• Participant Support Officer – (Multiple roles in Alice Springs, Katherine and Port Pirie)
• Initial contract up until December 2026; possibility of extension
• Alice Springs, Katherine NT based and Port Pirie, SA based positions

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities:

• Managing and resolving participant matters by actioning planning tasks.
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the organisation’s Business systems.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

• Labour hire contract until 31/12/2026
• Contract extension options available
• Ipswich location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Manage complaints received by the NDIA, including assessing information, recording details, resolving and referring as required.
• Manage escalated complaints and ensure strict deadlines are met.
• Communication with participants, authorised representatives and internal teams through quality written correspondence and professional outbound calls to complainants.
• Maintain accurate and timely complaint records within PACE.
• Support the Complaints team to resolve day-to-day operations issues and assist in achieving the branch’s strategic objectives.

What’s in it for you?

• Competitive hourly rate, aligned with the APS5 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Proven ability to handle a variety of tasks, manage sensitive information, maintain records and ensure compliance with procedures while adjusting to changing priorities or emerging challenges.
• Effective communication and interpersonal skills to develop and maintain stakeholder relationships.
• Experience interpreting and applying legislation
• Highly motivated, resilient and able to provide advice on moderately complex matters to both internal and external stakeholders in an empathetic manner.
• Have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com

• Labour hire contract until 31/12/2026
• Contract extension options available
• Chermside location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Manage complaints received by the NDIA, including assessing information, recording details, resolving and referring as required.
• Manage escalated complaints and ensure strict deadlines are met.
• Communication with participants, authorised representatives and internal teams through quality written correspondence and professional outbound calls to complainants.
• Maintain accurate and timely complaint records within PACE.
• Support the Complaints team to resolve day-to-day operations issues and assist in achieving the branch’s strategic objectives.

What’s in it for you?

• Competitive hourly rate, aligned with the APS5 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Proven ability to handle a variety of tasks, manage sensitive information, maintain records and ensure compliance with procedures while adjusting to changing priorities or emerging challenges.
• Effective communication and interpersonal skills to develop and maintain stakeholder relationships.
• Experience interpreting and applying legislation
• Highly motivated, resilient and able to provide advice on moderately complex matters to both internal and external stakeholders in an empathetic manner.
• Have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com

• Labour hire contract until 31/12/2026
• Contract extension options available
• Chermside location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Support the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required.
• Contact relevant stakeholders to confirm receipt of referred complaints and gather information.
• Escalate complaints in accordance with established Agency complaint handling processes.
• Contribute to record keeping activities to ensure team records are accurate and current.
• Coordinate correspondence, briefing and reporting functions to the branch as needed.

What’s in it for you?

• Competitive hourly rate, aligned with the APS4 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Proven ability to handle a variety of tasks, manage sensitive information, maintain records, and ensure compliance with procedures while adjusting to changing priorities or emerging challenges.
• Proficiency in using CRM systems, databases, and communication tools to track and resolve complaints efficiently.
• Experience interpreting and applying legislation in the context of complaint resolution.
• Previous experience in customer-facing roles, particularly in resolving issues, managing expectations, and delivering high-quality service.
• Highly motivated and resilient, with the ability to provide advice on moderately complex matters to internal and external stakeholders in an empathetic manner.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com

• Labour hire contract until 31/12/2026
• Contract extension options available
• Robina location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Conduct quality reviews and assessments of operational activities to ensure compliance with legislation, policies, and procedures.
• Analyse qualitative and quantitative data to identify trends, insights, and improvement opportunities.
• Provide clear written assessments and recommendations based on evidence from business systems and file reviews.
• Support continuous improvement initiatives to enhance performance and quality across the organisation.
• Record and maintain accurate data and commentary in line with privacy requirements and organisational policies.
• Identify potential risks to participants or the scheme and escalate or address them through established processes.

What’s in it for you?

• Competitive hourly rate, aligned with the APS5 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Qualifications in data science, allied health, public health, disability or related fields are desired but are not essential.
• Experience using qualitative data software such as NVivo will be highly regarded.
• Understanding of qualitative and quantitative analysis.
• Strong written communication skills, including accurate data recording.
• Demonstrated ability to work independently and as part of a team, using sound judgement in decision-making.
• Able to assess complex issues and draw logical, well‑reasoned conclusions.
• Ability to apply reflective and analytical thinking to decision‑making.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com

• Labour hire contract until 31/12/2026
• Contract extension options available
• Townsville location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

• Conduct quality reviews and assessments of operational activities to ensure compliance with legislation, policies, and procedures.
• Analyse qualitative and quantitative data to identify trends, insights, and improvement opportunities.
• Provide clear written assessments and recommendations based on evidence from business systems and file reviews.
• Support continuous improvement initiatives to enhance performance and quality across the organisation.
• Record and maintain accurate data and commentary in line with privacy requirements and organisational policies.
• Identify potential risks to participants or the scheme and escalate or address them through established processes.

What’s in it for you?

• Competitive hourly rate, aligned with the APS5 banding.
• Contractor benefits through Talent, join the family today!
• Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
• Utilise your expertise to secure long term employment with a Federal Government Agency.

What you’ll need to succeed:

• Qualifications in data science, allied health, public health, disability or related fields are desired but are not essential.
• Experience using qualitative data software such as NVivo will be highly regarded.
• Understanding of qualitative and quantitative analysis.
• Strong written communication skills, including accurate data recording.
• Demonstrated ability to work independently and as part of a team, using sound judgement in decision-making.
• Able to assess complex issues and draw logical, well‑reasoned conclusions.
• Ability to apply reflective and analytical thinking to decision‑making.
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Check and / or Working with Children Check (where required) along with proof of Australian Citizenship.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com

My client, an established and nationally recognised professional education provider, is seeking an experienced and proactive Reception & Administration Support professional to join their team in a dynamic hybrid role.

This position combines front-of-house reception responsibilities with finance and operations administration support. You will be the first point of contact for students, clients and visitors, while also playing an important role in supporting financial processes and campus operations. This is a full-time, office-based role suited to someone who enjoys working with both people and systems in a fast-paced, professional environment.

Key Responsibilities

Front of House & Customer Support

• Welcome students, clients and visitors onsite and provide remote support where required

• Respond to phone and email enquiries in a professional and timely manner

• Maintain high campus presentation standards, including training room readiness and hospitality areas

• Coordinate onsite logistics to ensure smooth daily operations

Finance & Administration Support

• Manage invoicing, receipting and follow-up of outstanding accounts

• Contact customers to resolve payment queries and support debt collection processes

• Perform data entry, reconciliations and maintain accurate financial records

• Support month-end processes and assist with daily operational administration

• Liaise with internal teams and external stakeholders to resolve financial or operational queries efficiently

About You

You are organised, detail-oriented and take ownership of your work. You enjoy supporting both people and processes, and thrive in a structured, team-oriented environment.

• Minimum 12 months’ experience in an administration or coordination role

• Previous front-of-house or reception experience highly desirable

• Strong communication and organisational skills

• Proficient in Microsoft Office Suite

• Experience with Microsoft Dynamics is advantageous but not essential

• Professional presentation and customer-first mindset

What’s On Offer

• Competitive salary package

• Staff referral bonus

• Employee Assistance Program (EAP)

• Birthday leave and volunteering leave

• 2 days paid study leave per year

• Donation matching program

• Access to thousands of professional development courses

• Complimentary access to internal training programs

Apply now for immediate consideration.

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!