Our client is a large, values-focused Federal Government Agency supporting participants through local office services and administrative support functions.

They are seeking an APS3 Participant Support Officer to provide front-of-house and operational support, manage participant enquiries, and complete accurate administrative tasks across office and business systems.

ROLE DETAILS

Locations: (please specify your location in application)

VIC: Geelong, Traralgon, Wendouree

TAS: Launceston

Rate: APS3 – $37.36 per hour + Super

Hours: Full-time, Monday to Friday, 7.5-hour days (on-site)

Contract Duration: Labour hire contract, initial term until 31 December 2026, with extensions likely

Eligibility: Australian Citizenship is MANDATORY. As this is a Federal Government role, non-citizens will not be considered.

Applications close Wednesday, 24th June 2026.

ABOUT THE ROLE:

This is a public-facing role involving communication with internal and external stakeholders and providing straightforward advice. You will support participant experience by managing and resolving matters, coordinating appointments, and ensuring accurate data entry and mailbox management to keep services running smoothly.

KEY RESPONSIBILITIES:

Manage and resolve participant matters by actioning planning tasks in line with relevant legislation.

Provide front-of-house support, including counter/reception duties, participant enquiries, and online/self-help support.

Resolve customer enquiries, provide information, and refer customers to appropriate services.

Manage shared inboxes/mailboxes, appointments, and telephone enquiries.

Coordinate appointments and ensure office facilities are accessible for participants.

Complete data entry and follow-up actions, including recording complaints and feedback in business systems.

WHAT WE ARE LOOKING FOR:

Strong administration and customer service skills, with the ability to prioritise tasks and meet deadlines.

Clear written and verbal communication skills, with strong problem-solving ability.

High attention to detail, adaptability, and confidence handling sensitive information appropriately.

Experience in disability or allied health sectors is strongly preferred.

APPLY:

Applications close Wednesday, 24th June 2026.

For over 30 years, Talent has been redefining the contracting experience with industry-leading support, exclusive contractor benefits, and a world-class digital platform, ENGAGE, to access it all.

Apply today to see how we can elevate your career.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Customer Service Officer | Canberra ACT | 12 Months

We are seeking Customer Service Officers to support a high-volume operational contact centre environment. The role focuses on responding to stakeholder enquiries, maintaining accurate records and supporting service delivery outcomes across maritime and regulatory functions.

About the Client

This opportunity sits within a Federal Government operational service environment supporting national regulatory and customer service functions. The organisation works closely with industry stakeholders and the public to deliver important safety and compliance outcomes across Australia.

About the Role

The Customer Service Officer will support inbound customer enquiries through phone and digital channels while maintaining accurate records and contributing to service delivery performance targets. The role involves working within a structured operational environment, engaging with internal and external stakeholders and supporting consistent customer outcomes across a range of enquiries and administrative processes.

Key Responsibilities

• Respond to inbound phone and email enquiries from customers and stakeholders
• Provide accurate information relating to operational services and processes
• Maintain customer records and update internal systems accurately
• Support achievement of team KPIs and customer service standards
• Liaise with internal business areas and external stakeholders as required
• Assist customers to navigate self-service and digital service options
• Contribute to continuous improvement of work processes and team operations
• Support additional operational tasks and administrative activities as required

Skills and Experience

• Strong customer service and communication skills
• Experience working in a contact centre, administration or service delivery environment
• Ability to engage professionally with a range of stakeholders
• Good attention to detail and data entry capability
• Experience using Microsoft Office and customer management systems
• Ability to work collaboratively within a team-based environment

Qualifications

• Relevant customer service, administration or contact centre experience preferred
• Equivalent practical experience will also be considered

Eligibility / Other Requirements

• Australian working rights required
• Relevant pre-employment checks will apply
• Security Clearance: Not currently required

Why this role may appeal

This role offers exposure to a structured Federal Government operational environment with a strong stakeholder service focus. It would suit candidates looking to build APS-aligned experience in customer operations, service delivery and government-facing administration.

How to Apply

Please submit:

• Current CV
• A summary of capability
• Confirmation of work rights
• Two professional referees

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!