Job Title

Telco Transformation Consultant, Lean Six Sigma Black Belt

Overview

A leading global consultancy is in discussions with a major telecommunications client regarding several potential transformation roles expected to commence in January.

These roles will focus on driving measurable operational and customer outcomes across core telco domains. Candidates must bring deep telecommunications experience and proven Lean Six Sigma Black Belt capability, as these are mandatory for consideration.

Key Responsibilities

The consultant will be responsible for,

• leading end to end process improvement and transformation initiatives within telco environments
• applying Lean Six Sigma Black Belt methodology to diagnose complex problems and deliver sustainable solutions
• conducting root cause analysis, process mapping, value stream analysis, and benefits quantification
• partnering with senior stakeholders to shape scope, define requirements, and build delivery roadmaps
• facilitating workshops and working sessions to drive alignment and momentum
• producing clear insights, recommendations, and implementation plans
• supporting change adoption across operational and enterprise customer-facing functions
• ensuring delivery aligns to strategic objectives and improves performance, cost, or customer experience

Essential Requirements

Applications will only be considered if you meet both of the following,

• Lean Six Sigma Black Belt, with demonstrated experience leading real world improvement programs
• telecommunications industry experience, ideally within one or both of these domains,
  • network operations
  • B2B Enterprise and Business customer facing business units

Without both Black Belt certification and telco experience, candidates will not progress.

Additional Experience and Skills

• strong problem solving capability, comfortable working through ambiguity and complexity
• proven consulting skillset, including structured thinking, stakeholder management, and executive level communication
• track record delivering measurable outcomes in operational excellence, transformation, or continuous improvement
• ability to influence across technical and non technical teams
• excellent documentation skills, including ability to create crisp, decision ready outputs

Desirable

• experience in large scale telco transformation programs
• exposure to service assurance, network delivery, enterprise customer lifecycle, or managed services
• background working in consulting or professional services environments

About the Role

The Triage Officer is responsible for receiving, reviewing and triaging applications for financial assistance to ensure they are ready for assessment. You will analyse applications and supporting documentation, make interim decisions on urgent matters, manage authorised payments, and communicate with applicants.

Working closely with internal teams and external agencies, you will support applicants through the process, request additional information where required.

Key Accountabilities

• Review and triage applications for financial assistance, determining priority and complexity

• Analyse documentary evidence and provide advice on evidence requirements to support assessment

• Make interim decisions on urgent applications to address immediate needs

• Provide appropriate responses and referrals to other support services and agencies

• Liaise with applicants and representatives to obtain additional information or documentation

• Review and process payments, including authorised future expenses and invoices

Required

• Experience delivering victim support services or working with people affected by trauma

• Demonstrated ability to communicate with victim survivors in a respectful, empathetic and sensitive manner

• Strong commitment to trauma-informed practice and victim-centred service delivery

• Experience using Salesforce or similar case management systems

• Experience in processing payments is desirable

Apply now to secure an interview or contact Anita Fonseka at anita.fonseka@talentinternational.com

• Dynamics 365 CE Functional Analyst
• 9 months initial contract with possible extension
• Adelaide Based Position

The Dynamics 365 CE Functional Analyst is responsible for configuring Microsoft Dynamics 365 Customer Engagement (CRM) and Power Platform components to deliver the project. This role focuses on implementing approved functional specifications through configuration and leveraging out-of-the-box features and low-code tools.

Responsibilities:

• Configure Dynamics 365 CE and Power Platform components to deliver a compliant, efficient case management solution.
• Create workflows and processes using built-in Process Designer to automate actions.
• Ensure data migration and integration with other systems runs smoothly.
• Configure dashboards and reports using built-in tools and Power BI.
• Ensure solutions meet organisational standards and security compliance.
• Document configurations and changes for audit and governance.

Qualifications:

• 3+ Years configuring Dynamics 365 CE as a Functional Analyst or a similar role.
• Strong knowledge of D365 CE and Power Platform (Power BI, Power Automate, Azure AD).
• Experience supporting data migration, integration and custome extension development.
• Basic knowledge of security roles, solutions, and deployment process.
• Basic understanding od Dataverse and data modelling.
• Experience working in an Agile Delivery project.
• Ability to translate business requirements into technical solutions.

