Senior Business Analyst – CRM / CCaaS

6-month contract | Hybrid working

We’re looking for an experienced Senior Business Analyst to support the implementation of a new CRM and Contact Centre as a Service (CCaaS) solution.

The role

You’ll play a key role throughout the implementation phase, working with business stakeholders and implementation partners to define requirements, shape the future-state operating model and translate business needs into clear, actionable deliverables.

Key responsibilities will include:

• Designing and leading discovery workshops

• Facilitating structured discussions to clarify requirements and desired outcomes

• Developing target-state process views and business rules

• Identifying data and integration impacts

• Maintaining assumptions, dependencies and decision logs

• Creating user stories and outcome-focused acceptance criteria

• Producing clear artefacts that implementation partners can use for solution design and delivery

• Supporting stakeholders throughout the design and implementation life cycle

What we’re looking for

• Strong Senior Business Analyst experience within CRM and contact centre solution implementations

• Demonstrated experience working through the implementation phase of complex technology programmes

• Experience with Salesforce, Microsoft Dynamics or a comparable enterprise CRM platform

• Strong workshop design, facilitation and stakeholder engagement skills

• The ability to translate complex business requirements into practical implementation artefacts

• Experience working within FMA compliance requirements or a regulated financial services environment

• Excellent communication, analytical and documentation skills

This is an excellent opportunity to contribute to a significant customer and technology transformation programme.

If you are interested in this opportunity APPLY now or send your CV to amber.shaw@talentinternational.com

• Contract until end of December – Government Department
• CBD Location – Hybrid Working Arrangement
• JD Edwards ERP Implementation Project

The Role
We are seeking a Senior Business Analyst to support a series of ERP module upgrade work packages and play a key role in developing the technology roadmap for core functional domains supported by JD Edwards.

Key Responsibilities

• Engage stakeholders across Finance, Procurement, HR, and Operations to capture functional and non-functional requirements.
• Document As-Is and To-Be processes, performing detailed gap analysis to ensure ERP capabilities align with business needs.
• Translate business requirements into ERP system configurations or enhancements.
• Act as the primary liaison between business users and technical delivery teams.
• Facilitate workshops, drive clarity in requirements, and ensure shared understanding of solution design and outcomes.

Key Skills and Experience

• 8+ years’ experience in business analysis.
• Solid understanding of ERP systems and modules across Asset Management, Finance, and Procurement (ideally JS Edwards)
• Strong grounding in business analysis methodologies, including requirements traceability, process modelling, and gap analysis.
• Excellent communication and facilitation skills with proven ability to influence, collaborate, and lead discussions.
• Broad understanding of technology and enterprise/business support system implementation.

What’s in it for you:

• Contract until end of December
• Government Department
• CBD Location – Hybrid Working Arrangement

Please apply today to secure an interview or for more information contact Donal McCann on donal.mccann@talentinternational.com

An exciting opportunity exists for experienced Senior Business Analysts to join a large-scale banking transformation program. Working within a high-performing delivery team, you will play a key role in supporting strategic initiatives focused on customer and product migration across a range of banking products.

This is a hands-on Senior Business Analyst role suited to someone who enjoys working in complex environments, collaborating with stakeholders, and driving outcomes from discovery through to delivery.

Note: this is not a Technical Snr Business Analyst role.

Responsibilities

• Elicit, analyse and document business requirements across multiple workstreams.
• Conduct workshops with business stakeholders to gather, validate and prioritise requirements.
• Review existing business processes and identify opportunities for improvement.
• Perform current-state and future-state analysis, identifying gaps and recommending practical solutions.
• Develop business requirements, functional specifications, process maps and supporting documentation.
• Analyse customer journeys and assess business impacts arising from product and customer migration activities.
• Work closely with project teams, business stakeholders and SMEs to ensure successful delivery outcomes.
• Support business readiness activities, including process changes and operational impacts.
• Manage requirements throughout the project lifecycle, ensuring traceability and alignment with business objectives.
• Identify risks, issues and dependencies and contribute to project governance and delivery planning.

About You

You are a proactive, delivery-focused Senior Business Analyst with proven experience working on large-scale transformation programs within the banking or financial services sector.

