• 6-month hourly rate contract
• Ormeau location with one day work from home
• $50 – $60 + superannuation per hour

Your new company:

Our client is a leading veterinary care network in Australia and New Zealand made up of hundreds of individual clinics and speciality hospitals that share a commitment to compassionate, patient-centred animal healthcare. The organisation has grown significantly since its founding in 2016, now supporting thousands of staff including veterinarians, nurses and clinic support teams across a large regional footprint.

Your new role:

The Workforce/Rostering Optimisation Coordinator is responsible for developing, implementing, and maintaining efficient and effective staff rosters and workforce deployment strategies. This role focuses on balancing operational requirements, employee availability, award/enterprise agreement compliance, and budget adherence to achieve maximum productivity and service delivery quality.

• Develop and manage optimal roster models for designated operational areas, ensuring cost-effective coverage and skill mix to meet demand forecasts that support achieving labour targets.
• Proactively identify and report variances to optimised rosters 8 weeks in advanced
• Utilise advanced rostering software (e.g., Humanforce, Emplive (WFS)) to analyse planned schedules and worked hours variances to key KPI’s.
• Conduct regular analysis of rostering data, including actual hours vs. budgeted hours, overtime usage, casual hours usage and absenteeism trends.
• Monitor key performance indicators (KPIs) related to workforce utilisation and labour targets.

What you’ll need to succeed:

• 3+ year’s experience in rostering, scheduling, or workforce planning in a complex or multi-site environment (healthcare or retail advantageous).
• Strong WFM systems experience-Humanforce, Emplive (WFS), Kronos or similar.
• Solid understanding of Awards / Enterprise Agreements and shift compliance.
• Advanced Excel capability (analysis, reporting, modelling).
• Excellent communication, analytical thinking, and stakeholder management skills.
• Strong attention to detail and ability to juggle multiple priorities in a fast-paced environment.

How to apply:

If this sounds like you express your interest and suitability via the ‘Apply Now’ function.

If you would like more information about this role, or wish to have a confidential discussion about your career aspirations, please contact Steph Smithers (07) 3031 4500 or steph.smithers@talentinternational.com // Emma Hansen (07) 3031 4517 or emma.hansen@talentinternational.com today.

We look forward to hearing from you ✨

Job Title
Administration Assistant / Customer Service Officer

Job Summary / Overview
This initial 2 month contract role provides administrative and customer service support for application processing activities. It involves data entry, record management and direct communication with applicants to ensure accuracy and completeness of information. The position plays a key role in maintaining data integrity and supporting internal teams.

Key Responsibilities

• Receive and process forms via email and post

• Check applications for completeness and correct attachments

• Scan and file hard copy documentation

• Enter and verify application data in the CRM system

• Process identification checks in line with procedures

• Cross-check data for accuracy and resolve discrepancies

• Update and maintain database records

• Retrieve data and generate reports for staff

• Answer and return phone calls from members of the public

• Log calls and emails within the CRM system

Required Qualifications

• Previous administration or data entry experience

• Experience using CRM systems

Skills & Competencies

• High attention to detail

• Clear written and verbal communication skills

• Ability to learn new systems and processes

• Professional phone manner

• Ability to deal compassionately with distressed or angry people

• Sound judgement and escalation awareness

Apply Now
“Match the selection criteria? Click the “APPLY” button now!
Alternatively, for a confidential conversation, contact Rekha on 0490 888 247

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Talent International is currently recruiting for a Customer Contact Team Operator to work for the NSW Government, based in Sydney. This is a 3-month contract with a view to be extended. The role is paying between $34/hr – $41/hr + Super.

Hours – 7 hours per day, 35 hours per week

This is a 3-month contract with a strong view to extend. The position offers a hybrid work model – you’ll work from the Sydney CBD office Monday to Wednesday, and from home Thursday and Friday. During onboarding (first 1-2 weeks), you’ll be required to work from the office full-time.

Key Responsibilities

• Deliver professional and courteous customer service aligned with the organisation’s Customer Excellence Principles.
• Handle and triage a high volume of inbound calls (approx. 30,000 per month), ensuring all enquiries are directed appropriately and within service levels.
• Provide accurate information and ensure all customer interactions are handled efficiently and empathetically.
• Participate in training to maintain a strong understanding of the agency’s products, services, and processes.

Key Challenges

• Managing a high call volume while maintaining service quality and professionalism.
• Handling sensitive or complex enquiries from vulnerable customers with empathy and discretion.
• Prioritising and managing multiple competing tasks in a fast-paced environment.

About You
To be successful in this role, you will have:

• Strong communication and interpersonal skills.
• Previous experience in a call centre, customer contact, or customer service role (preferably within government or a large organisation).
• The ability to remain calm and professional under pressure.
• A proactive attitude and a commitment to delivering positive customer experiences.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Location: Warwick Farm, NSW

Pay: $34 per hour (contract), with a pathway to permanency.

Contract: Inital 6 month contract with the view to extend and convert permanent

Hours: 38 hours per week, with start times from 8am, 9am or 9:30am.

About the Role

We are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers with inbound queries and delivering exceptional service. You’ll be the first point of contact for customers, providing product information, logging and escalating concerns, and allocating service jobs.

Key Responsibilities

• Handle inbound customer calls, ensuring a professional level of service at all times.
• Resolve or escalate customer and dealer queries via phone, email, and other channels.
• Log and report customer concerns, updating CRM records accurately.
• Provide product information and process Technical Support and Service Requests.
• Allocate service jobs to Service Agents or refer to Service Delivery.
• Adhere to all internal processes and procedures.

Key Competencies

• Strong telephone communication skills with the ability to manage conflict.
• Excellent attention to detail, time management, and team collaboration.
• Proficiency in Microsoft Office (Excel & Outlook); SAP CRM experience highly regarded.
• Basic product knowledge (componentry, fault codes, nomenclature) an advantage.

Qualifications & Experience

• Typing speed of at least 35 wpm.
• Minimum 12 months in a contact centre environment.
• Basic to intermediate computer and Microsoft Office skills.

Why Join Us?

• $34 per hour with a clear pathway to permanency.
• Join a supportive team within a leading manufacturing organisation.
• Office-based role with varied start times to suit your lifestyle.

If this role sounds like you please APPLY NOW!

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!