• Initial 12 Month Fix-Term Contract | Potential To Extend
• Melbourne CBD Location | Hybrid Working Arrangements
• Utilities | Digital Platform | CX & Digital Transformation

The Role:

This is a senior Business Analyst opportunity for a specialist with deep expertise in customer experience and digital transformation. Embedded within a digital platform environment, you will lead discovery and design across complex CX programs, translating customer insights and strategic objectives into clear requirements, journey maps, and prioritised delivery outcomes, while championing governance, traceability, and best-practice BA standards across a regulated environment.

The Responsibilities:

• Lead the discovery and design phases of CX initiatives, grounding solutions in customer insights, business cases, and strategic alignment, including idea briefs to secure executive sponsorship.
• Map current and future state customer journeys, identifying pain points and improvement opportunities, and co-designing solutions with UX/UI designers, product owners, and service designers.
• Elicit, analyse, and document business and functional requirements, translating them into user stories, acceptance criteria, and process models (BPMN/UML) for cross-functional delivery teams.
• Facilitate workshops with cross-functional stakeholders to define scope, success metrics, and priorities across complex, multi-domain digital platform environments.
• Champion BA governance and best practice, ensuring requirements traceability from ideation through to delivery, supporting UAT, tracking issues and risks, and mentoring junior analysts in CX domain knowledge.

Skills & Experience Required:

• 7+ years’ experience as a Business Analyst on CX or digital transformation programs, with tertiary qualifications in business, design, or a related discipline.
• Proven capability in customer journey mapping, service design, and business process improvement, with a strong eye for translating customer insights into practical solution requirements.
• Excellent stakeholder facilitation and engagement skills, with the ability to influence, negotiate, and communicate complex ideas clearly across business, technical, and executive audiences.
• Proficiency with Agile and waterfall delivery models, and tools including Jira, Confluence, MS Planner, and Teams; experience with Power BI, Excel, and customer feedback platforms is advantageous.
• Experience in utilities, essential services, or regulated industries is highly desirable, particularly with regulatory and compliance considerations in customer-facing initiatives.

What’s in it for You:

• Initial 12-month fixed-term contract.
• Melbourne location with hybrid working arrangements.
• High-impact BA leadership role at the centre of a customer experience transformation program with genuine scope to shape how CX initiatives are designed and delivered.
• Work within a purpose-driven, regulated organisation committed to delivering excellent outcomes for the communities and customers it serves.

Apply today and Jimmy Nguyen will reach out to disclose further information.

• Experience with business analysis and customised generative AI solutions in enterprise environments
• 12 months + 12 months
• Must already hold Baseline security clearance

Our Client

Our Federal Government client is Australia’s principle revenue collection agency, primarily responsible for administering the federal taxation system and superannuation legislation, as well as managing and delivering a range of Australian government payment and loan schemes.

The Role

This opportunity will see you working within a high-performing data and analytics environment focused on delivering advanced AI and data-driven business outcomes. You will play a key role in translating complex business needs into actionable requirements, supporting solution delivery across the full AI lifecycle while ensuring alignment with policy, compliance and operational objectives.

Your duties will include:

• Engaging with stakeholders to gather, analyse and document business requirements
• Supporting the delivery of advanced AI and analytics use cases across enterprise environments
• Producing business analysis artefacts including current/future state documentation, use cases and functional requirements
• Working closely with technical teams including data scientists and engineers to support solution design and delivery
• Identifying risks, impacts and improvement opportunities using data-driven insights

Skills and Experience

• Experience applying customised generative AI technologies to business use cases
• Strong business analysis experience within complex enterprise or government environments
• Ability to manage requirements through full project delivery lifecycles
• Experience producing high-quality business and functional documentation
• Strong stakeholder engagement, communication and negotiation skills
• Ability to work with technical and non-technical stakeholders across multiple business areas
• Experience supporting policy-aligned and data-driven solution delivery

Application Process

If you would like to apply, please click ‘APPLY’. For further information, contact Jaela on 0480 806 146 or email jaela.smith@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

• Contract until End of June 2027 – Government Department
• CBD Location – Hybrid Working Arrangement
• Develop Dashboards, Reporting, and Business Insights

The Role
Our Government client is looking for a Business Systems Analyst who combines strong business analysis capability with hands-on technical and data skills.

