Senior Technical Support Engineer

  • United States
  • Full Time
  • from 115K to 150k per Yr, USD

Our client is a growing company producing popular Software Development and Data Analytics tools for their customers and users across the country. This is a great opportunity for the right candidate to get their foot in the door with a solid company in the IT space – if you have a non-technical background in customer service with degrees, courses, or bootcamps in IT or coding, please consider applying!

Qualifications:

  • 3-5 years of experience in a customer-facing role, ideally in a technical support capacity
  • Ability to context switch between multiple support chats
  • Experience with SQL for data analysis and/or statement writing
  • Ability to parse complex logic problems by following a problem thread and producing a solution
  • Experience with taking ownership of customer issues and being curious about problem-solving
  • Interest in personal development – bootcamps, certifications, courses, lectures, etc.
  • Ability to be in-office in San Francisco or NYC 4x/week

Nice to Have:

  • Experience supporting a cloud service in production (AWS/GCP/Azure)
  • Exposure to Snowflake, BigQuery, PowerBI, Redshift, etc.

Job Description:

  • Work with company’s customers on a daily basis in a support engineering capacity
  • Participate in live chat support for 4 hours of the day in order to assist with troubleshooting customer issues
  • Contribute to team projects, overflow troubleshooting, administrative work, and investigation of long-term issues
  • Work closely with the development team to optimize tools for diagnostics and service performance
  • Collaborate with multiple teams (front-end, back-end, design, product, UI, DevOps, etc.) to ensure a positive customer experience for product users

If interested, please apply directly or reach out to Emma Corcodilos at emma.corcodilos@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Dynamics 365 Business Central Consultant

  • United States
  • Permanent
  • from $110K to $150k per Yr, USD

A leading Microsoft Gold Partner specializing in Dynamics NAV/BC Consulting is looking for a remote D365 BC Functional Consultant. This role will support the Business Central Practice department with pre-sale services and deal shaping through discovery and demonstration performed via on-site, remote access, shared session, telephone, email communications. Manage and support Business Central customers on projects and case issues.

We expect each of our Solution Consultants to deliver pre-sales service consultation, project management and deal shaping through discovery and regular client engagement. We strive to solve our clients’ problems, “using technology when necessary”, as such it is expected that anyone in this role is well attuned to the client’s business needs, and can navigate with them or for them, the planning, road mapping and execution.

Job Duties and Responsibilities:

· Translate customer’s processes and requirements into a NAV/BC solution, including systems integrations and recommended ISV’s or best of breed solutions

· Prepare clients to use ERP solution by analyzing business and operations changes, defining, and delivering training and executing testing plans

· Manage customer relationships by providing support; answering questions; resolving concerns and issues

· Work with the project manager and project team by communicating essential information; obtaining team input; reviewing open issues and action items; contributing information to team meetings and reports, using technology and tools as defined for each project

· Continually updates expertise by participating in educational opportunities; self-study, reading professional publications; maintaining personal networks; participating in professional organizations

· Develop specifications for customizations to deliver desired capability where off-the-shelf solutions do not exist

· Customer Relationships (internal and external)

· Proven ERP Implementation Experience: Expertise within the finance modules for all the applicable stages of deployments (gather requirements, design solution, setup & configure, test & train, document & communicate, deploy & troubleshoot)

Preferred Qualifications:

· Bachelor’s degree in Business, Accounting, Information Technology, or related field

· 4+ years NAV consulting experience highly preferred; other ERP experience, preferably Microsoft Dynamics or related product experience will also be considered

· 4+ years consulting experience in business-to-business environment

· Strong technical aptitude

· Ability to work directly with clients, individually or with a team

· Ability to concurrently manage multiple projects

· Ability to communicate effectively in both spoken and written English

· Ability to travel to customer sites as required

· Ability to work collaboratively for the best interests of the business and the team

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Enterprise Systems Manager, Microsoft Technologies

  • United States
  • Full Time
  • from $140k to $160k per Yr, USD

Our client in the Critical Infrastructure space is looking for a Enterprise Systems Manager, located in the Greater Atlanta area with the ability to be on-site 3x a week. This position reports directly to the CIO, and is responsible for improving user experience within the M365 suite of user applications and services and includes management of an in-house team of developers and external support. This division of the company provides IT services for 1,000+ users across various affiliated companies.

This role is focused on adopting and utilizing the Microsoft product suite including integration into the workforce digital experience. The position also includes duties focused on utilization of Power Apps, Automate, and Robotic Process Automation (RPA) development via UiPath. You will also collaborate with the Infrastructure teams to support architecture, planning, and roll-out of Microsoft products and integration points with enterprise systems. This position is also responsible for taking ownership over the M365 governance groups, as well as focusing on thought leadership on AI and incorporating it into workforce productivity applications.

