Human-Centred Design Change Manager | 8-Month Contract + Extensions | ACT, NSW, QLD

• 8-month initial contract with up to two 12-month extension options
• Locations: ACT, NSW or QLD – flexible working arrangements available
• Australian Citizenship required – must hold or be eligible to obtain a Baseline security clearance
• Opportunity to lead human-centred process design, operating model transformation and organisational ways of working within a federal government environment

We are seeking an experienced Human-Centred Design Change Manager to join a prominent federal government agency, supporting a significant transformation program focused on improving business processes, employee experiences and organisational ways of working.

Working within the Transformation Office, you will play a key role in implementing a Target Operating Model (TOM) and Integrated Operating Rhythm. This is an excellent opportunity for a human-centred design specialist who enjoys collaborating with stakeholders, facilitating co-design workshops and translating strategic objectives into practical, sustainable business improvements.

Your duties will include:

• Lead employee research, stakeholder consultation and current-state process mapping to understand existing workflows, employee experiences and operational challenges.
• Design and develop future-state processes and ways of working aligned with the Target Operating Model and organisational transformation priorities.
• Facilitate inclusive workshops and co-design sessions with employees, senior leaders and multidisciplinary delivery teams.
• Identify process inefficiencies, duplication, unclear accountabilities and opportunities for continuous improvement.
• Develop evidence-based recommendations to improve workflows, responsibilities, hand-offs and organisational effectiveness.
• Apply human-centred design methodologies, prototyping and iterative testing to refine processes and employee experiences.
• Produce high-quality process maps, employee journey maps, service blueprints, prototypes and supporting documentation to enable successful implementation.

Skills and experience we are looking for:

• Demonstrated experience delivering human-centred design and process improvement initiatives within complex organisations.
• Strong experience supporting Target Operating Model (TOM) implementation, operating model transformation and organisational change.
• Proven ability to conduct employee research, stakeholder interviews, workshops and collaborative co-design activities.
• Experience developing current-state and future-state process maps, employee journey maps, service blueprints and process documentation.
• Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and recommend practical improvements.
• Excellent stakeholder engagement, facilitation and communication skills, including experience working with senior leaders and cross-functional teams.
• Experience applying Agile, inclusive design and continuous improvement methodologies to deliver sustainable business outcomes.

Highly desirable:

• Previous experience delivering operating model transformation within Commonwealth Government or similarly complex environments.
• Strong understanding of organisational governance, business process design and cross-functional operating models.
• Experience translating strategic transformation objectives into practical workflows, responsibilities and ways of working.
• Relevant qualifications or professional experience in human-centred design, service design, business transformation or related disciplines.

Application Process

This role requires candidates to be Australian Citizens who hold or are eligible to obtain an Australian Government Baseline security clearance.

Applicants will be required to provide an updated resume and responses addressing the selection criteria (maximum 3,000 characters per criterion).

Applications close: Wednesday, 18 November 2026.

If you would like to apply, please contact Mikayla Reber on 0488 853 161 or email Mikayla.reber@talentinternational.com.

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• Contract Until End of June 2027 – Government Agency
• Melbourne CBD Location – Hybrid Working Arrangement
• Training Activities on a new Salesforce System – $745 a day inc super

We are seeking a Training Coordinator to support a major digital transformation program within a Victorian Government department.

The program involves rolling out new Salesforce-based system and this role will coordinating training activities, supporting change initiatives, monitoring user adoption and ensuring schools are prepared for the transition to new systems.

Key Responsibilities

• Coordinate online and face-to-face training sessions, including scheduling, registrations, training materials and logistics.
• Support change management activities associated with the rollout of new digital systems across Victorian schools.
• Monitor training completion, user readiness and system adoption, identifying areas requiring additional support.
• Analyse data and produce reports and dashboards using Excel, Salesforce and other reporting tools.
• Engage with stakeholders, coordinate communications and assess the impact of system issues on end users.

Key Skills and Experience

• Demonstrated experience training coordination or learning support within large IT transformation programs.
• Strong organisational and planning skills, with experience coordinating training across multiple teams or locations.
• Excellent Excel, data analysis and reporting skills, with the ability to identify trends and provide actionable insights.
• Strong stakeholder engagement and communication skills, including the ability to work with technical and non-technical audiences.
• Victorian Government experience highly regarded.

What’s in it for you:

• Contract Until End of June
• Government Agency
• Melbourne CBD/ Hybrid Working Arrangement

Apply now to secure an interview or contact Sarah Jordan on sarah.jordan@talentinternational.com for a confidential discussion.

Location: Brisbane, QLD
Contract Duration: 5 months
Rate: $893.33 per day inc super

About the Role

Talent is currently seeking an experienced Training Facilitator to support a major digital transformation program focused on implementing a new workforce management system across a Queensland Government Department based in Brisbane, CBD.

This role will play a key part in supporting the successful statewide rollout of a new digital platform, ensuring stakeholders are equipped with the knowledge, skills and confidence to adopt new systems, processes and ways of working.

Working closely with Change Managers, project teams and subject matter experts, you will be responsible for planning, coordinating and delivering engaging training programs, developing learning resources and supporting end users throughout the implementation.