Key responsibilities

• Partner with business stakeholders to gather, document, and translate requirements into practical solutions
• Analyse existing business processes and identify opportunities for automation and efficiency improvements
• Design and implement workflow automation solutions using Microsoft Power Automate
• Develop dashboards, reporting, and business insights using Power BI
• Write and optimise SQL queries for reporting, data analysis, and system integration
• Use Python for data manipulation, automation, and analytical tasks

Key Skills

• Experience as a Business Analyst, Systems Analyst, or similar hybrid role
• Strong stakeholder engagement and requirements gathering skills
• Experience with Power Automate, Power BI, SQL and Python
• Ability to translate business requirements into technical solutions
• Experience improving processes and driving automation initiatives
• Excellent communication and documentation skills

What’s in it for you

• Contract until End of June 2027
• Government Department
• CBD Location – Hybrid Working Arrangement

To find out more about this exciting new role please contact Sarah Jordan at sarah.jordan@talentinternational.com or apply now to secure an interview.

We’re partnering with a major enterprise organisation seeking an experienced Technical Business Analyst to support the delivery of AI-enabled products and intelligent automation initiatives.

This role is suited to a technically strong BA who has experience contributing to digital product development and can work effectively across business and engineering teams.

You’ll help drive the adoption and optimisation of AI tooling including Codex, while contributing to chatbot development, AI-assisted workflows, and automation initiatives focused on improving requirements gathering, analysis, and delivery outcomes.

Key Responsibilities

• Deliver AI-driven business and process improvement initiatives
• Enhance and optimise AI tooling and developer productivity platforms
• Support chatbot and conversational AI solutions
• Improve BA and delivery processes using AI-enabled approaches
• Translate business requirements into scalable technical solutions
• Collaborate with engineering, architecture, and product teams

Skills & Experience

• Strong experience as a Business Analyst within enterprise environments
• Technical background in software development or product delivery
• Experience working with AI tools, LLMs, automation, or developer platforms
• Strong Agile delivery experience
• Excellent stakeholder management and communication skills
• Ability to operate across both technical and business teams

Contract Details & Benefits

• Initial 6 month contract with strong likelihood of 6 month extension
• Competitive daily rate of $950-$1,000 per day incl. super
• Hybrid working environment based in Brisbane
• Opportunity to work on enterprise-scale AI transformation initiatives
• Exposure to cutting-edge AI tooling and innovation programs
• High-performing and collaborative delivery environment

This is an exciting opportunity to help shape how AI enhances product delivery, business analysis, and enterprise capability at scale apply now or reach out to ray.stewart@talentinternational.com for a confidential discussion

• 6 month ongoing contract to work on a complex HRIS Transformation program
• Interview and start ASAP
• Work closely with HR & TA stakeholders / departments

Our client is currently on the lookout for an experienced Change Manager to lead organisational and system change initiatives associated with a large-scale HRIS transformation, with a strong preference for Workday implementation or optimisation experience.
This role will be responsible for driving adoption, minimising resistance, and ensuring successful business outcomes across stakeholders, HR teams, and the wider organisation.

Requirements:

• Proven experience as a Change Manager on HRIS transformation programs
• Hands-on experience with Workday implementations, upgrades, or enhancements (highly desirable)
• Strong understanding of change management frameworks (e.g., Prosci, ADKAR)
• Experience working across HR, Talent Acquisition and people systems transformations
• Demonstrated ability to influence and engage senior stakeholders
• Strong communication, facilitation, and stakeholder management skills
• Experience in large, complex or matrixed organisations
• Ability to manage multiple workstreams and shifting priorities
• Familiarity with training design and delivery for system implementations

Benefits:

• Lead the change for a multi-year HRIS (Workday) implementation
• Flexible working environment – 2-3 days WFH
• Interview and start ASAP
• Competitive rate on offer

If you would like to know more please contact Sean Mantri on 0420 425 141 / sean.mantri@talentinternational.com or hit Apply Now!

