Customer Service Officer | Canberra ACT | 12 Months

We are seeking Customer Service Officers to support a high-volume operational contact centre environment. The role focuses on responding to stakeholder enquiries, maintaining accurate records and supporting service delivery outcomes across maritime and regulatory functions.

About the Client

This opportunity sits within a Federal Government operational service environment supporting national regulatory and customer service functions. The organisation works closely with industry stakeholders and the public to deliver important safety and compliance outcomes across Australia.

About the Role

The Customer Service Officer will support inbound customer enquiries through phone and digital channels while maintaining accurate records and contributing to service delivery performance targets. The role involves working within a structured operational environment, engaging with internal and external stakeholders and supporting consistent customer outcomes across a range of enquiries and administrative processes.

Key Responsibilities

• Respond to inbound phone and email enquiries from customers and stakeholders
• Provide accurate information relating to operational services and processes
• Maintain customer records and update internal systems accurately
• Support achievement of team KPIs and customer service standards
• Liaise with internal business areas and external stakeholders as required
• Assist customers to navigate self-service and digital service options
• Contribute to continuous improvement of work processes and team operations
• Support additional operational tasks and administrative activities as required

Skills and Experience

• Strong customer service and communication skills
• Experience working in a contact centre, administration or service delivery environment
• Ability to engage professionally with a range of stakeholders
• Good attention to detail and data entry capability
• Experience using Microsoft Office and customer management systems
• Ability to work collaboratively within a team-based environment

Qualifications

• Relevant customer service, administration or contact centre experience preferred
• Equivalent practical experience will also be considered

Eligibility / Other Requirements

• Australian working rights required
• Relevant pre-employment checks will apply
• Security Clearance: Not currently required

Why this role may appeal

This role offers exposure to a structured Federal Government operational environment with a strong stakeholder service focus. It would suit candidates looking to build APS-aligned experience in customer operations, service delivery and government-facing administration.

How to Apply

Please submit:

• Current CV
• A summary of capability
• Confirmation of work rights
• Two professional referees

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

About us
The Essential Services Commission is Victoria’s independent economic regulator of essential services supplied by a range of industries. Our work helps ensure essential services are fair, reliable and accessible for Victorian consumers and businesses.
The commission’s functions include:

• making regulatory decisions with respect to prescribed industries, including price determinations, licensing, customer protection and access disputes
• undertaking reviews and providing advice to Ministers on a range of economic and regulatory matters
• administering the Victorian Energy Upgrades program.

About the role
The Chief Information Officer (CIO) is a critical senior leadership role responsible for shaping and leading the commission’s enterprise technology environment. Reporting to the Executive Director, Governance, Legal, Operations and Engagement, the CIO will drive the organisation’s technology strategy, cyber security posture, digital capability and technology-enabled transformation agenda.
As the commission’s principal adviser on technology, digital risk, cyber security, privacy and enterprise architecture, you will provide strategic guidance to the CEO, commissioners and executive leadership team. You will lead a high-performing IT function focused on delivering secure, resilient and contemporary technology services that support high-quality regulation, sound governance and operational excellence.
This role will suit a contemporary and collaborative technology leader who can balance strategy with delivery, build trusted relationships across the organisation, and identify practical opportunities to modernise systems, improve user experience and strengthen organisational capability. You will play a key role in enabling evidence-based decision making and ensuring the commission is well positioned to respond to emerging risks, changing business needs and future digital opportunities.

Key accountabilities

• Lead and deliver the commission’s enterprise technology strategy, roadmap and target state architecture aligned to organisational priorities and regulatory responsibilities.
• Provide strategic leadership across cyber security, privacy, digital risk, resilience and technology governance, ensuring compliance with Victorian Government obligations and standards.
• Lead the planning, prioritisation and delivery of the technology portfolio, ensuring projects and initiatives deliver measurable business value and improved service outcomes.
• Build and lead a high-performing, service-oriented IT function that fosters collaboration, capability uplift, continuous improvement and innovation.
• Partner with executive leaders, government stakeholders and service providers to strengthen digital capability, improve operational efficiency and support organisational transformation.

About you
You are an experienced senior technology leader with a strong track record leading enterprise technology environments in complex or regulated organisations. You bring deep expertise across technology strategy, cyber security, architecture, service delivery and digital transformation, together with the ability to influence at executive and board level.
You will demonstrate:

• experience leading enterprise-wide technology strategy and transformation initiatives
• strong cyber security, privacy and technology risk management capability
• the ability to lead high-performing teams and drive organisational change
• exceptional stakeholder engagement and communication skills
• a collaborative and values-led leadership style focused on service, innovation and continuous improvement.
• Relevant tertiary qualifications in information technology, cyber security, business, program management or a related discipline are required.

If you’re looking for an opportunity to lead technology and digital transformation in an organisation with genuine community impact, the CIO role with the Essential Services Commission offers the chance to shape enterprise capability, influence executive decision-making and drive meaningful modernisation in a collaborative and flexible environment.

Why work with us
At the Essential Services Commission, your work will help shape outcomes that make a real difference to the lives of Victorians. We are committed to being a leading place to work, with a strong focus on inclusion, flexibility, professional development and meaningful impact.
We offer:

• flexible hybrid working arrangements
• a collaborative and supportive culture
• opportunities for professional growth and leadership
• meaningful work that contributes to fairer, more reliable and affordable essential services across Victoria.

How to apply
Click the ‘Apply Now’ button to submit your application through our recruitment platform.
Applications should include:

• a current resume
• a cover letter addressing the key selection criteria and outlining your relevant experience and capability for the role.