To be successful, you will have:

• Demonstrated experience as a Senior Business Analyst delivering complex business transformation initiatives.
• Strong banking or financial services domain knowledge.
• Experience supporting customer, product migration or simplification programs.
• Excellent business analysis skills, including requirements elicitation, process mapping and gap analysis.
• Strong stakeholder management, workshop facilitation and communication skills.
• A proactive approach with the ability to work independently and navigate ambiguity.
• Experience producing high-quality business analysis artefacts, including BRDs, process maps and functional documentation.
• Experience in one or more of the following product domains will be

1. Mortgages
2. Credit Cards or Debit Cards
3. Transaction Accounts
4. Savings Products
5. Business Lending
6. Equipment Finance

Candidates with experience delivering large banking transformation, migration or product simplification programs within major financial institutions will be highly regarded.

If you are interested and have those skilled above, please click “APPLY”. Alternatively, if you want a confidential chat, please email me at alex.nguyen@talentinternational.com

Role Overview

• Large, multi-year OneCouncil program underway across the organisation, replacing TechOne ERP. The project commenced at the end of July.

• As resources have been seconded from the BAU team into the project, several gaps have been created that now need to be backfilled.

• Initial contract is expected to be 12 months, with a strong likelihood of extension.

Key Responsibilities

• Approximately 80% of the role is focused on database management and TechOne system configuration.

• Support the current on-premises environment while preparing for the transition to a cloud-based platform as the OneCouncil project progresses.

• Manage database administration, system integrations, connectivity, and transition activities.

• Work across an environment of 100+ servers and 200-300 databases.

• Assess application dependencies and understand the impact of server or infrastructure changes.

• Act as the link between business stakeholders, application teams, and infrastructure teams (particularly Systems Engineers) to gather requirements and ensure changes are implemented successfully.

• Liaise primarily with internal stakeholders to gather business requirements, with TechOne being the primary application, although the role supports other business systems as well.

• Conduct impact assessments for system changes and upgrades, document risks, work with relevant teams to implement mitigations, and support testing activities.

Skills & Experience

• Strong database management experience is essential.

• Experience with TechOne system configuration.

• Exposure to data engineering, system configuration, integrations, and database administration.

• Experience with Microsoft Fabric as an integration platform would be beneficial but is not essential.

• Comfortable working across database, application, and infrastructure teams in a corporate enterprise environment.

If you are interested in this orle please click ‘apply’ or reach out to Dan Thomas on 0409 898 727 or daniel.thomas@talentinternational.com

Business Continuity Planning Specialist

Location: Sydney, NSW
Requirement: NV1 Security clearance is mandatory for this position
Engagement: 3-month contract (likliehood of extension)
Rate: Up to $825/day

Role Description:

An exciting opportunity for a Business Continuity Specialist to join a large enterprise on a short-term contract with a high likelihood of extension.

Working across business and technology teams, you’ll be responsible for developing and enhancing the organisation’s Business Continuity Management (BCM) framework, conducting Business Impact Assessments (BIAs), coordinating disaster recovery and crisis management activities, and ensuring the organisation is well prepared to respond to disruptive events.

Key Responsibilities:

• Develop and maintain enterprise-wide Business Continuity Plans and frameworks.
• Conduct Business Impact Assessments (BIAs) and risk assessments.
• Develop disaster recovery, crisis management and recovery strategies.
• Coordinate business continuity testing, simulations and training.
• Partner with business and technology stakeholders to improve operational resilience.
• Maintain BCM documentation, governance and compliance with industry standards.

Key Requirements:

• 5+ years’ experience in Business Continuity, Operational Resilience or Disaster Recovery.
• Strong experience conducting BIAs and risk assessments.
• Knowledge of business continuity frameworks such as ISO 22301 or NIST.
• Excellent stakeholder engagement and communication skills.
• Relevant certifications (CBCP, ISO 22301 or similar) highly regarded.

PLEASE NOTE: IF YOU DO NOT HOLD NV1 SECURITY CLEARANCE, YOU WILL NOT BE CONSIDERED FOR THIS POSITION

The Role

This is a hands-on Business Analyst opportunity within a purpose-driven organisation operating a complex, omnichannel eCommerce environment. Working closely with technical and business teams, you will own requirements analysis, solution design, and the delivery of platform enhancements across a Magento/Adobe Commerce-based ecosystem. You will serve as the key bridge between business stakeholders and technical delivery teams, ensuring digital commerce capabilities, ERP integrations, and fulfilment workflows are well-defined, thoroughly documented, and reliably delivered. The role demands deep platform knowledge, strong analytical capability, and a genuine interest in continuously improving the customer and operational experience.

