APS5 Case Management Support Officer| Location: Deakin – ACT | Contract Duration: 12 Months

About the Client:
Our client has focused on delivering exceptional service and support to individuals with disabilities. This organisation is dedicated to empowering clients and ensuring they receive the necessary guidance and assistance throughout their journey.

About the Role:
In the APS5 Case Management Support position, you will play an integral role in managing a high caseload of clients, demonstrating your exceptional organisational and analytical skills. Your empathetic approach will allow you to handle sensitive information effectively while providing essential support to individuals navigating complex systems.

Key Responsibilities:

• Manage and maintain a caseload efficiently, ensuring adherence to deadlines and prioritisation of tasks based on risk and client needs.
• Provide guidance and support to clients, helping them navigate the complexities of the NDIS and other related services.
• Collaborate with team members to share information and enhance client outcomes.
• Process and analyse data, maintaining detailed records to ensure transparency and accuracy.
• Address sensitive topics with care and professionalism, navigating challenging discussions with clients.

Skills and Experience:

• Strong resilience and adaptability in a dynamic environment.
• Excellent organisational skills with a meticulous attention to detail.
• High analytical skills and proficiency in Microsoft Word and Excel.
• Ability to work both autonomously and collaboratively within a team.
• Effective problem-solving capabilities and critical thinking.

Qualifications:

• Relevant experience in case management or support roles within the disability services sector.
• A background in social sciences, law, or public administration is preferred.
• Familiarity with the Administrative Review Tribunal (ART) or experience in a dispute resolution environment is a plus.

Eligibility:

• Must be an Australian citizen to be eligible to apply for this role

To take your career to the next level and make a meaningful impact, please prepare your application and ensure all documents comply with the specified naming conventions. Submit your application before 12 PM AEST on Wednesday, 17 September 2025. If you apply after the closing date, we will consider your application for other similar upcoming opportunities.

Don’t miss this opportunity to become part of a passionate team dedicated to enhancing lives. Click to apply today!

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About the work unit:

An exciting opportunity for a Principal Program Officer is available within the Infrastructure Investment and Finance Unit. Infrastructure Investment and Finance contains six teams – Budget Development, Budget Governance, Portfolio Performance Reporting, Infrastructure Accounting, Priority Programs and Finance Services. This role will be based within Budget Development and may work across the teams contributing to analysing and developing the Division’s Infrastructure Investment Portfolio and the portfolio performance monitoring and reporting activities.

Your new role:

• Review, analyse and contribute to the development of budget adjustments and submissions.
• Interrogate SAP data to determine trends, identify opportunities and correct gaps in project budgets.
• Assist with the preparation and coordination of correspondence, estimates briefs, cabinet requests, submissions, reports and briefing material relating to budget matters.
• Interpret requests for information and provide clear, concise and accurate responses
• Work closely with Executives, Program Directors and Project Coordinators across all work units.
• Proactively build and maintain positive relationships, including consultation, negotiation and communication with internal and external clients, networks, stakeholders and service providers.
• Develop and implement practices and procedures to contribute to continuous improvement of the unit deliverables and activities.

What you’ll need to succeed:

• Demonstrated success working in a similar high level program or project support role, experience within Government of Infrastructure sectors highly desirable.
• Capability to quickly assess, identify gaps, investigate anomalies of large data sets and rectify identified issues.
• Skilled in data manipulation of large data sets using software (Excel, PowerBI etc) to produce reports and/or dashboards.
• Experience in budget management, trend mapping, problem solving and reporting skills.
• Experienced in correspondence, reports, executive briefs in government agencies.
• High level written and oral skills both verbally and in writing, tailored to various audiences.
• Demonstrated stakeholder engagement and relationship building utilising highly developed consultation, negotiation and interpersonal skills.

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today (07) 3031 4500 or steph.smithers@talentinternational.com OR Emma Hansen today (07) 3031 4517 or emma.hansen@talentinternational.com

• Initial short-term contract opportunity with potential to move to permanent
• North Sydney location, Monday to Friday in office
• Opportunity to work for Global Technology Company
• $45 per hour + super

General Reception Duties:

– Phones: Check voicemail throughout the day and transfer calls accordingly.

– Client Arrivals: Attend to client arrivals at Reception.

– Kitchen Supplies: Refill kitchen supplies on Mondays and as needed (e.g., tea bags, sugar, coffee).

– Courier Management: Handle 3-4 different couriers daily from 9 am-3 pm. Email recipients upon receiving packages/mail.

– Coffee Machines: Clean both levels’ coffee machines daily.

– Security Badge Management: Manage visitor passes and building passes.

– Site Inspection: Inspect the site daily to ensure all equipment is working properly.

– Event Support Coordination: Coordinate with end-users on event support.

– Meeting Room Management: Oversee meeting room bookings and setups.

Facility Support Duties:

– Return to Work: Assist the Facility Manager in preparing the office for employees’ return and apply the Healthier/Safer Workplace program.

– Courier Service: Help with courier bookings and update the tracking sheet daily.

– Office Supplies: Collect requests, prepare orders, and submit to the Facility Manager for review and approval.

– Kitchen Supplies: Check stock on both floors weekly, prepare orders, and submit to the Facility Manager for review and approval.

– Maintenance: Submit requests to the Facility Manager and help call in service personnel.

– Other Department Support: Keep the Facility Manager informed of support requests from other departments, especially those requiring away-from-desk help.

Required Skills:

– Strong interpersonal skills with a service mindset (customer-oriented).

– Team player who can also work independently; able to cooperate and work well with others to meet targets.

– Goal-oriented and driven to resolve issues quickly.

– Strong organisational and time-management skills.

– Good written and strong verbal communication skills.

– Strong problem-solving skills and a ‘can do’ attitude.

– Flexible, confident, motivated, energetic, and trustworthy.

– Passion for quality and attention to detail.

Apply today for immediate consideration.

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!