• Participant Support Officer – (Multiple roles in Alice Springs, Katherine and Port Pirie)
• Initial contract up until December 2026; possibility of extension
• Alice Springs, Katherine NT based and Port Pirie, SA based positions

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities:

• Managing and resolving participant matters by actioning planning tasks.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the organisation’s Business systems.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Job Summary / Overview
Join a global leader in air conditioning as a Service Coordinator, supporting the service team to manage and allocate service requests efficiently. This role plays a key part in ensuring customer satisfaction and meeting service level agreements through effective coordination and communication.

Key Responsibilities

• Manage service requests in line with agreed SLAs
• Coordinate and allocate technicians to maximise efficiency
• Respond to customer queries in a professional and timely manner
• Maintain accurate records of service requests and customer details in systems such as SAP
• Process administrative tasks including work orders, invoices, and purchase orders
• Handle escalated customer issues and ensure timely resolution
• Monitor service performance and ensure productivity targets are met

Required Qualifications

• Previous experience in a customer service environment
• Previous experience in a coordination or administrative role
• Proficient in IT systems and PC usage
• Typing speed of at least 40 wpm

Skills & Competencies

• Strong customer service and communication skills
• Ability to manage multiple tasks and prioritise effectively
• Calm and responsive in challenging situations
• Team-oriented with the ability to work collaboratively
• Self-motivated with strong initiative and problem-solving skills
• Experience or willingness to learn SAP

Benefits

• On-the-job training and career development opportunities
• Free onsite parking

Apply Now

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your C.V. For a list of all vacant positions, please visit our website www.talentinternational.com.

Alternatively, for a confidential conversation, contact Rekha Patil on 0480 034 275.

• 6-month contract, possibility of extension
• Newstead Location
• Contractor benefits through Talent, join the family today!

About the company:

Our client is a trusted leader in risk management and insurance solutions for the public sector. They partner with councils and government entities to deliver tailored programs that protect people, property, and communities while building resilience for the future.

About the role:

Your main duties and responsibilities will include, but not limited to:

• Perform administrative tasks to support throughout the claims process for all general claims.
• Responding to general queries from internal and external stakeholders.
• Assist with claims lodgement and file closures.
• Data entry, electronic filing, document management.
• Process and input invoices for payment accurately and promptly.
• Distribute incoming mail and handle general clerical tasks as required.

What’s in it for you?

• 6-month contract with high potential of extension.
• Newstead location offering flexible working arrangements.
• Contractor benefits though Talent – join the family today!
• End-to-end support from your recruitment partner throughout the recruitment process.

Skills and experience required:

• Previous experience working within administrative or clerical roles.
• Exceptional attention to detail and accuracy in budy environments.
• Excellent verbal and written communication skills.
• Ability to work independently and prioritise workloads.
• Experience using Solv or JRS Claims Management System, highly regarded, however, not essential.
• Superior computer literacy.
• Willingness and ability to undergo pre-employment checks upon successful appointment (checks will include, National Criminal History Check, Working Rights Check, Bankruptcy Check)

How to Apply:

If you would like more information about this role, or wish to have a confidential discussion about your career aspirations, please contact Emma Hansen (07) 3031 4517 // emma.hansen@talentinternational.com OR Steph Smithers today (07) 3031 4500 // steph.smithers@talentinternational.com.

• Labour hire contract until 31/12/2026
• Contract extension options available
• Robina location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Conduct quality reviews and assessments of operational activities to ensure compliance with legislation, policies, and procedures.
• Analyse qualitative and quantitative data to identify trends, insights, and improvement opportunities.
• Provide clear written assessments and recommendations based on evidence from business systems and file reviews.
• Support continuous improvement initiatives to enhance performance and quality across the organisation.
• Record and maintain accurate data and commentary in line with privacy requirements and organisational policies.
• Identify potential risks to participants or the scheme and escalate or address them through established processes.

What’s in it for you?

• Competitive hourly rate, aligned with the APS5 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Qualifications in data science, allied health, public health, disability or related fields are desired but are not essential.
• Experience using qualitative data software such as NVivo will be highly regarded.
• Understanding of qualitative and quantitative analysis.
• Strong written communication skills, including accurate data recording.
• Demonstrated ability to work independently and as part of a team, using sound judgement in decision-making.
• Able to assess complex issues and draw logical, well‑reasoned conclusions.
• Ability to apply reflective and analytical thinking to decision‑making.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com

• Labour hire contract until 31/12/2026
• Contract extension options available
• Townsville location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Conduct quality reviews and assessments of operational activities to ensure compliance with legislation, policies, and procedures.
• Analyse qualitative and quantitative data to identify trends, insights, and improvement opportunities.
• Provide clear written assessments and recommendations based on evidence from business systems and file reviews.
• Support continuous improvement initiatives to enhance performance and quality across the organisation.
• Record and maintain accurate data and commentary in line with privacy requirements and organisational policies.
• Identify potential risks to participants or the scheme and escalate or address them through established processes.

What’s in it for you?

• Competitive hourly rate, aligned with the APS5 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Qualifications in data science, allied health, public health, disability or related fields are desired but are not essential.
• Experience using qualitative data software such as NVivo will be highly regarded.
• Understanding of qualitative and quantitative analysis.
• Strong written communication skills, including accurate data recording.
• Demonstrated ability to work independently and as part of a team, using sound judgement in decision-making.
• Able to assess complex issues and draw logical, well‑reasoned conclusions.
• Ability to apply reflective and analytical thinking to decision‑making.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!