APS4 Local Community Connector

12 Month Contract | Albany, Northam, Carnarvon & Kalgoorlie

Talent International is recruiting APS4 Local Community Connectors to join one of our major government clients across several regional Western Australian locations.

The role provides an ongoing local presence in the community, helping people understand pathways to disability, mainstream and community supports. You will work with participants, service providers and community stakeholders, providing information, gathering and verifying evidence, supporting plan implementation and helping build inclusive community connections.

Key Responsibilities

• Work with service providers and participants to gather and verify relevant information.
• Support access decisions, plan development and ongoing community supports.
• Work in partnership with communities and respect the culture and context of each community.
• Monitor participant plans and support effective implementation and expenditure throughout the life of the plan.
• Develop outcome-based community connection plans that reflect participant choice and control.
• Undertake participant check-ins, gather and submit evidence and information, and support plan variations where required.
• Provide community members with information about the NDIS, mainstream services and community supports.
• Respond to moderately complex enquiries and provide accurate information and advice.
• Complete administrative and support activities and ensure required follow-up actions are completed.
• Use ICT systems, databases and Microsoft Office applications to support service delivery and reporting.

Essential Criteria

• Demonstrated proficiency using ICT systems, databases and Microsoft Office applications.
• Demonstrated understanding of Aboriginal and Torres Strait Islander cultures, histories and communities.
• Ability to work respectfully and effectively with First Nations peoples and contribute to culturally safe and inclusive environments.
• Demonstrated high-quality customer service experience in government, community or service-focused environments.
• Experience responding to enquiries, resolving issues and providing accurate information.
• Strong written and verbal communication skills and confidence engaging with a broad range of stakeholders.
• Ability to manage competing priorities and complete administrative follow-up accurately.

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Customer Services Consultant – Application Support
Adelaide, SA | 12-Month Max-Term Engagement

We’re partnering with an established Australian technology organization to find a Customer Services Consultant who enjoys combining customer service with hands-on application support and problem solving.

You’ll support customers with day-to-day use of business-critical software, investigate and resolve incidents and complex support tickets, perform functional analysis, and work closely with internal technical and product teams. The role also offers exposure to implementations, testing, documentation and customer training.

What we’re looking for:

• Application / Product / Software Support experience
• Strong troubleshooting, incident & problem management skills
• SQL / SQL Server exposure
• Excellent customer & stakeholder communication
• Experience supporting software/web applications
• Testing, implementation or functional analysis exposure highly regarded
• Previous application support experience within health insurance, healthcare, clinical or medical systems would be highly regarded.

💡 Great opportunity for an Application Support Analyst, Product Support Engineer or Technical Support professional looking for a customer-focused role with plenty of technical variety.

Interested? Apply now or reach out for a confidential chat.

You can reach Shilpa Sharma at 08 8228 1501

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!