Key Responsibilities

• Elicit, document, and validate business, functional, and non-functional requirements for eCommerce initiatives, including platform enhancements, integrations, and digital experience improvements across B2B and B2C channels.
• Analyse and support integrations between Adobe Commerce (Magento) and the ERP system, including order-to-cash processes, product management, inventory, and customer data flows, producing clear API documentation, data mappings, and process flows.
• Facilitate workshops and stakeholder engagement sessions across business and technical teams, translating complex requirements into actionable user stories, acceptance criteria, and solution documentation that support agile delivery.
• Assess and model current-state eCommerce processes, identifying opportunities for improvement across the platform ecosystem, including PIM, payment gateways, and fulfilment and logistics platforms.
• Ensure digital solutions meet accessibility standards (WCAG) and user experience best practices, contributing to a customer-centred approach to platform design and continuous improvement.

Skills & Experience Required

• Minimum 3 years experience as a Business Analyst within an eCommerce environment, with proven hands-on experience working with Adobe Commerce (Magento) across requirements analysis, solution design, and platform enhancement initiatives.
• Demonstrated experience analysing and documenting integrations between eCommerce platforms and ERP systems, with strong knowledge of order-to-cash processes, product and inventory management, and API integration patterns.
• Solid understanding of the eCommerce ecosystem, including PIM, payment gateways, fulfilment, and logistics platforms, alongside a strong grasp of B2B and B2C digital commerce operations and customer journey optimisation.
• Proven ability to produce high-quality BA artefacts including user stories, process models, data mappings, integration specifications, and non-functional requirements to support technical delivery teams.
• Experience working within agile delivery environments, including backlog management, sprint planning, and acceptance criteria definition, with strong facilitation and stakeholder engagement skills across business and technical audiences.

What’s in it for You

• Permanent ongoing position.
• West Footscray, Melbourne location with hybrid working arrangements.
• A broad, hands-on eCommerce BA role with genuine scope across Adobe Commerce, ERP integrations, and digital commerce improvement.
• Work within a purpose-driven organisation committed to meaningful outcomes for customers and communities.
• Collaborative team environment with real opportunity to influence platform direction, process improvement, and customer experience.

Apply today and Jimmy Nguyen will reach out to disclose further information.

What’s in it for you:

• 12-month fixed term contract
• Partner with senior business and technology leaders
• Hybrid – Melbourne CBD

About the opportunity:

Our client is embarking on a multi-phase technology transformation program aimed at stabilising its technology environment, improving operational resilience, reducing legacy risk, and establishing a roadmap for future-state technology services. An experienced Business Analyst is required to support the Stabilise & Discover and Design & Mobilise phases of the program. Working across business, technology, security, risk, and operational teams, you will lead discovery activities, document current-state environments, define business and technical requirements, and contribute to the planning and delivery of key transformation initiatives.

Key responsibilities:

• Lead business analysis, discovery, and impact assessment activities across multiple workstreams.
• Gather, analyse, document, validate, and manage business, technical, security, and operational requirements.
• Document current-state business processes, applications, infrastructure, data, integrations, and service dependencies.
• Facilitate workshops with business and technical stakeholders to capture requirements, validate findings, assess risks, and support decision-making.
• Support Business Continuity Planning, Business Impact Analysis, disaster recovery, and operational resilience initiatives.
• Assess business and technical impacts associated with cloud migration, data migration, archiving, server decommissioning, and legacy application retirement.
• Develop process maps, dependency maps, business requirements, use cases, options analyses, and business case documentation.
• Support application and infrastructure assessments relating to migration, remediation, replacement, retention, archiving, and retirement.
• Maintain requirements traceability and support solution design, testing, implementation readiness, and business acceptance.
• Identify opportunities to improve business processes, operational resilience, documentation quality, and service delivery outcomes.
• Contribute to governance activities including reporting, risk management, decision papers, and transformation road maps.

Key deliverable:

• Current-state documentation covering business processes, applications, infrastructure, and data.
• Business service and technology dependency maps.
• Functional, non-functional, operational, and security requirements.
• Business Impact Analysis and Business Continuity Planning documentation.
• Migration, retention, archiving, and decommissioning requirements.
• Options assessments and business case inputs.
• Requirements traceability, testing, implementation readiness, and business sign-off documentation.
• Workshop outputs, recommendations, and decision papers.

Highly desirable:

• Business Continuity Planning and Business Impact Analysis.
• Disaster recovery and operational resilience.
• Infrastructure transformation and cloud migration.
• Legacy application and server retirement programs.
• Data migration, retention, archiving, and decommissioning.
• Application portfolio assessment and rationalisation.
• Cybersecurity, risk, compliance, or regulated environments.
• Experience within professional services, financial services, or government organisations.

What’s in it for you:

• 12-month fixed term contract
• Partner with senior business and technology leaders
• Hybrid – Melbourne CBD

Please apply for a confidential chat.