Our client is an iconic Australian organisation currently seeking a Business Analyst with a background delivering across a range of Telephony projects.

Your new role will see you working a SME within the Telephony space to drive improved contact centre solutions. Ideally you will have worked with Genesys and/or Verint products previously and have a broad understanding of their capabilities. You will help support the deliver of uplift and implementation projects across the contact centre landscape. Ultimately, the work you deliver will improve the contact centre experience for both internal teams as well as the businesses national consumer base.

Skills and Experience:

• Demonstrated experience delivering as a Business Analyst or Technical Business Analyst within the Contact Centre domain
• Prior project experience working with Genesys, Verint and/or Salesforce
• Ability to engage directly with 3rd party vendors to drive project delivery
• Knowledge or exposure to AI or chatbot usage in a Contact Centre is advantageous
• BABOK certification or practical experience is highly regarded

Our client is offering an initial 12 month fixed term contract with the view to extension. Offices are based near the Melbourne CBD with a requirement to be onsite 3 days per week.

For more information feel free to contact Ben Austin at ben.austin@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

We are seeking an experienced Senior Business Analyst with strong domain expertise across Trading, Clearing, and Execution to join a high-performing financial services team. This role will work closely with business stakeholders, technology teams, and external clients to drive strategic initiatives, platform enhancements, and operational improvements across front-to-back trade lifecycle processes.

The ideal candidate will bring deep financial markets knowledge, exceptional stakeholder management skills, and the ability to translate complex business requirements into effective technology and process solutions.

Responsibilities

• Partner with business stakeholders, technology teams, and external vendors to gather, analyse, and document business requirements.
• Lead workshops and stakeholder discussions across Trading, Clearing, and Execution functions.
• Analyse front-to-back trade lifecycle processes and identify opportunities for optimisation and automation.
• Produce high-quality business requirements documents, process maps, user stories, and functional specifications.
• Collaborate with delivery teams to support solution design, testing, implementation, and post-production activities.
• Facilitate UAT activities and ensure delivered solutions meet business objectives and operational requirements.
• Support regulatory, operational, and strategic change initiatives across capital markets operations.
• Engage confidently with senior stakeholders and executive leadership teams.
• Work closely with project managers and change teams to ensure successful project delivery and business adoption.
• Provide subject matter expertise across trading workflows, clearing processes, and execution platforms.

Requirements

• Proven experience as a Senior Business Analyst within Financial Markets or Capital Markets environments.
• A MUST – Strong domain expertise across:
  • Trading
  • Clearing
  • Execution
  • Trade lifecycle management
• Experience within brokerage, investment banking, exchange, or trading platform environments.
• Strong understanding of financial products and market operations.
• Excellent stakeholder engagement and communication skills with the ability to influence at all levels.
• Demonstrated experience delivering complex business and technology transformation initiatives.
• Strong documentation, analytical, and problem-solving skills.
• Experience working within Agile and/or hybrid delivery environments.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable Experience

• Experience within brokerage, investment banking, exchange, or trading platform environments.
• Exposure to regulatory or post-trade transformation initiatives.
• Knowledge of clearing houses, settlement processes, and execution management systems.
• Experience with data analysis, reporting, and process automation initiatives.

If you are interested in this opportunity, please click APPLY NOW. Alternatively, if you are keen to discuss further, please email me at alex.nguyen@talentinternational.com

We’re seeking a Senior Business Process Specialist/ Associate Lead with strong capability in business process improvement and operational transformation to help drive meaningful change across people, process, and technology.

This role is ideal for someone who thrives in collaborative environments, enjoys solving complex operational problems, and has a structured, data-led approach to improvement. You’ll play a key role in identifying inefficiencies, analysing current-state operations, and shaping practical, high-impact solutions that improve how work gets done.

