Our client is looking for a Platform Owner with solid Salesforce & Contact Centre experience. The Platform Owner will be responsible for the strategic management, optimisation, and delivery of solutions across the Salesforce ecosystem and integrated Contact Centre technologies. This role ensures the platform meets evolving business needs, provides a seamless customer and agent experience, and aligns with enterprise architecture and technology roadmaps.

The role acts as the bridge between business, technology, and vendor teams, driving continuous improvement, innovation, and governance across the Salesforce and Contact Centre platforms.

Responsibilities

• Own the Salesforce and Contact Centre platform strategy, roadmap, and delivery outcomes.

• Partner with business stakeholders to understand requirements, prioritise enhancements, and ensure alignment with business objectives.

• Manage platform governance, ensuring consistency, compliance, and adherence to best practices across all Salesforce Clouds and Contact Centre integrations.

• Oversee end-to-end platform performance, including system reliability, scalability, and user experience.

• Lead release planning, backlog management, and continuous improvement initiatives in collaboration with Product Owners, Developers, and Architects.

• Manage relationships with vendors, technology partners, and internal delivery teams to ensure high-quality outcomes and timely delivery.

• Monitor platform usage, adoption, and ROI, implementing enhancements to maximise business value.

• Ensure security, compliance, and data privacy standards are maintained across all platform components.

• Provide subject matter expertise and guidance on Salesforce capabilities, omni-channel Contact Centre solutions, and customer engagement technologies.

Requirements

• Proven experience as a Platform Owner, Senior Manager managing Salesforce (Service Cloud, Sales Cloud, Experience Cloud, or Marketing Cloud) platforms in Financial Services sector.

• Strong understanding of Contact Centre technologies (e.g., Amazon Connect, Genesys, NICE, or similar) and their integration with CRM systems.

• Demonstrated ability to define and execute platform roadmaps and manage complex stakeholder environments.

• Experience with agile delivery, backlog management, and prioritisation frameworks.

• Excellent stakeholder management, communication, and vendor coordination skills.

• Strong analytical and problem-solving abilities, with a focus on customer and business outcomes.

• Experience working in large enterprise or regulated environments.

• Understanding of APIs, data integration, and middleware platforms.

• Familiarity with automation, chatbots, or AI-enabled customer engagement solutions.

If you think you have the above skills and experiences, click the ‘Apply’ button or send your resume to alex.nguyen@talentinternational.com

About the company:

A specialist risk advisory and insurance provider supporting local governments and community organisations across Australia. They manage mutual insurance schemes, deliver tailored injury and claims management services, and offer sector-specific risk insights to build safer, more resilient communities.

About the role:

Reporting to the Manager, Injury Management Services this role will see you manage injured worker’s rehabilitation and return to work.

• Monitor claim duration and progress through timely file reviews and discussion with relevant stakeholders.
• Develop, monitor and maintain injured workers’ rehabilitation and return to work plan.
• Assist employers to develop and monitor return to work programs.
• Provide advice on injury prevention and occupational rehabilitation.
• Liaise and consult with claims staff, medical practitioners, allied health professional and employers.
• Conduct work site assessment and training if relevant and practicable.
• Complete needs assessment and review referrals for return-to-work assistance.
• Monitor and complete the return-to-work assistance program.

What you’ll need to succeed:

We strongly encourage your application should you have demonstrated the below skills and capabilities.

• Clinical experience as an Occupational Therapist or Psychologist, highly regarded.
• Exceptional communication and interpersonal skills, ability to communicate and negotiate with a wide range of personnel from public and private sectors.
• Strong decision-making skills using well developed analytical and problem-solving skills.
• Ability to utilise Microsoft Office and various computer software programs.

How to Apply:

If you would like more information about this role, or wish to have a confidential discussion about your career aspirations, please contact Steph Smithers today (07) 3031 4500 // steph.smithers@talentinternational.com OR Emma Hansen (07) 3031 4517 // emma.hansen@talentinternational.com

Your new company:

Our client is a well-established law firm based on the Sunshine Coast. The specialise in property and real estate law, including residential and commercial conveyancing, land development, first-home buyers, commercial leasing and other property transactions.

The team is known for its supportive and collaborative culture, where staff are encouraged to grow their expertise and take ownership of their career development. With recent recognition through industry awards, employees benefit from being part of an organisation that values innovation, professional integrity, and community engagement. A range of staff benefits, ongoing training opportunities, and a commitment to work-life balance make this a standout workplace for driven professionals looking to thrive in a dynamic environment.

Your new role:

This is a full-time Conveyancing Paralegal role, in the firm’s busy Real Estate area:

• Operate your own files from A-Z under the supervision of our Directors/Lawyers.
• Liaising directly with clients and other parties involved in matters.
• Preparation of all relevant conveyancing documents and correspondence necessary for the conduct of conveyance matters.
• Answering phones, dealing with enquiries and providing quotes to prospective conveyancing clients
• Willingness to assist with paralegal tasks for commercial or other matters when required.

What’s in it for you?:

• Access to a generous bonus program linked to both individual performance and firm success (available post-probation)
• Enjoy a paid day off for your birthday – they love celebrating their people!
• Ongoing investment in your growth with fully funded training and development opportunities.
• Flexible work arrangements, including the option to work remotely.
• A range of additional perks and staff benefits offered throughout the year.

What you’ll need to succeed:

We strongly encourage your application should you have demonstrated the below skills and experience.

• Demonstrated success operating your own conveyancing files from A – Z
• Ability to operate autonomously and as part of our friendly team
• Knowledge of LEAP, PEXA and QRO Online would be highly regarded, however, not essential.
• Ability and confidence to work in a high volume, fast paced and demanding environment
• Customer – focused with the ability to build and maintain relationships with internal and external stakeholders.
• Exceptional attention to detail and the ability to manage your time effectively to ensure key deadlines are met.

How to apply:

If this sounds like you express your interest and suitability via the ‘Apply Now’ function.

If you would like more information about this role, or wish to have a confidential discussion about your career aspirations, please contact Steph Smithers (07) 3031 4500 or steph.smithers@talentinternational.com // Emma Hansen (07) 3031 4517 or emma.hansen@talentinternational.com today.

We look forward to hearing from you ✨

Location: Warwick Farm, NSW

Pay: $34 per hour (contract), with a pathway to permanency.

Hours: 38 hours per week, with start times from 8am, 9am or 10am.

About the Role

We are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers with inbound queries and delivering exceptional service. You’ll be the first point of contact for customers, providing product information, logging and escalating concerns, and allocating service jobs.

Key Responsibilities

• Handle inbound customer calls, ensuring a professional level of service at all times.
• Resolve or escalate customer and dealer queries via phone, email, and other channels.
• Log and report customer concerns, updating CRM records accurately.
• Provide product information and process Technical Support and Service Requests.
• Allocate service jobs to Service Agents or refer to Service Delivery.
• Adhere to all internal processes and procedures.

Key Competencies

• Strong telephone communication skills with the ability to manage conflict.
• Excellent attention to detail, time management, and team collaboration.
• Proficiency in Microsoft Office (Excel & Outlook); SAP CRM experience highly regarded.
• Basic product knowledge (componentry, fault codes, nomenclature) an advantage.

Qualifications & Experience

• Typing speed of at least 35 wpm.
• Minimum 12 months in a contact centre environment.
• Basic to intermediate computer and Microsoft Office skills.

Why Join Us?

• $34 per hour with a clear pathway to permanency.
• Join a supportive team within a leading manufacturing organisation.
• Office-based role with varied start times to suit your lifestyle.

If this role sounds like you please APPLY NOW!

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!