Desirable:

• Familiarity with ALM practices for Power Platform.
• Knowledge of Azure services and Microsoft ecosystem integration including Entra ID.
• Experience supporting SIT/UAT and release management.
• Basic programming kowledge (C#, JavaScript)
• Exposure to Power Pages to support configuration.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a confidential chat.

• 12-month contract with view to permanent
• Melbourne CBD – 3 days in office, 2 days WFH
• $800-$900 per day (inclusive of super)

Our client is an ASX-listed organisation within the infrastructure asset lifecycle services sector, delivering a major transformation program focused on consolidating multiple field service applications into ServiceNow (SNOW).

We are seeking a Business Analyst with experience in Field Service Management, ideally with exposure to ServiceNow FSM and a background working in utilities or asset-heavy environments.

Experience working within relevant industries (telecommunications, utilities, transport etc.) and strong FSM exposure will be highly regarded.

The client is based in Melbourne CBD, close to public transport, and offers a hybrid working model with three days in the office and two days working from home.

This is an initial 12-month contract with a strong likelihood of extension or permanent conversion.

Key Responsibilities

• Support business analysis activities across a ServiceNow FSM implementation
• Engage with stakeholders to understand field service processes and requirements
• Assist with documenting requirements, process flows, and supporting artefacts
• Work collaboratively with delivery and technical teams throughout the program
• Contribute to workshops, solution reviews, and testing activities as required
• Support continuous improvement and standardisation initiatives

Skills & Experience

• Experience working as a Business Analyst on ServiceNow programs
• Exposure to or experience with ServiceNow Field Service Management (FSM)
• Background in field service and/or utilities environments
• Strong communication and stakeholder engagement skills
• Comfortable working in evolving delivery environments

Click apply or reach out to Reece.Prideaux@TalentInternational.com for more information.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Talent International is seeking an experienced Business Process Analyst to join a Local Government client based in Regional Queensland (Roma) on an initial 3-month contract, with strong extension potential and the opportunity to transition into a permanent role.

// Initial 3-month contract, with strong extension potential and the opportunity to transition into a permanent role
// Hybrid working arrangements (2-3 Days onsite per week)
// Roma, Queensland Location

The role:
This role will support the client in designing and embedding a contemporary, scalable Business Process Improvement (BPI) Framework. The Business Process Analyst will work closely with stakeholders to analyse current processes, design improved future-state processes, uplift internal capability, and apply the framework to a series of pilot processes. The role plays a key part in improving operational efficiency, service delivery, and consistency across the organisation.

Responsibilities:

• Design and implement a fit-for-purpose Business Process Improvement Framework
• Define process governance, roles, responsibilities, and decision-making pathways
• Develop process mapping standards, tools, templates, and improvement artefacts
• Facilitate workshops and engage stakeholders to document current-state and future-state processes
• Identify and, where possible, quantify process improvement opportunities and benefits
• Support capability uplift through workshops, playbooks, and reusable guidance materials
• Apply the framework to pilot processes and document outcomes, insights, and recommendations
• Contribute to a roadmap for broader process improvement rollout

Requirements:

• Proven experience as a Business Process Analyst or similar role delivering process improvement initiatives
• Strong experience in business process analysis, mapping, and optimisation
• Knowledge of process improvement methodologies (e.g. Lean, BPM, continuous improvement)
• Demonstrated experience facilitating workshops and working with diverse stakeholder groups
• Strong analytical, documentation, and communication skills
• Experience in local government or public sector environments highly regarded

How to Apply:
To find out more, please “Apply for this job” or contact James Grierson at james.grierson@talentinternational.com

For over 30 years, Talent has been redefining the contracting experience with industry-leading support, exclusive contractor benefits, and a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career.

For a list of all vacant positions, please see our website: www.talentinternational.com

• Initial 12 Month Contract | Potential To Extend
• Footscray Location | 2 Days Working From Home
• Utilities | Billing & Payments System

The Role: The Business Analyst will be responsible for analysing current-state issues, defining remediation requirements, supporting solution delivery, and ensuring recovery initiatives are aligned to business, customer, and regulatory outcomes.

