Customer Service & Administration Officer – Federal Government (APS3)

Our client is a large values-focused Federal Government Agency seeking an APS3 Customer Service & Administration Officers to provide front-of-house, participant and administrative support within local service centres.

This is a public-facing roles suited to people with strong customer service, administration and communication skills who are comfortable managing enquiries, appointments, inboxes and accurate data entry.

*The official position title is Participant Support Officer (APS3).

ROLE DETAILS:

Locations: Devonport TAS

Contract: Initial term until 31 December 2027, with extension potential.

Hours: 8:30am – 4:30pm, Mon-Fri (On site)

Rate: $38.89 per hour + Super

Eligibility: Australian Citizenship mandatory

Applications close: Tuesday, 24 November

ABOUT THE ROLE:

You’ll support participants and stakeholders through a mix of reception, customer service and administrative duties.

The role includes responding to enquiries, coordinating appointments, managing shared inboxes and phone enquiries, completing data entry and ensuring participant matters are followed through accurately.

KEY RESPONSIBILITIES:

• Provide front-of-house and reception support to participants.
• Respond to customer enquiries and provide straightforward information or referrals.
• Manage shared inboxes, telephone enquiries and appointments.
• Complete participant-related administrative and planning tasks.
• Undertake accurate data entry and ensure follow-up actions are completed.
• Record complaints, feedback and other information in business systems.
• Support smooth day-to-day office and service delivery operations.

SELECTION CRITERIA:

• Customer service, administration or front-office experience.
• Strong written and verbal communication skills.
• Ability to manage competing tasks and meet deadlines.
• High attention to detail and accurate data entry skills.
• Strong problem-solving and teamwork capability.
• Confidence dealing with members of the public and sensitive information.
• Comfortable using Microsoft Office, CRM or similar business systems.
• Disability, allied health or community services experience highly regarded.

APPLY:

Submit your resume, or for further information please contact

Reece Prideaux – Talent International

reece.prideaux@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Platform Owner – Genesys Cloud

18-month contract | Auckland based

We’re looking for a Platform Owner to provide day-to-day technical leadership and support for a National Contact Centre’s core technology platforms, with a particular focus on Genesys Cloud.

You’ll be the main technical point of contact, working with business users, internal technology teams and support vendors to resolve issues, maintain reliable services and deliver system improvements.

What you’ll be doing

• Coordinating incidents, troubleshooting technical issues and working with support partners to restore services.

• Supporting the stabilisation, optimisation and ongoing improvement of Genesys Cloud and associated systems.

• Strengthening release, change and operational support processes.

• Managing vendor service performance and following up on issues and risks.

• Working with contact centre teams to understand their needs and recommend practical system improvements.

• Supporting requirements gathering, user acceptance testing and operational documentation for system changes.

What you’ll bring

• Experience technically supporting or administering Genesys Cloud in a live contact centre environment.

• Strong troubleshooting, incident and problem management skills.

• Experience coordinating technical vendors and internal support teams.

• An understanding of IT service management, release and change processes.

• The ability to explain technical issues clearly to business users.

• Experience taking ownership of system performance and driving improvements.

Interested? Apply with your CV or get in touch with Amber at amber.shaw@talentinternational.com for a chat.

Please note: we can only consider candidates that are in New Zealand and hold valid working rights

Complaints Specialist | Aviation Industry | Sydney

8 Month Fixed Term Contract |Base Salary + 14% Super | Hybrid Working

An exciting opportunity has become available for an experienced Complaints Specialist to join a leading organisation within Australia’s aviation industry.

Based in Sydney, this 8 month fixed term contract will see you play a key role in managing community complaints and enquiries relating to aviation operations, delivering exceptional customer service while navigating complex and sensitive matters.

This position is ideal for someone who combines aviation industry knowledge with strong complaints handling, investigation and stakeholder engagement skills, and enjoys finding solutions in a fast-paced, customer-focused environment.

The Opportunity

As a Complaints Specialist, you will be responsible for assessing, investigating and responding to enquiries and complaints from members of the public. You’ll work closely with internal stakeholders to interpret technical information, manage expectations and ensure responses are accurate, professional and timely.

Your responsibilities will include:

• Managing incoming complaints and enquiries relating to aircraft noise, flight paths and aviation operations.

• Conducting initial investigations, gathering relevant information and determining appropriate resolutions.

• Translating complex aviation and technical information into clear, customer-friendly communications.

• Managing sensitive and challenging conversations with empathy, professionalism and confidence.

• Assessing and prioritising complaints, identifying potential risks and escalating complex matters where appropriate.

• Maintaining accurate records of complaints, investigations and outcomes.

• Preparing high-quality written responses and contributing to reporting activities.

• Collaborating with internal teams and stakeholders to ensure effective complaint resolution.

• Identifying opportunities to improve complaint handling processes and customer outcomes.

About You

We are looking for a confident communicator who thrives in a customer-facing environment and can balance empathy with sound judgement.

To be successful, you will bring:

• Previous experience within the aviation industry, ideally across airport operations, airline customer service, aviation administration or similar environments.

• Strong customer service experience, including managing complex or sensitive enquiries.

• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.

• Demonstrated ability to handle challenging conversations, de-escalate situations and manage customer expectations.

• Strong analytical and problem-solving skills, with excellent attention to detail.

• Ability to manage competing priorities and deliver accurate outcomes under pressure.

• Strong stakeholder engagement and relationship-building skills.

• Australian Citizenship or Permanent Residency.

Highly regarded:

• Experience in complaints management, investigations, dispute resolution or case management.

• Experience working in high-volume contact centres or customer-facing operational environments.

• Exposure to regulatory, government or community engagement environments.

• Understanding of aircraft operations, flight paths, aviation noise or air traffic management.

• Experience preparing formal written responses and investigating complex customer matters.

What’s on Offer?

• 8 month fixed term contract with a leading organisation in the aviation industry.

• Competitive salary of Base salary + 14% superannuation.

• Sydney-based opportunity with hybrid working arrangements.

• Initial onsite training and onboarding before transitioning to a hybrid working model.

• Opportunity to work on meaningful issues impacting communities across Australia.

• Collaborative and supportive team environment.

Interested?

If you have a background in aviation and a passion for delivering exceptional customer outcomes, we’d love to hear from you.

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!