What you’ll be doing

You will work closely with senior stakeholders, initially within underwriting, to:

• Lead business process improvement and operational transformation initiatives
• Facilitate workshops with stakeholders to map, challenge, and redesign end-to-end processes
• Analyse current-state operations to identify pain points, inefficiencies, and improvement opportunities
• Use data and structured problem-solving techniques to develop evidence-based recommendations
• Translate findings into clear, practical future-state process designs
• Support the implementation of improvements across business and technology teams
• Contribute to a culture of continuous improvement and operational excellence
• Produce high-quality process documentation, including process maps and workflow analysis

What we’re looking for

• Strong experience in business process improvement / operational transformation
• Solid Lean Six Sigma capability (Green Belt or Black Belt highly regarded)
• Proven ability to facilitate workshops and engage senior stakeholders confidently
• Experience in process mapping tools such as Signavio, Visio, Miro or similar
• Strong analytical skills with the ability to identify root causes and improvement opportunities
• Ability to work effectively across both business and technology teams
• Excellent communication, influencing, and relationship-building skills
• A structured, practical approach to problem solving and delivery

Nice to have:

• Insurance or financial services experience
• Exposure to Agile environments
• Experience using data insights / Power BI to support analysis

Why this role?

This is a high-impact opportunity to work in a highly collaborative, relationship-driven environment where your expertise will directly shape better ways of working across the business. You’ll be empowered to challenge the status quo, influence change, and deliver tangible operational improvements.

If this sounds like you, please apply with your updated CV or contact Jenny for a confidential chat: jenny.nguyen@talentinternational.com

Note:

• You must be currently based in New Zealand
• You must hold a valid NZ working visa
• Only shortlisted candidates will be contacted.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

IT Business Analyst

Location: Sydney CBD, Hybrid

Our client is a respected private higher education institution with a national presence and a long-standing reputation for academic excellence, professional education, and community impact. With campuses across multiple Australian locations, the organisation is investing in strategic technology and digital transformation initiatives to enhance learning, research, and operational capability. They are seeking an experienced Business Analyst to support enterprise-wide system improvements and business application projects across a complex stakeholder environment.

Key Responsibilities

• Gather, analyse, and document business requirements across key operational areas
• Collaborate with stakeholders to identify process improvements and technology solutions
• Support the delivery of system enhancement and transformation projects
• Develop functional specifications and assist with solution design activities
• Coordinate user acceptance testing (UAT) and support implementation activities
• Provide ongoing guidance and communication throughout project delivery

Required Skills & Experience

• Previous experience in a Business Analyst role within complex environments
• Experience working with ERP systems across Finance, HR, Payroll, or Procurement
• Strong stakeholder engagement and relationship management skills
• Knowledge of project management methodologies and business process improvement
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage competing priorities

Why You Should Apply

This is an excellent opportunity to join a values-driven organisation where you can play a key role in meaningful transformation initiatives while working within a supportive and collaborative team environment.

Senior Business Analyst (Data)

Location: Brisbane, CBD
Contract: 12 months
Rate: $1035.75 per day inc. super

Position Overview:

Talent is currently seeking a Business Analyst (Data & Transformation) to support business process transformation activities aligned to the delivery of a new enterprise data platform and supporting operating model.

The role will work closely with business stakeholders and technical delivery teams to understand current state ways of working, define future state processes and data usage, and support the transition between states. The position plays a critical role in translating business context and operational needs into clearly articulated requirements and artefacts, acting as a key link between the Data and Analytics business area and the program delivering the new data platform.

Responsibilities:

• Engage with business and technical stakeholders to understand and document current state and future state business processes, including clear articulation of changes required to enable improved data capability and new platform adoption.
• Facilitate workshops and consultations to support process review, refinement, and realignment activities as part of broader transformation initiatives.
• Work collaboratively with a variety of team members and stakeholders, across a range of disciplines, to support development and delivery, transition planning and change management activities.
• Analyse and interpret business context, translating operational needs into clear, structured requirements and consumable artefacts for technical and delivery teams to support development, implementation and adoption of new processes, tools and information flows.
• Identify issues, risks, and dependencies related to business processes, data usage, and platform adoption, and support problem?solving and mitigation activities.
• Support alignment between business processes and data governance practices, including clarity around ownership, definitions, and appropriate use.
• Contribute to the continuous improvement of analysis practices, templates, and standards across the program.