The Responsibilities:

• Analyse current-state business processes, system defects, and customer impact issues across billing, collections, and customer service functions.
• Elicit, document, and manage functional and non-functional requirements for remediation initiatives, system fixes, and process improvements.
• Work closely with technology teams, vendors, and operational stakeholders to translate business needs into clear, actionable requirements.
• Support delivery of the Return to Service Plan by tracking requirements, dependencies, and remediation outcomes through to implementation.
• Contribute to governance, reporting, testing support, and benefits realisation activities to ensure recovery initiatives achieve intended outcomes.

Skills & Experience Required:

• A minimum of 7 years of experience as a Business Analyst supporting complex remediation, recovery, or transformation programs in government, utilities, or regulated environments.
• Strong experience analysing and documenting business processes, system issues, and customer-impacting defects (billing, ERP, CRM, or customer platforms preferred)
• Proven ability to work with cross-functional stakeholders, including IT, operations, vendors, and senior business leaders.
• Experience producing high-quality BA artefacts, including process maps, requirements documentation, impact assessments, and traceability matrices.
• Excellent communication and problem-solving skills, with the ability to operate effectively in fast-paced, high-pressure environments.

What’s in it for you:

• Initial 12 Month Contract | Potential To Extend
• Footscray Location | 2 Days Working From Home
• Utilities | Billing & Payments System

Apply today and Ronald Tran will reach out to disclose further information.

We’re seeking an experienced Business Analyst to support the delivery of high-profile IT and commercial initiatives, including overbooking optimisation and Google Pay integration.

This role is ideal for a BA who enjoys working across business and technology teams, capturing complex requirements, and supporting end-to-end delivery of customer-facing solutions.

Key Responsibilities

• Lead business analysis activities across multiple IT-enabled projects
• Capture, analyse, and document business, functional, and non-functional requirements
• Support delivery of overbooking systems and digital payment solutions (Google Pay)
• Facilitate workshops and stakeholder engagement sessions
• Produce clear, high-quality artefacts (BRDs, functional specs, user stories, process maps)
• Work closely with developers, testers, and vendors to clarify requirements
• Support UAT, defect resolution, and business readiness activities
• Ensure solutions align to commercial objectives and customer experience goals

About You

• 5+ years’ experience as a Business Analyst on IT projects
• Strong requirements elicitation and documentation skills
• Experience with commercial systems, customer platforms, or payments
• Exposure to digital wallet or payment integrations (Google Pay highly regarded)
• Confident engaging with both technical and non-technical stakeholders
• Experience in Agile or hybrid delivery environments

Contract Details

• Rate: $885 per day
• Duration: 12 months
• Start: ASAP
• Location: Brisbane CBD

Benefits of the Contract

• Long-term contract with strong possibility for extension
• High-visibility, customer-impacting projects
• Work on modern digital and payment technologies
• Collaborative, delivery-focused team environment
• Opportunity to extend beyond initial contract
• Flexible working arrangements

If you’re a hands-on Business Analyst who enjoys driving outcomes on complex IT and commercial projects, apply now or email ray.stewart@talentinternational.com

Business Analyst
📍 Adelaide, SA | 📅 12-month contract (commencing Feb 2026, high likelihood of extension) | Hybrid arrangements

Project Overview

Key Responsibilities

• Capture, analyse, and document business requirements

• Map as-is and to-be processes to identify gaps and improvement opportunities

• Facilitate stakeholder workshops and manage expectations

• Support project lifecycle activities, including initiation, planning, and operational handover

• Apply lean process improvement to identify areas of waste and enhance efficiency

• Contribute to procurement processes (RFP, RFQ, RFT) and evaluation support where required

• Lead project planning activities when PM support is limited

Skills & Experience

• Strong core BA skills – requirements gathering, workshops, data analysis, benefits realisation

• Confident communicator, able to translate complex technical concepts into lay terms

• Agile environment experience, without necessarily implementing Agile methodology

• Experience in utilities, mining, or similar sectors highly desirable

• Dynamic, flexible, and creative with the ability to deliver innovative solutions

Why Join

• Work on a high-profile, strategic project delivering tangible impact

• Hybrid working arrangement balancing on-site collaboration with remote work

• Opportunity to contribute across multiple projects in a fast-paced, evolving IT environment

• Work within a team aligned to our clients’ values: safety, initiative, collaboration, and rising to the challenge

If you are interested, call Ella at 0480 804 548 to speak further about this position.