About the Role:

We’re looking for an experienced Senior Technical Business Analyst to join a major enterprise transformation program. You’ll play a key role in integrating people systems, applications and data, working closely with business and technology teams to define requirements that support solution design, system integration, data migration and successful delivery.

Key Responsibility:

• Gather, analyse and document business, functional, system and integration requirements
• Map current and future-state business processes, systems and data flows
• Define APIs, interface specifications, data mappings and transformation rules
• Support system integration, application migration and data migration activities
• Conduct gap analysis and identify risks, dependencies and improvement opportunities
• Facilitate workshops with business stakeholders, architects, vendors and delivery teams
• Maintain end-to-end requirements traceability through design, build, testing and implementation
• Bring structure and clarity to complex or evolving business requirements

About You:

You’ll have:

• Proven experience as a Senior Technical Business Analyst on enterprise transformation or integration programs
• Strong HRIS and people systems knowledge, including payroll, workforce management and employee lifecycle processes
• Experience defining business, system, data and integration requirements
• Solid understanding of enterprise integration patterns including APIs, web services, batch and file-based integrations
• Strong process mapping, data mapping and gap analysis skills
• Experience supporting application, system and data migration projects
• Excellent stakeholder engagement and workshop facilitation skills
• The ability to work independently in complex and fast-paced environments

Highly Regarded:

• Experience with SAP SuccessFactors, Salesforce, AlayaCare, TechnologyOne, Microsoft 365 or ServiceNow
• Experience within healthcare, aged care or workforce-intensive organisations

Please apply for a confidential chat.

Senior Business Analyst – Identity & Access Management
12-month Federal Government contract + 12-month extension option
Melbourne, Geelong, Canberra, Sydney, or Brisbane
Hybrid | Must be able to obtain NV1 clearance, active AGSVA Baseline on commencement required

A major Federal Government agency is seeking an experienced Senior Business Analyst to support the future state of its identity and access management capabilities. Working within a Cyber Security and Identity function, you will help uplift identity proofing, authentication, authorisation, and identity lifecycle management across essential government services. This large team is nationally distributed with a flat structure and a supporting culture with team members accountable and empowered to operate autonomously but within a close-knit team.

Multiple identity authentication, authorization uplift projects exist within CIAM and WIAM with Okta, Ping Identity, SSO, Saviynt AI-based IAM leading the charge.

Government experience is not mandatory if you have worked within large-scale enterprise and have a minimum AGSVA Baseline as NV1 will need to be obtained after commencing.

The Role
Working in a multidisciplinary environment, you will lead a broad range of business analysis activities and translate complex business problems into practical, production-ready solutions.
Key responsibilities include:

• Leading business process analysis, mapping, redesign and continuous improvement activities.
• Eliciting, analysing and documenting business, functional and non-functional requirements.
• Translating policy, legislative and regulatory requirements into clear business and technology requirements.
• Developing process diagrams, journey maps, personas and other visual communication materials.
• Facilitating workshops, presentations, demonstrations and showcases with business and technical stakeholders.
• Collaborating with service designers, architects, developers, engineers, testers and change practitioners.
• Informing the future state of identity proofing, authentication, authorisation and access management.
• Managing key internal and external stakeholder relationships across multiple business areas.
• Balancing competing and urgent priorities while maintaining a consistently high standard of work.
• Supporting new ways of working, including the use of AI-enabled tools to accelerate the delivery of technology solutions.

About You

• A minimum of four years’ experience as a technical ICT Business Analyst – preference in cyber security with experience in IAM, IDAM, SSO etc
• Strong experience in business process analysis, process mapping, requirements elicitation and requirements engineering.
• Excellent proactive stakeholder engagement skills
• Demonstrated experience managing multiple business stakeholders and competing priorities.
• The ability to build productive working relationships across multidisciplinary teams, projects, and business areas.
• Previous experience working within government or large enterprise
• A high degree of independence, sound judgement and the ability to operate under broad direction.

Apply
Apply now with your current résumé. Shortlisted candidates will also be required to provide a one-page written pitch addressing the essential criteria.
Kylie.McManus@talentinternational.com // 0408 388 680

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Our client is a leading consultancy working within the Financial Services Industry looking to engage a Customer Engagement Specialist on a contract basis. This is an on-site role based in Docklands, focused on strengthening client relationships and driving high-impact engagement initiatives across banking and insurance.