Required Experience and Skills:

• Experience operating within large and complex ICT/data and business transformation programs of work.
• Demonstrated experience working as a Business Analyst supporting business change, process improvement, or transformation initiatives.
• Strong stakeholder engagement and facilitation skills, with the ability to work effectively across business, change, and technical teams.
• Proven ability to understand and clearly articulate business context, ensuring shared understanding across diverse audiences.
• Experience documenting current state and future state processes and supporting transition between states.
• Strong understanding of data concepts and analytics environments, with the ability to act as a liaison between business users and data/technical teams.
• Experience gathering, analysing, and documenting business and functional requirements.
• Ability to identify inefficiencies or improvement opportunities in existing processes and support solutions that align to strategic outcomes.
• Demonstrated experience working with multiple stakeholder groups concurrently and managing competing priorities.
• Strong verbal and written communication skills, including the ability to present complex information clearly and pragmatically.
• Experience working with M365 tools, including MS Teams and SharePoint.
• Highly organised, self?managing, and detail?oriented, with a delivery?focused mindset.

If this opportunity sounds like the right fit for you please contact Anika Starkey- 0427407975- anika.starkey@talentinternational.com

Job Summary / Overview

An opportunity exists for an experienced Business Systems Analyst / Project Co-ordinator to support enterprise applications, systems improvement and IT support functions within a growing mining environment. Working closely with internal stakeholders, managed service providers and external vendors, the role contributes to system implementations, upgrades, integrations and ongoing operational support across the business.

Key Responsibilities

• Analyse business activities and identify system and process improvement opportunities
• Coordinate system upgrades, implementations and maintenance activities
• Support administration and continuous improvement of Microsoft 365 and SharePoint environments
• Assist with development, testing and maintenance of system integrations
• Coordinate training activities and provide end-user system support
• Monitor systems and escalate technical issues where required
• Coordinate helpdesk tickets alongside managed service providers
• Perform system administration activities in line with policies and access controls
• Maintain IT asset registers and support licence and device management
• Provide corporate office IT support coverage when required

Required Qualifications

• Tertiary qualification in Computer Science, Information Technology, Information Systems or related field
• Experience in IT support, systems analysis, helpdesk or related technical rolesExperience working within Microsoft 365 and SharePoint environments
• A Mining industry backgroud is essential, along with exposure to mining industry systems including INX/Quartex, Gallagher and Learning Management platforms
• Knowledge of Power Automate, SQL, APIs, Excel and Python desirable

Skills & Competencies

• Strong systems analysis and problem-solving capability
• Ability to communicate effectively with stakeholders and vendors
• Proactive and hands-on approach within a collaborative team environment
• Strong attention to detail and commitment to continuous improvement
• Ability to manage competing priorities in a fast-paced environment

*** Please note that you will need to available to start in the role by Monday 25th May 2026 at the latest ***

If you match the selection criteria, please click the “APPLY” button now!
Alternatively, for a confidential conversation, contact Jasmine Ho on +61 8 6212 5526 or jasmine.ho@talentinternational.com

This large utilities organisation is seeking a Senior Business Analyst to support a major GIS and data transformation initiative.

This is a high-impact role suited to someone who thrives in complex environments, can navigate multiple stakeholders, and brings strong experience across geospatial systems, data migration, and business process improvement.

Key activities

• Translate GIS and spatial data concepts into clear business requirements
• Support large-scale data migration and transformation activities (mapping, lineage, validation, reconciliation)
• Analyse and map current and future business processes, identifying gaps and opportunities for improvement
• Work across multiple teams to align priorities and drive outcomes
• Facilitate workshops with business and vendors to define future-state processes
• Assess system integrations, data flows, and upstream/downstream impacts

Skills and experience

• Strong GIS / geospatial data literacy (spatial models, layers, topology, coordinate systems)
• Proven experience in data migration projects
• Solid understanding of system integrations, APIs, and data flows
• Expertise in business process mapping and improvement
• Excellent stakeholder management skills across complex environments
• A proactive, outcome-driven mindset with the ability to identify risks and drive resolution
• Experience working on GIS platform transformation programs – highly regarded
• Background in utilities, infrastructure, or large enterprise environments

Apply now to secure an interview or contact alistair.barr@talentinternational.com for further information.