• Ballarat Location – Hybrid Working Arrangement
• Contract until end of January 2027 – Government Agency
• Level 1 phone and Email IT Support

This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.

Key Accountabilities

• Troubleshoot issues with Microsoft Teams
• Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
• Document processes for Microsoft Teams
• Provide support for applications, email and technology services

Skills & Competencies

• Minimum 12 months as a Service Desk Analyst
• Excellent customer service skills
• Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
• Good communication skills, both written and verbal, including a personable and professional phone manner

What’s in it for you:

• Government Agency
• Ballarat Location – Hybrid working Arrangement
• Contract until January 2027

Express your interest to Sarah Jordan by clicking the ‘Apply Now’ button below or contact on sarah.jordan@talentinternational.com

• 3 month initial contract + ongoing extensions
• Complex office relocation project for a major education provider
• Competitive rate on offer

Our client is currently an experienced Business Analyst to support a major office relocation and workplace transformation program. This role will work across business, IT, facilities, and external vendors to ensure a smooth transition with minimal disruption to business operations.
You’ll play a critical role in understanding business needs, documenting requirements, coordinating dependencies, and supporting delivery across technology, workplace, and operational change streams.

Key Responsibilities

• Gather, analyse, and document business and operational requirements related to office relocation and workplace change
• Work closely with stakeholders across IT, facilities, HR, vendors, and business units
• Support planning and coordination across technology moves, workplace setup, and business continuity
• Document current and future state processes, dependencies, and impacts
• Assist with cutover planning, risk management, and readiness activities
• Support testing, UAT, and validation of IT, AV, network, and end?user services
• Contribute to change, communication, and transition activities

Requirements:

• Proven experience as a Business Analyst on office relocation, site move, or workplace transformation projects
• Experience with large office moves or multi?site relocations
• Ability to manage multiple workstreams and dependencies
• Comfortable working in fast?paced, delivery-focused environments

• Exposure to AV, networks, end?user technology, or building services
• Experience working with vendors and external service providers
• Strong stakeholder engagement and communication skills
• Experience working across IT infrastructure, end?user computing, networks, or facilities projects

Benefits:

• Interview and start ASAP
• Competitive rate on offer
• Large program of work – good chance of multiple contract extensions

If you would like to know more please contact Sean Mantri on 0420 425 141 / sean.mantri@talentinternational.com or hit Apply Now!