application Process: To apply for this role, please submit your resume and a cover letter addressing the key responsibilities and your suitability for the position. For further information, you may contact Jessica Abboud n 02 9223 9855 for a confidential discussion.

Lending Support Officer – Phone Based Support
Full time Permanent Role
Adelaide Based Position

Candidates with Valid Australian Visa will be considered for this position. The client does not offer visa sponsorship.

One of our clients is looking for someone with phone-based customer service/ call centre experience, in home lending/ banking/ mortgage space.

Required skills:

* Minimum of 2 years’ experience in similar customer service / call centre role.
* Strong working knowledge of mortgage lending/home loan processes and requirements.
* Strong team player with the ability to work autonomously.
* Proven effective communication skills, negotiation skills and problem-solving.
* Ability to interpret and apply relevant information and policies to find solutions and make effective decisions.
* Knowledge and understanding of relevant legislation.
* Strong verbal, written and numerical skills; computer literate and able to use MS Office products.

If you want to know more , click “APPLY” OR you can reach Shilpa Sharma at shilpa.sharma@talentinternational.com