The Role

Join government client as a Customer Service Officer for an intial 3 month contract with a potential to extend / go permanent. This role is based in Pakenham East. The few areas you will be exposed to and trained with this organisation which are customer service front counter, concierge, license testing officer and computer testing officer.

Responsibilities:

• Provide outstanding customer service to all.
• Demonstrate meticulous attention to detail in all interactions and administrative tasks
• Collaborate effectively with team members to achieve shared goals
• Maintain a positive and proactive approach to problem-solving and customer support

About You:

• Full drivers licence required
• 2+ years of customer service experience
• Strong interpersonal and communication skills
• Ability to remain composed under pressure
• Attention to detail and accuracy

Apply now or email Ahmad at ahmad.jahfar@talentinternational.com

• APS5 Co-Design and Engagement
• Contract Term: 6 Months + possible extension options
• Hourly Rate: $55.24 per hour exclusive Super
• Deakin location + Hybrid working arrangement

About the Team:
The Co-Design and Engagement Branch is responsible for developing a NDIS Engagement Framework which will describe the differences between co-design, consultation and information engagement. Co-Design engagement is planned and managed with input from the Co-Design Advisory Group, which has members of the Independent Advisory Council (IAC) and Disability and Carer Representative Organisations (DRCOs).

The Co-Design and Engagement Branch supports all Agency policies, processes or initiatives that require a co-design approach and/or interface with community, mainstream and sector stakeholders. The branch provides advice and operational support when engaging with sector stakeholders and the disability community. It is responsible for managing events and activities logistics for all Agency engagement.

Key Duties:
Responsibilities of the role include but are not limited to:

• Working as part of a high performing team to effectively engage with people with disability, their families and carers using a nationally consistent engagement approach.
• Representing the NDIA at external meetings, providing information and guidance to people with disability, NDIS participants and the wider community.
• Proactively delivering co design and engagement activities and projects against the NDIA Co design and Engagement strategy by applying co design communication and engagement experience.
• Delivering clear, concise and effective messaging to people with disability, their families and carers as well as other community and mainstream stakeholders.
• Creating accessible meeting documents and written communication

Skills and Experience
Key skills required for role/s:

• Written communication
• Project support/management
• Engagement

Desirable skills to have for the role/s:

• Writing accessible documents
• Experience with people with disability
• Facilitation skills

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• 12-month contract opportunity
• $300 – $350 + superannuation per day
• Possibility of contract extension

Your new company:

Talent International are partnering with a global organisation leading in providing Finance Services. This is a fantastic career opportunity that will require you to determine and manage statutory workers’ compensation claims and a timely and effective manner.

Your new role:

• Provision of high-quality claims management services to scheme members.
• Management of statutory claims from determination to finalisation, including application of technical expertise on complex claims.
• Respond to all clients’ needs within a timely manner to meet customer service standards.
• Maintain the claims management system including claim estimates.
• Compliance with legislative requirements and ethical standards including liaising with stakeholders where matters need to be referred.

What you’ll need to succeed:

• Knowledge of the Workers’ Compensation and Rehabilitation Qld Act 2003.
• Demonstrated ability to make decisions, solve problems and establish work priorities, either while working independently or as a member of a team.
• Demonstrated ability to effectively liaise, communicate and negotiate with a wide range of personnel from public and private sectors.
• Ability to work with sensitive and confidential information.

How to apply:

To submit your application, please follow the ‘Apply Now’ function. If you would like more information about this role, or your job search, please contact Steph Rose for a confidential discussion (07) 3031 4500 / steph.rose@talentinternational.com