For further information about the role, please contact Chris Mackay, Client Relationship Manager, Talent International at chris.mackay@talentinternational.com or 0415 305 483.

Please note applications close COB 08/06/2026

Our commitment to fostering a diverse, inclusive and flexible workplace
We are an Equal Employment Opportunity employer committed to creating a workplace culture that prioritises equity, safety, respect and flexibility for all staff.
We welcome applications from people of all backgrounds, including Aboriginal and/or Torres Strait Islander peoples, people of any age, gender identity, parental/carer status, ability, religion or cultural background.
If you require any adjustments to equitably participate in the recruitment process, please contact people.culture@esc.vic.gov.au.

Other relevant information
Applicants must have corresponding work rights for the advertised employment period to be appointed to this role. Ongoing positions are only available to Australian/New Zealand citizens or Australian Permanent Residents.
Preferred applicants will be required to undertake pre-employment screening, including a national criminal history check

Our client is a large values-focused Federal Government Agency supporting participants through local office services and administrative support functions.

They are seeking APS3 Participant Support Officers to provide front-of-house and operational support, manage participant enquiries, and complete accurate admin tasks across office and business systems.

ROLE DETAILS:
Location (VIC only): Broadmeadows

Rate: APS3 – $37.36 hourly + Super

Hours: Full time Mon-Fri (7.5hr days)

Contract Duration: Labour hire contract – initial term until 31^st December 2026 with extensions likely

Eligibility: Australian Citizenship (MANDATORY – as this is a Federal Government role, non-citizens will not be considered)

ABOUT THE ROLE:
This is a public-facing role involving communication with internal and external stakeholders and providing straightforward advice. You’ll support participant experience by managing and resolving matters, coordinating appointments, and ensuring accurate data entry and mailbox management to keep services running smoothly.

KEY RESPONSIBILITIES:

• Manage and resolve participant matters by actioning planning tasks in line with relevant legislation
• Provide front-of-house support (counter/reception) including assisting participant enquiries and online/self-help support
• Resolve customer enquiries, provide information, and refer customers to appropriate services
• Manage shared inboxes/mailboxes, appointments and telephone enquiries
• Coordinate appointments and ensure office facilities are accessible for participants
• Complete data entry and follow-up actions; record complaints/feedback in business systems

WHAT WE’RE LOOKING FOR:

• Strong admin and customer service skills with the ability to prioritise tasks and meet deadlines
• Clear written/verbal communication and problem-solving ability
• Attention to detail, adaptability, and confidence handling sensitive information appropriately
• Experience in disability or allied health sectors strongly preferred.

APPLY:

Applications close Monday, 1^st June 2026.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

If you call yourself an admin-lover and love attention to detail, this is the opportunity for you!

Perks:

• They value work-life balance and offer hybrid working policies.
• Excellent structured training and mentoring from leadership.
• Fun and rewarding environment. One of the best company cultures!
• Annual bonus rewarded on-top of your competitive salary and benefits package.

How will you contribute:

• Administrative tasks including communications, data management, reporting and quoting.
• Ensure phone and email communications are promptly actioned.
• Manage correspondence between the sales team and their clients.
• Collaborate with internal teams to ensure deliverables and KPI’s are met.

To be successful in the role you will bring:

• Possess a strong passion for administration, any admin experience is a bonus.
• Ability to manage phone communications and correspondence.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Be a team player but also have the ability to work autonomously.
• Must be able to travel to office in western suburbs via car three days per week.
• You are a high energy individual with a positive ‘can-do’ attitude.

If you feel you’re now ready to take on your next challenge and the above excites you, please apply now! We will contact you if you’re shortlisted.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Talent International are currently partnering with an Australian Federal Government client seeking multiple APS3 Transcription Officers to support a specialised client based in Sydney CBD. This is an exciting opportunity for detail-oriented administrators and transcription professionals looking to gain experience within the federal government sector. These positions are initial 3 month contracts with the view to be extended for 12 months and is paying an hourly rate range between $40-45 per hour plus superannuation.

The role will support the accurate and timely transcription of court proceedings, working within a collaborative and professional team environment.

About the Role

Reporting to the Transcript & Recording Coordinator, the successful candidates will be responsible for producing high-quality transcripts from court recordings while ensuring accuracy, confidentiality, and compliance with court standards and procedures.

Key Responsibilities

• Produce accurate transcripts from audio, video, and live court recordings
• Proofread and edit transcripts to ensure quality, accuracy, and formatting compliance
• Manage and maintain transcript and recording records in line with policy and legislative requirements
• Support the team in meeting operational priorities and publication deadlines
• Assist with identifying process improvements and quality assurance activities
• Work collaboratively within a fast-paced legal and administrative environment

About You

To be successful in this role, you will ideally demonstrate:

• Strong written and verbal communication skills
• Excellent attention to detail and comprehension skills
• High-level typing and transcription capability (minimum 70 WPM preferred)
• Strong organisational and time-management skills
• Proficiency with Microsoft Word and other digital systems
• Ability to work effectively both independently and within a team

Essential Requirements

• Australian Citizenship is mandatory
• Applicants must reside in Australia
• Ability to successfully complete a Police Check and any required security clearances
• Previous experience within a court, tribunal, legal, or government environment
• Prior transcription or dictation experience
• Exposure to records management or document handling processes

This is a fantastic opportunity to contribute to an important Federal Government function while building valuable public sector experience.

If you can demonstrate all the above, then please apply for now by submitting your resume and a cover letter in a microsoft word document.

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!