Job Duties:

Strategic Management

  • Understand customer’s business and initiatives, including anticipation of their requirements
  • Gather information on corporate vision, objectives, limitations, resources, etc. and develop strategies for departments to assist with reaching initiatives of the corporation
  • Build and maintain IT roadmaps aligning with business strategies
  • Provide strategic planning and provide IT vision for the corporation regarding applications under management
  • Align business needs with application products and services
  • Build, update, and maintain IT roadmaps for key technologies within the company
  • Build and maintain multi-year resource plans in order to support application development and ongoing support
  • Provide key input into Microsoft EA multi-year agreements. Present strategies to senior executives, peers, and staff.

Technology Roadmaps

  • Proactively develop and maintain M365 knowledge on product suite and other applications relevant to the business
  • Develop multi-year technology plans for applications while taking into consideration business requirements, desires  outcomes and alignment, technology integration points and constraints, new versions, and application end-of-life plans
  • Identify future-state architecture and work alongside technology peers to set direction

Product Management

  • Partner with users, infrastructure personnel, and Microsoft to achieve effective user experiences and realization of the full value of Microsoft 365 product suite
  • Design, build out, and maintain structure around governance that defines metrics/objectives relevant to effective use of Microsoft products
  • Align with users via user community groups and activities
  • Integrate IT infrastructure into user experience plans and objectives

Low-code development management

  • Take ownership over daily operational efficiency, project result, and process quality
  • Manage daily efforts of external and internal development personnel in the delivery/support of Microsoft and UiPath solutions
  • Focus on development standards, methodology, and solution delivery when providing leadership to the team
  • Ensure legal and regulatory compliance requirements

Relationship Management

  • Cultivate environments conducive to open communication between the team and customers
  • Lead the enterprise system project teams
  • Maintain and manage ongoing relationships with customer, ensuring high levels of customer satisfaction
  • Assign single points of contact for customers to coordinate product requests and services
  • Provide leadership, oversight, and standards of any citizen development activities for the Microsoft products or any other low-code technologies
  • Evangelize the products and their value to the business
  • Build strategic relationships with vendors and IT suppliers

Personnel Management

  • Identify and manage staff of innovative and skilled individuals skilled in M365 products, process automation applications, and other tools
  • Perform daily performance management and monitoring, incorporating staff development programs, goals, coaching, and training
  • Establish and communicate clear expectations of individual staff and teams, and provide regular feedback to associates regarding their work
  • Initiate personnel actions, including hiring, promotions, transfers, discharges, disciplinary measures, etc.
  • Trains associates to ensure effective delivery. Define and execute cross-training to ensure depth of support.
  • Administers the execution of personnel-related tasks, e.g. timesheets, compensation, etc.

Contract and Financial Management

  • Manage costs through budget planning and cost monitoring
  • Manage product and service agreements
  • Develop and manage annual budget
  • Performs monthly budget forecasts
  • Oversee cost-management duties (i.e. overseeing expenditures, developing and administering contracts, purchase orders, invoices etc.)
  • Manage outsourcing and sub-contracting agreements

 

Qualifications:

Education:

Bachelor’s Degree – concentration in Information Systems, Computer Science, Business, or related degree.

Experience:

  • 8-10 years of IT solution design and systems programming
  • In-depth M365 product suite knowledge
  • Development with low-code tools (i.e. Microsoft Power Apps/Automate)
  • Proven track record of success as an enterprise systems leader with experience implementing IT solutions for core back-office functions (i.e. finance, HR, procurement)
  • Creation and presentation of strategic and tactical project plans to customers and internal management
  • Ability to support an IT org in a matrixed and complex environment with a focus on customer-facing activities
  • Experience applying innovation and analytical skills
  • Third party relationship management
  • Application development experience in Microsoft low-code platforms (Power Apps, Power Automate, Power BI)
  • Ability to manage and plan multiple project tasks concurrently using Microsoft Project or some other project management tool
  • Development with UiPath a plus
  • Knowledge and experience with organizational change management technique is a plus
  • Knowledge of electric utility industry is a plus

Benefits:

  • 20% bonus
  • 11% automatic retirement match
Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Automation Tester

  • United States
  • Full Time
  • $170k

One of our partners, an award winning Microsoft Consulting Firm, is looking for a highly motivated individual to join their growing team as an Automation Tester. This is a full-time role and will need to be on-site 5 days a week in their Washington DC office. This person must also have an Active Top-Secret Clearance.

This position is for exciting projects that offer implementing newer technologies, implementing industry standard processes with the opportunity to grow. The candidate should have strong technical and must be a good team player.

Overall, the position requires familiarity with a variety of the field’s concepts, practices, and procedures. It also relies on extensive experience and judgment to plan and accomplish goals. The position requires at least 2 years of automation testing experience in Software Development Life Cycle (SDLC). The candidate should have good communication, be detailed oriented and quick to learn. The candidate must be able to perform a variety of tasks and have a wide degree of creativity and latitude.