Key Responsibilities

• Deliver engaging instructor-led, face-to-face and virtual training sessions to diverse stakeholder groups.
• Facilitate system demonstrations, practical exercises, business process walkthroughs and scenario-based learning activities.
• Travel to various locations across Queensland to deliver face-to-face training, with approximately 50% travel required.
• Develop and maintain training materials, including facilitator guides, user manuals, presentations, workbooks and job aids.
• Tailor training approaches to accommodate varying levels of digital literacy, operational experience and learning requirements.
• Coordinate training schedules, participant registrations, venues, virtual sessions and associated logistics.
• Provide ongoing guidance and support to end users before, during and after training delivery.
• Collaborate with change management, communications, deployment and technical teams to support a consistent training experience.
• Evaluate training effectiveness through participant feedback, surveys, assessments and learning outcomes.
• Monitor training completion, user readiness and adoption indicators, identifying and escalating risks where required.
• Contribute to continuous improvement initiatives to enhance training delivery and overall user adoption.

Skills and Experience

To be successful in this role, you will ideally demonstrate:

• Proven experience as a Training Facilitator, ICT Trainer, Training Specialist, Systems Trainer or similar position.
• Demonstrated experience delivering training as part of ICT implementations, digital transformation or business change initiatives.
• Strong experience developing training programs, learning resources, user guides, job aids and facilitator documentation.
• Sound understanding of adult learning methodologies, instructional design principles and learner engagement techniques.
• Experience delivering both face-to-face and virtual training to diverse stakeholder groups.
• Ability to translate complex technical information and business processes into clear, engaging and practical learning experiences.
• Strong stakeholder engagement, communication and presentation skills.
• Experience supporting organisational readiness, change adoption and capability development activities.
• Excellent organisational skills, attention to detail and ability to manage competing priorities.
• A collaborative, adaptable and customer-focused approach.
• Willingness and availability to travel approximately 50% of the time to deliver training across designated Queensland regions.

How to Apply

If this opportunity sounds like the right fit for you, please apply now or contact Anika anika.starkey@talentinternational.com

ICT Change & Release Coordinator

Location: Canberra | Onsite, 5 days per week
Contract: 12 months + two possible 12-month extensions
Clearance: Must have NV1

We’re looking for an experienced ICT Change & Release Coordinator to help plan and coordinate technology changes and releases.

What you’ll do:

• Review change requests, risks, approvals and implementation plans.

• Coordinate release schedules, readiness checks and deployment activities.

• Work with technical and business teams to manage dependencies and resolve issues.

• Maintain records, communicate updates and improve processes.

What you’ll bring:

• Experience coordinating ICT change, release and deployment processes.

• ITIL 4 Foundation certification-essential.

• Strong communication, stakeholder engagement and organisational skills.

Apply with your CV to find out more or contact Luther Borgas at luther.borgas@outbacktalent.com

If you understand fund accounting and enjoy finding better ways to get things done, this role offers the opportunity to focus on change, automation and process improvement.

Our client, a global financial services organisation, is looking for someone to review fund accounting workflows, identify manual processes and work with technology teams to introduce practical improvements, including approved AI capabilities.

You’ll sit within Fund Accounting Operations, working closely with senior stakeholders and the change team. The role is primarily focused on change, with initial time spent learning the systems and client workflows, plus occasional BAU support when needed.

Responsibilities

• Map end-to-end fund accounting processes and identify bottlenecks, recurring exceptions and manual workarounds.

• Turn operational needs into clear requirements, process flows and test scenarios.

• Partner with technology teams to implement automation and incorporate approved AI tools into existing workflows.

• Ensure changes maintain strong controls, data quality and governance.

• Support UAT, production verification and rollout, including investigating issues and coordinating resolution.

• Update procedures, deliver walkthroughs and help operational teams adopt revised processes.

• Track the benefits of improvements, including time saved, fewer exceptions and reduced operational risk.

Requirements

• Strong understanding of the fund accounting lifecycle, including trade processing, security pricing, valuations, accruals, NAV and unit pricing.

• Experience in fund accounting, investment operations or business analysis/change within a relevant funds environment.

• Practical experience improving processes or supporting operational change through implementation.

• Strong analytical and Excel skills, with the ability to investigate issues and document clear requirements.

• Confidence working with operational teams, technology specialists and senior stakeholders.

• A proactive approach and willingness to question how existing processes could work better.

An experienced fund accountant looking to move further into change would suit this opportunity. We’re also interested in BAs and change analysts who understand fund accounting processes and can work confidently with operational specialists.

Experience with UAT, Australian unit trusts, superannuation, automation or AI tools would be valuable. You won’t be expected to develop AI solutions independently-technology partners will support the build.

Apply with your CV, highlighting your fund accounting knowledge and an example of a process improvement or change initiative you’ve delivered. If you want a confidential chat, please email me at alex.nguyen@talentinternational.com.

One of our clients is looking to recruit an experienced Change Lead for an initial 12-month contract based in Adelaide CBD.

Mandatory Requirements

Candidates must have full working rights in Australia and must be currently based in Adelaide, South Australia, to be considered for this opportunity.

Skills and Experience Required

• Significant experience as a Change Lead, Senior Change Manager or Organisational Change Manager delivering large-scale digital, ICT, workforce or business transformation in a complex, multi-site organisation.
• Proven experience leading complex organisational change initiatives across large, multi-site environments.
• Strong expertise in change management methodologies, change impact assessments, stakeholder engagement, communications and business readiness.
• Demonstrated experience supporting enterprise-wide technology or business system implementations.
• Experience managing change throughout the full project lifecycle, including pilot, rollout, go-live and post-implementation support.
• Exceptional stakeholder engagement, influencing, negotiation and communication skills.
• Ability to engage effectively with senior executives, operational leaders, technical teams and external vendors.

How to Apply

If you are an experienced Change Lead with a strong background in large-scale digital transformation and a passion for driving successful organisational change, we would love to hear from you.

Apply now by submitting your updated resume through Talent International.

For a confidential discussion about this opportunity, please contact Aparna Malik at 08 8228 1560.