Location: Warwick Farm, NSW

Pay: $34 per hour (contract), with a pathway to permanency.

Contract: Inital 6 month contract with the view to extend and convert permanent

Hours: 38 hours per week, with start times from 8am, 9am or 9:30am.

About the Role

We are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers with inbound queries and delivering exceptional service. You’ll be the first point of contact for customers, providing product information, logging and escalating concerns, and allocating service jobs.

Key Responsibilities

• Handle inbound customer calls, ensuring a professional level of service at all times.
• Resolve or escalate customer and dealer queries via phone, email, and other channels.
• Log and report customer concerns, updating CRM records accurately.
• Provide product information and process Technical Support and Service Requests.
• Allocate service jobs to Service Agents or refer to Service Delivery.
• Adhere to all internal processes and procedures.

Key Competencies

• Strong telephone communication skills with the ability to manage conflict.
• Excellent attention to detail, time management, and team collaboration.
• Proficiency in Microsoft Office (Excel & Outlook); SAP CRM experience highly regarded.
• Basic product knowledge (componentry, fault codes, nomenclature) an advantage.

Qualifications & Experience

• Typing speed of at least 35 wpm.
• Minimum 12 months in a contact centre environment.
• Basic to intermediate computer and Microsoft Office skills.

Why Join Us?

• $34 per hour with a clear pathway to permanency.
• Join a supportive team within a leading manufacturing organisation.
• Office-based role with varied start times to suit your lifestyle.

If this role sounds like you please APPLY NOW!

• Labour hire contract through until July 2026
• Possibility of contract extension on offer
• Brisbane CBD based

About the Department:

Talent International are partnering with a State Government Department dedicated to overseeing infrastructure, services, and policies to ensure safe, efficient, and sustainable mobility. It manages road networks, public transport systems, and maritime operations, facilitating the movement of people and goods.

About the role:

The Payroll Processing team within the Payroll Services business unit, is responsible for delivering accurate and timely payroll and establishment services.

• Process and validate timely and accurate end to end payroll and establishment transactions
• Provide business support including data entry, spread sheeting and word processing
• Work as part of a collaborative team
• Identify, recommend, and participate in continuous improvement initiatives
• Develop and maintain productive working relationships
• Deliver high quality customer service
• Demonstrate strong time management skills with the ability to prioritise competing demands and deadlines

What you’ll need to succeed:

• Experience in payroll processing including leave management, time sheet validations, higher duties, and increments.
• SAP software experience, highly regarded
• Understanding and application of payroll legislation, enterprise agreements, HR and payroll policies.
• High level of accuracy and detail when processing payroll transactions and managing master data.
• Strong organisational skills with the ability to manage competing demands and meet deadlines.
• Previous payroll experience in a public sector or large-scale organisation.
• Ability to support end-to-end payroll functions including month-end or fortnightly cycles.
• Exposure to payroll analytics, reconciliation or improvement initiatives.

How to apply:

If this sounds like you express your interest and suitability via the ‘Apply Now’ function.

If you would like more information about this role, or wish to have a confidential discussion about your career aspirations, please contact Steph Smithers (07) 3031 4500 or steph.smithers@talentinternational.com // Emma Hansen (07) 3031 4517 or emma.hansen@talentinternational.com today.

We look forward to hearing from you ✨

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!