APS3 Participant Support Officer - Wendouree

  • Australia
  • Victoria
  • Contract
  • Up to AU$37.36 per hour

About the Role:

12-month contract with potential beyond for an APS3 Participant Support Officer to join the Complex Supports Needs Branch of a Large federal agency currently undertaking several major Service Delivery initiatives.

12 Month initial hourly rate contract, paying $37.36 hourly + Superannuation.
Based in Wendouree requiring 5 days on site per week.

Key Duties:

  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the Business systems.

Key skills required for role/s:

  • Written and verbal communication
  • MS Office
  • Strong coordination skills
  • Prior Reception experience
  • Disability or government background advantageous

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:

To apply for this opportunity, please submit your application to Sam at Talent International by clicking the “APPLY NOW” button.
Alternatively, you can email Samuel.beckett@talentinternational.com for further information.

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