Location: Sydney (4 days in office, 1-day WFH)
Reports to: Technical Operations Director, APAC
Department: Global Technical Operations

The Opportunity:

A leading music organisation is now growing their Global Technical Operations hub in Sydney and looking for a Service Reliability Engineer (SRE) to join their team.

This is more than a traditional ops role – it’s an opportunity to bring a software engineering mindset to reliability, automation, and scalability in a global, high-impact environment.

What You’ll Do:

You’ll join a collaborative, hands-on team responsible for the stability, performance, and scalability of global platforms. Working closely with development, infrastructure, and security teams, you’ll help build a resilient environment that keeps music flowing – from studio tools to streaming systems.

• Design and maintain high-availability, high-performance systems for global applications.
• Automate everything – from infrastructure provisioning to deployment and scaling – using tools like Terraform, Ansible, and Python.
• Build robust monitoring and observability frameworks with AWS CloudWatch, Dynatrace, Prometheus, Grafana, or Splunk.
• Optimize CI/CD pipelines to improve reliability and deployment speed.
• Participate in on-call rotations, troubleshoot incidents, and lead post-incident reviews.
• Champion SRE principles – embed SLOs, SLIs, and error budgets into everyday engineering.
• Collaborate across Dev, Infra, and Security teams to create a culture of continuous improvement and reliability.

About You

You’re a technically strong and level-headed engineer who loves automation, thrives in complex environments, and knows how to balance pragmatism with perfection.

• Background in systems administration (Linux/Windows) in a large-scale environment.
• Proficient in at least one programming language (Python, Go, or Java).
• Hands-on experience with AWS (GCP or Azure a bonus).
• Deep understanding of networking, containers (Docker/Kubernetes), and Infrastructure as Code (Terraform, Ansible).
• Experience with monitoring and observability tools such as Dynatrace, Prometheus, Grafana, or Datadog.
• Calm, collaborative communicator with strong analytical and problem-solving skills.

Bonus Points For:

• Experience with ServiceNow or ITIL processes.
• Knowledge of chaos engineering, resilience testing, or advanced capacity planning.
• Previous experience managing distributed, global systems in production.

Culture & Perks

• Annual bonus $
• Global collaboration and career growth opportunities

Interested?
Apply now or contact Sophia Parrelli at Talent International for a confidential chat.

Overview:

This position offers an exciting opportunity to play a critical role in an enterprise cloud migration project, focusing on identity and security enhancement. As the bridge between technical teams and senior stakeholders, you will support the delivery and transition into business-as-usual (BAU), helping to modernise operations.

If you are looking to make an impact in a busy environment and work with modern technology, this role may be the perfect fit for you!

• This is a contract until September 2026
• Auckland Central location, 3 days in the office per week.

Required Skills:

• Proven experience as a Business Analyst, specifically in enterprise cloud migration projects.
• Expertise in Identity and Access Management (IAM), Customer Identity and Access Management (CIAM), or a strong background in security and privacy.
• Exceptional communication skills, both written and verbal, with the ability to engage and influence senior stakeholders effectively.
• Strong analytical skills with a detail-oriented approach to documentation and reporting.
• Ability to thrive in a hybrid working environment, balancing onsite collaboration with remote contributions.

Nice to Have Skills:

• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.

Other Requirements:

• Availability to start immediately is highly preferred.
• This is a hybrid role, requiring occasional onsite presence in Auckland CBD.
• There is a chance of extension for 12-18 months.
• You must have valid working rights for contracting in NZ and be located in Auckland or be available to be in the office a minimum of 3 days a week.

We invite you to apply today!