Business Process Improvement Specialist/ Associate Lead
We’re seeking a Senior Business Process Specialist/ Associate Lead with strong capability in business process improvement and operational transformation to help drive meaningful change across people, process, and technology.
This role is ideal for someone who thrives in collaborative environments, enjoys solving complex operational problems, and has a structured, data-led approach to improvement. You’ll play a key role in identifying inefficiencies, analysing current-state operations, and shaping practical, high-impact solutions that improve how work gets done.
What you’ll be doing
You will work closely with senior stakeholders, initially within underwriting, to:
- Lead business process improvement and operational transformation initiatives
- Facilitate workshops with stakeholders to map, challenge, and redesign end-to-end processes
- Analyse current-state operations to identify pain points, inefficiencies, and improvement opportunities
- Use data and structured problem-solving techniques to develop evidence-based recommendations
- Translate findings into clear, practical future-state process designs
- Support the implementation of improvements across business and technology teams
- Contribute to a culture of continuous improvement and operational excellence
- Produce high-quality process documentation, including process maps and workflow analysis
What we’re looking for
- Strong experience in business process improvement / operational transformation
- Solid Lean Six Sigma capability (Green Belt or Black Belt highly regarded)
- Proven ability to facilitate workshops and engage senior stakeholders confidently
- Experience in process mapping tools such as Signavio, Visio, Miro or similar
- Strong analytical skills with the ability to identify root causes and improvement opportunities
- Ability to work effectively across both business and technology teams
- Excellent communication, influencing, and relationship-building skills
- A structured, practical approach to problem solving and delivery
Nice to have:
- Insurance or financial services experience
- Exposure to Agile environments
- Experience using data insights / Power BI to support analysis
Why this role?
This is a high-impact opportunity to work in a highly collaborative, relationship-driven environment where your expertise will directly shape better ways of working across the business. You’ll be empowered to challenge the status quo, influence change, and deliver tangible operational improvements.
If this sounds like you, please apply with your updated CV or contact Jenny for a confidential chat: jenny.nguyen@talentinternational.com
Note:
- You must be currently based in New Zealand
- You must hold a valid NZ working visa
- Only shortlisted candidates will be contacted.
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