Primary Responsibilities

  • 5+ years test execution, bug / defect tracking, and various automation tools such as Postman and Selenium.
  • Create automated test scripts.
  • Test plans/test scripts/ familiar with scripting languages/PowerShell, Python (or), running automation tests using various technologies.
  • Load tests, run automated 508 tests. Using open-source testing tools.
  • Excellent understanding of test-driven development with the ability to assist in unit test creation when needed.
  • Excellent understanding of UI component testing tools such as Jest / Enzyme.
  • Excellent understanding of testing ReactJS / Redux components.
  • Experience creating test cases based off various requirements.
  • Experience working on a large collaborative team.
  • Experience in an Agile environment.
  • Experience working in Azure DevOps for tracking work items and implementing automated testing.
  • Must understand various technology concepts such as REST and Web Services.
  • Must be a proactive individual willing to understand the test requirements and able to implement them effectively.
  • Must be able to effectively assist and work with developers to understand the testing requirements and criteria.
  • Must be able to act as a Quality lead and strive to ensure overall quality of the application.

Skill Required

  • 2 years’ experience writing and executing scripts
  • 2 years’ experience testing system performance
  • 2 years knowledge of the Software Engineering and Quality Assurance discipline
  • 2 years’ experience working within an Agile Methodology
  • Strong problem-solving skills, independent thinking
  • Strong teamwork and partnering skills for cross-group collaboration
  • Strong verbal and written communications skills for technical and non-technical audiences
  • Hands-on experience with the latest QA technologies related to their feature set or domain

Essentials

  • Education: Bachelor’s Degree
  • Clearance: Active Top-Secret Clearance is required
  • On-site Requirements: 100% onsite is required in Washington, DC
Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

SAP TM Consultant

  • United States
  • Contract
  • from $70 to $120 per Hr, USD

Our client is looking to bring on multiple SAP TM Consultants/Analysts to join their ongoing implementation project with a government agency. This will be a 1-3 year long contract opportunity and will be working on a global project implementing SAP across 60 facilities. This person MUST BE A US CITIZEN and located in the United States as this is a federal government project.

The Senior TM Analyst/Consultant is responsible for designing, configuring, testing, deploying and supporting SAP Transportation Management solutions on client TM functional teams. Examples of daily activities for this role include:

  • Designing SAP Transportation Management solutions; including both configuration and custom development designs to meet business requirements.
  • Configuring SAP TM and working with SAP developers to deliver custom reports, interfaces, enhancements, forms and workflows.
  • Testing and troubleshooting SAP TM to ensure alignment with documented business process and requirements.
  • Providing support for production SAP solutions.

Required Experiences and Skills

  • Strong understanding of SAP Transportation Management function with the ability to independently design, configure, enhance, test and implement.
  • 3 or more years of experience working on SAP Transportation Management solutions in either a functional or development role.

This is a remote position that requires you to travel throughout the year for kick-offs and go-lives (30-40%).

Please apply and reach out if you think you would be a good fit.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

D365 Power Platform Techno Functional Consultant

  • United States
  • Permanent
  • 150K

My client is a Microsoft Partner that is looking to bring on a Techno-Functional consultant to their team in a full time capacity. They are a boutique partner that is looking to grow their project pipeline. This position has a straight path to management!

Required:

  • Able to architect solutions for Dynamics 365 & Power Platform
  • Multiple years of experience with : Model Driven Apps in Power Platform & Power automate, JSQL, & C#. As well as SQL server, including database design, writing queries, views, stored procedures, functions
  • Strong client facing experience
  • Aspirations to grow into a managerial role
  • Be able to support functional consultants and be able to work on the functional side of the implementation

Interested in learning more? Reach out today!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Field Test Engineer

  • United States
  • Contract
  • from $40 to $50 per Hr, USD

A global Materials Testing company, is looking for a Field Test Engineer (Wireless) to join their team on a contract basis! This person will be responsible for operating wireless handhelds and ensuring they are compliant with wireless standards and carrier specified requirements.

This is a 6-month contract starting and interviewing immediately! 1 step interview process- you could start this awesome role next week!

This role is remote for candidates in New York or New Jersey, but will require travel to different sites in the area about 50% of the time.

Responsibilities:

  • Perform Field Test cases focused on voice/mobility network interoperability
  • Data performance testing
  • Logging new and existing technical issues, submitting reports, and escalating to the team lead when necessary
  • Investigating issues, documenting steps for reproduction

 

Qualifications:

  • Strong understanding of wireless technologies such as: GSM, UMTS, LTE, CDMA, HSPA
  • Familiarity with wireless data protocols: GPRS/EDGE, USPA, GPRS, networking infrastructure or other packet based networks

 

Applicants must have a valid drivers license. This role will require a background check and drug screen, please take this into consideration when applying.

 

If interested, feel free to email Sydney at sydney.gagnon@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.