Customer Services Consultant – Application Support
Adelaide, SA | 12-Month Max-Term Engagement

We’re partnering with an established Australian technology organization to find a Customer Services Consultant who enjoys combining customer service with hands-on application support and problem solving.

You’ll support customers with day-to-day use of business-critical software, investigate and resolve incidents and complex support tickets, perform functional analysis, and work closely with internal technical and product teams. The role also offers exposure to implementations, testing, documentation and customer training.

What we’re looking for:

• Application / Product / Software Support experience
• Strong troubleshooting, incident & problem management skills
• SQL / SQL Server exposure
• Excellent customer & stakeholder communication
• Experience supporting software/web applications
• Testing, implementation or functional analysis exposure highly regarded
• Previous application support experience within health insurance, healthcare, clinical or medical systems would be highly regarded.

💡 Great opportunity for an Application Support Analyst, Product Support Engineer or Technical Support professional looking for a customer-focused role with plenty of technical variety.

Interested? Apply now or reach out for a confidential chat.

You can reach Shilpa Sharma at 08 8228 1501

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

Please apply if this role sounds interesting to you, and we will reach out with more information!