The Opportunity

As the Customer Engagement Specialist, you’ll play a key role in shaping and delivering customer and market engagement strategies across priority accounts. You’ll blend strategic planning, event management, internal communications, and client engagement to ensure consistent, high-quality experiences for stakeholders and customers.

Key Responsibilities

FSI Engagement & Strategy

• Partner with FSI sales teams to drive regular engagement across accounts, aligned to priorities and activities
• Co-develop and execute customer and market engagement strategies, including targeted activations and account-based initiatives
• Support high-impact account engagement across key FSI clients (banking and insurance)

Sales Plays & Content Development

• Coordinate the delivery of sales plays with strong project management across stakeholders
• Collaborate with marketing and subject matter experts to create compelling, industry-relevant messaging

Customer Messaging & Campaigns

• Design and execute targeted engagement campaigns with marketing, practice teams and SMEs
• Tailor messaging for the FSI market across channels
• Support content development for newsletters, social media and client communications

Event Management

• Plan and deliver internal and external events aligned to engagement objectives (e.g., customer roundtables, industry events, networking and client partnership events)
• Manage end-to-end logistics, stakeholder coordination and post-event follow-up

Internal Communications

• Lead internal engagement activities (town halls, workshops, newsletters)
• Support and coordinate ongoing social media presence with the broader team
• Ensure consistent communication of initiatives, updates and successes across the business

Client Engagement Materials

• Develop executive-level client presentations and engagement materials
• Support senior stakeholders to articulate value propositions across FSI solutions and services
• Contribute to customer-facing collateral that supports deal progression

Sales Enablement

• Support sales teams and practice partners with tools, collateral and enablement assets
• Create reusable materials tailored to FSI opportunities and client conversations
• Collaborate with internal and external partners to strengthen sales effectiveness

What You’ll Bring

• Bachelor’s degree in Marketing, Business, Communications or a related field
• 3-5+ years’ experience in customer engagement, marketing, event management or a related role within Financial Services (banking and/or insurance)
• Proven ability to manage multiple initiatives and deliver in a fast-paced, stakeholder-heavy environment

For more information feel free to contact Melissa Haddad at melissa.haddad@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Our client is looking for an experienced Business Analyst to support the delivery of a large-scale utility’s transformation program. This is an initial 6-month contract with strong extension potential.

You must have extensive experience in Utilities to be considered
Working closely with business and technical stakeholders, you will gather and document requirements, map business processes, and support the delivery of new systems and technology capabilities across a complex operational environment.

Key Responsibilities

• Gather, analyse, and document business and functional requirements
• Facilitate workshops with business, operational, and technical stakeholders
• Develop process maps, user stories, and functional specifications
• Support solution design, system integration, testing, and business readiness activities
• Work closely with project managers, architects, vendors, and SMEs throughout project delivery
• Assist with issue resolution, process improvement, and project documentation

Key Requirements

• Proven experience as a Business Analyst on large-scale technology or transformation programs
• Strong stakeholder engagement and workshop facilitation skills
• Experience with requirements gathering, process mapping, and business analysis documentation
• Exposure to system integration, testing, and change initiatives
• Excellent communication skills with the ability to work across business and technical teams

If you would like to know more, please contact Milly Kerei-keepa at milly.kerei-keepa@talentinternational.com
or hit Apply Now

We’re seeking an experienced Technical Senior Business Analyst to support two major enterprise technology initiatives focused on Microsoft Tenancy Separation and Cloud Security (Checkpoint CloudGuard).

This is a highly technical BA role requiring strong cloud, infrastructure and security knowledge. You’ll work closely with Architects, Infrastructure teams and external vendors to define technical requirements, develop Statements of Work, shape future-state service models and support delivery through to implementation.

Key Responsibilities

• Analyse current and future state cloud and infrastructure environments.
• Define technical requirements, non-functional requirements and solution specifications.
• Produce Requests for Service and Statements of Work for external vendors.
• Support Microsoft tenancy separation, identity management and service transition activities.
• Work with architects and vendors on CloudGuard implementation and cloud security uplift.
• Collaborate with testing teams to ensure solutions meet business and technical requirements.

Skills and Experience

• Previous experience working as a Technical Business Analyst
• Strong stakeholder engagement and technical documentation skills.
• AWS Cloud Services and platform/infrastructure design.
• Microsoft Azure, Microsoft 365 and Entra ID.
• Identity & Access Management (IDAM), RBAC and multi-tenancy.
• Cloud infrastructure, security and platform architecture.
• Vendor management, commercial engagements and procurement documentation.
• Service delivery, operational readiness and transition.

Apply now to secure an interview or contact josh.dmonte@talentinternational.com for more information.